Best Western Plough and Harrow Hotel

Hotels
•
Best Western
7.5 (2379 reviews)
135 Hagley Road , Birmingham , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great hospitality
Good location
Friendly staff
Value for money
Cons:
No heating
Outdated rooms
Noise from the road
Cold room

Categories

Cleanliness
6.89
General complaints about the room's condition and cleanliness, including issues like a cold room and condensation.
Service
8.36
Staff were described as lovely and helpful, with positive mentions in multiple reviews.
Location
7.9
Convenient location, close to public transport and amenities, though noise from the main road was mentioned.
Room Quality
6.85
Mixed sentiments as some reviews mentioned comfort but others complained about cold temperature and outdated decor.
Amenities
7.38
Limited facilities were mentioned, though parking was seen as a perk.
Value for Money
7.84
Overall perceived as good value for the prices, despite some criticisms.
Food and Beverage
7.39
Reviews indicated mixed feelings about breakfast quality.
Overall Experience
7.36
Though there were several issues, the positive experiences balanced them out for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.

Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.

Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

7.5
Based on 2379 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
S
Samantha • solo_traveller • gb
9
Relaxing with helpful staff.
Pros:

Friendly and helpful staff. They were a bit overworked. One staff member for reception, bar and kitchen. Really comfortable bed

Cons:

There was a drain smell from the bathroom sink. It made the whole room smell. This is likely part of a bigger problem, not necessarily the hotel’s fault.

2026-02-14 • via Nuitee
S
S • couple • gb
8
Will stay again.
Pros:

Very comfortable, clean room. Very good cooked breakfast. Great location close to restaurants and pubs in Edgbaston Village and tram to city centre.
All the staff were professional and helpful.

Cons:

Nothing.All good.

2026-02-14 • via Nuitee
I
Ian • solo_traveller • gb
10
2026-02-11 • via Nuitee
W
Wayne • family_with_children • gb
10
Great couple of nights
Pros:

The staff were so helpful and friendly. Highly recommend

Cons:

Having to leave

2026-02-10 • via Nuitee
A
Azlan Mike • family_with_children • bn
9
The hotel oozed so much charm and history and the rooms were surprisingly very comfortable and moder
Pros:

Breakfast was satisfying and staff were helpful

Cons:

As I have a knee injury, a lift would have been preferred.

2026-02-10 • via Nuitee
N
Nicola • solo_traveller • gb
6
Cons:

Decor tired. Unable to control the heating/ open windows, the bedrooms were far too hot.

2026-02-08 • via Nuitee
N
Natalja • family_with_children • gb
8
Pros:

Location

Cons:

Was to cold in a room , the radiators was cold

2026-01-31 • via Nuitee
M
mcgoff • family_with_children • gb
8
2026-01-30 • via Nuitee
T
Tony • family_with_children • gb
10
2026-01-30 • via Nuitee
L
Louise • solo_traveller • gb
9
Pros:

Excellent staff

2026-01-29 • via Nuitee
A
Alison • extended_group • gb
3
Won't be returing
Pros:

Good location.

Cons:

Main door locked on arrival at 3.15pm. Stood outside for almost 10 minutes after knocking (no bell) and trying to ring.
On BOOKING.COM it states there is a restaurant serving dinner. This is NOT the case. Dinner is not served Friday to Sunday. I would not have booked this hotel had I known that.
Reception and bar areas are not clean (very dusty). Curtains hanging off poles. Chairs in the bar stained.
Rooms in the 'old' part of the hotel are just that 'old'. Don't be duped into paying for a 'superior' room as they are not!

2026-01-27 • via Nuitee
D
De Muynck • couple • gb
10
Enjoyable
Pros:

Every thing was good, however we were charged £15 for car parking as we booked through you and would not be charged this if we booked direct. This was not mentioned on your website so I will not be booking this hotel through you again

Cons:

See comment above

2026-01-26 • via Nuitee
L
Lammert • solo_traveller • nl
7
Prima prijs kwaliteit
Pros:

Goed

Cons:

Temperatuur. Veel te warm.

2026-01-25 • via Nuitee
L
Llangadog • family_with_children • gb
10
2026-01-23 • via Nuitee
D
Debby • couple • gb
2
Don’t bother
Cons:

The room was cold so a fan heater was provided which helped but was too noisy to sleep with on.
The sate of the hotel was very run down. The carpets around the hotel were dirty.
Food was poor quality, breakfast was the worst as it was all overcooked.

2026-01-22 • via Nuitee
D
Duncan • couple • gb
8
Good hotel great location
Pros:

Location Good room comfy bed

Cons:

Bar closed at 9

2026-01-21 • via Nuitee
A
Alicia • family_with_children • au
6
Pros:

Head of house keeping was so lovely & helpful. Room was clean

Cons:

Bathroom not good for older traveller. And was not in main part of hotel. Heating didn’t work for first few hours so their solution was a fan heater. Bathroom seemed to be coming apart which did not inspire confidence

2026-01-20 • via Nuitee
D
David • solo_traveller • mt
5
Would have been great without the noise and some more emphasis on quality control.
Pros:

The hotel as a building is quite nice, and was nicely decorated. The location was good for that price point. Staff try to help.

Cons:

Daily loud work going up above room had a very negative impact.
Heating that likes to reset to cold and you have to ask staff to fix it on several occasions.
Room could do with some minor updates such as a bit more lighting to ensure plenty of light when making hot drinks!

2026-01-20 • via Nuitee
J
Jonathan • solo_traveller • gb
8
Cons:

£15:00 car parking fee.

2026-01-19 • via Nuitee
N
Nicola • solo_traveller • gb
10
Delightful Hotel 😄
Pros:

HOTEL , lovely decor, clean , and welcoming. The staff excellent, Tom on reception went over and above with his excellent customer service skills and knowledge. Breakfast was lovely , eggs cooked as requested so they are fresh from the pan x Lovely hotel stay for my 1st week ...looking forward to my 2nd week of training as a FHP as the college is near by , without any doubt am sure my 2nd stay with be comfortable and delightful as the 1st stay . Nicola.G

2026-01-19 • via Nuitee