Holiday Inn El Paso Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (290 reviews)
6351 Gateway West , El Paso , us
+1 915-772-4088

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean facilities
Great location
Good breakfast options
Cons:
Dirty carpets
Slow check-in process
Rooms had maintenance issues
Price did not match quality

Categories

Cleanliness
8.05
Some reviews mentioned dirty carpets and ants, suggesting a need for better cleaning.
Service
9.35
Staff received positive comments for being friendly and helpful, offsetting some negative experiences.
Location
9.05
Positive remarks about being well-located, though some noted access challenges.
Room Quality
8.55
Rooms were generally clean, but issues with bed leveling were reported.
Amenities
9.05
Some amenities were praised, but the breakfast options were noted as limited.
Value for Money
8.55
Several comments suggested the hotel did not meet expectations for the price.
Food and Beverage
8.75
Breakfast was positively received, though it was not included in the price.
Overall Experience
9.05
Mixed feelings with some positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:21

Property Description

Convenient Location
Located just 2 miles from El Paso International Airport, Holiday Inn El Paso Airport offers easy access for travelers.

Modern Amenities
Guest rooms are equipped with free WiFi, cable TV, microwave, and refrigerator, ensuring a comfortable stay for guests.

Relaxation and Fitness
Guests can unwind in the swimming pool and whirlpool or stay active in the fitness centre with cardio and strength training equipment.

Book your stay at Holiday Inn El Paso Airport now to enjoy these amenities and more during your visit to El Paso.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Cribs are available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

8.8
Based on 290 reviews
Cleanliness: 8.05
Service: 9.35
Location: 9.05
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.75
Overall Experience: 9.05
M
mark • solo_traveller • us
1
DONT STAY AT THIS HOTEL
Pros:

A manager quit just as i was checking in and then everything went downhill from there.
No Breakfast was ever served. Staff had an attitude of it's not my job.
Terrible experience

Cons:

see above

2026-08-12 • via Nuitee
E
Enriquez • solo_traveller • us
9
Pros:

La recepción muy amable

2026-08-02 • via Nuitee
P
Partlow • solo_traveller • us
9
2026-07-21 • via Nuitee
D
Doris • solo_traveller • us
8
2026-07-14 • via Nuitee
L
Lori • solo_traveller • us
1
NEVER AGAIN
Pros:

The bartender was amazing and very kind. And the lady that made my breakfast Sunday morning.

Cons:

The fact that when we got our room keys, went to the room opened the door and there were no sheets on the bed the room was a mess. We asked for adjoining rooms when we made our reservations and so the desk clerk put me on one floor (4th) and my brother on another. That upset me, so she finally got my brother next door to me and we find out the door doesn't even work!!!
All around failure!!!
Won't stay there ever again.

2026-06-23 • via Nuitee
G
Graciela • couple • us
7
2026-06-08 • via Nuitee
Y
Yolitte • solo_traveller • us
10
Great stay
Pros:

Clean

2026-06-05 • via Nuitee
C
Cassiano • solo_traveller • us
1
Cons:

The front desk person was not able to find the booking number and now charging me twice.

2026-05-31 • via Nuitee
C
Claudia • family_with_children • us
10
2026-05-27 • via Nuitee
M
Misun • couple • mx
6
2026-05-04 • via Nuitee
N
Nancy • solo_traveller • us
10
Had a wonderful time with rate this place high, and can’t wait to come back and stay again
Pros:

Friendly and helpful staff. Made me feel welcome. Loved their van service.

2026-05-04 • via Nuitee
C
Claudia Karely • family_with_children • us
10
2026-05-04 • via Nuitee
E
Erika • solo_traveller • mx
10
Pros:

Cama y ubicación

Cons:

No tiene mucha comida desayuno

2026-05-04 • via Nuitee
J
Jennifer • extended_group • us
10
Beautiful
Pros:

Impeccable Service World Class Hospitality

2026-04-29 • via Nuitee
K
Kathleen • family_with_children • us
4
Very disappointed that management has not reached out to me concerning i
Pros:

Their service was down for breakfast.

I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound.

Cons:

First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

2026-04-27 • via Nuitee
J
Javier • solo_traveller • mx
8
Hotel sucio
Pros:

La ubicación y las instalaciones

Cons:

Nos entregaron la habitación sin hacer el aseo, él baño sucio y me imagino que las sábanas no estaban limpias les avisamos en la administración y solo fueron por la basura de los botes

2026-04-20 • via Nuitee
L
Luis • couple • us
1
2026-04-20 • via Nuitee
M
Marco • extended_group • mx
9
2026-04-14 • via Nuitee
S
Salgado • solo_traveller • us
10
Enjoyable overall
Pros:

Front desk

Cons:

Room was too close to e elevator , i could hear the washing machine ever time it was in use, staff was fixing the walls making noise

2026-04-02 • via Nuitee
C
Cassiano • family_with_children • us
10
2026-03-18 • via Nuitee