Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent food
Cons:
Limited spa access
Breakfast service issues
High prices for certain services

Categories

Cleanliness
8.79
Reviews highlighted clean and comfortable spaces, but experienced some issues with room temperatures.
Service
9.26
Staff were consistently described as friendly and helpful, contributing positively to the experience.
Location
9.3
Many reviews praised the great location with stunning views over the bay.
Room Quality
8.75
Rooms were described as comfortable and clean, though some noted specific issues with bedding.
Amenities
8.78
Amenities are well appreciated; however, spa accessibility was noted as a concern.
Value for Money
8.24
Mixed sentiments regarding costs, especially related to electric car charging and breakfast.
Food and Beverage
8.79
Breakfast was highlighted as excellent, though there were complaints about service and choice.
Overall Experience
9.26
Overall positive reviews with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:34

Property Description

Luxurious Waterfront Location

The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.

Sleek Design and Sophistication

Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.

Elegant Accommodations and Unmatched Comfort

Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.

Book now for an unforgettable experience at the Quay Hotel and Spa.

Important information:

Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.

Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.

Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 10 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3642 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.26
A
Abby • family_with_children • gb
8
Pros:

Gorgeous room with beautiful view
Excellent breakfast
Friendly staff

Cons:

Nothing

2026-02-28 • via Nuitee
C
Caunt • couple • gb
9
Pros:

Great hotel. Excellent facilities, very clean, nice friendly staff. Beautiful views over the estuary and really nice walk round to Conwy. Really enjoyed our stay.

2026-02-28 • via Nuitee
D
Daryl • couple • gb
10
2026-02-27 • via Nuitee
J
James • family_with_children • gb
8
2026-02-26 • via Nuitee
A
Anthony • family_with_children • gb
10
Cons:

Full breakfast was just about warm, not enough pastries everybody hanging around waiting for some.

2026-02-26 • via Nuitee
W
wyatt • couple • gb
8
2026-02-26 • via Nuitee
E
Edwin • couple • gb
9
Excellent across the board
Pros:

Location , staff, food

Cons:

Spa very busy

2026-02-26 • via Nuitee
H
Hilary • family_with_children • gb
9
2026-02-25 • via Nuitee
S
Simon • couple • gb
10
We went for a long weekend first time visiting this hotel but we will return,the staff made the hotel
Pros:

Excellent , staff were out of this world , food was very good , location was superb , rooms great

Cons:

Nothing

2026-02-24 • via Nuitee
M
Mark • family_with_children • gb
10
excellent stay really happy with room service staff facilities will book again
Pros:

friendly and helpful staff excellent facilities would recommend to anyone

Cons:

very happy with the stay no negative points

2026-02-24 • via Nuitee
S
Susanna • couple • gb
10
Best place to stay in North Wales
Pros:

Its our favourite hotel. We have stayed a few times now. Its good value for money had a delicious evening meal deal in with price of room. We like to watch the sunset over the water in the bar area. It has an excellent spa and swimming pool area. The staff are lovely and the place is always spotless.

Cons:

No issues

2026-02-24 • via Nuitee
A
Anthony • couple • gb
10
Staff were brilliant, the room was beautiful and the location was fantastic
Pros:

Clean , modern and the view from our room was amazing

Cons:

Nothing

2026-02-23 • via Nuitee
S
Susan • solo_traveller • gb
10
Pros:

Loved it from start to finish

Cons:

Nothing

2026-02-23 • via Nuitee
N
Nadine • couple • gb
10
Wonderful relaxing break - didn’t want to leave!
Pros:

Staff were fantastic throughout - warm and welcoming, really helpful and always engaging.
Facilities were superb
Food was fabulous
Great location

Cons:

Nothing

2026-02-23 • via Nuitee
R
Ryan • couple • gb
9
2026-02-23 • via Nuitee
J
Jack • couple • gb
10
2026-02-23 • via Nuitee
A
Aimee • couple • gb
10
2026-02-22 • via Nuitee
D
Dawn • couple • gb
10
Pros:

The staff were very helpful. Facilities were great and the location is stunning .

Cons:

Penthouse suite a bit overpriced .

2026-02-22 • via Nuitee
M
Marcus • couple • gb
9
Excellent
Pros:

Location and welcome

2026-02-22 • via Nuitee
J
John • couple • gb
8
2026-02-14 • via Nuitee