Leonardo Club Hotel Dead Sea

Besides the good location this hotel is very dated. Dirt/stains/rust/broken tiles everywhere.
Above all is the very poor food and the disastrous behavior of the front desk and the management.
As mentioned the hotels location is good but there are many hotels nearby which are much better.
I will not return to this hotel.

We arrived for a special occasion and felt pampered and treated to a fun all inclusive vacation. To get the most out of the expansive hotel, with pools and spa and gym and beach and kids club etc etc, not to mention the open bar and nightly entertainment, we came early. The hotel was clean and had an open feel to it with gorgeous views of the Dead Sea. We got our rooms in the afternoon and were pleased. The rooms were clean and had a safe, closet area, decent bathroom, tea corner, TV and remote, hairdyer etc , as promised. But who stays in the room here when there is so much to do around the hotel. We saw kids enjoying the kids room, teens enjoying laser tag and the game room, young and old couples walking around and groups playing game.
The food was great. Breakfast was an amazing array of everything one can imagine they want for breakfast. Midweek none of the food seemed old or leftovers.
Lunch and supper were also good, lots of variety.
No one left hungry and its a good thing we arent weighed going in or out.
The little touches really made our visit and vacation unforgettable and we will be coming back.

This is literally a roach motel (2 at front desk upon check in). Booked for a quick night based on reviews it’s a whatever decent hotel. It is NOT anywhere near decent. It’s DISGUSTING.
Checking in was a nightmare, took 40 minutes just to get the room key , with scowling, rude employees.
No towels in the room, had to come back down to get them.
The room was filthy. Stains all over the windows and any surface that you can touch was stained in filthy, oily fingerprints.
The manager is rude and unprofessional, lazy staff and it’s hard to believe this place is in business.

I was extremely disappointed with my stay at Leonardo Club Dead Sea. The hotel has so much potential, but it falls short in almost every aspect.

First, the service was very underwhelming. The staff seemed disinterested and not at all welcoming. It took forever to check in, and when we asked for assistance with a few basic things, the response was slow and unhelpful.

The room was nothing like what I expected. It was outdated, with old furniture and a musty smell that never quite went away. The bathroom had moldy corners and the shower pressure was weak, making it really unpleasant to use.

The food was another huge letdown. The buffet was repetitive, with low-quality ingredients, and it felt like everything had been sitting out for hours. I expected better considering the price I paid for the stay.

The pool area was overcrowded, and there was no space to relax. The beach access was not well-maintained either, and the Dead Sea itself didn’t feel as inviting as I had imagined.

All in all, this was a disappointing experience, and I definitely won’t be coming back. For the price, I expected much better service, quality, and overall experience. I’d recommend looking for other options near the Dead Sea.

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Horrible Experience at Leonardo Club Dead Sea

I had an absolutely terrible experience at Leonardo Club Dead Sea. From the moment I walked in, I knew I had made a mistake booking this place.

The room was disgusting. The walls were covered in mold, and the smell was unbearable – a mix of dampness and rot. It felt like no one had bothered to clean or maintain the room in years. The entire place was filthy, and the stains on the furniture made it look like it hadn’t been replaced in decades.

The service was an absolute nightmare. The staff was rude, unhelpful, and completely indifferent. When we complained about the state of the room, they barely acknowledged it and did nothing to fix the issues. It was clear that they didn’t care about their guests at all.

The cleanliness was non-existent. The bathroom was dirty, with hairs on the floor and a shower that didn’t work properly. The whole experience felt unsanitary, and I couldn’t wait to leave.

This was one of the worst hotel experiences I've ever had, and I would strongly advise anyone thinking about staying here to look elsewhere. The hotel is a complete disaster – avoid it at all costs!

The staff was wonderful and a big thanks for לאת she was so cute and helpful person and all time was calling to take care of us and she helped with checking in with a lot person in reception

This hotel needs to be shut down!!!

We looked for a vacation together with the children, which will be all-inclusive, rest, swimming pool, the hotel has provided an amazing response to all the needs, courteous and professional service of the staff, activities for children, slides, private Dead Sea Beach with an exit to the promenade. There was an amazing vacation full of food… full of sweets for children and fruits. It's amazing

The AC in the room did not work. I was begging them for over five hours to come look at it, finally after five hours they agreed to switch 1 of my rooms.

The other room, the AC was also working very very poor

Amazing food and customer service!! Would recommend with kids or a family. Great for a weekend or middle of the week with a pool and music!

Our stay was brief, but very comfortable. We only had one day in the Dead Sea, but such fun! The food was delicious and abundant. Our room looked out on the Sea and pool...beautiful! We pray for Israel and a return to normalcy for their livelihoods!

Excellent staff and service especially Shlomit, she was unreal. Always there to help, and address any concerns you may have. Unreal meals throughout the day. Really spoil and entertain guests all day.

The staff was great and very attentive! The food was abundant and delicious. This was a great place with a full board option, all inclusive bar, coffees, drinks, entertainment. Beautiful view from our private balcony. We didn't use the additional spa options, but did use the mineral pool and Jacuzzi.Thoroughly enjoyed!

We liked everything especially the Shabbos dinner!

We enjoyed the food but the rooms are horrible, the place needs major upgrade. Everything is old and falling apart.

Want to come to the Dead Sea when in Israel? Do it. Just don’t come to this hotel. The management doesn’t care about their guests. They don’t care about their hotel. They don’t care. Period. The people who work there don’t care either. Check in process is awful - they make you stand in line multiple times and the attitude of front desk is that they are doing you a favor. Asked for a manager and was told he will be back in 5 minutes. 45 minutes later a manager shows up….. Sam was his name? Sitting in a glass office. At least he was the only helpful one on the property. Asking for ice is like asking for peace - IMPOSSIBLE. These clowns made me run around the whole hotel and still
Couldn’t find it. Asked dining room manager and another employee. Employee brought a small normal dish of ice (that’s after 30minutes of searching) then manager Michael dropped a
Bowl the size of a Dead Sea on my table filled with ice - he dropped it so ice flew all
Over. Thank you for your help you obnoxious person that should Work in a basement or cave. not around people. The rooms and hotel should have been at least painted once since construction.

If you want a drink in this “all-inclusive” - bring your own. If you ask for tonic they will
Give you bubble gum soda.

Everything is an issue. No one want to help.

Owners! Ever heard f the word HOSPITALITY?

No one cleans. No one vacuums. No one cares.

Did you see the lounges? Moses used them in the dessert and no one cleaned them since. All
Amenities are closed.

The spa or rather a hole with salt water looks like it’s from a horror movie.

Avoid.

We had a mixed experience at the Leonardo Club Hotel.

What we liked:
- splendid location, by the sea, rooms with view are recommended
- spacious rooms with balconies
- very comfortable beds
- indoors and outdoors pools, sauna, spa
- bar with free cold beer by the pool

What we liked less
- the food - plenty but lacking diversity and creativity
- too few drinks taps in the restaurant - half of the beer, wine, juice, colas taps seemed to be empty at any moment
- room doors need some maintenance
- poor preparation at arrival - door keys did not work and we had to go down at the reception for activation, tv remote did not work and we had to call a technician
- too few elevators led to congestion and long waits at peak times

Concierge Shlomit gave us her personal phone and responded to anything we needed. Her kindness made the hotel feel personal to us and that we were appreciated. All inclusive was nice. I never was able to find the water slides staffed so they were closed three days in a row which the grandkids really wanted to use, and the life guards weren’t paying attention to the kids so watch your kids. But the food was so good and so much value, beds comfortable and supportive. Housekeeping was outstanding and to be along the scenic Dead Sea was a great view and nice walks. Lobby area also comfy. Great value.

I was truly puzzled why the reviews of this place were inconsistently either fantastic or horrible…until we experienced it for ourselves. My husband and I chose this hotel for a two-night stay (without kids) as a birthday getaway. We read on the website that we could get lunch before check-in as part of the all-inclusive feature of the hotel, so we timed our driving to get there exactly at 1:30 pm. After asking the security guy where to park, we quickly discovered that he didn’t speak one word of English — odd for a tourist hotel — but we eventually found the parking ourselves and walked right in while he was playing on his phone. I really liked the self-check-in: pay online in advance and then just tell the machine you’ve arrived and they send you a text when your room is ready and the machine spits out your room key. We spent a good 15 minutes after that searching for a working bathroom (and when we did, we found that it had no toilet paper or soap; subsequent visits to the same bathroom throughout our stay consistently revealed the same and proof that it was not cleaned at regular intervals). We walked right into the dining hall for lunch, nobody bothering to check whether we were actually guests of the hotel. Lunch was very basic and mediocre: soup, rolls, chicken, rice, fries, salads, fish, and fruit. The best part was beer and wine on tap, which I could already tell we were going to need copious amounts of in order to survive this vacation. We got a text that our room was ready half an hour before official check-in time, which was good considering they started closing up the dining hall half an hour early, too. We were impressed by the virtual room service accessible on the texts — just press a button, and they’ll bring you more towels or soap, get your room cleaned, even baby care! (I wonder if you can use it to request toilet paper and soap in the lobby bathroom, too…) The room was truly a dump, and they gave us twin beds when we requested a king. In addition, the mirpeset door would not open, so we couldn’t see the view — but it didn’t matter much considering the view was of the roof below us. My husband went down to complain, and to their credit, the hotel workers came quickly to fix the mirpeset door (but the view was even uglier outside than what we could see from the inside) and the bed (by putting a king-sized topper on top of the twin beds). There were no hooks in the bathroom to hang up towels, and we didn’t get hand towels until the second day, plus the hair dryer was broken; the only good thing about the bathroom was fantastic water pressure in the shower (but that clogged the drain). We went for a walk after that — the pool looked nice, though the waterslides only work for a few hours of the day. The Dead Sea is only steps away from the pool exit and the boardwalk goes all the way up to the water, which is nice if you don’t like getting your feet sandy (or salty, as the case may be). No working bathrooms on the beach. We checked out the spa after that — we didn’t do treatments because they were really expensive, but we enjoyed the Dead Sea water pool, the jacuzzi, and the wet and dry saunas. Dinner was definitely better than lunch, but not the best I’ve ever had. My husband reported that the hotel synagogue was nice. He had to work at night, but there was no wifi in the room. In the morning, we realized that I’d left my jacket in the dining hall the night before, but there was no lost & found, and asking at the front desk and dining hall was only met with puzzled looks. The breakfast was pretty standard — most of the offerings weren’t labeled, so we had to guess. After breakfast, we went back to the spa — there really isn’t much else to do here besides water activities (unless you want to pay extra for video games). We noticed that half of the guests were wearing robes, but the hotel really doesn’t make it easy to get one — after asking around in the spa (which, after finding that there were no robes in the rooms, would logically be the next place to look for a robe), they sent us to the reception desk, where they said that housekeeping had the robes and we would have to wait until one was sent to our room. (So why not SAY that on the automated check-in machine, or the texts that offer more towels?!?) We eventually gave up on waiting for a robe (which never arrived) and went to check out the “solarium,” which consisted of a few beach chairs on the roof. Then we went to relax by the pool, which was nice. The workers handed out popsicles to anyone who wanted and went around taking music requests, and there was a snack stand set up in the lobby with cookies, fruit, and drinks (which we noticed had different snacks in the afternoon) — another area nearby has drinks on tap all day and night: beer, wine, coffee, ice coffee, slushies, and soda. For lunch, we had a choice of either pizza served by the pool or going to the dining hall, but that was super crowded with no available tables (much more elaborate than lunch the day before), so we went back to the pizza stand and then to hang out at the beach, which was much more quiet than the pool — there are a lot of chairs and recliners plus a large shaded area by the water. Dinner the second night was great, and in the evening, we randomly got wine and peanuts sent to our room. Breakfast the last morning was good, and we went to the spa and for a walk one more time before checking out. All in all, I wouldn’t say it was all bad, but there were enough unpleasant aspects of this trip that would prevent us from coming here again.

Great location! Good for families. I think the kids club team needs to be more friendly to kids that enter the kids club

Loved being on the Dead sea beach. Separate woman/men hours for spa pools were an asset.Loved the All inclusive meals and drinks. Fluffy white towels and bathrobes were provided. Beautiful sunrises and sunset views over the Dead Sea. Night manager Sammy was particularly pleasant and efficient. The hotel could use a makeover and extra hygiene in certain spots. Food was ample and tasty but not always the highest quality .