Surf and Sand, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8 (770 reviews)
2801 Atlantic Ave , Fernandina Beach , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good location
Nice breakfast
Cons:
Issues with cleanliness
High parking fee
Overpriced compared to expectations
Staff shortages noted in reviews

Categories

Cleanliness
6.5
Some reviews mentioned issues like stained cushions and a urine smell in the room.
Service
9
Overall, staff were described positively, though there were some staffing concerns.
Location
9
Multiple reviews highlighted great location and proximity to the beach.
Room Quality
8
Rooms were described as clean and comfortable, but some had specific issues.
Amenities
8
Breakfast was mentioned positively, although there were complaints about the pool.
Value for Money
7
Mixed feelings due to unexpected charges and some overpriced feelings.
Food and Beverage
8.5
Breakfast was often mentioned as good or excellent.
Overall Experience
8
Overall reviews indicated satisfaction despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:49

Property Description

Beachside Paradise with Unmatched Amenities

Luxurious Suites: Our spacious guest suites are designed to provide the ultimate comfort with amenities such as cable TV, free Wi-Fi, and minibars.

Relaxation and Recreation: Take a dip in our refreshing outdoor pool or enjoy a leisurely stroll to the nearby beach for a day of sun and sand.

Convenience at Your Fingertips: From sofa beds and desks to refrigerators, microwaves, and coffee makers, our suites are equipped with everything you need for a relaxing stay. Plus, with safety deposit boxes, ironing facilities, laundry services, and a business center, we ensure your every need is met.

Experience the perfect blend of luxury and convenience at "Surf & Sand" Ascend Collection by Choice Hotels. Book your stay now for an unforgettable beachside getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8
Based on 770 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
C
colleen couple us
10
Pros:

perfect location friendly staff

2026-08-19 via Nuitee
M
Michelle family_with_children us
10
We would definitely stay here again!
Pros:

We came for my niece's wedding in Amelia Island. The hotel was wo derful and only 6 miles from the venue! It was perfect!

Cons:

Nothing

2026-08-18 via Nuitee
C
Catherine solo_traveller us
10
2026-08-17 via Nuitee
A
Allison couple us
10
2026-08-10 via Nuitee
Z
Zakeisha couple us
8
2026-08-06 via Nuitee
R
Ruby Ann Lu solo_traveller ph
9
2026-08-05 via Nuitee
D
Denise couple us
6
enjoyable
Pros:

location was great and the front desk staff was very helpful.

Cons:

The shower was ok but could use an update.

2026-08-04 via Nuitee
J
January solo_traveller us
6
2026-08-03 via Nuitee
J
Jessica solo_traveller us
8
2026-08-03 via Nuitee
E
Evan solo_traveller us
7
Pros:

Bed was comfortable, location was great.

Cons:

Water pressure was horrendous, number 1 and a couple sheets of toilet paper clogged the toilet, and no one was available to unclog or provide a proper toilet plunger (only a sink plunger.

2026-08-02 via Nuitee
K
Kimberly couple us
9
Would stay here again if I was looking for the same budget choice
Pros:

Comfy bed, smelled good, good water pressure, great A/C

Cons:

Didn’t have streaming services, pool access is awkward and small pool, odd location as well.

2026-08-02 via Nuitee
B
Brown solo_traveller us
10
Pros:

Everything had been Great with staff&our room every time we've stayed.
Thanks

2026-07-23 via Nuitee
M
Michael family_with_children us
3
Will not repeat.
Pros:

Location, walking distance to beach

Cons:

Kids wanted pancakes, the machine was down the entire stay. Somehow the breakfast ran out of plates!!! When I first arrived after reserving a dog room I was told they didn't have any. The door to our room would get caught on the door frame and had to be forcibly open/closed. During check in I was told there was $100 up charge for the dog room , and another $15 for daily parking. None of this was clearly stated while booking. When checking out with the "general manager" or at least that's what is tag said, no questions regarding stay at all.

2026-07-21 via Nuitee
M
Michelle couple us
10
2026-07-20 via Nuitee
C
Carrie solo_traveller us
8
It was great stay for the price
Pros:

I loved the location of Surf and Sand, and that they had bikes we could ride to the beach.

Cons:

Our door going into the room would get stuck and it was hard to open, especially for a lady traveling with cancer. The breakfast in morning was okay, my grandchildren were looking for pancakes and they never even served.

2026-07-18 via Nuitee
B
Brad couple us
8
Really good place to stay near the beach.
Pros:

Location. Clean. Nice staff. Convenient.

Cons:

The bed was toooooooo soft. Cheap.

2026-07-13 via Nuitee
G
Gloria family_with_children us
9
2026-07-12 via Nuitee
R
Ron family_with_children us
9
Nice clean room, small beds, expensive parking fees, close proximity to the beach, decent side pool.
Pros:

Convince to the beach

Cons:

Having to pay a $15 a day parking fee even though I’m a guest. I will reconsider staying there again next year and will probably rent a house on the beach for the same price point.

2026-07-11 via Nuitee
L
Lott solo_traveller us
10
Pros:

Location

2026-07-03 via Nuitee
S
Shattuck solo_traveller us
9
2026-07-02 via Nuitee