Best Western Plough and Harrow Hotel

Hotels
•
Best Western
7.5 (2404 reviews)
135 Hagley Road , Birmingham , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great hospitality
Good location
Friendly staff
Value for money
Cons:
No heating
Outdated rooms
Noise from the road
Cold room

Categories

Cleanliness
6.89
General complaints about the room's condition and cleanliness, including issues like a cold room and condensation.
Service
8.36
Staff were described as lovely and helpful, with positive mentions in multiple reviews.
Location
7.9
Convenient location, close to public transport and amenities, though noise from the main road was mentioned.
Room Quality
6.85
Mixed sentiments as some reviews mentioned comfort but others complained about cold temperature and outdated decor.
Amenities
7.38
Limited facilities were mentioned, though parking was seen as a perk.
Value for Money
7.84
Overall perceived as good value for the prices, despite some criticisms.
Food and Beverage
7.39
Reviews indicated mixed feelings about breakfast quality.
Overall Experience
7.36
Though there were several issues, the positive experiences balanced them out for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.

Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.

Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

7.5
Based on 2404 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
A
Alison • family_with_children • gb
8
Great value and location
Pros:

Location, parking, price.

Cons:

Rooms and general decor tired in places.

2026-03-21 • via Nuitee
R
Robert • family_with_children • gb
7
2026-03-21 • via Nuitee
M
Mick Johal • family_with_children • gb
9
2026-03-20 • via Nuitee
R
Robert • solo_traveller • gb
7
Disappointing
Pros:

Historic nature of the building. Location. Parking.

Cons:

Mould on bathroom curtain. Grime on the remote. Broken tiles

2026-03-19 • via Nuitee
D
Desmond • family_with_children • gb
9
2026-03-19 • via Nuitee
A
Alan • solo_traveller • gb
10
I had very comfortable stay and the breakfast and evening meal were very well cooked and presented.
2026-03-18 • via Nuitee
K
Katherine • family_with_children • gb
10
2026-03-15 • via Nuitee
S
Simon • solo_traveller • gb
9
2026-03-13 • via Nuitee
M
Martin • solo_traveller • ie
10
Perfect location
Pros:

I didn't have breakfast the staff were fabulous

2026-03-12 • via Nuitee
F
Freya • solo_traveller • gb
8
2026-03-10 • via Nuitee
L
Lee • solo_traveller • gb
4
Decent hotel spoilt by a broken down boiler.
Pros:

Location

Cons:

No heating or hot water

2026-03-08 • via Nuitee
F
FRANCESCO • family_with_children • it
10
Unica
Pros:

Struttura unica, sembra di trovarsi all'interno di una vecchia residenza ingoese

Cons:

La struttura seppur senza ascensore sembra di vivere in un castello

2026-03-06 • via Nuitee
D
Daniel • family_with_children • gb
5
2026-03-06 • via Nuitee
S
Smitha • couple • gb
9
Pros:

Beautiful hotel entrance with period features, big clean superior double room with comfy bed, amazing dinner and breakfast at the hotel and friendly welcoming staff. Couldn't have asked for more!

Cons:

Bathroom facilities could be better

2026-03-05 • via Nuitee
P
Pierre • solo_traveller • fr
8
2026-03-04 • via Nuitee
K
Konsuela • family_with_children • ai
5
Pros:

Švariai permiegojau

Cons:

Pelesio kvapas seni baldai laiptų labirintai ir nedraugiškas personalas, kainos ir kokybės santykis neatitinka visiškai

2026-03-03 • via Nuitee
A
Alistair McGarry • family_with_children • gb
8
2026-03-02 • via Nuitee
D
Diane • family_with_children • gb
8
2026-03-01 • via Nuitee
P
Patricia • solo_traveller • gb
9
2026-03-01 • via Nuitee
D
David • solo_traveller • gb
7
Good location and value for money
Pros:

The room was large and the bed comfortable.

Cons:

The room was very hot and the window only opens a little.

2026-02-28 • via Nuitee