Econo Lodge Inn & Suites Norton - Wise South

The entire second building wreaked of smoke and was run down. There was water damage in the room and it smelled of mildew

Overpowering smell of bleach. Evidence of water damage in the bathroom ceiling. Only one of three lights worked in the bathroom. Holes and bad repairs seen throughout the room. Sinks didn't drain.

The pool was closed and needs updating

Tub didn't work

The hotel was a ghost town the entire time we were there-no guests, basically no staff and believe me the place NEEDED staff! I asked for an ADA room since I am in a wheelchair temporarily and technically we got an ADA room but it had a regular tub/shower unit and the railings on the tub/shower were a little loose and seemed like a last minute addition to fit minimum ADA regulations. One of the reasons we booked this Econo Lodge was because of the good breakfast reviews. When we went to the lobby on the first morning there were some bananas, hard bagels, and Little Debbie type cakes on the counter and THAT IS ALL. We were well within the time stated for Breakfast (6am-9am) on a Saturday morning and NO ONE was in the food area. The worst thing was that our mattress was covered in urine stains on our mattress/pad! It was bad enough that we requested a new set of bedsheets and a new mattress pad from the desk. (This is where the great assistance from the service staff came in) I don't recommend staying at this hotel until they get everything updated, replaced, and CLEANED!

Pool wasn't cleaned

Nothing

They were rushing us 35 mins before checkout.. They entered the room while my daughter was getting dressed and the dogs ran out the room into the hall. I was coming back inside the bldg from packing items in the truck and had to grab the dogs. It was crazy..

Clean rooms and nice people

The whole place had a horrible smell. The one chair that was the only one was so filthy dirty and worn i would not sit on it
The pool was disgusting and green
They had goats and chickens running around the place
I would never stay there again.

Our bathroom was really dirty,every piece of furniture was stained and very dirty,the dressers were sticky,the whole room and the hotel was very dirty, the baseboard covers didn't fit the baseboards. The ceilings and walls were stained. the reception are was the cleanest out of the whole hotel. We got there so late we were exhausted so all we wanted to do was take a shower and get in the bed. The bed was clean I checked every sheet and pillowcase. I used to work in a hotel so I know exactly what to look for. What made as forget about the hotel being run down is the personalities of the staff members they were very nice the gentleman that checked us in and the young lady that checked us out along with the older gentleman that may have been the houseman. And also the lovely chickens we enjoyed looking at those. I can't say I get what I paid for because I have paid for less and was extremely satisfied.

N/A

This is a very outdated hotel. The shower didn’t drain properly, the toilet rocked when you sat down and got up. The bed linens were stained.

The room was filed with smoke dirty sheets pillows towels , there was animal poop behind the couch vents inscrewed like somone hiding stuff to come back for, ac d8dnt work and the TV was cable only the room had not been clean in months theres not way 5 spiders had made homes In the bathtub and we found a Crack phone behind the bed with a human finger nail not a press on an actual finger nail made of out human finger nail the whole nail not a big chunk.. left never to return.

IT WAS DIRTY/NASTY. THE BATHROOMS IN BOTH ROOMS WERE NOT WORKING PROPERLY. THERE WAS STUFF ALL OVER THE WALLS (SPLATTERS FROM PREVIOUS GUESTS) JUST GROSS

Ive stayed there several times, some of the beds are good some are terrible! ( caved in, in the middles or the edges) The pool is fine but the hot tub is never actually hot its barely even warm.