Ascott Gurney Penang

Hotels
•
Ascott The Residence
8.9 (3219 reviews)
18, Persiaran Gurney , George Town , MY
+60 4-370 7000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unfriendly security staff
Inconsistent service

Categories

Cleanliness
8.71
Many reviews mention cleanliness positively. However, issues with staff interactions may affect perception.
Service
9.08
While some reviews indicate that certain staff may be unfriendly, many guests had positive interactions with staff.
Location
9.22
Multiple reviews praised the location close to the beach and key amenities.
Room Quality
8.87
Guests commented positively on spacious and comfortable rooms, though some mentioned issues with pillows.
Amenities
9
Facilities like the kids' pool were highlighted, although some desired more options for entertainment.
Value for Money
8.66
Generally, guests felt that the price paid aligned well with their experience.
Food and Beverage
8.61
The quality of food was praised, but there were some concerns regarding variety.
Overall Experience
9.08
Guests expressed overall satisfaction with their stays, indicating a solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:52

Property Description

Luxurious Accommodations
Experience a stay of unparalleled comfort with our air-conditioned rooms offering stunning sea views and modern amenities.

Convenient Location
Connected to Gurney Walk and Menara Gurney Offices, our hotel provides easy access to shopping, dining, and entertainment options.

Relaxation and Wellness
Unwind by the infinity pool, pamper yourself at Samsara Spa, or enjoy a soothing sauna session during your stay.

Experience luxury and convenience at Ascott Gurney Penang. Book now for an unforgettable Penang getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

"Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions."

"A mandatory power maintenance exercise is scheduled on Tuesday, 21 July 2026, from 4:00 PM to 6:30 PM.
During this 2.5-hour period, the main electricity supply will be temporarily unavailable. Essential services, including guest lifts and emergency exit lighting, will remain fully operational."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.9
Based on 3219 reviews
Cleanliness: 8.71
Service: 9.08
Location: 9.22
Room Quality: 8.87
Amenities: 9
Value for Money: 8.66
Food and Beverage: 8.61
Overall Experience: 9.08
S
Slingki • solo_traveller • my
8
Pros:

Everything was great and facilities are in good order. Loved the bed, pillows and sea view. Pools, gym, yoga and kids player area looked good too. Breakfast spread had variety and tasted nice. The staff were welcoming, friendly and helpful.

Cons:

If need to use washing machine probably need to ask for low suds detergent and softener or bring your own. Better to have short instruction steps to guide usage.

2026-09-19 • via Nuitee
S
Sze Yuen • couple • hk
10
2026-09-18 • via Nuitee
J
Jun Min • couple • gb
10
Great
Pros:

Clean and spacious.

2026-09-18 • via Nuitee
M
Mong Chun • couple • tw
9
2026-09-17 • via Nuitee
A
Aziana • couple • my
10
2026-09-17 • via Nuitee
G
Graham • couple • my
9
Very comfortable and spacious. Nice location.
Pros:

Lovely view over ocean. Suite is well furnished and plenty space.
Location is good for nearby restaurants and shopping.
Plenty car parking. Elevators are fast and arrive quickly

Cons:

Bedroom aircon was very noisy. Choice of complimentary tea/coffee in room was very restricted. Only Jasmine and Earl Grey. (No english breakfast tea).
TV channels very limited and wasnt able to cast to TV from my mobile device

2026-09-16 • via Nuitee
C
Choo • couple • my
10
2026-09-16 • via Nuitee
B
BOCHRA • couple • fr
10
2026-09-15 • via Nuitee
F
Federica • couple • it
10
Perfetto
Pros:

Tutto! Soprattutto camere spaziose e servizi. Purtroppo abbiamo prenotato solo perché l’appartamento che avevamo scelto era in condizioni disastrose quindi mi sono goduta poco il soggiorno

Cons:

Niente

2026-09-15 • via Nuitee
D
Datin Amy • couple • my
5
Was never warn bout the pet vaccination card n charged. My chihuaionky 2 kg n wanna chargev1/2 d room rate.. card of
Pros:

Near malls n bay

Cons:

Staff a little too aggressive

2026-09-15 • via Nuitee
P
peggy • family_with_children • my
8
2026-09-15 • via Nuitee
S
Shelina • family_with_children • my
10
Although is pricey but the service and accommodation worth the money spent
Pros:

Everything is perfect

Cons:

nothing

2026-09-14 • via Nuitee
B
Bryan Ong • extended_group • my
8
2026-09-14 • via Nuitee
H
HUANG • family_with_children • sg
4
2026-09-11 • via Nuitee
A
Abdul • family_with_children • my
10
Pros:

Breakfast - a variety of food available.
Friendly and helpful staff.
Plenty of parking spaces available.

Cons:

None

2026-09-11 • via Nuitee
A
AIMI SAMIHAH • extended_group • my
8
Pros:

Spacious and clean

Cons:

The property could not provide me an invoice upon request.

2026-09-11 • via Nuitee
R
Rachel Xin • couple • my
8
2026-09-10 • via Nuitee
C
Chin • solo_traveller • my
10
2026-09-09 • via Nuitee
L
Leonard • solo_traveller • id
10
2026-09-08 • via Nuitee
L
Leonard • solo_traveller • id
10
2026-09-08 • via Nuitee