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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Wheelchair accessible
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Wine/champagne
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Outdoor fireplace
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Breakfast takeaway containers
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Spa and Amenities
Enjoy a pampering experience at Spa Gaia with massages and body treatments. Guests have free access to the gym, jacuzzi, and outdoor pool for ultimate relaxation.
Modern Rooms with Entertainment
Relax in rooms equipped with a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker. Stay connected with free Wi-Fi and unwind with an MP3 connection for your music.
Gourmet Dining and Wine Selection
Savor international cuisine at the eco-friendly Gaia restaurant, known for its fresh, local ingredients. Pair your meal with a choice of 100 Napa Valley wines at the bar.
Experience luxury and comfort at DoubleTree by Hilton Hotel & Spa Napa Valley-American Canyon. Book now for an unforgettable stay!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Made a booking and it got declined on arrival yet booking still took the money
Made a booking and it got declined on arrival yet booking still took the money
Clean and convenient
It was all good
Nothing much. Parking was abundant.
Nasty old hotel. The carpet in the hotel probably saw some good days in the 1990's. Very dirty and smelly.
The staff is rude. Had to go down 3 times asking for coffee cups in the room, they didn't have any at the reception. the 3rd time I went to ask, the staff lady yelled at me.
The staff was great and helpful.
The hotel has aged. Furniture, carpet, hallways, and the bathroom need an upgrade.
Location
Price tripled on weekend
A great staff a clean room a great location and a great restaurant and a great price!
The room could use some new paint!
Location
No breakfast included and restaurant changing a lot for breakfast
It was away from the city and quiet. The hot tub was perfectly hot after walking all day. The beds were so soft and comfortable, slept all night.
Walk way around the pool too dark
Ubicación y el personal de limpieza de habitaciones muy amable
El precio
The location was near where we needed to be; but upon heading into the room, we immediately got lost in the maze of the hotel layout! Upon walking in immediately could smell the strong cleaning chemicals mixed with cigarette smoke and unfiltered air. The carpets all throughout were ripped and stained. The room was horrible - one room smelled like urine, the other smelled like mildew. The furniture was completely worn, chipped, dusty and stained. The lighting made us feel like we were in jail; bulbs were out or old and dim. Our kids felt so uncomfortable being there. The bathroom had painted over mold (looks like black mold), dirty scuffed walls throughout, the AC unit was filthy. The window had no screens on them, and appears to be a safety hazard! We had to leave immediately due to the unsanitary conditions for our family who suffer from allergies and auto immune disorders. I personally began experiencing symptoms of water burning eyes and chest burning within 30m of being in the room! The manager on duty was not friendly, but the front desk person who helped us leave was decent with us. We had to request the refund through Hilton corporate as we felt like we were in a hostile situation, the guest service rep on the phone advised that we do the least amount of interacting based on their phone conversation with them. I recommend that this hotel be audited as a Honors member, it does not meet the standards of a Hilton property. No discount or special price is worth it to stay here.
The staff is very professional and polite
Curtain wasn’t working correctly
Free cookies and nice staff at the facility
Nothing
First room they gave us was way too small for a family of 4. It also came with only a shower, when our kids needed a bathtub. We changed rooms, thankfully. But this second room had an AC that sounded like a Harley, thin carpet over what felt like tile, and a bed that creaked horribly. Worst night’s sleep ever. For the price, I’d expect nicer accommodations. Room amenities were also different between the two rooms—different-size TV, no chairs in the second room, etc. also, not sure when the AC last had the filters replaced.
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