Grand Hyatt Shanghai

Hotels
Grand Hyatt
9 (1194 reviews)
Jin Mao Tower, 88 Century Avenue , Shanghai , cn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.14
Bathrooms were dirty and room cleanliness was mentioned as needing improvement.
Service
9.11
Staff were described as helpful, though some reviews mentioned poor reception service.
Location
9.65
Conveniently located near major attractions with great views.
Room Quality
9.6
Rooms were spacious and comfortable, with great views.
Amenities
8.63
Room amenities noted as needing a modern revamp, though facilities such as the restaurant were praised.
Value for Money
8.59
Some felt the pricing did not match the overall experience due to specific issues.
Food and Beverage
9.14
Breakfast had a lot of choices and was generally praised.
Overall Experience
9.11
Overall stay was enjoyable despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Luxurious Rooms with Spectacular Views
Grand Hyatt Shanghai offers luxuriously decorated rooms with floor-to-ceiling windows, providing sweeping views of either the Pudong skyline or the Shanghai waterfront. Each spacious guestroom features modern amenities like a flat-screen TV, coffee machine, and a laptop safe box. The elegant atmosphere is enhanced by a generous working area, cosy seating, and comfortable beds with feather down duvets.

World-Class Dining Experience
Indulge in gourmet cuisine across 9 stylish restaurants at Grand Hyatt Shanghai. From signature Italian dishes at Cucina to seafood and Japanese flavors at The Grill and Kobachi, there is a wide range of local and international dishes to satisfy every palate. Guests can also enjoy local delicacies at Club Jin Mao or unwind with beverages and music at Cloud 9, Patio, and Piano Bar.

Relaxation and Recreation
Guests can enjoy a range of leisure facilities, including soothing spa treatments at Club Oasis Spa, a dip in the indoor Sky Pool with a breathtaking panorama of the Shanghai skyline, and a workout in the fitness center. The hotel also provides a well-equipped business center, tour desk assistance for sightseeing, ticketing arrangements, and car rental services.

Book your stay at Grand Hyatt Shanghai for an unforgettable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

For the third guests:
- Club rooms and Suites CNY450 + 15% service charge.
- All other room types CNY200 + 15% service charge.

Swimming Pool Dress Code Policy: For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for CNY 402.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1194 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 9.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
D
Danielrv94 solo_traveller co
10
2026-05-09 via Nuitee
E
ERSİN solo_traveller tr
10
2026-05-09 via Nuitee
L
Luka solo_traveller si
9
2026-05-08 via Nuitee
S
susan solo_traveller pe
10
2026-05-07 via Nuitee
S
susan couple pe
10
2026-05-07 via Nuitee
E
Excursion707368 Family
10
Great hotel at the top of Jin Mao Tower with the reception desk on the 54th floor
Pros:

Spa:
Nice swimming pool, approximately 12 m long, amazing jacuzzi and hot plunge basin. The spa area is separated into female and male sections, which makes the experience very comfortable. <3

Breakfast:
The breakfast buffet offers both European and Asian dishes, with a view of the Oriental Pearl TV Tower and the whole city.

NB: The youtiao 油条 was the best I have ever tried in my 15+ years of experience with Chinese food!

Rooms:
The rooms are very spacious and have good air conditioning. Best bed ever!!
Really the best bed I have slept in at a hotel: not too soft, not too hard, just right for a great deep sleep. The bed does not shake when the person sleeping next to you turns over in their sleep.

Surrounding area:
Very convenient location next to the metro station and the pedestrian bridge. It is easy to get around even on rainy days, as the tower has an underground passage connecting it to the metro station and the nearby shopping mall.

2026-05-06 via Tripadvisor
H
HIROYUKI family_with_children jp
10
素晴らしい
Pros:

客室からの景色が絶景でした

Cons:

水道の蛇口から少し水漏れがありました

2026-05-06 via Nuitee
D
davidlC2481QG NONE Cerritos, California
10
Pleasant Stay
Pros:

More comfortable and great aesthetic and morden vibe , didn't realize that many people each night around hotel to have a clear shot for the hotel and surrounding buildings.

2026-05-03 via Tripadvisor
M
Mahmut extended_group tr
8
2026-05-03 via Nuitee
I
Ivan couple ru
10
2026-05-03 via Nuitee
M
Mahmut solo_traveller tr
8
2026-05-03 via Nuitee
A
Anna Lena extended_group de
10
2026-05-02 via Nuitee
L
Leorodrez solo_traveller be
7
Visita a Shanghai
Pros:

Al ser un hotel que empieza en el piso 54, te aseguras unas vistas increíbles a toda la zona financiera y el skyline de Shanghai.

Cons:

Varias cosas que han fallado para ser un hotel de este nivel. Por ejemplo:
- El lavamanos del baño se inunda fácilmente, incluso cuando te lavas las manos simplemente.
- Había cosas que no estaban totalmente limpias
- La entrada del hotel durante el dia, al ser una zona de muchos grupos turísticos, es un poco complicado entrar por la cantidad de gente que hay.

2026-05-01 via Nuitee
E
Edoardo solo_traveller it
10
Struttura incredibile con splendida vista e posizione perfetta per gli spostamenti, servizi eccellenti e staff molto acc
Pros:

Struttura eccellente con posizione comoda per ogni spostamento,vista panoramica molto piacevole,camera molto accogliente completa di ogni servizio e comfort,staff molto disponibile e accogliente,colazioni abbondanti e molto buone

2026-05-01 via Nuitee
M
Marcia solo_traveller br
10
A vista mais linda de Shangai
Pros:

Vistas de tirar o fôlego, é possível ver toda Shangai de lá. Café da manhã ótimo e suíte muito confortável. Shopping próximo

Cons:

Nada

2026-05-01 via Nuitee
K
kiani couple au
10
Excellent
Pros:

Nice 😊 great 😌

2026-04-29 via Nuitee
B
Bernhard couple de
7
2026-04-28 via Nuitee
S
Serg couple ca
9
Pros:

Great central location, magnificent views. Great hotel facilities (spa, aquatics, restaurants). Really good breakfasts (high variety). Spacious rooms. Good value.

Cons:

Quite crowded. In-suite amenities a bit dated / simpler. Requested non-smoking room but clearly felt some odour

2026-04-27 via Nuitee
E
Engin solo_traveller tr
9
Excellent
Pros:

Location

Cons:

Need more western breakfast

2026-04-26 via Nuitee
E
Engin solo_traveller tr
9
Excellent
Pros:

Location

Cons:

Need more western breakfast

2026-04-26 via Nuitee