Ascott Gurney Penang

Hotels
•
Ascott The Residence
8.9 (3219 reviews)
18, Persiaran Gurney , George Town , MY
+60 4-370 7000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unfriendly security staff
Inconsistent service

Categories

Cleanliness
8.71
Many reviews mention cleanliness positively. However, issues with staff interactions may affect perception.
Service
9.08
While some reviews indicate that certain staff may be unfriendly, many guests had positive interactions with staff.
Location
9.22
Multiple reviews praised the location close to the beach and key amenities.
Room Quality
8.87
Guests commented positively on spacious and comfortable rooms, though some mentioned issues with pillows.
Amenities
9
Facilities like the kids' pool were highlighted, although some desired more options for entertainment.
Value for Money
8.66
Generally, guests felt that the price paid aligned well with their experience.
Food and Beverage
8.61
The quality of food was praised, but there were some concerns regarding variety.
Overall Experience
9.08
Guests expressed overall satisfaction with their stays, indicating a solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:52

Property Description

Luxurious Accommodations
Experience a stay of unparalleled comfort with our air-conditioned rooms offering stunning sea views and modern amenities.

Convenient Location
Connected to Gurney Walk and Menara Gurney Offices, our hotel provides easy access to shopping, dining, and entertainment options.

Relaxation and Wellness
Unwind by the infinity pool, pamper yourself at Samsara Spa, or enjoy a soothing sauna session during your stay.

Experience luxury and convenience at Ascott Gurney Penang. Book now for an unforgettable Penang getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

"Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions."

"A mandatory power maintenance exercise is scheduled on Tuesday, 21 July 2026, from 4:00 PM to 6:30 PM.
During this 2.5-hour period, the main electricity supply will be temporarily unavailable. Essential services, including guest lifts and emergency exit lighting, will remain fully operational."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.9
Based on 3219 reviews
Cleanliness: 8.71
Service: 9.08
Location: 9.22
Room Quality: 8.87
Amenities: 9
Value for Money: 8.66
Food and Beverage: 8.61
Overall Experience: 9.08
S
Ser Shing • family_with_children • my
9
2026-10-30 • via Nuitee
D
Datin Amy • couple • my
5
Average. Value for money
Pros:

Reasonable pricing

Cons:

Reception not attentive. Locked me out on my 3rd day despite fully paid for 5 days

2026-10-29 • via Nuitee
S
syukri Bin • family_with_children • my
8
2026-10-27 • via Nuitee
K
Khazlyn • extended_group • my
10
2026-10-27 • via Nuitee
K
Kym Amanda • family_with_children • au
10
Terrific!
Pros:

Friendly staff. Super easy check in process.
Spotlessly clean room with comfortable bed.
Great pool, and bar.
Close to shopping just 2 minutes by Grab, or a walking distance.

Cons:

Nothing not to like

2026-10-26 • via Nuitee
A
Aanchal • family_with_children • au
9
Pros:

Location and the property itself

2026-10-26 • via Nuitee
R
RAYMOND THER • extended_group • my
10
2026-10-26 • via Nuitee
B
Bomsch • family_with_children • de
10
Pros:

- Ausblick
- Waschmaschine
- Frühstück

Cons:

- Keine kostenlose Wasserflasche aufm Zimmer

2026-10-25 • via Nuitee
D
Daryl • couple • sg
9
2026-10-25 • via Nuitee
Y
yash • family_with_children • my
10
2026-10-25 • via Nuitee
M
Martina • extended_group • de
10
Super schönes Hotel in George Town
Pros:

Das Zimmer sowie das Bad sind sehr geräumig und komfortabel eingerichtet.

Der Pool ist klasse; man hat einen wunderbaren Ausblick.

Das Frühstücksbuffet ist sehr reichhaltigp und bietet eine sehr große Auswahl.

2026-10-25 • via Nuitee
F
Frank • couple • de
7
Bett zu hart - Man könnte besser auf dem Boden schlafen.
Cons:

Schlechte Betten (hart wie Stein) lassen eine bessere Bewertung in der Kategorie Komfort nicht zu.

2026-10-25 • via Nuitee
M
Muhammad • extended_group • pk
10
2026-10-24 • via Nuitee
K
Kunal • couple • au
10
2026-10-23 • via Nuitee
R
Roger • couple • gb
10
A superb luxury hotel. Highly recommended
Pros:

Size of room, staff, view, pool, everything !

Cons:

Nothing !

2026-10-23 • via Nuitee
M
MingHsuan • solo_traveller • tw
10
很值得！很漂亮！工作人員都很親切🩵
Pros:

漂亮又乾淨，去哪裡也方便，點外賣也方便，會再次入住！

2026-10-21 • via Nuitee
K
Kor • couple • my
7
2026-10-19 • via Nuitee
C
Chan • couple • my
9
2026-10-18 • via Nuitee
H
hiroyuki • extended_group • jp
10
また宿泊したい
Pros:

清潔

2026-10-17 • via Nuitee
C
Carina • family_with_children • at
8
Nice for families
Pros:

Very child friendly , nice gym, rooms are big

Cons:

Pool area seemed to need some maintenance and the birds in and by the pool were unpleasant.
For a hotel like this I would think they‘d serve real jam at breakfast and not artificial jelly.

2026-10-17 • via Nuitee