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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Beachfront
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Lockers
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Waterfront Location
The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.
Sleek Design and Sophistication
Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.
Elegant Accommodations and Unmatched Comfort
Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.
Book now for an unforgettable experience at the Quay Hotel and Spa.
Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.
Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.
Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The views and location. The spa treatments were very good.
There were no robes/slippers given as they were stated to have been. Relaxation room was too busy/beds not remade but still shown in and told to sit down and relax …where??? Would’ve been better to leave us to relax at a table outside and eat sorbet. Told to take time to come round after treatments, but not given enough time to get dressed etc before the masseurs were knocking in the door to see if we were ready (this was despite explaining beforehand when booking treatments and in the day itself that I required more time due to my disability and also the reason why I booked the double room so I could be helped by my husband).
The service from the hotel staff was very mixed. Some were amazing, whilst others were not. Lots of mistakes made with drinks orders etc. Some staff working really hard whilst others were not.
Food from the lunch menu was mediocre and overpriced, however the evening menu, although limited in choice was fabulous.
We checked out early and the receptionist was lovely and very apologetic. She promised to get the manager to contact us the following day. They didn’t.
The stay was very disappointing which was a shame as we have stayed here before and always enjoyed it.
Service and waiting staff
Nothing
Everything is perfect!
Great breakfast
San Miguel in the bar could have been a lttle colder. Your cellar beer cooler may be set to the wrong temp.
Lovely location and nice restaurant and bar. Comfortable beds and nice dark curtains.
The toiletries provided were very not very generous. I would expect a vanity kit with shower cap etc and this was not provided. Also, body moisturiser was not provided which I would always expect at a hotel of this class. Dressing gowns were thin and too small.
Also, it was disappointing that the whirlpool in the spa was pretty much broken, you couldn’t operate most of the jets. The spa felt in need of an update. A hot tub would have been nice instead of several different steam rooms which were all pretty similar to each other. Don’t know why there were several foot spas either.
Lovely hotel in good location. very friendly staff. Beautiful.food
Limited times hotel guests could access the spa facilities.
The hotel was ideally located near to visit Llandudno, Conwy and nearby towns.
Liked the hotel and breakfasts, facilities were good as well,enjoyed our time there
For us personally we would of liked a walk in shower so if went again would ask for one,
This hotel was a stopover after travelling from Ireland and before driving to London..
It was clean and comfortable with a good breakfast.
Our accommodation was in a building outside the actual hotel.
Staff all brilliant, our room was nice but had to leave the main building to get to it in a storm not great timing for our stay ,
The pool area was nice but not much to it we were done pretty quick ,food was all amazing and big comfy bed so all in all a 9
Not much really ,was nice
Cosy and warm
We always go there and love it
Lovely views very grand
Nothing
I liked the location of the hotel, decor and the overall atmosphere it offered. I would definitely come back here if I ever visited North Wales in the future.
Luxury, friendly, super comfortable. , wonderful view gorgeous food. Didn't want to leave .
Struggling to think of something I didn't like
Quite expensive 3 night stay but a fabulous hotel with great facilities & excellent staff
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