Grand Hyatt Shanghai

Hotels
Grand Hyatt
9 (1128 reviews)
Jin Mao Tower, 88 Century Avenue , Shanghai , cn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.14
Bathrooms were dirty and room cleanliness was mentioned as needing improvement.
Service
9.11
Staff were described as helpful, though some reviews mentioned poor reception service.
Location
9.65
Conveniently located near major attractions with great views.
Room Quality
9.6
Rooms were spacious and comfortable, with great views.
Amenities
8.63
Room amenities noted as needing a modern revamp, though facilities such as the restaurant were praised.
Value for Money
8.59
Some felt the pricing did not match the overall experience due to specific issues.
Food and Beverage
9.14
Breakfast had a lot of choices and was generally praised.
Overall Experience
9.11
Overall stay was enjoyable despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Luxurious Rooms with Spectacular Views
Grand Hyatt Shanghai offers luxuriously decorated rooms with floor-to-ceiling windows, providing sweeping views of either the Pudong skyline or the Shanghai waterfront. Each spacious guestroom features modern amenities like a flat-screen TV, coffee machine, and a laptop safe box. The elegant atmosphere is enhanced by a generous working area, cosy seating, and comfortable beds with feather down duvets.

World-Class Dining Experience
Indulge in gourmet cuisine across 9 stylish restaurants at Grand Hyatt Shanghai. From signature Italian dishes at Cucina to seafood and Japanese flavors at The Grill and Kobachi, there is a wide range of local and international dishes to satisfy every palate. Guests can also enjoy local delicacies at Club Jin Mao or unwind with beverages and music at Cloud 9, Patio, and Piano Bar.

Relaxation and Recreation
Guests can enjoy a range of leisure facilities, including soothing spa treatments at Club Oasis Spa, a dip in the indoor Sky Pool with a breathtaking panorama of the Shanghai skyline, and a workout in the fitness center. The hotel also provides a well-equipped business center, tour desk assistance for sightseeing, ticketing arrangements, and car rental services.

Book your stay at Grand Hyatt Shanghai for an unforgettable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

For the third guests:
- Club rooms and Suites CNY450 + 15% service charge.
- All other room types CNY200 + 15% service charge.

Swimming Pool Dress Code Policy: For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for CNY 402.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1128 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 9.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
N
Nicoletta couple it
9
2026-03-28 via Nuitee
C
Casassa Sian couple it
10
2026-03-25 via Nuitee
M
Manfred solo_traveller de
7
Okay, beim nächsten Mal würde ich aber ein anderes Hotel ausprobieren.
Pros:

Spektakulär hoch gelegenes Hotel (ab 54. Etage) mit spektakulärem „Innenhof“.

Cons:

Nicht so schön war, dass in den Zimmern mit Club Floor Zugang ein fast 2 Meter breiter „Sims“ war, der dadurch das Gefühl für die Höhe und die Sicht nach unten sehr eingeschränkt hat. Wenn man das mag, ist es sehr schade. Außerdem führt das Design der Fassade zu sehr vielen Quer-Vertkalriegeln die ebenfalls die Sicht stark beeinträchtigen.
Das Essen im Club Floor war gut, aber nahezu immer absolut gleich. Aber okay..

2026-03-25 via Nuitee
D
Dmitry couple ee
10
2026-03-23 via Nuitee
J
Juan Francisco couple ar
1
2026-03-22 via Nuitee
1
109stevel NONE Sydney, New South Wales
10
Outstanding views up in the sky
Pros:

We booked the Grand Hyatt due to its excellent location and the facilities it offered.
The hotel itself is superb and the views from the rooms, club lounge and bars were exceptional.
It is directly across the road from the Shanghai Tower and the Financial Tower so makes it easy for those wanting to go to all three viewing platforms.
The rooms were clean and we had a corner room so had superb views of the Shanghai Tower and the river.
The staff were great and were available to answer any queries we had. Davis, at the Concierge desk was outstanding. So helpful, professional and friendly and went out of his was to assist us with any query we had.
The breakfast in the Club Lounge was excellent and the food during evening happy hour, which went for 3 hours, was also excellent in terms of variety.
The evening drink were limited and unlike other club lounges, there was no whisky or champagne for guests. There were other beers, spirits, soft drinks and fruit juice available.
Overall, a wonderful stay in a spectacular hotel.
Highly recommended.

2026-03-18 via Tripadvisor
B
Betty family_with_children ca
10
Cons:

There's an overcharge on the accommodation. Thus the hotel asked me to dispute this with Booking.com so more work to deal with. It's such a hassle.

2026-03-18 via Nuitee
M
Matt family_with_children gb
9
Pros:

Great hotel, amazing views

2026-03-17 via Nuitee
M
martin solo_traveller fr
6
Too expensive for service provided
Pros:

Location

Cons:

Welcoming experience and check-in experience
quality of breakfast, service in general

2026-03-16 via Nuitee
Z
Zeling couple jp
3
2026-03-15 via Nuitee
V
Voyager11254516122 Couples
10
Good views and comfortable rooms
Pros:

The hotel was clean and relatively quiet. Staff was friendly but maybe not as much as expected from the level of hotel.

The room was well equipped and spacious enough with a good bathroom and the robes are some of the better I have bad.

Views are great no matter the location of your room

2026-03-14 via Tripadvisor
E
EUNYOUNG family_with_children kr
4
2026-03-13 via Nuitee
T
Thorsten solo_traveller ch
8
2026-03-12 via Nuitee
R
Ruth couple au
9
Loved the staff (especially Thomas) , the location and our fabulous view.
Pros:

Firstly we had exceptional service from Thomas when we checked in and there was confusion about the two Hyatt hotels in Shanghai. He went over and above to sort our bookings, help with all sorts of issues and made the whole mess much less stressful because of his calm approach.

Cons:

The air conditioning in our room was very hard to regulate.

2026-03-12 via Nuitee
C
Chin Leong solo_traveller sg
9
Very comfortable, nice hotel with very good view
2026-03-11 via Nuitee
A
Aidan family_with_children ie
10
2026-03-10 via Nuitee
A
Anna family_with_children de
7
Pros:

Die Lage, Sauberkeit, das Frühstück, große Zimmer und teils tolle Ausstattung

Cons:

Leider nicht wirklich kinderfreundlich und keine Unterstützung bei Buchungsproblem

2026-03-10 via Nuitee
T
Tatevik solo_traveller am
9
2026-03-09 via Nuitee
T
Thomas couple de
8
Gern wieder einmal
Pros:

Tolles Frühstück
Grösse des Zimmers
Ausblick
Sauna mit Jacuzzi, Schwimmbad

Cons:

WiFi nicht zufriedenstellend
Langsam
Teilweise nicht verfügbar

2026-03-08 via Nuitee
S
Silvia couple de
10
Fabelhaft
Pros:

Top Lage , mitten im Auge von Shanghai. Wird hatten ein Cloud Room im 85 Stock . Atemberaubend bei Nacht und der Beleuchtung , ua Pearl of Asia . PuDong und PuXi .

Cons:

/

2026-03-08 via Nuitee