Ascott Gurney Penang

Hotels
•
Ascott The Residence
8.9 (3012 reviews)
18, Persiaran Gurney , George Town , my

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unfriendly security staff
Inconsistent service

Categories

Cleanliness
8.71
Many reviews mention cleanliness positively. However, issues with staff interactions may affect perception.
Service
9.08
While some reviews indicate that certain staff may be unfriendly, many guests had positive interactions with staff.
Location
9.22
Multiple reviews praised the location close to the beach and key amenities.
Room Quality
8.87
Guests commented positively on spacious and comfortable rooms, though some mentioned issues with pillows.
Amenities
9
Facilities like the kids' pool were highlighted, although some desired more options for entertainment.
Value for Money
8.66
Generally, guests felt that the price paid aligned well with their experience.
Food and Beverage
8.61
The quality of food was praised, but there were some concerns regarding variety.
Overall Experience
9.08
Guests expressed overall satisfaction with their stays, indicating a solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:52

Property Description

Luxurious Accommodations
Experience a stay of unparalleled comfort with our air-conditioned rooms offering stunning sea views and modern amenities.

Convenient Location
Connected to Gurney Walk and Menara Gurney Offices, our hotel provides easy access to shopping, dining, and entertainment options.

Relaxation and Wellness
Unwind by the infinity pool, pamper yourself at Samsara Spa, or enjoy a soothing sauna session during your stay.

Experience luxury and convenience at Ascott Gurney Penang. Book now for an unforgettable Penang getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

"Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 3012 reviews
Cleanliness: 8.71
Service: 9.08
Location: 9.22
Room Quality: 8.87
Amenities: 9
Value for Money: 8.66
Food and Beverage: 8.61
Overall Experience: 9.08
K
Kah Yen • family_with_children • my
9
Nice place for staycation
Pros:

Location close for food hunting in Pulau Tikus.
Comfortable room with good view.

Cons:

Nil

2026-05-10 • via Nuitee
S
Subhatra • family_with_children • my
8
2026-05-08 • via Nuitee
I
Izmi • couple • my
9
2026-05-08 • via Nuitee
A
Alphonsius • family_with_children • nl
8
2026-05-08 • via Nuitee
J
Jeffery0522 • family_with_children • cn
10
2026-05-07 • via Nuitee
M
Mark Alban • couple • my
10
2026-05-05 • via Nuitee
L
LIM • couple • my
9
An very pleasant stay
Pros:

Love the room, the bath, the amazing views, the comfy bed, the good breakfast and the location.

Cons:

Nothing at all

2026-05-04 • via Nuitee
N
Nelson • solo_traveller • sg
8
Pros:

Clean room

Cons:

Nil

2026-05-04 • via Nuitee
Y
Yu Ren • couple • tw
9
2026-05-04 • via Nuitee
F
Fatihah • solo_traveller • my
10
2026-05-03 • via Nuitee
C
Chandrasegaran • couple • sg
8
Pros:

Good value for money. Clean and hygienic

2026-05-03 • via Nuitee
C
Christopher • solo_traveller • my
9
2026-05-03 • via Nuitee
S
Sam • couple • my
9
Pros:

Great!

2026-05-03 • via Nuitee
A
Anitha • solo_traveller • my
10
Pros:

Rooms were very clean and comfortable. Facilities like swimming pool and gym were good. Strategic place. Staff were fast and friendly

Cons:

Breakfast can be improved. More breakfast varieties. Taste can be better

2026-05-02 • via Nuitee
W
Wei Lee • couple • my
7
2026-05-01 • via Nuitee
B
benoit • couple • fr
8
Good view, very nice pool. good business center
Pros:

liked good tea tarik
wide range of cheeses and asian food.

Cons:

could benefit of a wider proposal, more vegetables. more bread, pancakes or crepes

2026-05-01 • via Nuitee
K
KC • solo_traveller • sg
9
Overall very satisfied and will return to hotel.
Pros:

Room size is good.

Cons:

The pillow was not comfortable for me.

2026-04-30 • via Nuitee
C
Cheng Wai • family_with_children • my
9
2026-04-30 • via Nuitee
T
Tan Sri Khalid • couple • my
10
2026-04-27 • via Nuitee
T
Timothy • solo_traveller • gb
9
Pros:

Great pool, one bed suite was perfect woth great kitchen facilitues and washing m/c
Good breskfast and excellent fish and chips at set lunch option

Cons:

Nothing to fislike. Staff very helpful have this marked as a future return

2026-04-26 • via Nuitee