elaya hotel hamburg finkenwerder

Hotels
8.2 (2290 reviews)
Hein-Saß-Weg 40 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Beautiful views
Cons:
Worn carpets
Outdated bathrooms
Missing in-room amenities

Categories

Cleanliness
7.01
Several mentions of worn carpets and old fittings indicate that cleanliness is an area of concern.
Service
8.98
Overall positive remarks about friendly staff and prompt responses to requests reflect high service quality.
Location
9.02
The hotel's location is frequently praised for good ferry connections and views of the Elbe.
Room Quality
7.47
Mention of outdated features and the need for maintenance in some rooms affects the overall perception.
Amenities
8
Amenities like a shuttle and breakfast are appreciated, though some items (like water kettles) were missing.
Value for Money
8.46
Despite some concerns, most guests feel that the price matches the quality and experience.
Food and Beverage
8.51
Breakfast is described as excellent, but some found it to be expensive.
Overall Experience
8.18
Guests frequently express a desire to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:07

Property Description

River View Terrace and Private Pier
Enjoy stunning views of the River Elbe from our terrace and take advantage of our private pier for a unique experience by the water.

Luxurious Spa Facilities
Indulge in relaxation at our 24-hour spa with a Finnish sauna and gym, offering panoramic views of the Airbus Headquarters.

Gastronomic Delights
Savor regional and international cuisine at the River View restaurant, unwind at the Fusion Bar, or bask in the sun on the summer terrace.

Experience tranquility and luxury at the Rilano Hotel Hamburg. Book now for a memorable stay by the River Elbe.

Important information:

The hotel offers a free shuttle bus to the Finkenwerder Ferry terminal. The bus runs on Fridays and Saturdays from 21:00 until 00:30.

Please note that the restaurant will be unavailable from 17:00 on New Year's Eve due to a gala event. Room service will be available until 23:00.

Pets are not allowed in certain rooms, please read the room descriptions for more detail.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children from 7 years old to 14 years old stay for € 25 per person per night when using an available extra bed.
    People 15 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2290 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.18
M
Matthias • solo_traveller • de
9
2026-03-13 • via Nuitee
F
Frank • family_with_children • de
7
2026-03-12 • via Nuitee
S
Silvia • couple • de
8
Pros:

Super Aussicht.

2026-03-11 • via Nuitee
M
Manfred • family_with_children • de
9
Pros:

ein wirklich tolles Hotel in bester Lage .. wir kommen immer wieder gerne ...
sehr sehr nettes Personal !!

Cons:

da fällt mir nicht ein ...

2026-03-10 • via Nuitee
E
Eberhard • couple • de
9
2026-03-09 • via Nuitee
T
Thomas • solo_traveller • de
8
Wenn ihr Zimmer Elbblick hat, sehen sie die Containerschiffe bei einem Kaffe im Bett, vorbeifahren.
Pros:

Das Hotel, liegt sehr idyllisch Im Hamburger Stadtteil Finkenwerder, einem ursprünglichen Fischdorf.
Das Hotel ist sehr gut mir der Fähre über dem Wasserweg Elbe mit der Hamburger Innenstadt verbunden.

Cons:

Das Hotel macht einen guten Gesamteindruck, die Einrichtung könnte bei Gelegenheit eine leichte Renovierung vertragen. Hierbei handelt es sich um die üblichen Abnutzungserscheinungen, wie Teppich etc.

2026-03-06 • via Nuitee
D
deniz • extended_group • tr
10
2026-03-04 • via Nuitee
D
Dennis • family_with_children • nl
9
Pros:

Locatie en eten

2026-03-03 • via Nuitee
S
Sandmann • family_with_children • de
9
Sehr empfehlenswert, tolles Hotel mit schöner Aussicht
Pros:

Sehr schöne Aussicht, mit Balkon. Betten klasse, Zimmer groß und komfortabel, Frühstücksbuffet ausreichend und lecker. Sauna toll.
Kurz gesagt, es war ein mega schönes Wochenende und es hat uns an nichts gefehlt.
Absolut empfehlenswert!

Cons:

Ich hätte noch etwas Aroma in der Sauna gut gefunden..

2026-03-02 • via Nuitee
S
Stefan DGA • solo_traveller • de
10
Pros:

Sehr gute Lage, sauberes Zimmer, gutes Frühstück, bei Bedarf sehr bequem mit der Flussbahnlinie 64 auf die andere Seite der Elbe zu gelangen, die Tageskarte kostet 8,20 Euro. Bei meiner nächsten Reise nach Hamburg werde ich gerne wieder in diesem Hotel übernachten.
Очень хорошее расположение, чистые номера, хороший завтрак, при необходимости очень удобно добраться на трамвае № 64 до другого берега Эльбы, дневной билет стоит 8,20 евро. Во время моей следующей поездки в Гамбург я с удовольствием снова остановлюсь в этом отеле.

2026-03-02 • via Nuitee
B
Bernd • family_with_children • de
9
Pros:

Probleme wurde sofort gelöst.
Das Personal sehr aufmerksam und freundlich.
Sogar eine Aufmerksamkeit zum Geburtstag gab es.
Das Restaurant ist sehr zu empfeh

2026-03-01 • via Nuitee
H
Holger • couple • de
9
Sind nicht umsonst schon öfters da gewesen
Pros:

Frühstück wie immer Klasse

2026-03-01 • via Nuitee
T
Thomas Kaiser • family_with_children • de
8
Die Lage mir Blick auf die Elbe haut alles raus
Pros:

Aus unserer Sicht Top Lage
Personal sehr freundlich und hilfsbereit und entgegenkommend

2026-03-01 • via Nuitee
A
Astrid • family_with_children • de
8
2026-03-01 • via Nuitee
J
Jasmin • family_with_children • de
9
Pros:

Tolles Hotel mit einer einzigartigen Aussicht. Alles war sauber und gepflegt. Das Personal zuvorkommend.

Cons:

-

2026-02-28 • via Nuitee
R
Ron • solo_traveller • nl
8
Pros:

For a (business) trip to Hamburg, especially if you have meetings on the Finkenwerder site, there is nothing that remotely compares to the Elaya in terms of quality and convenience

2026-02-28 • via Nuitee
M
Maria • family_with_children • de
10
2026-02-27 • via Nuitee
C
Carsten • solo_traveller • de
5
2026-02-27 • via Nuitee
A
Arrien • family_with_children • se
8
2026-02-27 • via Nuitee
C
Chadi • family_with_children • fr
7
2026-02-26 • via Nuitee