Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (2167 reviews)
No 9 Jalan Pinang , Kuala Lumpur , my
+60 3-2718 6868

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 2167 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
M
Mirza • solo_traveller • au
10
Pros:

Clean, close to the center friendly staff room size big and clean comfortable beds.

Cons:

Nothing to dislike

2026-08-27 • via Nuitee
J
James • extended_group • es
8
Great stay!
Pros:

Location is perfect! Loads of shopping options and restaurant close by. The breakfast was fine with enough variety. The suits were very spacious and, in general, comfortable.

Cons:

The airconditioning is old and the conditioned air had a smokey smell throughout the suite. Probably time to sort out the HVAC system as this seems to be an issue with many clients

2026-08-26 • via Nuitee
A
Adeel • solo_traveller • gb
10
2026-08-25 • via Nuitee
G
Giacomo • solo_traveller • sg
9
2026-08-24 • via Nuitee
M
MOHAMED • family_with_children • my
10
Pros:

Location and staff

2026-08-23 • via Nuitee
M
Meshari • family_with_children • sa
1
اقامه غير مريحه وغير سعيده
Pros:

لم يتم تسليم الشقه الابعد وقت الدخول ب3ساعات وكذلك الفندق غير نظيف صراحه فندق مو مناسب ابدا مافيه الا شي واحد ايجابي هو الموقع فقط
المناديل غير موجوده والشقه ريحه دخان مو طبيعي تقول سنه يدخان فيها اللي مخذها واتوقع انهم عندهم اجنحه انظف من كذا مع العلم ان حجزي غالي ولم يكن رخيص مقارنه بفنادق الخمس نجوم كان ممكن اخذ افضل من هذا السئ

Cons:

كل شي الا الموقع كويس

2026-08-23 • via Nuitee
G
Gulyalek • solo_traveller • bd
10
2026-08-22 • via Nuitee
A
Ahmed • family_with_children • ae
9
They have to take care of the cleanliness more than that
Pros:

Location

Cons:

Cleanliness

2026-08-22 • via Nuitee
M
Mansour • solo_traveller • sa
8
Pros:

The Location

Cons:

Need more cleaning.

2026-08-22 • via Nuitee
A
Ahmed • extended_group • sa
6
Pros:

Location

Cons:

Cleaning

2026-08-20 • via Nuitee
F
Fred189sg • solo_traveller • sg
9
Great Location, Impeccable service and lovely large rooms
Pros:

Loved the location as well as quality of it's room and also great service. Definitely value for money.

Cons:

Buffet variety should be better

2026-08-19 • via Nuitee
N
noor • family_with_children • gb
9
2026-08-19 • via Nuitee
A
Abdulwahed • couple • sa
8
2026-08-19 • via Nuitee
T
Tengku Noor Azira • family_with_children • my
8
Pros:

We love the mattress in our room. And I also like the kitchen and dining area. The 1 bedroom apartment was very spacious.

2026-08-18 • via Nuitee
E
Ee Lyn • couple • my
8
Pros:

Location

Cons:

The smell at the corridor and the room

2026-08-18 • via Nuitee
T
Toshiyuki • couple • jp
7
2026-08-18 • via Nuitee
Z
Zurina • solo_traveller • my
9
As always Ascott is my favourite when I have conference in KL Convention Centre
Pros:

Room super clean and nice!

Cons:

nothing

2026-08-17 • via Nuitee
I
iyad • family_with_children • qa
8
فندق ممتاز للعائلات.
Pros:

الموقع رائع، الخدمات المقدمة جيدة ، النظافة جيدة.
بشكل عام كانت الاقامة مريحة بالنسبة لعائلة والفريق كان جدا متعاون .

2026-08-17 • via Nuitee
T
TK Lee • solo_traveller • my
10
Pros:

Pet friendly property in a convenient location.

Cons:

Sometimes the noise from the vehicles on the street is loud (souped up cars revving down the road.)

2026-08-17 • via Nuitee
D
Dr. Fahad • couple • sa
7
Pros:

موقع متميز

Cons:

بعض موظفي الاستقبال باستثناء فرح

2026-08-16 • via Nuitee