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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.
Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.
Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.
When booking 6 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.
Location
Guest Reviews
Location and easy access by road.
Property very spread out and a long walk through many passages to your room.
I loved the building and the style
Excellent breakfast
Location perfect for visit to Birmingham centre
Staff really helpful and friendly
Alot of space in bedroom
Rooms are abit dated
Nothing much to say about this hotel
The hotel is need of a total refurbishment it like you gone back to the 1970s
The staff member need to smile I asked 3 times to put the heating on had to wear my hoodie in bed as the room was cold
The wash basin took 10 minutes to fill up the WiFi is rubbish windows not cleaned no telephone to ring for room service so had to use my mobile phone
There is no room service after 8:30pm as the kitchen is closed.
The evening meal was horrible an absolute disgrace not worth the money.
Don’t be fooled by the photos on Booking .com
Friendly staff and good breakfast. Location was great.
Room was cold and no extra blanket available. The staff did turn on the heat when I asked.
Hotel could do with an update, especially the stairs to the 2nd floor
Breakfast was fine
Hotel needs updating but fine for an overnight stay
- location
- bed was clean
- easy check-in and friendly staff
- should have free parking included on a first basis-service
- there was a bug on the bathroom mat
- bath tub didn’t look as clean
- bit outdated in terms of standard rooms
Very rude receptionist.
Large old style hotel with new building attached. Very quiet rooms, peaceful hotel.Never really had much contact with staff so can't comment. Lounge /bar etc area looked nice. Good location.
Impossible to locate with Google maps kept going round in circles and signage is only on front of building not visible from road unless that easily... Also the room could do with an upgrade the path pane was hanging off and the taps didn't work great in bathroom. Could not locate an extractor fan in bathroom. Otherwise was OK. Meagre selection of tea/coffee sachets and no biscuits🙄. Also the hotel was very empty or seemed to be but they didn't give me a room that was anything special.. Will add night staff did communicate well with me as had to check in very late... Would use this hotel again for location just would want nicer room.
Bed was comfy.
The room was cold. No extra blanket or cover. Very dated. Paint work coming around. Only one handle to get in and out the bath to shower. Should be one on side wall. Not extra piece to take the shower down to wash properly. Bedding smelly of cheese!
Nice hotel with everything I need for my visit which involved hospital visiting
No complaints as didn't have the opportunity to use the hotels facilities
Staff were amazing and helpful. Location was perfect
Pillows and bed were rock hard. The room was too hot
L’architettura, gli interni e l’arredo dell’hotel. Anche la camera, il materasso del letto, la colazione.
La mancanza di un ascensore, e le finestre della camera poco apribili.
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