Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (2091 reviews)
No 9 Jalan Pinang , Kuala Lumpur , my
+60 3-2718 6868

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 10 per hour.

Location

Guest Reviews

8.2
Based on 2091 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
S
Samioa • solo_traveller • sa
8
2026-08-08 • via Nuitee
M
Mohamed Saif • family_with_children • om
9
2026-08-08 • via Nuitee
V
Veronica • couple • nz
10
Awesome
Pros:

Location,pool , room most of all the staff

Cons:

Great location

2026-08-07 • via Nuitee
B
Barbara Lynne • couple • nz
10
Pros:

No breakfast purchased

2026-08-07 • via Nuitee
E
Erhan • family_with_children • nl
9
Great hotel at a great location
Pros:

Great Hotel and at a great location. Just 2-3 minutes away from the Petronas Towers. Very helpfull personal. Nice and clean rooms.

Cons:

-

2026-08-06 • via Nuitee
F
Faisal • family_with_children • om
8
أقامه جميلة
Pros:

فندق نظيف ومناسب للعوائل موقعه قريب من البرجين وعلى بعد دقيتين من جسر المشاة المعلق لشارع العرب ,, حجم الشقة مناسب جداً ونظيفة

Cons:

ما يعيب الفندق بعض موظفين الاستقبال غير بشوشين ,, الإفطار بصراحة سيئة الخيرات فيه بسيطة بالنسبة لنا

2026-08-06 • via Nuitee
K
Khalid • family_with_children • sa
8
Pros:

Location is perfect, next to KLCC and walking distance to KL Pavillion.

Cons:

Lack of washing machine

2026-08-05 • via Nuitee
H
Hilal Al Manji • solo_traveller • om
1
A very bad experience
Pros:

The Location

Cons:

I was very disappointed with my stay at this hotel due to the excessive noise. The room was not properly soundproofed or isolated, and traffic noise from passing cars could be heard throughout the day and night. It made it very difficult to relax and get a good night's sleep for me and my family.
I expected much better noise insulation for a hotel of this standard. I hope the management takes steps to improve the soundproofing, as it significantly affected the overall guest experience.

2026-08-05 • via Nuitee
B
Benjamin • solo_traveller • fr
1
2026-08-04 • via Nuitee
S
shamma • couple • qa
8
شقق فندقيه راقيه و اكرر السكن فيها
Pros:

قرب المسافة من الاماكن السياحيه و الفندق لازق فيه مطعم ايطالي اسمه تاتو وجربو التراميسو 🤍
انا خذت شقه غرفه و صالة وفيها مطبخ تحضيري و كانت كبيييييره

2026-08-02 • via Nuitee
A
Abdulhadi • family_with_children • sa
8
Pros:

الموقع
سعة الشقه
البلكونه

Cons:

الافطار
البلكونه ضيقه

2026-08-02 • via Nuitee
J
j day • solo_traveller • au
10
Pros:

Everything was good

2026-07-25 • via Nuitee
H
Hilal • family_with_children • om
9
2026-07-25 • via Nuitee
S
Shaikhan • family_with_children • om
5
سيئة
Cons:

اغلب الغرف فيها مشكله في عزل صوت الشارع، صوت السيارات مزعج للغاية ، طلبت بطانية اضافية واعتذروا بأن عدد البطانيات ثابت ولايمكن تلبية الطلب، خيارات الافطار محدودة جدا، الانترنت سيء للغاية وطلبت اصلاح المشكلة لكن دون جدوى
فقدت احذية في الغرفة وتواصلت معهم وقالوا بأنهم ما وجدوهن

2026-07-24 • via Nuitee
N
NADIA • extended_group • om
10
رائعة
Pros:

كل شي

Cons:

لاشي

2026-07-24 • via Nuitee
M
Maryam K • family_with_children • qa
3
Disappointing
Pros:

They were very nice to my toddler.

Cons:

My room had ANTS!!! And the water sprayer in the washroom was broken from the minute we checked in. I informed the reception they sent someone and in about an hour it broke again. The food is all Chinese food with no consideration to other ethnic people. The service was also very slow as I had to call multiple times. I gave them 3 out of 10 because they were nice to my toddler, else I would’ve given them -10.

2026-07-24 • via Nuitee
N
Nur Ashikeen • family_with_children • my
5
A bit run down
Pros:

Location. Breakfast not bad.

Cons:

Three bedroom apartment a bit run down. Aircond in the master bedroom not working. No view. A bit dark.

2026-07-24 • via Nuitee
A
Abrahams • family_with_children • za
10
Pros:

I loved absolutely everything! the staff, the accommodation and the location is AMAZING

2026-07-23 • via Nuitee
B
Ben • family_with_children • au
10
A terrific location and more space than you could ask for in a room
Pros:

Coffee and Egg station

Cons:

Occasionally sitting on the mezzanine

2026-07-22 • via Nuitee
M
Mohammed • family_with_children • sa
6
2026-07-21 • via Nuitee