Kempinski Hotel Shenzhen China

Hotels
•
Kempinski
8.4 (102 reviews)
Hai De San Dao Hou Hai Bin Rd, Nanshan District, Shenzhen, Guangdong, 518054 , Shenzhen , CN
86-755-8888 8888

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Facilities

Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Great staff
Big spacious room
Comfortable bed

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
10
Great staff.
Location
10
Standard quality for this hotel tier.
Room Quality
10
Big spacious room and comfortable bed.
Amenities
10
Standard quality for this hotel tier.
Value for Money
10
Standard quality for this hotel tier.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
10
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 15:44

Property Description

Recreational Amenities: Indulge in the health club, indoor pool, and sauna for the perfect relaxation.

Dining Experience: Enjoy exquisite meals at Seasons Restaurant or opt for 24-hour room service for convenience.

Luxurious Accommodation: Unwind in one of the 383 air-conditioned rooms with Smart TVs and premium bedding.

Book your stay at Kempinski Hotel Shenzhen China for a luxurious and relaxing experience.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • Sustainability Certifications

    EarthCheck

See all policies

Location

Guest Reviews

8.4
Based on 102 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
ANNA • partner
10
Pros:

Greatstaff. Big spacious room and comfortable bed

2025-07-10 • via Nuitee
T
Tat Wai
6
Pros:

I stayed at the same hotel 10 years ago, I found it was dated back then. With the recent visit, nothing was changed. Still feel very dated, although well maintained.

My room was on the non-smoking floor. However, upon entering the room, there was a strong smell of cigarette smoke. The receptionist quickly re-assigned a new room without questions asked. The new room appeared to be clean without smoke smell. Unfortunately the 2nd night, I could smell the smoke again. My guess was someone was smoking and the smell traveled through the ventilation into my room.

2025-05-28 • via Nuitee
C
CHENGWEI
8
Pros:

Room windows cannot be opened and in side of room is a bit hot (27’C/81’F, Winter time). Since the hotel WiFi blocks VPN (L2TP) connection, I needed to use mobile roaming date to work while the staying.

2025-02-13 • via Nuitee
S
Stephen
10
Pros:

I stay here a lot, great place

2025-02-10 • via Nuitee
J
Jackson
10
Pros:

Staff can be much friendlier! Hotel is beautiful

2024-12-11 • via Nuitee
Y
Yishu
8
Pros:

One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.

2024-11-26 • via Nuitee
H
Hax • partner
6
Pros:

the hotel is a bit old, staff and service are soso

2024-10-14 • via Nuitee
S
Stephen
10
Pros:

this place for the dollar is hard to beat in Shenzhen.

2024-07-18 • via Nuitee
S
Stephen
10
Pros:

for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.

2024-07-18 • via Nuitee
L
Liying
10
Pros:

Nice location, right next to shopping centre. Staff are very friendly

2024-07-07 • via Nuitee
H
Howard
6
Pros:

A bit aged and old

2024-06-19 • via Nuitee
W
Wenfeng
8
Pros:

Facilities are bit old, need to be renovated soon. Staffs are nice and helpful.

2024-05-29 • via Nuitee
S
Stephen • partner
10
Pros:

Best evening buffet in Shenzhen, from my view. I know many may not agree.

2024-05-06 • via Nuitee
A
amit
10
Pros:

Great

2024-04-16 • via Nuitee
P
Puran Chand
10
Pros:

Amazing pleasant stay

2022-05-30 • via Nuitee
P
Pallage Thushara
10
Good hotel.
Pros:

Good hotel.
Staff can speak English and happy to help.

2019-12-20 • via Nuitee
A
Amy • family
8
Pros:

Excellent location and good facilities. But the room was not big, I stayed in one room with king bed, I needed more space for my luggages.
Also the staff made mistakes about price when I checked out, worked well in the end with no apology.

2019-11-08 • via Nuitee
V
Victoria
8
Pros:

Front desk check in was very good
Snow and Maxim were very nice thank you !

2019-11-07 • via Nuitee
F
Fairfair • friends
10
Pros:

Good value for money. The room is spacious and the bed and linen is comfortable. Breakfast buffet covers a good range of choices. Concierge staff is courteous and efficient. Late check out at 2 pm can be arranged with no extra cost. Very happy with this stay. The only improvement needed is the toiletries. Shampoo-conditioner in one does not cut it.

2019-11-06 • via Nuitee
V
Verified traveler
2
Pros:

Property was filthy, I had mold in the room and de

2019-10-30 • via Nuitee