Caesars New Orleans, A Caesars Destination

Hotels
•
Caesars Entertainment
7.6 (340 reviews)
228 Poydras Street , New Orleans , us

listing image 1
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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Nice Room
Cons:
Cleanliness Issues
Slow Service
Missing Amenities

Categories

Cleanliness
5.56
Comments indicated the hotel was not clean and amenities were lacking.
Service
8.03
Staff was friendly but response times were slow for addressing issues.
Location
9.07
Location was consistently mentioned as a positive aspect of the stay.
Room Quality
7.02
Some rooms were old and issues like a non-draining tub were reported.
Amenities
8.05
Basic amenities were missing, and guests were not informed about requesting them.
Value for Money
6.51
Guests felt they did not receive good value given the overall service and quality.
Food and Beverage
8.56
No specific complaints about food, standard quality expected.
Overall Experience
8.03
Decent stay overall, but numerous improvements could enhance the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:25

Property Description

Breathtaking Views and Modern Comforts
Experience stunning city skyline and Mississippi River views from our modern guest rooms equipped with flat-screen HD TVs, spacious bathrooms, and comfortable seating areas.

Diverse Dining Options
Indulge in a culinary journey at our 9 on-site restaurants, offering a late-night buffet to satisfy your cravings at any hour.

Entertainment Hub
Enjoy live entertainment, music, comedy, and special events at Harrah's New Orleans Theatre, or unwind at the Masquerade nightclub and Ultra Lounge with a variety of gaming options and a vibrant bar scene.

Book your stay now to enjoy the perfect blend of luxury, entertainment, and convenience at our hotel in downtown New Orleans!

Important information:

A bed tax of USD 2 per night per room is not included in the total.

Please note that a resort fee of USD 19.99 per day plus tax will be charged by the property.

Please note that guests need to provide a government-issued ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 340 reviews
Cleanliness: 5.56
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 6.51
Food and Beverage: 8.56
Overall Experience: 8.03
M
Michael • couple • us
10
Pros:

The people were very nice

2026-04-17 • via Nuitee
T
Tanina • couple • us
10
I highly recommend this hotel and will definitely be returning next year.
Pros:

The location was perfect—everything was within walking distance, including a variety of great places to eat. I also loved that the hotel was conveniently connected to the casino and close to a shopping center, which made the stay even more enjoyable and convenient.

Cons:

The staff was friendly and helpful throughout our stay. The room was clean, comfortable, and we experienced no issues at all, which made for a very pleasant visit.

2026-04-16 • via Nuitee
K
Kourtney • couple • us
6
Pros:

Friendly staff, nice location.

Cons:

The bed was broken. The water pressure on the shower was terrible. The morning of check out I called and asked for clean towels twice to no avail.

2026-04-15 • via Nuitee
E
Ellenburg • solo_traveller • us
8
New Orleans, Ballin on a budget
Pros:

Like all of the Caesars properties, the bed was comfortable. Some people complain that the Harrahs hotel is across the street from the Casino but I find it nice. It is usually much quieter there. There is a tunnel to the Casio so you do not have to cross traffic.
Neat place.

Cons:

Resort fees suck. It is a charge for tge property and should be universally included in the price. We all know about them, so not including it is disrespectful.

2026-04-15 • via Nuitee
Y
Yasmin • family_with_children • az
6
В целом впечатление неплохое.
Pros:

Завтрака не было. Расположение отличное. Пешком можно добраться до конгресс центра. По приезду нам сказали, что отель полностью заполнен. Нам дали suite номер, что оказалось приятным сюрпризом.

Cons:

Но ремонт в номере был старым, краны поломаны. В первый день горячей воды не было. потом кипяток чередовался со ледяной водой. Короче выживали как могли.

2026-04-13 • via Nuitee
W
William • couple • us
8
Nice stay if you are in town for the casino.
Pros:

Convenient, nice rooms.

Cons:

Despite advertising, there was only one place in the casino open for breakfast. Food court was closed even though there were signs saying open for breakfast.
Room cleaning was intermittent, only 2 of the days we were there.

2026-04-12 • via Nuitee
A
Anthony • couple • us
8
Cons:

Water pressure was fine and hot water was instant however once you had the water set it would randomly start squealing and then either go super hot or super cold, then flip to the other. It would do this for about 10 seconds, which is a while when you're just trying to finish showering, and then go back to what you had set.

2026-04-08 • via Nuitee
W
Wendy • family_with_children • us
8
2026-04-04 • via Nuitee
T
Tarita • extended_group • us
10
Pros:

Everything the staff was great and the room super nice

Cons:

Everything was great

2026-03-28 • via Nuitee
C
Cassandra • couple • us
7
Pros:

Location

Cons:

Loud noise coming from what appears to have been the be elevator. Kept me awake all night. I called front desk and they said they would check but the noise continued

2026-03-26 • via Nuitee
V
Victoria • solo_traveller • us
10
Such a fantastic stay.
Pros:

Everything about Room was outstanding but the shower was exceptional. I’m so excited to return the next time we are in New Orleans.

Cons:

The check-in process was a little strange. I received an email directing me to check in at one address that was not where we were staying. When we arrived at the hotel address from the email, the staff member was annoyed by this but he checked us in all the same. He then directed us to the hotel we were staying in and everything else was smooth sailing from then on.

2026-03-23 • via Nuitee
K
Kate • couple • us
9
Pros:

Bathroom and overall facility

Cons:

Housekeeping, I had to ask several times to change the towels
Front desk staff tried to talk short.
I wish the pillows were a little harder and too soft.

2026-03-20 • via Nuitee
L
Latoya • extended_group • us
6
Ok
Pros:

They have you thinking you are booking the Caesar with the casino at the bottom. But they also own old Harrah hotel which is old and very very outdated. I had to point out all the stuff wrong with room for them to move us to where we booked in first place.

Cons:

The harrah was old and natsy. They own that property and tried to make me stay at

2026-03-18 • via Nuitee
T
TONIA • couple • us
9
2026-03-17 • via Nuitee
B
Benjamin • family_with_children • us
5
Hotel Room Not Guaranteed
Pros:

Good location

Cons:

I guess booking through Booking.com does not guarantee you'll get the room you purchased. They gave my room away. Regardless of the upgrade, we still didn't get queen beds and they had to pull in a twin bed. One child slept in the bed the other on the sofa. I would not recommend this website.

2026-03-16 • via Nuitee
C
Chanc • solo_traveller • us
8
Good
Pros:

Location

Cons:

Older

2026-03-13 • via Nuitee
H
Hans-Joachim • solo_traveller • de
6
Nach Problem des fehlenden Zimmers für die 1. Nacht war der Aufenthalt nach Umzug gut
Pros:

Lage, Zimmergröße, Bad mit Badewanne,

Cons:

Bei Anreise stand für uns kein Zimmer zur Verfügung!!!

2026-03-12 • via Nuitee
E
Erica • couple • us
5
Not good cause this wasn’t what I booked on line. At ALL
Pros:

Close to everything

Cons:

I booked a beautiful KING bed as seen in the picture.. at CEASERS hotel. When I got here they told me my room was at the connected ( through a tunnel or outside separate building) Harras hotel and not only was it dirty.. it was two queen beds instead of a king I will never book through this site again because you don’t get what you book and pay for. I’m sure a refund is out of the question as well

2026-02-28 • via Nuitee
W
William • couple • us
7
2026-02-27 • via Nuitee
L
Lisa • couple • us
9
2026-02-26 • via Nuitee