Manila Lotus Hotel

We specifically chose Manila Lotus Hotel because my sister wanted peace of mind knowing that, regardless of weather or traffic conditions, my US embassy appointment would be just a short walk away.

Manila Lotus Hotel has one of the most ideal locations in Manila. It is walking distance to almost everything you may need—U.S. Embassy, manpower agencies, Robinsons, Bicol Isarog bus stop, Mercury Drug, two 7-Elevens, BDO, BPI, and many other essential places. No wonder the hotel is always busy and fully booked, as per their claim. However, despite its excellent location, our stay did not match the value of what we paid.

We arrived after a long, sleepless overnight trip and politely requested an early check-in, even offering to pay the additional ₱2,000 fee that was initially mentioned by James, the first receptionist who is not also welcoming. James from the front desk told us that rooms should be ready by 10 AM at no extra charge. But when we returned, Jacky immediately dismissed us without even checking the system. The lack of courtesy, empathy, and willingness to assist tired guests was very disappointing.

Unfortunately, this attitude continued throughout our stay. Every time our request happened to pass through Jacky—whether early check-in, proper room assignment, or even a simple late check-out—her answer was always “not available” or “not possible,” even when we clearly saw several vacant rooms on our floor. She allowed only a 30-minute late checkout, yet seemed willing to accommodate if we paid the ₱2,000 fee. It felt inconsistent and discouraging, especially since in many hotels—even 5-star hotels we’ve stayed in BGC or Makati—guests with late flights are often granted reasonable extensions without issue. Jacky’s approach came off as unnecessarily strict and judgmental, which affected our overall experience.

When we finally got a room, we discovered that it was not the Grand Room we had originally booked. There was no explanation, no notification, and no rate adjustment. The room also fell short of the ₱4,000/night rate: old and discolored towels, missing basic toiletries and slippers, only one fleece blanket with no flat sheet, several busted light bulbs, and a window view blocked by tangled electrical wires.

Thankfully, the rest of the staff delivered excellent service, which helped balance the experience. Russel from security took the initiative to advocate for us. When my sister noticed the room downgrade, Alfie and Ann from the front office handled the situation professionally and assisted us in transferring to the correct room. Their positive attitude truly made a difference.

Staff Who Deserve Recognition
Macky (Restaurant Waiter) – Friendly, attentive, and customer-focused.

Edmar (Housekeeping) – Prompt, polite, and consistently clean.

Russel, Ed & Jasher (Doorman/Security) – Welcoming, courteous, and always helpful.

Alfie & Ann (Front Office) – Professional, warm, and service-oriented.

Most staff overall delivered excellent service, except Jacky, whose attitude stood out negatively compared to the rest.

Final Thoughts
The hotel’s location is its greatest strength, especially for embassy-related visits. But the inconsistent front desk treatment, lack of transparency in room assignments, and subpar room amenities do not justify the rate. Management would greatly benefit from improving staff consistency, updating linens, completing basic amenities, and ensuring honesty and fairness in handling guest requests.

We hope these issues are addressed, as the rest of the staff clearly show that the hotel is capable of much better service.

Worst and dirty hotel
i have been there for a business trip and I immediately cancelled my booking when i saw the rooms
Very dirty hotel ac very noisy and imagine what no windows in the room and it smells very bad
I didn’t even stayed 30 min even though my booking was not refundable

Comfortable and clean room and hotel. Great location. Very helpful and friendly staff.

Old hotel in bad area

Close to everything

Breakfast very unorganized.

This was shown as 4 star hotel,8.5 reviews,i found this hard to believe, entering the room feel like i step in to 0 star room,moldy bathroom to terrible bed ,i am extremly disappointed in expedia,i regard them as quality booking site,fail me twice this year ,i booked for 3 nights stayed one night and left

Convenient location

Location was great. Area is old and lots of construction

Pros: Inexpensive, good a/c, good staff, nice included breakfast, decent wifi
Cons: Rooms are old, very high step to bathroom, limited electrical outlets.
The area around the hotel gets flooded, is dirty, and has a lot of homeless. The US Embassy, St. Luke's SLEC, and Robinson's are close by.

So far its worth the price.. staff are so friendly and service oriented..

The doormen were fantastic, extremely friendly and helpful. Late arrival meant a missed dinner but the doormen advised on where to get something to eat. Been going to this hotel for decades, always come back.

Comfy beds, nice showers, aircon in room is huge plus.

I had booked a room with 2 twin beds. However, I have been provided a room with 1 queen bed instead.

Thank you so much to everyone for giving my parents their best stay experience while they are busy with their personal stuff. 😊

Thank you so much to everyone for giving my parents their best stay experience while they are busy with their personal stuff. 😊

I have stayed at this hotel numerous times. I call it home away from home. The buffet is good. The staff is absolutely amazing. The hotel is clean, linen and towels are clean. Never had a problem. But I've noticed that there has been a regular turn over of staff; which is a shame. It's the very foremost reason as to why I keep coming back. For the last two years, the hotel has new employees virtually every four to six months. Just wondering. I would like to keep coming back but I don't know if I should venture elsewhere.

Not safe at night, outside

Had fun with staff

We enjoy our stay, food, cleanliness are good but there room for improvement. I will recommend to others.