Best Western Plough and Harrow Hotel

Hotels
•
Best Western
7.5 (2431 reviews)
135 Hagley Road , Birmingham , gb

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great hospitality
Good location
Friendly staff
Value for money
Cons:
No heating
Outdated rooms
Noise from the road
Cold room

Categories

Cleanliness
6.89
General complaints about the room's condition and cleanliness, including issues like a cold room and condensation.
Service
8.36
Staff were described as lovely and helpful, with positive mentions in multiple reviews.
Location
7.9
Convenient location, close to public transport and amenities, though noise from the main road was mentioned.
Room Quality
6.85
Mixed sentiments as some reviews mentioned comfort but others complained about cold temperature and outdated decor.
Amenities
7.38
Limited facilities were mentioned, though parking was seen as a perk.
Value for Money
7.84
Overall perceived as good value for the prices, despite some criticisms.
Food and Beverage
7.39
Reviews indicated mixed feelings about breakfast quality.
Overall Experience
7.36
Though there were several issues, the positive experiences balanced them out for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.

Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.

Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

7.5
Based on 2431 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
P
Peter • couple • gb
8
Good overnight stay
Pros:

Good breakfast. Good location for short bus ride into city centre. Has been some room refurbishment since we last visited some years ago

Cons:

Now have to pay £15 for car-parking if you book through Booking.com

2026-04-17 • via Nuitee
P
peter • solo_traveller • ie
8
2026-04-17 • via Nuitee
I
Igor • family_with_children • jp
10
2026-04-16 • via Nuitee
F
Ferenc • couple • hu
10
2026-04-16 • via Nuitee
F
Fi Drinks • solo_traveller • gb
7
Good breakfast and location
Pros:

Breakfast … good choice and efficient staff.

Cons:

Long way to room- parking expensive

2026-04-16 • via Nuitee
P
Powell • solo_traveller • gb
8
Pros:

The location was only a short tram ride from central. The main bed was very comfy and the room was spacious given that it had a double bed with double sofa bed too. Also a good price.

Cons:

It looked slightly outdated and the sofabed was extremely uncomfortable with springs digging in and there wasnt a full size duvet for the double sofa bed.

2026-04-16 • via Nuitee
D
David • solo_traveller • gb
8
2026-04-15 • via Nuitee
D
DORU-DUMITRU • solo_traveller • gb
9
2026-04-14 • via Nuitee
M
Magdalena Marija • solo_traveller • hr
10
2026-04-14 • via Nuitee
P
Pochapska • solo_traveller • pl
10
Pros:

Location - perfect. 2 minutes from Metro (smith like Tram), 7-10 minutes on foot to all the sightseeing.
Staff - I saw them only during breakfast and also on reception. But it's clean everywhere, and if you need help, you get it immediately.
Breakfast - quite good.

Cons:

-

2026-04-13 • via Nuitee
S
Stuart • solo_traveller • gb
9
2026-04-13 • via Nuitee
J
Javed • family_with_children • gb
3
Pros:

The facilities were good and good location

Cons:

The room I paid for wasn't available so they gave me a different room. When asked about the room I paid for the said well your only 1 person so.

2026-04-12 • via Nuitee
O
O'leary • family_with_children • gb
9
Pros:

Close to town centre room clean and building quiet and bed comfort able

2026-04-12 • via Nuitee
E
Eelco • solo_traveller • de
7
2026-04-12 • via Nuitee
G
Gilly • solo_traveller • gb
10
2026-04-12 • via Nuitee
B
Bala • family_with_children • gb
1
2026-04-11 • via Nuitee
G
Graeme • couple • gb
1
Pros:

Good location

Cons:

Warning! Had evening meal, scampi & chips £18.00 7 pieces of scampi!!

2026-04-10 • via Nuitee
K
Kee'Jae • solo_traveller • gb
7
2026-04-10 • via Nuitee
R
Rowlands • family_with_children • gb
1
Hotel from hell for family and watch out for the hidden parking charge
Pros:

Nothing

Cons:

Parking was an additional £15 per night - rip off which wasn't advertised beforehand. No staff at reception, given a mobile number to call to get someone to come there while you wait. Finding the room was a maze, felt like going through 5 or 6 different buildings to get there. The room didn't look like the pictures at all, very dated. Pillows were like bricks didn't sleep at all! Won't ever stay there again.

2026-04-09 • via Nuitee
K
Karl • couple • gb
8
Pros:

Very good overall

Cons:

N/A

2026-04-09 • via Nuitee