Grand Hyatt Shanghai

Hotels
Grand Hyatt
9 (1326 reviews)
Jin Mao Tower, 88 Century Avenue , Shanghai , cn

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.14
Bathrooms were dirty and room cleanliness was mentioned as needing improvement.
Service
9.11
Staff were described as helpful, though some reviews mentioned poor reception service.
Location
9.65
Conveniently located near major attractions with great views.
Room Quality
9.6
Rooms were spacious and comfortable, with great views.
Amenities
8.63
Room amenities noted as needing a modern revamp, though facilities such as the restaurant were praised.
Value for Money
8.59
Some felt the pricing did not match the overall experience due to specific issues.
Food and Beverage
9.14
Breakfast had a lot of choices and was generally praised.
Overall Experience
9.11
Overall stay was enjoyable despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Luxurious Rooms with Spectacular Views
Grand Hyatt Shanghai offers luxuriously decorated rooms with floor-to-ceiling windows, providing sweeping views of either the Pudong skyline or the Shanghai waterfront. Each spacious guestroom features modern amenities like a flat-screen TV, coffee machine, and a laptop safe box. The elegant atmosphere is enhanced by a generous working area, cosy seating, and comfortable beds with feather down duvets.

World-Class Dining Experience
Indulge in gourmet cuisine across 9 stylish restaurants at Grand Hyatt Shanghai. From signature Italian dishes at Cucina to seafood and Japanese flavors at The Grill and Kobachi, there is a wide range of local and international dishes to satisfy every palate. Guests can also enjoy local delicacies at Club Jin Mao or unwind with beverages and music at Cloud 9, Patio, and Piano Bar.

Relaxation and Recreation
Guests can enjoy a range of leisure facilities, including soothing spa treatments at Club Oasis Spa, a dip in the indoor Sky Pool with a breathtaking panorama of the Shanghai skyline, and a workout in the fitness center. The hotel also provides a well-equipped business center, tour desk assistance for sightseeing, ticketing arrangements, and car rental services.

Book your stay at Grand Hyatt Shanghai for an unforgettable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

For the third guests:
- Club rooms and Suites CNY450 + 15% service charge.
- All other room types CNY200 + 15% service charge.

Swimming Pool Dress Code Policy: For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9
Based on 1326 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 9.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
9
994michaely NONE
10
Very good hotel to stay
Pros:

In general it's very good hotel to stay, nice view of river, room is clean and bed is firm and comfortable. Breakfast has a lot of varieties and the food tastes good but not excellent. It's newer hotel in Shanghai Pudong and better than most 5 star state-owned hotels on the west side of river.

2026-07-26 via Tripadvisor
S
Sherpa08715745109 NONE
10
Dream
Pros:

Perfect location—everything is within easy walking distance, and the view is absolutely unforgettable. We really enjoyed our stay and would definitely recommend it.

2026-07-26 via Tripadvisor
D
Diyan family_with_children bg
10
Pros:

Best hotel I have ever been to.

Cons:

Spectacular location .

2026-07-25 via Nuitee
A
Andrei couple ru
8
2026-07-25 via Nuitee
H
Hidayat couple mz
10
2026-07-25 via Nuitee
M
Mohammed family_with_children sa
10
2026-07-24 via Nuitee
K
K6960DRgeorges NONE
10
If come, Book the Club-Access room(or above).
Pros:

Book the Club-access room, it never disappoint you. The waiter in the Grand Club is considerate, you could ask the waiter on the 54th floor lobby(if you booked the club-access room and above), they will take you to the 83rd floor to check-in and check-out. The meals is great, especially the breakfast on the 56th floor, they use Technogym in the gym, you could have a try. Additionally, the views is marvellous that you’ll never forget.

2026-07-23 via Tripadvisor
A
Aleksandr solo_traveller ee
10
Excelent
Pros:

I booked a standard queen-size room for a 9-night business trip. The room was on the 78th floor, with a partial view of the river and the Shanghai Tower, which is definitely a plus. The room was spacious, everything was in place, and everything worked properly. It was fairly clean, and the daily housekeeping always kept it looking neat and well maintained. The breakfast was good and had something for everyone, with both Western and Asian options. It’s better to go for breakfast early, because after 9:00 a.m. it starts getting pretty crowded.

Cons:

The only downside was that it wasn’t possible to take a single elevator all the way from the first floor to the room. You have to go up to the lobby first, using one elevator from floors 1 to 54, then switch to another part of the building and take different elevators to go higher. That’s probably just due to the building’s design, but it’s worth allowing extra time for it.

2026-07-23 via Nuitee
A
Alexander solo_traveller ch
5
2026-07-22 via Nuitee
S
sheldons915 NONE
10
Best place to stay in Shanghai
Pros:

We had another womdeful stay at the Grand Hyatt in Shanghai! We have been staying there every year for the last 10 years and it does not disappoint! Mr Meng and his staff make sure your stay is a wondefull experience. Fred at the front desk will alwyas take care of you. Georgie was great as was Zhu at the pool. It you want a nice place to stay visit the Grand Hyatt Shanghai!

2026-07-21 via Tripadvisor
Абылай family_with_children kz
8
2026-07-21 via Nuitee
A
Aaron family_with_children au
10
2026-07-20 via Nuitee
Z
Zerjav family_with_children si
9
The hight and the view, wow.
Pros:

The looby starts in the 54th floor. The hotel is so high and the views from the rooms are amazing. Staff is very friendly. Its something special to stay in this hotel.

Cons:

The pool is little small for such a big hotel.

2026-07-19 via Nuitee
C
Chiefie2014 Business Geneva
2
Not recommended. Stay somewhere else.
Pros:

The worst check-in experience I have had in any hotel, that I can remember. Staff are rude, slow and inefficient.

It took 45 mins to check-in.

2026-07-18 via Tripadvisor
A
alexhH7294TG Solo travel Dallas, Texas
8
Good one time experience
Pros:

I stayed here for a week and had a "good stay." The hotel is situated in the historical Jin Mao Tower and provides great views if given the right room of the bund. However, the views aren't perfect as there are many other buildings blocking the bund. I would also argue that looking at the skyscrapers from the other side of the bund is probably better than being inside them.

In regards to the room, I thought it was spacious and clean; however, probably a bit outdated, especially compared to other Hyatt properties in Shanghai. The location of the hotel also is not the best as its a 5-10 minute walk to the nearest mall with dining options outside of the hotel. Right beside the mall is the nearest subway station as well, which you can then take to get the other side of the bund.

The breakfast offerings at the hotel are great and expansive with many options. It was one of the larger offerings I saw, but also very packed. I also dined at the Shanghainese restaurant at the top floor of the hotel and it was great; however, it did have a sort of eerie feeling to it as it was quite empty. All in all, it was a good stay and one of those situations where I would want to stay once, but likely would not choose to stay again.

2026-07-16 via Tripadvisor
A
Anoop extended_group gb
8
Look forward to returning
Pros:

Great location and stunning views over Pudong, Bund and the river. What made this experience phenomenal was Miss Georgie the Manageress. Her personal attention to customer care was outstanding. Hyatt need to acknowledge such talent and leadership

Cons:

Shame the Jacuzzi was not working but these things happen.

2026-07-16 via Nuitee
J
jiabao family_with_children sa
10
2026-07-16 via Nuitee
B
Boris extended_group de
9
2026-07-15 via Nuitee
N
NA family_with_children cn
10
2026-07-14 via Nuitee
V
Vicki couple au
10
Amazing 9 day stay. Highly recommend and will definitely stay again.
Pros:

Comfortable and clean. Restaurants and Cloud Nine bar a was exceptional

Cons:

N/A

2026-07-14 via Nuitee