Ixchel Beach Hotel

Hotels
Independent
9.4 (247 reviews)
Playa Norte, Isla Mujeres, QROO, 77400 , Isla Mujeres , MX

Facilities

Boat tours nearby
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food

Categories

Cleanliness
9.16
Rooms were clean and comfortable, reflecting a high standard.
Service
9.63
Staff goes above and beyond, with particular praise for individual team members.
Location
9.57
Perfect location with easy access to various amenities and attractions.
Room Quality
9.12
Two bedroom suite offered plenty of room, which enhances the overall comfort.
Amenities
9.35
Two pools and beach loungers were a nice addition to the hotel's offerings.
Value for Money
9.31
Great quality of services and food makes it worth the price.
Food and Beverage
9.46
Food at the hotel is consistently very good and praised by guests.
Overall Experience
9.63
Guests repeatedly express the desire to return, indicating a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:59

Property Description

Experience a tropical paradise at Ixchel Beach Hotel, where luxury meets the serene shores of Isla Mujeres.

Private Beach Access
Unwind on the stunning private beach or take a refreshing dip in one of our two outdoor swimming pools, perfectly designed for relaxation and fun in the sun.

Gourmet Dining & Refreshments
Savor delectable local cuisine at Kalak, our onsite restaurant with a vibrant bar/lounge. Prefer to stay in? Enjoy room service during limited hours or relax at the poolside bar with your favorite drink.

Comfort & Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel, and indulge in the comfort of our 111 well-appointed guestrooms, featuring minibars, flat-screen TVs, and essential amenities to enhance your stay.

Book your dream getaway today at Ixchel Beach Hotel, where unforgettable memories await!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

9.4
Based on 247 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.57
Room Quality: 9.12
Amenities: 9.35
Value for Money: 9.31
Food and Beverage: 9.46
Overall Experience: 9.63
E
Excursion50260451072 Friends getaway
10
Trip with friends
Pros:

The experience was great. Awesome location, lots to do, great food, and great service especially at Kalak! Hugo was awesome for services at Kalak.

2026-03-20 via Tripadvisor
S
sanlav2008 Friends getaway
10
Ixchel 🏖️
Pros:

We have been going to Ixchel for over ten years. It is the most amazing place to stay on the island! All the rooms are great and very comfortable, As soon as you walk in you feel like you’re home ❤️. Kudos to all the staff! For making our stay memorable as always! Special shout out to Chepo, the last original server on the beach! All the front staff and our excellent maid Mari! See you all next year 🏖️

2026-03-16 via Tripadvisor
K
kellyjane23 Friends getaway Santa Cruz, California
10
Great service at Ixchel
Pros:

This was my fourth time at Ixchel and it never disappoints. Everyone is so helpful. At the beach Cesar and Chepo are terrific at their jobs. Highly recommended.

2026-03-14 via Tripadvisor
M
mikecM6253WM Couples
10
Ixchel vital vacation
Pros:

We had a amazing vacation! staff is lovely - friendly, thoughtful and pay attention to detail.
Beach and restaurant staff Che , Allen, Hugo, Jesus, Julieta and I am sure we missed a few provided excellent service! Housekeeping staff kept the rooms very tidy and refilled water as needed. Front desk staff were also very helpful when we arrived.
Rooms are very clean and well taken care of.
We had a fabulous time and hope to return next year!

2026-03-11 via Tripadvisor
S
Safari58855790701 Couples
10
Best place in Isla Mujeres!
Pros:

Great time. Superb service by friendly, attentive caring staff. Comfortable accommodations, close to town,
accessible, delicious food. Look for Cesar to order your margaritas on the beach!

2026-03-09 via Tripadvisor
J
Jessica01970 Friends getaway
10
We can't wait to come stay with you again!
Pros:

We absolutely loved our time at Ixchel Beach Hotel! We came down to celebrate our wedding anniversary. The staff knew we were coming to celebrate. Upon arrival we found a complimentary bottle of wine in our room with a beautiful towel display on our bed of swans kissing and making a heart shape. What a warm welcome! We chose Ixchel because one of the friends traveling with us was here not long ago and loved it. We are so glad we came and look forward to visiting again. This hotel has the best location on the island. How lucky are we to walk out and right to the beach? Not only that, they helped with chairs and umbrellas. All included. The food and drinks were great and inexpensive. It was clean and well maintained. Staff were very friendly and accommodating.

2026-03-09 via Tripadvisor
C
C2185CBthomasc Friends getaway
10
Wonderful Isla Mujeres/Ixchel Hotel
Pros:

I love this place. We always stay at this hotel, excellent place, location and beach is wonderful. The staff is always friendly and helpful. Our favorite staff member is Cheppo. He always greets us as old friends and takes good care of us while on the beach. We never have to worry about anything because Cheppo is always there. I can't wait for my next trip to Isla Mujeres and to Ixchel Hotel.

2026-03-07 via Tripadvisor
J
johnnycB2603AC Friends getaway
10
Stay Here at the Best Hotel on Isla Mujeres
Pros:

Best hotel in the island! It's at a prefect location on the beach and walking distance to the main street with restaurants and shops. We have stayed here many times over the years. They always make us feel welcomed. The beach service is the best, we always ask for Chepo's area. He always gives us the best service!

2026-03-06 via Tripadvisor
H
Happiness37639481819 Friends getaway Santa Monica, California
10
Best Hotel on Isla Mujeres!
Pros:

We come here to this hotel atleast twice a year. This hotel has the best service! The best views and beach. When we go to the beach here we always ask for Chepo! He always gives us the best service. We always feel welcomed with him!

2026-03-05 via Tripadvisor
S
sedonaz123 Family Middletown, Rhode Island
10
Always A Great Stay at Ixchel!
Pros:

We had a great time at Ixchel in a 2 bedroom apartment. It had everything you needed. The location can't be beat. My favorite part is the friendly staff. From checking in to checking out, everyone was extremely helpful and friendly. I'm horrible with names and wish I wrote them down but the man who checked in my 2 sons and I was great (blue eyes!). I fell in a hole in the road and sprained my ankle and he offered to call a doctor. We were also very happy to see that our favorite person Chepo is still there! Cesar on the beach was very nice too.

2026-03-04 via Tripadvisor
M
moninad2026 Family
10
10/10 for Hugo
Pros:

Hugo at the Kalak restaurant gave great service!

2026-02-27 via Tripadvisor
K
knappkerry Friends getaway Mount Prospect, Illinois
10
Top service on the beach!
Pros:

Fourth time at Ixchel. Room was nicely updated. Amazing shower! The BEST beach service by Chepo and Cesar! Can’t wait to visit again!

2026-02-24 via Tripadvisor
G
Gatodraculino Couples Tempe, Arizona
10
IXCHEL, My favorite Isla Mujeres Hotel
Pros:

My Isla Mujeres home away from home 👍💖🎉

2026-02-21 via Tripadvisor
5
571effiek Family
10
Amazing Trip
Pros:

A special thank you to Adriana and Juan in reception and Chepo at beach/pool service everything and everyone was amazing. Thank you for making this such a special trip for us. We had a great time. Definitely will be back. Hotel is always clean and safe, the beach is always beautiful.

2026-02-20 via Tripadvisor
M
MissedMuskie Couples Saint Paul, Minnesota
10
Beautiful property and beach
Pros:

Beautiful room and property. The service is excellent. Check in was fast and easy. Our room was always perfectly clean. The property is very clean. The pool and beach area are gorgeous. The on site restaurant food was very good, always exceeding our expectations. I would definitely return.

2026-02-17 via Tripadvisor
S
Sightseer79554 Friends getaway
10
Love this place
Pros:

Our 4th year staying at Ixchel. The rooms are beautiful, the service was excellent. Shout out to Chepo our beach server for his hospitality and EXCELLENT service every day.

2026-02-17 via Tripadvisor
J
jns0508 Friends getaway
10
Great stay, once again!
Pros:

405 and 496 was great,nicely updated! Chepo on the beach is and amazing server, along with his peers. Always felt cared for. Thanks for a great stay!

2026-02-15 via Tripadvisor
V
Venture446059 Family
10
A Spectacular Getaway!
Pros:

We’ve been going to Isla Mujeres for the past seven years. Specifically we’ve stayed each time at Ixchel. It’s beautiful! The restaurants are excellent and there is a large variety of restaurant types. The people on Isla are wonderful. There are so friendly and each year they greet us with hugs. The beach at Ixchel is spectacular. Hidalgo street is walking distance from Ixchel and is the Main Street where you will find many restaurants and local vendors. Cabs are available for longer trips but it’s fun to rent a golf cart to explore the island on your own. We rented a condo at Ixchel. It was large with kitchen facilities and a balcony with a view of the Gulf. The condo was cleaned daily. New sheets and towels were also provided daily. I would definitely recommend both Ixchel and Isla Mujeres.

2026-02-14 via Tripadvisor
R
Resort32588576325 Couples
10
Great experience
Pros:

Rooms were very comfortable and clean. Location was excellent, easy access to the beach and pools. The staff was courteous, and went out of their way to make sure you had everything you needed.

2026-02-14 via Tripadvisor
H
H9688AOlisaj Couples
8
Great spot!
Pros:

We enjoyed our stay here. The suite was very spacious, large bathroom vanity and excellent shower! The restaurant was very good as were the wait staff ( kudos to Hugo and Julieta).
There were days when the beach was quite crowded but I think that’s how it is on the north end of the island.

2026-01-23 via Tripadvisor