Hotel Fenix Family by ALEGRIA

Hotels
•
Alegria Hotels
7 (858 reviews)
Paseo Central, 44, Urbanización Playa Serena , Roquetas de Mar , es

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Children allowed

Facilities

Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Spacious rooms
Nice pool
Cons:
Poor cleanliness
Food quality and variety issues
Some amenities outdated

Categories

Cleanliness
6
Several mentions about poor cleaning and maintenance.
Service
8
Staff were frequently described as friendly and helpful.
Location
8
Guests appreciated the location close to the beach.
Room Quality
7
Rooms were generally spacious and comfortable, though some complained about maintenance.
Amenities
7
Pool and animations were highlighted positively, but some areas need updates.
Value for Money
8
Guests felt they received good value for the price paid.
Food and Beverage
5
Many complaints about food variety and quality.
Overall Experience
7
Mixed reviews; some enjoyed their stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:16

Property Description

Swim, Play, Relax

The Fenix Family hotel in Roquetas de Mar offers 3 pools, 2 tennis courts, and proximity to Serena beach, perfect for a fun-filled family vacation.

Delightful Dining

Enjoy buffet meals, show cooking, and snacks at the hotel’s restaurant, café, and poolside bar, all while experiencing a taste of local and international cuisine.

Explore Andalucía

Discover the beauty of Andalucía with the help of the hotel’s 24-hour reception staff, who can assist with recommendations, car rentals, and airport shuttle services.

To immerse yourself in a perfect blend of leisure and exploration, book your stay at Fenix Family today.

Important information:

Please note:

- Parking is subject to availability, as spaces are limited.
- When booking more than 5 rooms, different policies and additional supplements may apply.
- If you are traveling with pets, there is a supplement of EUR 10 per pet per night. A maximum of 1 pet per room is allowed (maximum weight 8 kg).
- Guests must show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may include additional charges.
- Stag or bachelorette parties or similar parties cannot be held at this accommodations.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 858 reviews
Cleanliness: 6
Service: 8
Location: 8
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 5
Overall Experience: 7
A
Antonia • solo_traveller • es
8
2026-03-28 • via Nuitee
S
suzy • couple • be
8
2026-03-27 • via Nuitee
G
Gadalean • solo_traveller • ro
5
2026-03-27 • via Nuitee
S
Santiago • couple • es
8
2026-03-26 • via Nuitee
J
Justiniano • couple • es
9
2026-03-26 • via Nuitee
J
Justo • couple • es
7
Bien él hotel pero poca calidad de las comidas
Pros:

el hotel en si, bien situado y habitaciones amplias

Cons:

la comida eraa de poca calidad

2026-03-24 • via Nuitee
O
Olbes Dizon • couple • es
7
Pros:

Calidad precio

2026-03-22 • via Nuitee
A
Angeles • couple • es
7
2026-03-22 • via Nuitee
J
jose v. • couple • es
4
Pesimo
Pros:

Situacion muy cerca de la playa y tranquilidad en la zona,personal del hotel muy correcto

Cons:

Habitacion en muy mal estado de conservacion,camas con colchones pesimos,cuarto de baño sin reforma y estado lamentable,animacion ofrecida deja mucho que desear y muy pocas opciones,comida en restaurante con la calidad pobre y muy repetitiva,aparte de pocas opciones y si tienes problemas de intolerancias,no hay casi nada que puedas comer por falta de alternativas.

2026-03-22 • via Nuitee
M
Manuel • solo_traveller • es
7
Buen hotel calidad-precio aunque el buffet de poca calidad
Pros:

La habitación estaba limpia, era acogedora y cama súper grande y cómoda

Cons:

NO me gustó el buffet (desayuno, comida, cena). Dejaban de servir comida cuando quedaban 45 minutos para que acabara la hora del buffet y aún estando sin haber comida no servían más platos o los servían a última hora.

2026-03-22 • via Nuitee
M
majken • extended_group • es
7
Pros:

El personal un 10.

Cons:

Las instalaciones bastante antiguas. El olor del comedor inundaba recepción,los salones... Olía a sardinas en todas las estancias. El baño tenía la alcachofa rota y se caía.

2026-03-22 • via Nuitee
H
Héctor • couple • es
8
Pros:

La atención del personal. En concreto de Alexandra

Cons:

El sonido de la tele de la habitación de al lado se escuchaba a través del enchufe. Muy raro

2026-03-19 • via Nuitee
A
antonia • solo_traveller • es
7
2026-03-19 • via Nuitee
G
Grzegorz • couple • pl
10
2026-03-19 • via Nuitee
R
Rosa • couple • es
6
Pros:

lo mejor de todo la relacion calidad precio, el personal muy majo

Cons:

las piscinas no funcionan.

2026-03-16 • via Nuitee
E
Eva Belmonte Carrillo • couple • es
7
2026-03-15 • via Nuitee
J
José Manuel • couple • es
5
Pros:

Ubicación

Cons:

Poca variedad de platos y calefacción averiado.

2026-03-13 • via Nuitee
I
Iuliana • family_with_children • es
1
Cons:

El aire no functionava la habitacion sin manta un holor a hospital dentro del hotel y la habitacion.Si queres tomar un cafe dentro del hotel no puedes comprar ...tienes q pagar el desayuno completo....si no tienes q salir fuera del hotel por q no te venden solo un cafe...para mi se pareceas a un hostal q a un hotel y 4 estrellas nada le doy un minus 0

2026-03-10 • via Nuitee
N
natalie ann • couple • es
8
2026-03-09 • via Nuitee
J
Jose • family_with_children • es
1
2026-03-09 • via Nuitee