Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, excellent location near transport
Clean rooms and comfortable beds
Great window views from many rooms
Friendly and thoughtful staff (surprises, helpful service)
Good, varied breakfast selection
Convenient amenities (water stations, card-secured lifts, on-site restaurant and entertainment)
Cons:
Crowded reception and slow/rigid check-in (including reported surcharge for early check-in)
Occasional long waits for elevators and audible elevator noise
Inconsistent in-room amenities (toiletries, robes) between rooms
Some breakfast items missing or undercooked (pancakes); small lacks like jam
Occasional minor room issues (smoke odor reported, slow sink drainage)
Limited TV channels for some guests

Categories

Cleanliness
9.2
Multiple guests note clean rooms; one report of smoke odor in a room but overall housekeeping described positively.
Service
8.8
Staff frequently praised (friendly, surprising touches, helpful), though reception experienced crowding and check-in rigidity in some cases.
Location
9.6
Repeatedly described as central and very convenient — near station and public transport, excellent for city access.
Room Quality
8.5
Comfortable beds and great views reported; some variability in room amenities (different toiletries, robes) and a few minor maintenance issues (sink drain).
Amenities
8.2
Good on-site features noted (water dispenser, card-secured lifts, evening restaurant, table tennis), but elevator noise, inconsistent in-room supplies and slow/raw pancake machine mentioned.
Value for Money
8.6
Generally positive impressions and guests willing to recommend; a few negatives (unexpected early check-in surcharge and crowded check-in experience) affected perceived value for some.
Food and Beverage
8.4
Breakfast generally praised as varied and good, with some criticisms about missing items (jam, show-cooking options) and occasional quality issues (pancakes).
Overall Experience
9.1
Many guests described the stay as very good or memorable and would recommend/return; overall positive guest sentiment dominates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Spectacular Views of Warsaw
Experience panoramic views of Warsaw at the modern Novotel Warszawa Centrum. Located just a 5-minute walk from the Central Railway Station, this 4-star hotel offers air-conditioned rooms with flat-screen TVs, tea/coffee facilities, and safes. Enjoy a delicious breakfast and international cuisine at the NOVO2 restaurant and bar.

Wellness Center and Fitness Facilities
Unwind at the Wellness Centre with a sauna and a variety of fitness equipment on the top floor while taking in breathtaking views of the city. The hotel's 24-hour front desk staff ensures your comfort and convenience throughout your stay.

Prime Location and Excellent Connectivity
Conveniently situated opposite the Palace of Culture and Science, Novotel Warszawa Centrum provides easy access to transport options including the Centrum Metro Station, bus stops, and tram stops. Book now for a memorable stay in the heart of Warsaw.

Important information:

The guests are required to provide the hotel with any company details necessary for issuing a VAT invoice, otherwise it will be issued at the person who made the booking.

Please note that parking is accessible via 1 Parkingowa Street (maximum clearance of 6.6 feet).

Please note that the property offers 486 4-star standard rooms and 256 3-star standard rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EMA

Location

Guest Reviews

8.8
Based on 27618 reviews
Cleanliness: 9.2
Service: 8.8
Location: 9.6
Room Quality: 8.5
Amenities: 8.2
Value for Money: 8.6
Food and Beverage: 8.4
Overall Experience: 9.1
W
Wiesław • solo_traveller • pl
10
Wyjątkowy pod każdym względem...
Pros:

Pobyt w hotelu Novotel w Warszawie był znakomity! Hotel godny polecenia pod każdym względem. Komfortowe, czyste i zadbane pokoje, życzliwa i profesjonalna obsługa, pyszne śniadania oraz świetna atmosfera. Wszystko na wysokim poziomie, a personel dba o to, by goście czuli się wyjątkowo. Z przyjemnością wrócę ponownie. Serdecznie polecam! 😊

2026-11-08 • via Nuitee
K
KulTouri • solo_traveller • de
8
Zentrale Lage in Warschau mit Blick auf den Kulturpalast
Pros:

+ Super zentrale Lage
+ Hotel & Zimmer sehr sauber
+ Tolle Aussicht auf Warschau
+ reichhaltiges Frühstück

Cons:

- hatten HP gebucht. Abendessen im Form eines Buffets war nicht gut und auch nicht lecker. Daher nicht empfehlenswert.
Das Frühstück war dafür besser

2026-11-07 • via Nuitee
K
Kristina • family_with_children • by
1
Pros:

Месторасположение,завтрак

Cons:

При регистрации персонал не нашел два наших бронирования,даже когда показывали номера бронирования на букинге,в итоге нам предоставили два номера,но на следующий день пришло письмо об отмене бронирования и штрафе за незаед.Персонал,который говорит на русском,принципиально этого не делает,даже в ситуации,когда именно по их причине произошла ошибка.Нужен очень хороший английский или польский,чтобы объяснить данную ситуацию,пришлось общаться через переводчик.Оба номера в гостинице были очень пыльными,я как аллергик,почувствовала это сразу,напольное покрытие и шторы однозначно не видят химчистки.Также полотенца,белые,чистые,но если их стряхнуть,посыпется огромное количество пыли.тоже самое с подушками,одеялами.Уровень гостиницы с 4 звездами не соответствует реальности,кроме разнообразного завтрака.У них такой поток туристов в гостинице,на ресепшен попадаешь в столпотворение,ощущение будто ты на рынке,поэтому они не заботятся ни о качественной уборке,ни о клиенторориентированности.Только неприятные впечатления о данном месте пребывания.Вам неприятны люди,которые говорят на русском,напишите эту информацию на площадках для бронирования,чтобы вас обходили стороной.

2026-11-07 • via Nuitee
K
Kasia • solo_traveller • pl
7
Pros:

Lokalizacja wspaniała, obsługa w recepcji Pani Natalia wspaniała

Cons:

Halas w pokoju od jeżdżącej windy, ciężko było zasnąć ciężko spać :( naprawdę uciążliwy dźwięk:(

2026-11-07 • via Nuitee
M
Marius Butenas • family_with_children • lt
4
You are far form customer service standars.
Pros:

Not bad breakfast but if you come 9:30 mostly breakfast meals are not filed up by personal.

Cons:

We came late evening, room was booked for 2 adult and 2 children.
When we come to the room, the second bed was nor prepared at all, we had to what 30 minutes for personal to come and prepare it,at late night.
On the booking there is no information that the parking is chargeable.
The I ask personal in the evening and in the morning, I got answers it is not my fault.
Then I said I got the message form you: personal says did not send anything, it is not their fault.
Well young personal just like to say it is not my fault 😊 well, you work for hotel….
Dear hotel manager, meat personal sometimes, make conversation about customer service standards, you are way far from it.

2026-11-07 • via Nuitee
N
Natali • family_with_children • lt
10
Pros:

We had a wonderful stay at this hotel! The food was excellent, the staff were friendly and helpful, and everything was spotlessly clean. The location is fantastic, with shops, restaurants, and major attractions within easy reach. The views from our room were absolutely beautiful! Everything is conveniently located nearby, and if you want to explore further, public transport is easily accessible and very convenient.
We truly enjoyed our stay and would definitely recommend this hotel to anyone visiting Warsaw. We would happily stay here again!

2026-11-07 • via Nuitee
M
Monika • solo_traveller • gb
8
2026-11-07 • via Nuitee
I
Irena • family_with_children • lt
8
Viskas gerai
Pros:

Patogi lokacija,
Kambarys nors ir pagerintas , bet jau reiketu atsinaujinimo. Skanus gausus pusryčiai

Cons:

Girdejosi lifto keliamas triuksmas per ventiliacine šachta

2026-11-07 • via Nuitee
C
Chmura • family_with_children • ie
10
Pros:

Miła obsługa,czystość I super lokalizacja

2026-11-07 • via Nuitee
R
reuven • family_with_children • il
9
Pros:

Locatiin, breakfas

Cons:

Shower

2026-11-07 • via Nuitee
T
Theofanis • couple • gr
10
2026-11-07 • via Nuitee
G
Grzegorz • couple • gb
8
2026-11-07 • via Nuitee
M
Melissa • solo_traveller • au
10
Comfortable, convenient stay
Pros:

Location was convenient
The beds were comfortable
The breakfast was yummy
The staff were friendly

Cons:

Nothing that I can think of

2026-11-07 • via Nuitee
N
Natali • extended_group • lt
10
Pros:

We had a wonderful stay at this hotel! The food was excellent, the staff were friendly and helpful, and everything was spotlessly clean even the scent entering the hotel was very pleasant. The location is fantastic, with shops, restaurants, and major attractions within easy reach. The views from our room were absolutely beautiful! Everything is conveniently located nearby, and if you want to explore further, public transport is easily accessible and very convenient.
We truly enjoyed our stay and would definitely recommend this hotel to anyone visiting Warsaw. We would happily stay here again!

2026-11-07 • via Nuitee
Наталія • couple • ua
10
2026-11-07 • via Nuitee
M
Marek • family_with_children • pl
10
Pobyt super lokalizacja bardzo dobra
Pros:

Lokalizacja

Cons:

Parking

2026-11-06 • via Nuitee
T
Tatjana • family_with_children • lt
10
Pros:

Tobula vieta. Visur galima pėstute. Didelė automobilių stovėjimo aikštelė, tai tikrai tilpsite bet kada atvykę. Vaizdas pro langą fantastiškas. Pusryčiams pasirinkimas pakankamas.

2026-11-06 • via Nuitee
S
Sebastiano • couple • it
9
Il nostro soggiorno è stato molto rilassante e Varsavia ci ha affascinato.
Pros:

Ottima la colazione, molto assortita sia dolce che salata.

Cons:

Lasciava molto a desiderare il servizio e il pasto della cena presso il ristorante.
La SPA compresa nel pacchetto era solo la sauna che non ci ha soddisfatti.

2026-11-06 • via Nuitee
B
Boss • family_with_children • ch
10
2026-11-06 • via Nuitee
P
Petar • solo_traveller • rs
9
2026-11-06 • via Nuitee