Surf and Sand, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8 (776 reviews)
2801 Atlantic Ave , Fernandina Beach , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good location
Nice breakfast
Cons:
Issues with cleanliness
High parking fee
Overpriced compared to expectations
Staff shortages noted in reviews

Categories

Cleanliness
6.5
Some reviews mentioned issues like stained cushions and a urine smell in the room.
Service
9
Overall, staff were described positively, though there were some staffing concerns.
Location
9
Multiple reviews highlighted great location and proximity to the beach.
Room Quality
8
Rooms were described as clean and comfortable, but some had specific issues.
Amenities
8
Breakfast was mentioned positively, although there were complaints about the pool.
Value for Money
7
Mixed feelings due to unexpected charges and some overpriced feelings.
Food and Beverage
8.5
Breakfast was often mentioned as good or excellent.
Overall Experience
8
Overall reviews indicated satisfaction despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:49

Property Description

Beachside Paradise with Unmatched Amenities

Luxurious Suites: Our spacious guest suites are designed to provide the ultimate comfort with amenities such as cable TV, free Wi-Fi, and minibars.

Relaxation and Recreation: Take a dip in our refreshing outdoor pool or enjoy a leisurely stroll to the nearby beach for a day of sun and sand.

Convenience at Your Fingertips: From sofa beds and desks to refrigerators, microwaves, and coffee makers, our suites are equipped with everything you need for a relaxing stay. Plus, with safety deposit boxes, ironing facilities, laundry services, and a business center, we ensure your every need is met.

Experience the perfect blend of luxury and convenience at "Surf & Sand" Ascend Collection by Choice Hotels. Book your stay now for an unforgettable beachside getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8
Based on 776 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
S
Suzanne • couple • us
10
Overall a nice stay and great location
Pros:

Lady at desk was very pleasant and accommodating

Cons:

Paying to park on there property is ridiculous.

2026-10-26 • via Nuitee
S
Shannon • couple • us
8
2026-10-24 • via Nuitee
N
nydia • extended_group • us
8
Pros:

The room was very big and spacious, the beds where very comfortable!

Cons:

Some of the lights didn't work in the room, the plug 🔌 was loose, now my son did waste juice and he told the front desk and pointed him to the bathroom for paper towels to clean it his self which pissed me off, because when I waste water before at a hotel and told them they cleaned it up, and for the price I paid that's their job to do so.

2026-10-21 • via Nuitee
J
Jennifer • extended_group • us
9
Great stay for the price and location!
Pros:

Juan greeted us upon arrival and was great to talk with. While he couldn’t get our rooms on the same floor, overall we had a good experience!

Cons:

Breakfast could be served a little later. It was over at 9:30, being on vacation it was over by the time we got up.

2026-10-19 • via Nuitee
H
Harley • couple • us
10
2026-10-18 • via Nuitee
D
Dejaishon • family_with_children • us
10
Pros:

Location

Cons:

Outdated

2026-10-12 • via Nuitee
A
Autumn • couple • us
8
2026-10-12 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Location was perfect

Cons:

Nothing

2026-10-10 • via Nuitee
J
Jill • family_with_children • us
8
Excellent
Pros:

Door to the room looked like it had been “jimmied” at one point. Did not prohibit the door from functioning properly just a little shocked upon checking in

Cons:

All was good

2026-10-08 • via Nuitee
R
Robert • extended_group • us
5
2026-10-07 • via Nuitee
M
Michèle • extended_group • ch
8
2026-09-18 • via Nuitee
M
maura • solo_traveller • us
10
Pros:

When you first walk in the lobby smells so clean. The staf is unbelievably friendly and helped us through a situation.

Cons:

The parking lot is a little hard to navigate through with the one way that goes in front of the entrance, we ended up having an issue with another person who was parked in front of the door entrances and we couldn't get through the one way. And when we politely asked the gentleman to move his car he threatened me and created a whole scene.

2026-09-12 • via Nuitee
C
Clay • solo_traveller • us
7
2026-09-03 • via Nuitee
D
derrick • solo_traveller • us
9
2026-08-30 • via Nuitee
J
Janine • solo_traveller • us
10
Pros:

The cleanliness and comfort. The location was perfect.

Cons:

Nothing we didn't like.

2026-08-28 • via Nuitee
L
Leonard • family_with_children • us
10
amazing staff hotel i would give it a 5 out 5
Pros:

breakfast hit the spot for a busy stay breakfast staff very friendly and very helpful room was great clean fully stocked front desk staff are amazing friendly always asked was everything ok

Cons:

the back door to pool was not accessible due to a broken lock but that is all

2026-08-28 • via Nuitee
E
Erica • couple • us
5
The lady who worked Thursday night and Saturday morning shift was amazing.
Pros:

My husband is a vet and has a service dog. We were denied due to the dogs weight and had to board my husband dog during our stay making it difficult for my husband. Under the federal law, a service dog is not to be denied. When asking to speak to a manger regarding matter. The manger was not available. This lead to more issues besides my husband.

Cons:

Staff not being aware of federal laws Florida Statute § 413.08. This hotel has violated Florida statute.

2026-08-25 • via Nuitee
C
colleen • couple • us
10
Pros:

perfect location friendly staff

2026-08-19 • via Nuitee
M
Michelle • family_with_children • us
10
We would definitely stay here again!
Pros:

We came for my niece's wedding in Amelia Island. The hotel was wo derful and only 6 miles from the venue! It was perfect!

Cons:

Nothing

2026-08-18 • via Nuitee
C
Catherine • solo_traveller • us
10
2026-08-17 • via Nuitee