Grand Hyatt Shanghai

Hotels
•
Grand Hyatt
9 (1368 reviews)
Jin Mao Tower, 88 Century Avenue , Shanghai , CN
+86 21 5049 1234

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.14
Bathrooms were dirty and room cleanliness was mentioned as needing improvement.
Service
9.11
Staff were described as helpful, though some reviews mentioned poor reception service.
Location
9.65
Conveniently located near major attractions with great views.
Room Quality
9.6
Rooms were spacious and comfortable, with great views.
Amenities
8.63
Room amenities noted as needing a modern revamp, though facilities such as the restaurant were praised.
Value for Money
8.59
Some felt the pricing did not match the overall experience due to specific issues.
Food and Beverage
9.14
Breakfast had a lot of choices and was generally praised.
Overall Experience
9.11
Overall stay was enjoyable despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Luxurious Rooms with Spectacular Views
Grand Hyatt Shanghai offers luxuriously decorated rooms with floor-to-ceiling windows, providing sweeping views of either the Pudong skyline or the Shanghai waterfront. Each spacious guestroom features modern amenities like a flat-screen TV, coffee machine, and a laptop safe box. The elegant atmosphere is enhanced by a generous working area, cosy seating, and comfortable beds with feather down duvets.

World-Class Dining Experience
Indulge in gourmet cuisine across 9 stylish restaurants at Grand Hyatt Shanghai. From signature Italian dishes at Cucina to seafood and Japanese flavors at The Grill and Kobachi, there is a wide range of local and international dishes to satisfy every palate. Guests can also enjoy local delicacies at Club Jin Mao or unwind with beverages and music at Cloud 9, Patio, and Piano Bar.

Relaxation and Recreation
Guests can enjoy a range of leisure facilities, including soothing spa treatments at Club Oasis Spa, a dip in the indoor Sky Pool with a breathtaking panorama of the Shanghai skyline, and a workout in the fitness center. The hotel also provides a well-equipped business center, tour desk assistance for sightseeing, ticketing arrangements, and car rental services.

Book your stay at Grand Hyatt Shanghai for an unforgettable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

For the third guests:
- Club rooms and Suites CNY450 + 15% service charge.
- All other room types CNY200 + 15% service charge.

Swimming Pool Dress Code Policy: For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Property Video

Guest Reviews

9
Based on 1368 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 9.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
F
Filip • solo_traveller • sk
8
2026-09-12 • via Nuitee
R
Raul • couple • es
5
Pros:

Ubicación

Cons:

Nos cobraron un depósito de 500 euros que aún no hemos recibido 5 días después, y nos ha trastocado el viaje al llevar el dinero en tarjeta internacional.

2026-09-12 • via Nuitee
D
Dion • couple • nl
10
UITMUNTENT
Pros:

De ruime keuze aan spa faciliteiten en klantgerichtheid

Cons:

Alles wat goed

2026-09-11 • via Nuitee
八下田 • extended_group • jp
10
2026-09-09 • via Nuitee
I
inga • family_with_children • lt
10
2026-09-09 • via Nuitee
C
Céline • solo_traveller • ch
6
Pros:

La vue, le service et la location

Cons:

L’hôtel est un peu vieux. Attendez-vous à des grincements des vitres à cause du vent. Je n’avais pas d’eau chaude non plus à cause des problèmes de pluies. Pour le prix, je trouve que l’hôtel n’est pas à la hauteur.

2026-09-08 • via Nuitee
M
María Fernanda • extended_group • co
9
2026-09-08 • via Nuitee
M
Makhmadali • extended_group • uz
10
2026-09-08 • via Nuitee
E
elisa • family_with_children • it
9
2026-09-08 • via Nuitee
G
Giuseppe • solo_traveller • it
10
2026-09-07 • via Nuitee
R
Roberto • family_with_children • es
9
2026-09-06 • via Nuitee
R
Raphael • couple • ch
10
gerne wieder
Pros:

unglaubliche aussicht auf flussseite - sehr gutes frückstück - zimmer sehr gut designed, wenn auch ein bisschen in die jahre gekommen, sehr gut gelegen

Cons:

rezeption hätte freundlicher sein können

2026-09-05 • via Nuitee
W
WEI • couple • jp
9
2026-09-05 • via Nuitee
P
Pietrangelo • family_with_children • it
10
Albergo bellissimo, lussuoso e con rapporto qualità prezzo super. Uno dei grattacieli simbolo di Shangai
Pros:

Beh, che c’è da dire se ti svegli e vedi il fiume e la Pearl Oriental Tower dalla tua finestra al 67esimo piano?

2026-09-04 • via Nuitee
A
Alina • couple • uz
9
Pros:

Очень достойные завтраки, каждый найдет себе вариант.
Локацию и вид с окна топ !

2026-09-02 • via Nuitee
D
David • extended_group • gb
8
2026-09-02 • via Nuitee
P
Philipp • solo_traveller • at
10
2026-09-02 • via Nuitee
E
Elia • couple • it
9
Vista bellissima e pulizia accurata
Pros:

Posizione centrale, comodo per gli spostamenti pulizia ottima. Cosa migliore la vista !!! Ad un livello molto alto in tutti i sensi. Bagno molto bello con vasca e doccia. Lenzuola letto cuscino e asciugamano di ottima manifattura.
Colazione ottimale sia orientale che occidentale

Cons:

Pochi controlli all’ingresso per il resto tutto perfetto

2026-09-01 • via Nuitee
V
Viktor • couple • ru
10
A wonderful hotel with spacious rooms, beautiful views, and truly excellent service. We'd stay again
Pros:

We were offered a room upgrade at check-in and got a wonderful spacious room with a beautiful river view and even a glimpse of the Oriental Pearl Tower. The beds were very comfortable, and the staff were exceptionally polite, attentive, and helpful

Cons:

The water in the shower drained quite slowly, and there was no bath bomb this time, although we had one during our previous stay. I’m also still not a big fan of the security deposit required at check-in, though I understand this is quite common in China

2026-08-31 • via Nuitee
S
Stefan • family_with_children • de
8
2026-08-30 • via Nuitee