Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent food
Cons:
Limited spa access
Breakfast service issues
High prices for certain services

Categories

Cleanliness
8.79
Reviews highlighted clean and comfortable spaces, but experienced some issues with room temperatures.
Service
9.26
Staff were consistently described as friendly and helpful, contributing positively to the experience.
Location
9.3
Many reviews praised the great location with stunning views over the bay.
Room Quality
8.75
Rooms were described as comfortable and clean, though some noted specific issues with bedding.
Amenities
8.78
Amenities are well appreciated; however, spa accessibility was noted as a concern.
Value for Money
8.24
Mixed sentiments regarding costs, especially related to electric car charging and breakfast.
Food and Beverage
8.79
Breakfast was highlighted as excellent, though there were complaints about service and choice.
Overall Experience
9.26
Overall positive reviews with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:34

Property Description

Luxurious Waterfront Location

The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.

Sleek Design and Sophistication

Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.

Elegant Accommodations and Unmatched Comfort

Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.

Book now for an unforgettable experience at the Quay Hotel and Spa.

Important information:

Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.

Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.

Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 10 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3714 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.26
E
Edward • couple • gb
10
Much too short a stay, we'll definitely be back.
Pros:

Superb hotel in beautiful location. Room very comfortable, delicious food and friendly efficient staff.

2026-03-21 • via Nuitee
M
Marie • solo_traveller • gb
1
The view was great and I enjoyed the spa pool but the breakfast was terrible. It turned up quickly but the hardy brown
Pros:

The view from our room was fabulous

Cons:

The breakfast was VERY disappointing !!!!!

2026-03-21 • via Nuitee
J
John • couple • gb
9
2026-03-21 • via Nuitee
S
Sandra • couple • gb
10
2026-03-21 • via Nuitee
C
Chris • couple • gb
10
2026-03-20 • via Nuitee
M
Moira • couple • gb
5
Beautiful location. Friendly staff. Book your treatments b4 you come. Spa access restrictive
Pros:

The spa access time Are very limited. The treatments were all booked. Breakfast good but evening meal disappointed

Cons:

Evening meal first was look warm. They re did it bit not much flavour and did not match it's description.

2026-03-20 • via Nuitee
P
Paula • solo_traveller • gb
7
Overall our stay was good just disappointed with the spa
Pros:

Good location

Cons:

You had to pay to use the spa during the day which was disappointing

2026-03-20 • via Nuitee
R
Rehana • family_with_children • gb
10
Lovely get away
Pros:

Everything was perfect.
Friendly staff all round.
Katie,Kim and Maria at reception were amazing made us felt so welcomed.
Elizabeth at breakfast was amazing too .
All Staff are spot on at their jobs.
Comfy beds and spotless hotel.

2026-03-19 • via Nuitee
G
Gerard • couple • gb
9
2026-03-19 • via Nuitee
H
Holly • solo_traveller • gb
8
Comfortable stay in great location
Pros:

Spacious room with a comfortable bed. Optimal location for visiting Conwy and Llandudno

Cons:

Breakfast was okay but underwhelming

2026-03-19 • via Nuitee
V
Valerie • couple • gb
10
The Quay is in a lovely location,quiet with great view
Pros:

Situation is lovely

Cons:

Nothing to dislike

2026-03-18 • via Nuitee
P
Paul • couple • gb
10
Excellent as always
Pros:

Same High Standards as always

Cons:

Nothing

2026-03-17 • via Nuitee
A
Anju • couple • gb
9
2026-03-17 • via Nuitee
E
Evonne • family_with_children • ie
9
Very comfortable, pleasant stay and will return again soon!
Pros:

Love the large rooms and the fact the bed was so very comfortable. We didn’t get to use the spa or pool but great to know that the facilities are there!
Breakfast was good, great selection and the staff were all very nice.
Liked the large reception area with seating and the lovely garden area with lights at evening time is really lovely!
Will definitely come again!

Cons:

Nothing really that I didn’t like about the property itself but the bar food day menu I didn’t find great. I had the burger for dinner the first evening and found it dry and didn’t eat it. Also my son’s pizza looked microwaved! He didn’t eat that either!
To be fair, the waitress mentioned it to someone and on returning with the bill, she told us that half of the cost of my burger was taken off.
We also had food at lunchtime the following day. Again, a little disappointing as the food was not cheap.
Could definitely be improved there.

2026-03-17 • via Nuitee
R
Rachael • couple • gb
10
Pros:

The location, the spa and friendly staff

Cons:

The restrictions on access to the spa was disappointing

2026-03-17 • via Nuitee
J
Jon • solo_traveller • gb
8
Pros:

Relaxing in the Spa

Cons:

Nothing

2026-03-17 • via Nuitee
P
Paul • couple • gb
8
2026-03-16 • via Nuitee
A
Anne • extended_group • gb
8
2026-03-16 • via Nuitee
L
Louise • solo_traveller • gb
10
2026-03-15 • via Nuitee
A
Andy • family_with_children • gb
9
2026-03-15 • via Nuitee