U Hotel Fifth Avenue, Empire State Building

Hotels
8.1 (3920 reviews)
373 Fifth Avenue , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Small room size
Elevator issues
High noise levels

Categories

Cleanliness
7.7
Cleanliness issues mentioned such as trash in hallways and underwhelming room appearance.
Service
8.7
Staff are reported as friendly and helpful throughout various reviews.
Location
8.7
Many reviews highlight its excellent location, close to essential attractions.
Room Quality
7.2
Rooms are frequently described as small and sometimes lacking in amenities.
Amenities
7.7
Some amenities are available but interruptions like elevator issues noted.
Value for Money
8.2
Guests feel it’s generally worth the price considering the location.
Food and Beverage
8.3
No specific mentions of dining options.
Overall Experience
8.3
Overall experience varied, weighing positives against negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:55

Property Description

Luxurious Accommodations
Experience elegance and comfort in our rooms featuring cherry wood furnishings and Italian marble bathrooms with premium Philosophy brand amenities. Relax in style with modern conveniences like an iPod docking station and a flat-screen TV offering a wide selection of channels.

Convenient Location
Situated near iconic landmarks like the Empire State Building and Madison Square Garden, our hotel offers easy access to transportation with a nearby subway station and Penn Station within walking distance. Explore the city with the help of our 24-hour concierge service.

Exceptional Services
Indulge in a delightful Starbucks experience in our lobby and let our dedicated concierge assist you with reservations and tour arrangements. With free Wi-Fi and a prime location near the New York Public Library, U Hotel Fifth Avenue, Empire State Building is your perfect urban retreat.

Book now to experience the best of New York City at U Hotel Fifth Avenue, Empire State Building.

Important information:

Please note, children are only allowed to stay in the Contemporary Queen Room.

An early departure fee will apply to guests that leave prior to their check-out date.

The Destination Fee includes the following:
- High-Speed WIFI
- 1 Daily Pass to Crunch Fitness 38th Street per day
- 2 Poland Spring water bottles per day
- Free luggage storage
- Free local & toll-free phone callsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 3920 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.3
Overall Experience: 8.3
N
Nicola • couple • gb
8
Great stay and helpful. The only downside is the hassle of getting the deposit back
Pros:

John was very helpful and the location is great. We had a great view from our room of the empire

Cons:

I don’t like that a deposit had to be paid and 2 weeks after leaving the hotel my money has still not been returned

2026-02-13 • via Nuitee
R
Rongping • solo_traveller • us
6
The staff are decent but definitely not ideal for a light sleeper
Pros:

Location

Cons:

Street noise, wind coming through the window due to poor sealing, bed feels old

2026-02-13 • via Nuitee
A
alessandro • family_with_children • it
7
Posizione e .ulizia top, comodità flop
Pros:

Posizione, pulizia, personale. Cambio totale quotidiano delle lenzuola e salviette. Ottimo per quanto elencato sopra.

Cons:

Mancanza totale di un armadio, di una cassettiera per riporre i vestiti. Occorre utilizzare sempre e solo la valigia, che diventa un mucchio di vestiti puliti vestiti sporchi, vestiti puliti però mal ripiegati. Stanza piccola, con l'ingombro delle valigie sempre a portata di mano, a malapena si gira intorno al letto.

2026-02-12 • via Nuitee
B
Brandon • couple • us
8
2026-02-12 • via Nuitee
M
Meir • couple • il
8
Pros:

מיקום מצויין. צוות במלון אדיב ורוצה תמיד לעזור. הסטראבקס שממוקם צמוד למלון זה יתרון גדול

Cons:

חדר קטן

2026-02-12 • via Nuitee
A
Anastasia • couple • gr
10
Μια υπέροχη εβδομάδα στην πόλη που δεν κοιμάται ποτέ
Pros:

Στο κατάλυμα αρχικά μας άρεσε πάρα πολύ η τοποθεσία του που ήταν στην καρδια όλων των αξιοθέατων και σε στάση του μετρό επίσης πολύ κοντά. Κάθε μέρα μας άλλαζαν πετσέτες και γενικά καθάριζαν το δωμάτιο χωρίς να το ζητήσουμε,είναι στην πολιτική τους. Το δωμάτιο ήταν πάρα πολύ καθαρό και πάρα πολύ ζεστό κ το λέμε εγγυημένα αυτό γιατί εμείς πετύχαμε ψύχος στη Νέα Υόρκη. Επίσης μας άφηναν κάθε μέρα νεράκι αλλά έχει κ στη ρεσεψιόν για όλους τους ενοίκους και καραμελιτσες. Μακάρι όλα τα ξενοδοχεία να είχαν υπαλλήλους σαν τον John ο οποίος πάντα με χαμόγελο απαντούσε σε κάθε μας απορία.
John σε περιμένουμε Ελλάδα.
Είμαι το κορίτσι με τα ωραία earmuffs

Cons:

Το μόνο που δε μας άρεσε βασικά που μας δυσκόλεψε είναι ότι στο ντουζ δεν είχε τηλέφωνο παρά μόνο ένα σταθερό που εμένα προσωπικά με δυσκολεύει αυτός ο τρόπος να κάνω ντουζ κ ότι ίσως είναι λίγο μικρό το δωμάτιο σα χώρος.

2026-02-11 • via Nuitee
B
Brambilla • extended_group • it
9
tutto positivo, cortesia, pulizia e posizione eccellente!
Pros:

pulito, cortesia e posizione eccellente !

2026-02-11 • via Nuitee
M
Micala • solo_traveller • us
10
Pros:

The person at the desk was very welcoming and helpful.

Cons:

There was no way to reach them by phone.

2026-02-11 • via Nuitee
D
Do Amaral • couple • fr
9
2026-02-11 • via Nuitee
K
Kashan • solo_traveller • us
9
was a good stay.
Pros:

Close to everywhere and the subway as well.

Cons:

no breakfast

2026-02-10 • via Nuitee
A
Aaron • couple • es
10
2026-02-10 • via Nuitee
T
Teixeira • solo_traveller • br
6
Pros:

O hotel fica em uma excelente localização!
Próximo de tudo;
Starbucks ao lado que ajuda, pois não tinha café e acho que o hotel nem oferece.

Cons:

Estrutura antiga! Precisa de reparos urgentes.

2026-02-10 • via Nuitee
G
Gitte • extended_group • dk
8
Pros:

Ligger mega centralt. Dog meget små værelser og det træk rigtig meget fra vinduet. Gode senge og rent og pænt.

Cons:

Utætte vinduer, meget små rum.

2026-02-10 • via Nuitee
L
Layron Santos • couple • br
10
2026-02-09 • via Nuitee
A
Arianna • family_with_children • it
8
2026-02-09 • via Nuitee
P
Paulo • couple • pt
6
2026-02-09 • via Nuitee
P
Patricia • couple • es
10
Felices de habernos alojado aquí
Pros:

Muy bien ubicado. Muy limpio (aspiran la moqueta de la habitación a diario, cambian todas las toallas a diario). Te dan 2 aguas a diario también. Cama y 2 almohadas por persona muy cómodas. Todo el personal muy amable y atento, dispuestos a ayudarte en todo (la mayoría habla español). Solo hay un ascensor pero al ser tan solo 9 plantas es rápido y no hay que esperar muchos minutos como en otros hoteles que son rascacielos.

Cons:

La única pega que le pondría aunque ya lo sabía por otras reseñas, se oyen todas las sirenas y bocinas que provienen de la calle, el ruido de la máquina de la calefacción y el ruido de las cisternas. Lo mejor es llevarse tapones para no oír tanto ruido, aunque con el agotamiento de todo el día, caes rendido.

2026-02-09 • via Nuitee
E
Eduarda • couple • br
10
Ótima.
Pros:

A localização é excelente. O quarto cumpriu com todas as nossas necessidades. A limpeza era feita diariamente , o que era ótimo.

Cons:

O barulho da rua incomodava um pouco na hora de ir dormir.

2026-02-09 • via Nuitee
A
Abigail • couple • ie
8
2026-02-09 • via Nuitee
F
Flavien • couple • ie
10
2026-02-08 • via Nuitee