Ascott Gurney Penang

Hotels
•
Ascott The Residence
8.9 (2908 reviews)
18, Persiaran Gurney , George Town , my

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unfriendly security staff
Inconsistent service

Categories

Cleanliness
8.71
Many reviews mention cleanliness positively. However, issues with staff interactions may affect perception.
Service
9.08
While some reviews indicate that certain staff may be unfriendly, many guests had positive interactions with staff.
Location
9.22
Multiple reviews praised the location close to the beach and key amenities.
Room Quality
8.87
Guests commented positively on spacious and comfortable rooms, though some mentioned issues with pillows.
Amenities
9
Facilities like the kids' pool were highlighted, although some desired more options for entertainment.
Value for Money
8.66
Generally, guests felt that the price paid aligned well with their experience.
Food and Beverage
8.61
The quality of food was praised, but there were some concerns regarding variety.
Overall Experience
9.08
Guests expressed overall satisfaction with their stays, indicating a solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:52

Property Description

Luxurious Accommodations
Experience a stay of unparalleled comfort with our air-conditioned rooms offering stunning sea views and modern amenities.

Convenient Location
Connected to Gurney Walk and Menara Gurney Offices, our hotel provides easy access to shopping, dining, and entertainment options.

Relaxation and Wellness
Unwind by the infinity pool, pamper yourself at Samsara Spa, or enjoy a soothing sauna session during your stay.

Experience luxury and convenience at Ascott Gurney Penang. Book now for an unforgettable Penang getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

"Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 2908 reviews
Cleanliness: 8.71
Service: 9.08
Location: 9.22
Room Quality: 8.87
Amenities: 9
Value for Money: 8.66
Food and Beverage: 8.61
Overall Experience: 9.08
D
DESMOND • family_with_children • sg
10
Pros:

Clean and large room.

Cons:

None

2026-03-14 • via Nuitee
D
DHaVoC1301 • family_with_children • my
10
Pros:

Everything have been renovated since the rundown and i loved it! Will come here again next trip ;D

Cons:

No complains at all

2026-03-14 • via Nuitee
A
Anuwat • family_with_children • fr
8
2026-03-13 • via Nuitee
Y
yuming • family_with_children • cn
10
2026-03-13 • via Nuitee
L
Lee Choo • couple • my
8
2026-03-12 • via Nuitee
E
Elliot • solo_traveller • sg
9
Pros:

Room was great, the pool was great

Cons:

Breakfast was very disappointing

2026-03-12 • via Nuitee
A
Anuwat • family_with_children • fr
8
2026-03-11 • via Nuitee
D
DESMOND • family_with_children • sg
10
Excellent stay. Quiet and clean
Pros:

Clean, good location. Friendly staff. All you can ask for a hotel service.

Cons:

No wine glasses but managed to borrow from the bar downstairs.

2026-03-09 • via Nuitee
P
Pavanpreet • couple • my
10
2026-03-08 • via Nuitee
I
Inês • couple • pt
8
Pros:

Boa localização. Quarto espaçoso. Restaurante bom, apesar de vazio ao jantar.

2026-03-08 • via Nuitee
B
Bastien • couple • fr
7
Pros:

Propre, l’hôtel est sympa ! La piscine est cool mais malheureusement une partie de la matinée à l’ombre.

Cons:

Cocktail un peu cher pour le pays.
Soucis avec l’eau chaude obliger de faire couler l’eau 10minutes

2026-03-07 • via Nuitee
A
Anil • solo_traveller • in
8
Good hotel but some problems remain
Pros:

Large comfortable rooms

Cons:

Basin in the bathroom was constantly blocked.
Hot water took 10-20 min to come in the tap

2026-03-07 • via Nuitee
A
Aina • couple • my
1
2026-03-06 • via Nuitee
D
Danell • family_with_children • nl
9
Fantastisch
Pros:

Het uitzicht was prachtig en de kamer was erg mooi. De kinderen hebben genoten van de zwembaden. De locatie was goed, veel leuke eetgelegenheden, Gurney walk voor de deur met een leuke speeltuin voor de kinderen en Gurney Plaza op loopafstand. Speciale dank aan Mirajul, voor de uitstekende zorg voor onze kamer tijdens ons verblijf.

Cons:

Het zou fijn zijn als de Smart-televisie ook verbonden kon worden met een Apple-device. Nu kon dat alleen met een android. Geen groot probleem, maar dan konden de kinderen in de middag / avond een uurtje Netflix kijken.

2026-03-05 • via Nuitee
J
Jolene Lee • solo_traveller • sg
9
2026-03-04 • via Nuitee
N
Nathalie • family_with_children • fr
8
Super sejour !
Pros:

Propriété, équipement, taille de la chambre, le room service et bien sûr la piscine!

Cons:

Flexibilité des horaires même en ayant payé un checkout late, excentré par rapport à Georgetown, matelas très fermes. Attention, pour les enfants l'extrabed est facturé

2026-02-28 • via Nuitee
Y
yean hong • family_with_children • my
10
2026-02-27 • via Nuitee
J
Jutta • family_with_children • de
9
Ascott-exzellenter Ausgangspunkt für Besichtigungen
Pros:

Das Hotel ist sehr schön das Frühstück ausgezeichnet. Der Bell-Manager gab gute Empfehlungen und vermittelte eine ausgezeichnete Halbtagestour.. Das Ramadan-Abendessen war großartig, v.a. die feinen süßen Desserts.

Cons:

Frische Wasserflaschen sollten täglich auf dem Zimmer sein. Die Rotweine waren leider eisgekühlt, was dem Aroma eher schadet.

2026-02-27 • via Nuitee
W
WEI • couple • hk
4
2026-02-26 • via Nuitee
F
Feng • family_with_children • nl
10
2026-02-25 • via Nuitee