Heartland Inn & Suites, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
8.8 (299 reviews)
1009 1st East Street , Park Rapids , US
+1 218-732-1471

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly, helpful staff
Good location (near Main Street)
Pool and hot tub
Nice breakfast and pleasant breakfast area
Comfortable common/meeting area and attractive property
Complimentary bottled water
Cons:
Uncomfortable/old mattress and poor pillows
Heating issues / rooms too cold
Shower problems (low water pressure, temperature issues)
Coffee machine problems / inconsistent coffee
No elevator (two-story property)
Occasional depleted breakfast items and one report of rude manager
Rooms can feel somewhat pricey

Categories

Cleanliness
9.2
Multiple reviews explicitly note rooms are clean, property described as 'cozy and clean' and reviewers repeatedly cite cleanliness as a pro.
Service
9.3
Staff frequently described as friendly, helpful and going 'above and beyond' (bringing heaters, late check-out, lending items, carrying luggage), though one review cites a rude manager; overall sentiment strongly positive.
Location
9.1
Several mentions of good location (short drive to Main Street, great location for meetings/family), overall sentiment is positive.
Room Quality
7.4
Mixed to negative mentions: complaints about a very hard/lumpy king mattress, terrible pillows, locked/insufficient heating leaving rooms cold, and some shower/water-pressure issues—room comfort is the primary weakness.
Amenities
9
Pool, hot tub, attractive public spaces (meeting area, indoor balcony), complimentary bottled water and pleasant grounds are praised; some negatives (no elevator, occasional broken coffee machine) but amenities generally strong.
Value for Money
8.8
Most guests felt the stay was worthwhile (many say they'd return), though a few note rooms are somewhat pricey or not worth being cold; overall sentiment aligns with the target rating.
Food and Beverage
8.8
Breakfast is frequently praised, but recurring issues with the coffee machine (broken/different brew) and occasional depleted breakfast items reduce the score slightly.
Overall Experience
8.8
Overall impressions are positive with multiple recommendations and repeat stays cited; standout staff and property aesthetics balance occasional service/room-quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location near Jasper’s Jubilee Theater
Located just 2 miles from Jasper’s Jubilee Theater in Park Rapids, Minnesota, C’Mon Inn offers a comfortable stay with easy access to nearby attractions.

Relaxing Amenities for a Pleasant Stay
Unwind in the indoor pool or hot tub during your stay at C’Mon Inn. The spacious rooms are equipped with modern conveniences like a 42-inch plasma TV, microwave, fridge, and coffee-making facilities.

Business-Friendly Services and Nearby Attractions
Take advantage of the business centre with fax and photocopying services, perfect for business travelers. Explore the outdoors with Paul Bunyan State Forest just a 30-minute drive away, or enjoy a round of golf at Headwaters Country Club, only 5 minutes from the hotel.

Book your stay at C’Mon Inn for a memorable experience in Park Rapids!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Dogs are the only pet accepted on property and must be registered with the front desk prior to arrival. There is a one-time pet fee per stay. Dog owners are responsible for any damages incurred. Dogs may not be left unattended at property. A pet policy outlining rules must be filled out upon check-in and is available in advance by request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FAR

Location

Guest Reviews

8.8
Based on 299 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9.1
Room Quality: 7.4
Amenities: 9
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
N
Naomi • couple • us
7
It was a nice room. I slept great.
Pros:

Clean. Quiet. Comfortable bed. Kind staff.

2026-10-21 • via Nuitee
J
Jodi • couple • us
10
2026-10-08 • via Nuitee
J
John • couple • us
10
Very friendly staff, clean and comfortable.
Cons:

I had no complaints about this property.

2026-09-13 • via Nuitee
K
Keith • couple • us
9
Would certainly stay here again
Pros:

Room was clean and comfortable.

Cons:

No real complaints

2026-09-12 • via Nuitee
C
Chmurka • solo_traveller • us
9
2026-09-12 • via Nuitee
D
Debbie • couple • us
9
2026-09-11 • via Nuitee
J
Jenny • couple • us
5
Cons:

The king size bed could use a new mattress it was very hard and lumpy not comfortable at all. The shower head could have been better not a lot of water pressure that came out.

2026-09-08 • via Nuitee
J
Jodi • solo_traveller • us
10
Pros:

Everything. Love staying here.

2026-09-02 • via Nuitee
L
Lorraine • couple • us
10
We en joy are stay at Heartland and the area. A short drive to the Main Street and other areas of Park Rapids
Pros:

We stay here often. Clean, quiet and friendly staff.

Cons:

Nothing at this time.

2026-08-16 • via Nuitee
D
Deborah • couple • us
3
Freezing
Cons:

My room was freezing. It was 61 degrees when I checked in, and 69 degrees by morning…despite having the staff move me to another room, try to get the heat to work, etc.
I didn’t pay too PR price to be frozen.

2026-08-12 • via Nuitee
T
Timothy • couple • us
9
Hotel was clean, excellent staff 2 story hotel with no elevator however one of the staff quickly volunteered to carry ou
Pros:

Good location, clean. Courteous staff

Cons:

No elevator, bad coffee

2026-08-12 • via Nuitee
D
DANIEL • couple • us
8
It was very nice
Pros:

It was a very nice place to stay during our visit to MN.
The first night was cold, but staff brought a space heater to warm the room up.

Cons:

Heat up the room before guests arrive!!

2026-08-12 • via Nuitee
C
Calvin • couple • us
10
Great
Pros:

The meeting area in the middle of the hotel was excellent for meeting up with other family members in other rooms.

Cons:

The rooms are somewhat pricey.

2026-08-09 • via Nuitee
K
Krissy • family_with_children • us
10
2026-08-03 • via Nuitee
E
Erin • family_with_children • us
8
2026-07-09 • via Nuitee
S
sandybY5992FO • Family
2
Rude manager, lousy shower
Pros:

Shower was cold...left water running for 20minutes and it was barely lukewarm. Reported to desk. She kindly apologized and said she would report to the manager and we would surely get a rate reduction. After playing phone tag for several days, the manager offered a $20 refund. She said the shower worked and there was a hidden lever we were to pull to control the temperature. Lol. Manager was very rude and insinuated we were unable to intelligently figure it out, although admitted the desk clerk should have assisted. Breakfast was depleted an hour prior to ending and no attempt to restock. Do not recommend staying at this hotel.

2026-07-06 • via Tripadvisor
J
Jason • solo_traveller • us
8
Best hotel in Park Rapids
Pros:

Location, pool, hot tub, breakfast, breakfast area, complimentary bottled water in the room.

Cons:

Pillows are terrible

2026-06-29 • via Nuitee
K
Kyle • couple • us
8
Great stay and I recommend it!
Pros:

Great location.

Cons:

The coffee machine was broken and had no regular coffee.

2026-06-27 • via Nuitee
C
Chelsea • extended_group • us
4
Cold and uncomfortable
Pros:

Our unit had a window that not only faced the front desk but also the breakfast area so we woke up with a bunch of loud people outside the window of our hotel eatting breakfast. Also the temp was set to 68 degrees and locked so we froze to death in our unit.

Cons:

See above. It was cold and the window was so bad. It was supposed to be pool side window but no where near pool

2026-06-25 • via Nuitee
K
Kelly • solo_traveller • us
9
Pros:

I wish I could remember names, but the check in attendant each day was fabulous. They both went above and beyond to make sure we were comfortable. Everything was cozy and clean. I would definitely stay again.

Cons:

Breakfast was great but the coffee machine was different. I prefer it brewed.

2026-06-23 • via Nuitee