Porto Playa Condo Hotel and Beach Club

Hotels
9.4 (549 reviews)
1 Avenida Norte Esquina 16 Norte Bis , Playa del Carmen , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable apartments
Cons:
Unclean facilities
Poor maintenance
Noisy due to construction

Categories

Cleanliness
8.2
Filthy pool and issues with room cleanliness mentioned.
Service
10
Many reviews highlight friendly and helpful staff.
Location
10
Consistently praised for its great location close to attractions.
Room Quality
9.2
Some rooms described as outdated or poorly maintained.
Amenities
8.7
Amenities were mentioned but also noted as undergoing repairs.
Value for Money
9.7
Some dissatisfaction regarding charges for damages and repairs.
Food and Beverage
9.7
Breakfast options received positive feedback.
Overall Experience
9.7
Mixed experiences overall, significant issues but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:20

Property Description

Luxurious Apartment-Style Resort
Nestled in a serene tropical atmosphere with waterfalls and lush gardens, Porto Playa Condo Hotel offers a tranquil escape just minutes from beautiful beaches and exciting attractions.

Exceptional Amenities
Feel at home with fully equipped kitchens, separate living and dining areas, and complimentary Wi-Fi access. Enjoy the convenience of a state-of-the-art fitness centre and indulge in gourmet delights at the on-site restaurant.

Prime Location
Explore Quinta Avenida's charming restaurants, shops, and nightclubs within walking distance. Unwind on stunning beaches nearby, perfect for snorkelling, fishing, and boating adventures.

Ready to experience the perfect blend of luxury and comfort at Porto Playa Condo Hotel? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

One bedroom condos don't allow extra person.

Please note that the rate does not include 16% and 5% taxes.

Please note that construction work is taking place nearby from 12/07/2025 to 31/10/2025 and some common areas may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 549 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.7
Overall Experience: 9.7
Y
Yves • family_with_children • fr
9
Bon séjour
Pros:

Confort, proche Quinta Avenida, petit déjeuner juste en face, station taxi à proximité. Piscine agréable.

Cons:

Le bruit car très proche Quinta Avenida. Prévoir boules Quies sutout le week-end.

2026-02-28 • via Nuitee
M
MariaCristina • couple • de
10
Perfect
Pros:

Everything. We loved the style, the staff, the fitnessstudio. 2 steps to the city center and yet very quiet in the night.
The only question ist how could this location not have a 10 on ratings.
I would suggest it to anyone going to playa del Carmen.
The restaurants in front were perfect.
Don’t book an all inclusive! Enjoy the city and this beautiful apartment.

Cons:

Nothing.

2026-02-24 • via Nuitee
I
Irnawati • extended_group • ca
9
Pros:

Its clean and homey

Cons:

Nothing

2026-02-12 • via Nuitee
J
Jolita • family_with_children • us
3
Dissapointing
Pros:

The only good thing is location

Cons:

You can’t get staff anytime you need them. The lobby is in a different street than condo. Internet service is horrible, no hot water, pool is super small and in order to get a lounger you have to wake up really early. No elevator so be ready to carry luggages up the stairs to the top floor. Everything is outdated in the unit and there is no way that sq.ft is right what they are telling you it is. It was really overpriced for what you get

2026-01-31 • via Nuitee
I
Ian • couple • gb
5
Not great, was probably a nice place to stay a few years ago, it is starting to show signs of wear
Pros:

Good location, very spacious rooms

Cons:

The property is clearly very dated and is in desperate need of refurbishment.
We found cigarette butts in the sun lounger area, the hot tub didn't work, the cleaner only came to the property once to hand us new towels, the bed sheets didn't get changed the whole time we were there.
The hot tub in the swimming pool area did work but there was a film of scum on top of the water in the hot tub so we had to shower before going into the pool.

2026-01-28 • via Nuitee
E
Erika • family_with_children • br
10
Pros:

Localização perfeita, quarto amplo e confortável, tudo limpo e organizado.

2026-01-26 • via Nuitee
S
Sebastian • couple • de
8
2026-01-26 • via Nuitee
R
Ricardo • family_with_children • br
10
Surpreendente
Pros:

Localização, limpeza, conforto

Cons:

Gostei de tudo

2026-01-21 • via Nuitee
J
Jesus • family_with_children • us
8
Excellent location and the grounds of the condo are gorgeous!
Pros:

Great location!

Cons:

The room was warm. The main living area always felt humid, the rooms were decently cold at night but not during the day.

2026-01-19 • via Nuitee
M
Mirjam • extended_group • nl
8
Prima
Pros:

De condo was prachtig, sfeervol en ruim.

Cons:

Een van de zwembaden werd gerenoveerd, het geluid was elke middag oorverdovend. Gelukkig mochten we gebruik maken van het zwembad bij de Beachclub.

2026-01-19 • via Nuitee
L
Lurye • family_with_children • us
9
2026-01-19 • via Nuitee
Z
Zuly • family_with_children • us
10
Wonderful
Pros:

Great spot! The breakfast joint infront was amazing!

Cons:

n/a

2026-01-19 • via Nuitee
C
Catherine • extended_group • mx
9
Beautiful and comfortable
Pros:

Very beautiful place, clean, and beds are super comfortable. The condo is close to the 5th avenue. The staff were very friendly and helpful.

Cons:

I would recommend to have more tools to cook, there’s a stove available but no pots or pans, at least not in our kitchen. The coffee provided is really bad.

2026-01-18 • via Nuitee
A
Alice • family_with_children • br
6
Pros:

Piscina e banheiro

Cons:

Jacuzzi quebrada, cortinas emperradas.

2026-01-12 • via Nuitee
R
Rodrigo • extended_group • br
8
2026-01-11 • via Nuitee
D
DIANA MARCELA • extended_group • us
7
2026-01-11 • via Nuitee
B
bethany • family_with_children • ca
10
2026-01-11 • via Nuitee
F
Federico • family_with_children • ar
8
Pros:

La ubicación

Cons:

Es lindo, pero le hace falta remodelación EN GENERAL ..

2026-01-02 • via Nuitee
M
Melina • family_with_children • ca
9
Très bon séjour je recommande
Pros:

La localisation et les équipements

Cons:

Pas de plage accessible

2026-01-02 • via Nuitee
D
Dina • family_with_children • us
10
Pros:

Everything, amazing beautiful place

Cons:

Nothing

2025-12-30 • via Nuitee