Hotel Fenix Family by ALEGRIA

Hotels
•
Alegria Hotels
7 (1175 reviews)
Paseo Central, 44, Urbanización Playa Serena , Roquetas de Mar , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Spacious rooms
Nice pool
Cons:
Poor cleanliness
Food quality and variety issues
Some amenities outdated

Categories

Cleanliness
6
Several mentions about poor cleaning and maintenance.
Service
8
Staff were frequently described as friendly and helpful.
Location
8
Guests appreciated the location close to the beach.
Room Quality
7
Rooms were generally spacious and comfortable, though some complained about maintenance.
Amenities
7
Pool and animations were highlighted positively, but some areas need updates.
Value for Money
8
Guests felt they received good value for the price paid.
Food and Beverage
5
Many complaints about food variety and quality.
Overall Experience
7
Mixed reviews; some enjoyed their stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:16

Property Description

Swim, Play, Relax

The Fenix Family hotel in Roquetas de Mar offers 3 pools, 2 tennis courts, and proximity to Serena beach, perfect for a fun-filled family vacation.

Delightful Dining

Enjoy buffet meals, show cooking, and snacks at the hotel’s restaurant, café, and poolside bar, all while experiencing a taste of local and international cuisine.

Explore Andalucía

Discover the beauty of Andalucía with the help of the hotel’s 24-hour reception staff, who can assist with recommendations, car rentals, and airport shuttle services.

To immerse yourself in a perfect blend of leisure and exploration, book your stay at Fenix Family today.

Important information:

Please note:

- Parking is subject to availability, as spaces are limited.
- When booking more than 5 rooms, different policies and additional supplements may apply.
- If you are traveling with pets, there is a supplement of EUR 10 per pet per night. A maximum of 1 pet per room is allowed (maximum weight 8 kg).
- Guests must show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may include additional charges.
- Stag or bachelorette parties or similar parties cannot be held at this accommodations.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1175 reviews
Cleanliness: 6
Service: 8
Location: 8
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 5
Overall Experience: 7
F
Fuensanta • solo_traveller • es
6
2026-07-11 • via Nuitee
I
Inés • couple • es
1
2026-07-11 • via Nuitee
G
Garcia ramirez • solo_traveller • es
10
Pros:

Todo perfecto el trato y la limpieza muy buena todo acorde con el precio y muy buen ambiente 👌

Cons:

Nada todo bien

2026-07-10 • via Nuitee
V
Vasyl • solo_traveller • pt
4
Не раджу їхати в цей готель їжа несмачна завжди прохолодна
Pros:

Нічого

Cons:

Їжо прохолодна вся

2026-07-10 • via Nuitee
G
Garcia • solo_traveller • es
1
Pros:

Pues la verdad que no me gustó nada del hotel esecto los profesionales que lo llevan q si q son un 10 lastima q Ami no me a gustado pero gracias por la amabilidad

2026-07-10 • via Nuitee
Z
Zahira • solo_traveller • es
6
2026-07-10 • via Nuitee
M
MONICA • family_with_children • es
7
Pros:

La cama comodisima

Cons:

El buffet, ya había leído los comentarios respecto a esto y no se como teniendo tantas valoraciones negativas al respecto no reconducen situación , comida un poco escasa , sin variedad , la pasta dura y seca , las cosas que hacen a la plancha las pasan tanto que parecen zapatillas, en fin … espero que mejoren

Las animaciones un poco sosas

2026-07-10 • via Nuitee
V
Valero Laguna • solo_traveller • es
8
Pros:

Que tenían muchas actividades y juegos para los niños y estaban muy atentos de ellos

Cons:

Por poner un pero diría que la comida estuvo bastante bien pero algunos de los postres que tenían no nos gustaron nada...estaban muy bien presentados pero bastante malos

2026-07-09 • via Nuitee
R
Ruiz Gómez • couple • es
10
Pros:

Todo muy bien

2026-07-09 • via Nuitee
P
Patricia • couple • es
4
2026-07-09 • via Nuitee
P
Patricia • solo_traveller • es
7
2026-07-09 • via Nuitee
P
Palomares Paton • family_with_children • es
8
2026-07-08 • via Nuitee
I
Ignacio • couple • es
10
2026-07-07 • via Nuitee
M
Migue • solo_traveller • es
3
Si lo sé no vengo
Pros:

La amabilidad del personal

Cons:

No hay. Nada ni espectáculo la comida invariable

2026-07-07 • via Nuitee
H
heredia • solo_traveller • es
4
Pros:

El personal del hotel

Cons:

Nada de aparcamiento
El bufet muy repetitivo
La li.pieza de la habitación: ni una vez cambiaron la sábanas en una semana y las toallas una y pq las tire al suelo
En la habitación q estábamos 4, una silla solo. Había q estar sentados en la cama.
2 ascensores para muchísima gente, teníamos q usar las escaleras estando en la tercera planta.
La piscina un hervidero, parecíamos bolsitas de te dentro pq no te podías mover. Y hamacas con suerte a lo mejor cogías una.

2026-07-07 • via Nuitee
F
Fernández Martínez • couple • es
2
2026-07-07 • via Nuitee
F
FRANCISCO • family_with_children • es
9
2026-07-06 • via Nuitee
L
Lopez • solo_traveller • es
1
NO VAYAIS A IR PENSANDO EN LAS FOTOS QUE VEIS EN LA APP DE BOOKING .
Pros:

CUANDO LLEGO LA HORA DE IRME DEL HOTEL

Cons:

NO ME GUSTO NADA ES UN HOTEL PESIMO

2026-07-06 • via Nuitee
C
Claudia • solo_traveller • es
4
La habitacion cuando llegue no tenia limpieza pordebajo las camas estaban muy sucias y el baño
Pros:

Ke estaba freskita

Cons:

Las comidas y apesar keno estaba muy buenas estaba escasa tardanan mucho en reponer y poca bariada.

2026-07-06 • via Nuitee
D
De Bayas Ramirez • solo_traveller • es
5
Pros:

La animación de la piscina

Cons:

La comida

2026-07-06 • via Nuitee