Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (2192 reviews)
No 9 Jalan Pinang , Kuala Lumpur , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 2192 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
A
Ashikhoussen • couple • re
7
Pros:

Bien

Cons:

Un peu lent

2026-10-31 • via Nuitee
B
Basem • extended_group • sa
8
2026-10-30 • via Nuitee
C
Colin • couple • gb
9
2026-10-30 • via Nuitee
K
KWONG • couple • hk
8
Value for money when considering the breakfast together
Pros:

Provided nice breakfast and excellent shuttle bus service

Cons:

Location a bit far from central

2026-10-30 • via Nuitee
S
Sam • solo_traveller • au
10
Just very enjoyable. Top location.
Pros:

Very convenient location.

Cons:

No complaints.

2026-10-29 • via Nuitee
I
Ibrahim • solo_traveller • sa
5
2026-10-28 • via Nuitee
M
Muhammad Shahrul Nizam • family_with_children • my
9
Great
Pros:

Ammenaties and location. Walk ability to major location around CBD.

Cons:

Swimming pool needs updating.

2026-10-28 • via Nuitee
H
Hilmi • family_with_children • my
9
Pros:

okay

2026-10-27 • via Nuitee
Y
yuan • family_with_children • ch
1
Cons:

I requested an invoice. But they refuse to send me because I booked via booking!

2026-10-27 • via Nuitee
A
albogami • solo_traveller • sa
10
2026-10-27 • via Nuitee
J
Johanna • solo_traveller • at
9
2026-10-25 • via Nuitee
B
Basem • couple • sa
9
Pros:

رائع

Cons:

كل شي ممتار

2026-10-25 • via Nuitee
D
Daniel • couple • de
10
Tolles Hotel im Herzen von Kuala Lumpur
Pros:

Das Ascott Kuala Lumpur ist ein absolut tolles Hotel in Kuala Lumpur. Die Zimmer waren riesig, das Frühstück hervorragend und die Lage ist sehr zentral. Bis zu den Petronas Towers waren es nur wenige Gehminuten.

Cons:

Es gab nichts zu beanstanden!

2026-10-25 • via Nuitee
J
Jake • solo_traveller • gb
10
2026-10-24 • via Nuitee
J
Jonny • extended_group • id
10
2026-10-24 • via Nuitee
H
Harly • couple • nl
8
2026-10-24 • via Nuitee
M
Mdm Hafie • family_with_children • my
8
2026-10-24 • via Nuitee
N
Ngiap Lin • family_with_children • sg
9
Pros:

The receptionist (Sara for short) was very nice to listen to our issue and changed our room to another floor. Our 8th floor 3 bedroom apartment has some smell coming out from the bathroom hence requested for a change. They even change the other bedroom ( one bedroom executive apartment) so that the entire family can be on the same floor. To also show their sincerity on the inconvenience, they offered us complimentary breakfast. Overall, the service crew are very helpful and we all have a wonderful stay.

2026-10-24 • via Nuitee
F
Fiona • couple • sg
7
Satisfactory
Pros:

Location is the best! Walking distance to KLCC

Cons:

The furniture and tables are pretty dated.

2026-10-23 • via Nuitee
W
wadeeah • family_with_children • bh
10
2026-10-23 • via Nuitee