Ramada Plaza by Wyndham JHV Varanasi

Comfortable stay , clean room good service . Very tasty food

Horrific service. Decent hotel for the area but service was terrible.

Front Office staff lacks proper training.

We had a comfortable stay with our family. Very good food too.

The bathrooms were really tiny, and the furniture in the bathroom needs an upgrade

This property was under renovation at lacked atmosphere. Rooms despite the upgrade were unfinished. Staff limited and the worse service we experienced throughout our time in India .
It was overpriced for the experience however when highlighting issues the management were not interested. Intermittent hot water in the shower either scolding or cold.
Despite being fairly empty unable to serve 4 meals at the same time. One person finished before the 4th person received their food , this happened twice.
Generally disappointing. Not value for money compared with other stays.

I was amazed to see that there was no valet service. Then the bell bous don't want to pick luggage. Once when we ordered something from the bar it took 3 reminders and 55min for it to reach us. The reason qouted was that there was internal breifing going on and they thought it was more important that guest service. No hot water beyond working hours. No coffee machine even in there top tariff suite. The breakfast was subpar. And the staff was really rude. Overall did not feel like a 5 star or a suite experience. Have stayed in Taj many times and regretted not staying there again.

I was put up in the newly refurbished room, had iron board but no iron. When they provided iron it sparked and trip the circuit breaker if my room. It took them half an hour at 1130pm to sort out. Again it tripped at 4am. I stayed I. The room for 4 hours with two beaker trip. Seems they have pushed the new room without proper check. Disappointing experience.

Excellent price for the package - if you’re doing a couple of days in Varanasi for sight-seeing, then the included breakfast, high tea and 2 pieces of laundry are very helpful.

Frustratingly, the hotel has a “no outside food” policy, but the dining options are pretty reasonable, so it’s not too bad.

You’re quite far from any of the tourist spots, so you’ll need to get autos/ taxis from the hotel every time.

The overall standard of the hotel is high - much higher than I was expecting for the price.

Recommended.

First time trying Ramada and me and my kids enjoyed the stay. Will stay again if we come to kasi.

WiFi was poor inside the rooms and hence my daughter had to go to the lobby to work on demand.
Better WiFi connections will benefit those who needs to work as part of these personal trips. Loved the shower head even-though the tub was too old.

Too bad for stay as services are very bad,even after reminder not taken care.

Overall excellent stay

The rooms were noisy - we were able to hear the washroom sounds (flush) from the room next door every single time they used it.

It is also a very old property it seems and so the washrooms felt like old and repaired.

Lastly they have some construction still going on so that adds a bit of not so good flavour to the property.

My biggest regret staying at this hotel was not listening to other guests poor reviews of this hotel and not choosing another hotel for our 5 night stay in Varanasi. The only positives for our stay was the dining was above average regarding the breakfast buffet. The front desk staff has no interest in customer satisfaction. We had a 3 week stay in India and all other five hotels we stayed at were excellent. We had to contact the front desk multiple times to receive hot water in the room. We also had to get our room key reactivated several times to get into our room. The front desk staff was never apologetic for these inconveniences and in fact, acted as if I was a nuisance to them for contacting them. The last and most egregious act by the front desk staff was actually after we had already checked out. We were waiting for our transport to go to our next destination and the front desk staff person asked my wife to come to the desk and informed her that we would be charged an extra fee for extra dirty towels that they would not be able to launder. We had a coffee spill in the room during out stay and we cleaned the spill ourselves with 2 small hand towels. The front desk manager told us that it was our fault for cleaning the spill ourselves and should have contacted the housekeeping staff. We were charged an extra 700 rupees for the cost of these towels. Clearly , the hotel's priorities are to capture every cost they can from the customer rather than customer satisfaction.

I was extremely unhappy with my stay. The room was clean and new enough, albeit with no frills (on par with a two star property in America). The cleaning staff and door staff were fantastic, and the food at the restaurant was very good. I had no hot water for the entirety of my stay. The front desk staff were rude, entirely unapologetic, and unhelpful. I was having trouble with Ubers canceling and asked the front desk to assist in booking a taxi for me. The guy was rude and refused to call a taxi service for me, saying that he could give me their phone number. Which obviously wasn’t helpful, as I was having difficulty managing the language barrier with other drivers. The service staff at breakfast were also rude and insolent and showed no competence in helping me navigate the menu around my food allergy. One of the chefs was very helpful at breakfast, and the rest of the staff were actively rude. This property has obviously ignored ongoing issues with hot water, so I was shocked that I had no hot water for my entire stay. There was no explanation and no apology. This hotel cost significantly more than others in Varanasi, and was not worth half of what I paid. It did not come close to five stars in any way. I spoke with a manager on my way out, and he was also unapologetic and made some empty excuses for their rude and poorly trained staff. This hotel provided little in the way of comfort and nothing in the way of service. I couldn’t even shower. Brutal. Avoid at all costs.

Stayed there for 4 days and the AC didn’t work for 2 days and 1 day there was no hot water available in the bathroom.
Nobody took the ownership and everyone was just clueless.
Forget 5 star, even the basic hotel will have such basic facilities which Ramada JHV failed to provide. We can understand that sometimes systems fail, but how you own it up and communicate clearly with the customer that matters.
Was absolutely not worth the money I paid.

Please never ever stay in this hotel . My most worst experience after paying so
Much money . Very old bathrooms, no hot water , internet sucks , front desk people are in no mood to help. Please please don’t stay in this hotel ever.

The hotel is really good with great amenities. The travel desk were really helpful in meeting all our travel within Varanasi.
The grumble I have is with check in where we had to repeatedly ask for the 3rd bed and towels and more than one door key all of which had been prebooked and paid for
The restaurants are very good but the waiting staff seem reluctant to serve us and ordering seemed to take for ever , additional drinks orders or food required us to track down the waiting staff to place the order

Overall property and stay was good. Breakfast buffet was good and staff very helpful. WiFi was terrible and had to use cellular for data and calls. Getting hot water was intermittent which is not what you would expect for what this hotel was rated.

We stayed 7 nights and we were very comfortable. Room service was excellent and food was very good. The cleaning service people were very nice and efficient. Very friendly front desk people. Check in and check out were fast. The only thing we recommend if there is a plug next to the bed to recharge our computer.