Comfort Suites Wixom - Novi

Will not recommend to anyone. We stayed 2 nights. They never come to replace bedding and towels. Heater was not working and when I told at the service desk and said he is going to notify housekeeping. I said nothing. If he’s going to tell housekeeping to fix heater what would you expect from them, I figured not worth it to explain.

Black mold found in room; breakfast coffee area walls were gross with splattered coffee; nobody cleaned any tables/counters or refilled anything during breakfast

Mold in bathroom, room needs reconditioning

When we arrived at the Hotel, we were told there was no room available, even though we had a confirmation no. No offer was made to reimburse us. We were told we'd have to take it up with Expedia. Staff was not helpful or courteous...basically told us "too bad"...When we asked to speak to a Manager, we were told no one was available...Never stay at this place unless you like being mistreated and denied service!

The property is extremely run down and dirty. I was there for 4 nights and I noticed the elevator was never swept or anything. It’s quite a dirty place. The staff was extremely nice and accommodating, however.

Dirty actual blood spots on carpet and on a wall. Dried food on the table. No plug for bathtub. Pool water was very cold and no towels. No phone in one of the rooms and one of the mini fridges smelled of fish so bad couldn’t use it. Hallways smelled of weed. Just don’t stay there.

Terrible. Dirty. Bed Bug! People standing around outside smoking marijuanna.

Parking was well lit. There were two individuals just sitting on the edges of the lot but they didn’t pay attention to us. I felt safe.
Beds and pillows were super comfortable. Room was clean.

Hotel is very run down. A lot of damage. Locks on the door to our room were broken.
Room did appear to be cleaned well. But the hotel was trashed in other area. It’s dlose to highway and food options.

The room had dirty bedding, broken closet doors, ripped curtains, holes, etc

Walked in and the entrance light was not working. Bathroom had a strong mildewy, musty oder as the bathroom fan was not working. Had to open the window to air things out. Three lamps had to be plugged in. Went to make coffee and while there was plenty of coffee, the basket on the coffee maker was missing. Otherwise, bed was comfortable and sheets were clean. Front desk staff were friendly and helpful.

Our room was not ready, and we got there 2 hours after check in time. As well as our keys not working late night trying to get into our room.

The staff was excellent, however the toilet had a very loose seat, the shower backed up when used. The bed comforter was torn and stained, during our three day stay no one came to clean the room, we had to go to the desk for towels and toilet paper

Easy access off the main highway simple check-in. Very quiet.

The breakfast was sparse at best, constantly ran out of items, and not kept clean. The fitness center is in disrepair. Elevators dirty. The rooms were below average. We reported items that needed fixing in our room and it was not attended to during our 5 day stay.

The room was nice and large. We did have to switch from our original room due to the AC not working but they made sure to give us the same room type and we ended up with a better view.

I understand the hotel is old. It definitely needs an update, but looking at it, I assume it will eventually go out of business. It seems that the powers that be have just let this one go. Kinda sad!!

I booked this for my family. Upon arrival they were very hesitant to enter. Once they entered they immediately turned around and left. The conditions were unacceptable and they didn't feel safe there. Never checked in.

Very outdated, not a proper breakfast, not clean.

This place should be condemned