Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cleanliness
Cons:
Pool temperature
Air conditioning adjustments

Categories

Cleanliness
9.28
Generally clean rooms as indicated in multiple reviews.
Service
9.75
Consistently highlighted as friendly and helpful across several reviews.
Location
9.29
Central location, easy to access various places mentioned positively.
Room Quality
9.04
Rooms are described as good sized and clean, but some have noted issues with comfort.
Amenities
8.97
Amenities such as the pool and breakfast variety were praised.
Value for Money
8.73
Good value for the price, with some comments about room comfort.
Food and Beverage
9.28
Breakfast variety and quality received high praise.
Overall Experience
9.25
Overall positive experiences shared, recommending the hotel strongly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Luxury Accommodation
Experience the epitome of luxury at Sofitel Warsaw Victoria, with elegant guest rooms featuring Sofitel MyBed and exclusive Balmain toiletries for a comfortable stay.

Culinary Delights
Indulge in exquisite French and Polish cuisine at La Brasserie Moderne or enjoy a variety of cocktails at Victoria Lounge, offering a trendy and vibrant dining experience.

Relaxation and Wellness
Unwind in the heated swimming pool with a mirrored ceiling, rejuvenate in the sauna, or stay active at the 24/7 fitness centre. Enjoy massage treatments and take advantage of the hotel's convenient amenities for a truly relaxing stay.

Book now to immerse yourself in luxury and sophistication at Sofitel Warsaw Victoria, where every detail is designed to exceed your expectations.

Important information:

When traveling with pets, please note that an extra charge of 200PLN per pet, per night applies.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 200 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 5100 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.04
Amenities: 8.97
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.25
D
Daniel • couple • il
10
2026-03-07 • via Nuitee
D
Daniel • solo_traveller • il
10
2026-03-07 • via Nuitee
S
Shumakova • solo_traveller • pl
10
Pros:

Все хорошо

2026-03-07 • via Nuitee
K
katekO4175OF • Couples
2
Poor & dismissive customer service with wild lack of professionalism in handling customer matters.
Pros:

The way my situation was handled at Sofitel Warsaw Victoria hotel is not just unprofessional, it is dismissive & belittling. It’s everything that stands against hospitality industry as such.

I booked the hotel for a weekend to celebrate a personal occasion with my husband & our dog. On the way to the hotel (literally on the way - with suitcases and all!) our dog was attacked and we had to go to the urgent veterinary care. Under all the stress of the situation we found ourselves in, I still contacted the hotel and asked if it was possible to change the dates of our stay (not even cancel, just change) due to this horrific and unpredictable event. The hotel agreed in written (!!!)to change the dates if we contacted the 3rd party app, which handled the reservation, within one hour. We did as they said — there were absolutely no questions from the 3rd party. In fact, they handled our matter with care and respect and all the appropriate words. However, the next week they updated me that it was the hotel that did NOT reply to their official request to change the dates (it had to be done on their side) and when I asked the hotel representatives, why so, they lied to me saying that the 3rd party app did NOT contact them. But after I provided an official proof that they DID (the 3rd party confirmed it in written), the hotel representatives… stopped replying to me. Yes, it’s not a joke — a five-star hotel stopped replying to their guests that merely tried to get some visibility on the situation to make plans accordingly. They do not even provide a response to public reviews. When I called, my calls were constantly redirected and all people that could “help” were suddenly “very busy” and “could not call me back”.

The thing is — if my request to change the dates was immediately declined with respect and at least a hint of sorrow for our situation, I would understand. I would also understand if they said there was a “misunderstanding” of some sort. There are professional ways to navigate it. I’ll tell you more: we thought of booking this hotel for another, better time, ourselves, if our request would have been declined with respect and empathy. We were not pushy at the time of the initial request, we were deeply worried & upset and any clear-cut answer would have been sufficient (we were concerned about our dog above everything at that moment!). But the way they did not even write “sorry”, fed us false promises at a moment of distress, lied and avoided clear communication, which made us go through all the apparently unnecessary hustle, is way below a 5-star rating and even borderline cruel. We spent the whole week waiting for their feedback. It’s the first time ever I face such an attitude from any business.

Service starts before guests arrive to your premises. And this establishment failed miserably.

Sofitel Warsaw Victoria is a big NO and a 1-star from me. I do not recommend it to anyone, with and without pets, as empathy, respect and professional communication here are just obviously non-existent.

2026-03-06 • via Tripadvisor
A
Anat • family_with_children • il
8
2026-03-06 • via Nuitee
D
Daniel • couple • pl
10
Wszystko super
Pros:

Wszystko super

2026-03-06 • via Nuitee
M
Marta • family_with_children • de
10
2026-03-05 • via Nuitee
D
DANUTA • family_with_children • pl
8
2026-03-05 • via Nuitee
I
IRENEUSZ • couple • pl
8
2026-03-04 • via Nuitee
M
Maciej • couple • pl
9
2026-03-04 • via Nuitee
J
John • solo_traveller • gb
4
2026-03-03 • via Nuitee
K
Katrina • family_with_children • lt
8
2026-03-02 • via Nuitee
W
Włodzimierz • solo_traveller • pl
10
2026-03-02 • via Nuitee
J
Justyna • couple • no
8
Zawsze wracam.
Pros:

Lubię ten hotel. Fajna, nienachalna obsługa, zawsze pomocna. Od recepcji po centrum Spa. No i łóżka, które nie mają konkurencji... najwygodniejsze.

Cons:

Pokoje już nadszarpnięte zębem czasu. Nie podoba mi się brak miniatur kosmetyków. Niestety, już 3 raz nocuję powyżej 2 dób, a mimo to zawsze brakowało balsamu do ciała w dozowniku. Totalnie zawsze.

2026-03-02 • via Nuitee
D
Dorota • solo_traveller • pl
10
2026-03-02 • via Nuitee
Пинчук • extended_group • ua
10
2026-03-02 • via Nuitee
L
Latchi • family_with_children • us
10
Pros:

Excellent location, food, and service! Very comfortable beds!

Cons:

Not applicable!

2026-03-01 • via Nuitee
A
Andy • couple • gb
9
2026-03-01 • via Nuitee
M
Mosiichuk • couple • ua
10
2026-03-01 • via Nuitee
A
Amir • family_with_children • il
10
2026-03-01 • via Nuitee