Normandie Hotel

Clean and central

There was no water in the shower and the basin.

Los recepcionistas muy mal voluntad, y malos tratos.
La cama mala, colchón todo vencido.
Baño bueno, ducha caliente.
Todo muy limpio.

They do not have refregrator for diabetic ansiline peps to keep on.

The only thing I liked about this hotel is the location and proximately to the subway station, restaurants and stores. Staff did a good job of cleaning the room.

The room was dated and moldy, bed was uncomfortable, no hot water, no staff available after the morning, shotty Wi-Fi, only two poor quality towels were provided for the entire day, no hand towels, and no hair blow dryer.

If there was a situation no one was on the premise after the morning cleaning. Not good!

No Tea Service in the Room a must for a London Hotel! No Breakfast even though it said Breakfast. No One at the Front Desk.

Shower stupid. kettle, burnt elements. no milk. Nobody on the desk to try and work things out.

We booked this property as the price was reasonable, we went to check in but nobody was there, there was a post it note on the front door saying go next door for check in which we did and greeted by an extremely rude man, there was mot hot water on the 1st day of stay and the property in my opinion was in a poor state of repair and Very dated however the room was clean here was an extractor fan cover missing in the bathroom exposing live cables amongst other issues, we wanted to report this on our stay but there was no staff at the property, ii reported this to Expedia who I wil say were very helpful in offering us alternative accommodation

Wifi was my biggest issue. The connection wasn’t working at certain times.

Was ok for the price

Good location. Needs updating.
Great price.

Sorry but the property, is dated , needs a freshing up , an upgrade . Nothing is inviting. Stair carpet is tired , the rooms are tired , the bathroom needs clearing , mould is visible. Beds well they needed renewing. Sheets were clean , but the covers are disgusting , they are stained even the replacement one one was bad . Coffee andvtea need looking at , no milk , no spare pillows . . So this hotel need some serious looking at.

In an area close to Paddington Station , good!
Room had a 2 sq metre piece of carpet which was soaked with water when I walked into the room, and the hot water tap in the shower which was totally non functional.

No hot water in the bathroom. Not the sink, or the shower. Despite letting it run for an extended period as advised. The bathroom was also filled with mold.

This is a discount, low priced hotel so I don't expect too much. But I just want other people to know what to expect.

Horrible

I have traveled a lot for over 20 years. This was the worst bed ever. You could feel the coil spring mattress killing your back and side. It also squeaked with every move.
The shower temperature control spins around without changing the temperature.

Nothing to like about this hotel.
Straight 3 days and nights without hot water in shower room and the receptionist had gone hiding and nowhere and no one was available to help us. Ring the hotel phone number and no one responded. Completely shameful and careless hotel and should be shut down from providing further service to tourists.

Do Not book here

Room for the most part was fine, not great, smaller than the pictures, really just two heads with a foot in between them. We were right by a busy road, and it was super loud at night, so sleeping was tough. The shower also did not have hot water. Staff was nice.

On October 5, 2024, I booked a room at Normandie Hotel (London, England) for the period of April 5 to April 7, 2025 (2 nights).
Unfortunately, I have serious complaints regarding the quality of service provided during our stay. Upon check-in, we were assigned a room in the basement (Room #2), which was extremely cold. There was no central heating, and the radiators were completely cold. The only source of heat was a small electric heater, which could barely warm up a single square foot of the room. Given that it was early April, the temperature inside was uncomfortably low.
We were given a Wi-Fi password from a different hotel (Seymour Hotel), which did not work in our basement room — there was no signal at all. Most concerning of all, there was no hot water. The water temperature was around 20°C (68°F), which, combined with the cold room, made basic hygiene impossible.
Instead of proper blankets, we found only small pieces of flannel on the beds. As a result, we were freezing throughout both nights of our stay.
We were unable to contact any hotel staff — the building appeared to be completely empty aside from us. Due to the lack of Wi-Fi in the room, we were unable to immediately report these issues. Moreover, after two nights in these conditions, my wife fell ill from the cold, and we were forced to cancel our plans and leave London early.