Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (1878 reviews)
No 9 Jalan Pinang , Kuala Lumpur , my

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 10 per hour.

Location

Guest Reviews

8.2
Based on 1878 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
A
Abd Majid • solo_traveller • my
8
My stay at this property has always been good.
Pros:

Location & the staff are knowledgeable & friendly.

2026-03-21 • via Nuitee
I
Intan • solo_traveller • id
10
2026-03-19 • via Nuitee
A
Ahmed • family_with_children • ae
5
Pros:

قريب من الخدمات

Cons:

المبنى بدون عازل صوت مما يسبب لك ازعاج جدا وقت النوم من السيارات والدراجات النارية وبرودة التكييف عاديه جدا كذلك رائحة التدخين في الممرات و الحمام فضيعه

2026-03-18 • via Nuitee
K
Kuldeep • couple • gb
10
Would stay again
Pros:

Great location for central KL. Staff are very friendly and helpful. Room was comfortable and had a lot of space. Very good price. Would definitely stay here again.

2026-03-18 • via Nuitee
M
Mihálik • family_with_children • cz
10
2026-03-18 • via Nuitee
M
Martin • couple • sk
10
2026-03-16 • via Nuitee
K
Keng • extended_group • sg
5
not consider for another stay
Pros:

proximity to KLCC

Cons:

room filled with smoke smell and despite two complaints made, the problem is not addressed completely.

2026-03-16 • via Nuitee
E
Escopper • family_with_children • my
8
2026-03-16 • via Nuitee
D
Dagfinn • couple • no
8
Bra, mye for pengene.
Pros:

Perfect plassering.
Veldig hyggelig og imøtekommende personale.
Veldig god kaffe og appelsin juice, god mat.

Cons:

Litt mangelfull rengjøring, men rommet var gigantisk, en hel leilighet med alt man trengte for å lage mat selv.
Litt støy fra gaten om natten, men mulig jeg er litt sensitiv.

2026-03-15 • via Nuitee
R
Rahima • solo_traveller • bd
9
2026-03-15 • via Nuitee
M
mohamed • family_with_children • fr
2
Pros:

Le centre ville tout a disposition

Cons:

L'hôtel tous les balcons dégueulasse la cafetière d'eau chaude dégueulasse la climatisation faible la chambre chaude impossible de dormir

2026-03-13 • via Nuitee
A
Adrian • extended_group • gb
10
2026-03-12 • via Nuitee
N
Nor Azah • couple • bn
8
A place that i always choose to resides during my stay in KL.
Pros:

Services, cleanliness and location

Cons:

Air conditioner not cold to my liking despite selecting the lowest temperature

2026-03-11 • via Nuitee
F
Fatimah • family_with_children • my
8
Pros:

The apartment itself

Cons:

Nothing

2026-03-09 • via Nuitee
Łukasz • family_with_children • pl
10
Zdecydowanie TAK
Pros:

Ładny widok, czysto. Swietny basen.

Cons:

Śniadania w sąsiednim budynku

2026-03-09 • via Nuitee
T
Todd • solo_traveller • nz
7
Nice stay in KL
Pros:

Great location, good sized rooms, swimming pool view is one of the best in KL

Cons:

Breakfast was next door and offered only a small selection, over the years this has always been a limiting factory at this hotel. My room the doors to the balcony did not close 100%, so the road noise was quite annoying overnight, being woken quite a few times from noisy motorbikes, it was only on the last day I noted the doors were unable to close tightly (bedroom balcony, room 1206)

2026-03-09 • via Nuitee
F
FRANCESCO • solo_traveller • it
7
Cons:

La piscina e l' area attorno, abbandonate
Il wifi

2026-03-08 • via Nuitee
S
Sharend • family_with_children • za
10
Pros:

Comfortable Room... Huge. Had a kitchenette.
Location... 2 min walk to KLCC.

Cons:

Nothing

2026-03-07 • via Nuitee
J
Julieta • couple • ph
8
2026-03-07 • via Nuitee
T
Tolga • couple • tr
9
Cons:

Breakfast was terible.

2026-03-07 • via Nuitee