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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Spa/wellness center
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Shared lounge/TV area
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Special diet menus - on request
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Kid meals
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Lockers
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Heated pool
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Outdoor furniture
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Wine/champagne
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Fruits
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Shallow end
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Live music/performance
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location and Modern Apartments
Oaks Melbourne on Market Hotel offers one and two-bedroom apartments with free WiFi and streaming capabilities. Situated in the heart of Melbourne, guests can easily access the city's attractions on foot.
On-Site Amenities
Guests can relax at the on-site pool, stay active at the fitness centre, and dine at the Oak & Vine Bar & Restaurant which showcases the best of Victoria's produce.
Meeting Facilities and Services
The hotel provides meeting and conference facilities, along with dry cleaning and laundry services. Additionally, guests can enjoy views of the Yarra River from select apartments.
Experience the best of Melbourne at Oaks Melbourne on Market Hotel. Book now for a memorable stay!
Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.
Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.
When booking more than 4 rooms, different policies and additional supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The room was spacious and clean. Really good value for money. Breakfast was also great. Great location also
N/a
Great location, staff very friendly and helpful.
Apart from that, everything else was good, and the location was perfect.
The ramp for the pram/baby stroller wasn’t working, and the staff told us that if we wanted to change the linen sheets, we would need to pay an additional fee.
Breakfast was a good selection
Heated pool and sauna were great
Reasonable room service menu
Location & restaurant downstairs
Couch was facing opposite direction to the tv (beside tv) so needed to sit on bed or kitchen table. Cold shower first morning washing my hair, but ok next two days - turned hot only on for a few mins before getting in. There was a large group staying there for a conference- noisy guest talking in corridors going to their rooms at 1-1.30am.
It was in a convenient location
Our booking included breakfast - we were not on the list for breakfast 4 days in a row. We brought it to the attention of hotel staff after being questioned and yet they still did not put us on the list for breakfast for the remaining 3 mornings so each morning we went through the whole rigmarole again. We arrived after 10 hours of travelling to get into the shower which had no soap, body wash or shampoo. The booking also said that bathrobes were included but they were not.
Location is great, 2bdm apartment is a good size, main bed comfortable.
Front desk staff were friendly but the girl that checked us in didn't offer ways of paying bill & when I got the receipt I saw they charged me $9 surcharge for credit card. I questioned why I wasn't informed & if there was eftpos, they said yes & offered to refund the surcharge. The front desk staff need more training. Rooms are a little tired, 2 seater lounge for 4 people not suitable & shower control was confusing.
My experience with this hotel is bad. In view of hygiene, services, facilities, etc., this hotel is overall far below standard of 4-star as it claims to be.
In room phone never worked. Staff acknowledged that was the reason they couldn't call us, instead of arranging fixes nor finding alternate ways to inform us (making me going down lobby multiple times to chase shower gel requested, we ended up waited for almost 2 hours still 00:30!)
Unknown stain liquid, dirty sock found and stayed in elevator for hours.
- Blood stains on bedding. Unknown liquid
- dirty sock found and stayed in elevator for hours.
- Shower water too weak.
- Air conditioning heating too noisy (the whole ceiling shaking each time it restarts).
- Washroom sink water stuck (having to take timeout breaks every time brushing teeth). And the sink hole without any cover, super dirty and disgusting
- Windows without sound proof, heavy music after 2am on Fri and Sat were clearly heard.
- Only 1 key was given for the whole apartment. When we requested 1 more as we are family of 4 staying, answer was that hotel only has 2 keys and needs to keep the backup key for emergency. Why can't they make 1 more to avoid such sub standard inconvenience for guests?
- Supply of shower towels were simply left of the door step floor for guests!!! Attached photo.
- I asked a staff in the lobby for more water for the room apart from the 4 bottles on the first day, the impolite staff responded no more water will be given and asked us to drink tap water as it is drinkable. I was so shocked of her response, asking the guest to drink tap water and emphases that is drinkable. I was so disappointed of her attitude, When we expressed unsatisfaction and likely putting those on reviews, she went "please do" and “sure” several time, as if it's none of her business
Nice and central to everything
When I tried checking in they gave me someone else’s room and then tried telling me my check out time was a day earlier then what I had paid for.
Great stay
Check in foyer congestive
Views of southbank
Bathrooms & kitchens very tired
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