Best Western Plus Hotel at the Convention Center

Hotels
•
Best Western Plus
8.6 (674 reviews)
517 E. 1st Street , Long Beach , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Cleanliness issues (e.g., mattress smell)
No microwave in room
Inconsistent service from front desk staff

Categories

Cleanliness
8.09
Some reviews mentioned cleanliness issues, such as urine smell in mattresses.
Service
8.86
Staff were generally noted as pleasant and helpful, though some inconsistency in friendliness was mentioned.
Location
9.1
Multiple reviews praised the location for its proximity to attractions and convenience.
Room Quality
8.55
Rooms were mostly described as clean and comfortable, with little criticism.
Amenities
8.58
Amenities like breakfast and parking were mentioned positively despite some missing items like microwaves.
Value for Money
8.54
Value perception was slightly affected by cost complaints but overall satisfactory.
Food and Beverage
8.39
Breakfast received high marks, though some noted it could be better managed.
Overall Experience
8.66
Overall satisfaction was high despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:12

Property Description

Luxurious Accommodation
Stay at the Best Western Plus Hotel at the Convention Center in Long Beach for a truly upscale experience. Enjoy the comfort of well-equipped rooms with flat-screen TVs and free toiletries.

Relaxation and Fitness
Unwind in the on-site indoor pool or break a sweat at the fitness centre during your stay. Whether you prefer a leisurely swim or an intense workout, we have you covered.

Convenient Location
Located near popular attractions like Queen Mary and the Convention Center, our hotel offers easy access to the best of Long Beach. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 674 reviews
Cleanliness: 8.09
Service: 8.86
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.39
Overall Experience: 8.66
D
Dawn • couple • us
2
I will not stay at this Best Western Long Beach location again.
Pros:

Breakfast was ok. Eggs were runny and bacon was undercooked. Bed was comfortable.

Cons:

A roach was in our bathroom. I told the front desk. They sent housekeeping to the room. The hotel itself had a damp smell to it as well

2026-05-01 • via Nuitee
J
Jose • couple • us
8
Overall great location and great service
Pros:

Great location

Cons:

Breakfast could be better.

2026-04-29 • via Nuitee
E
eswar • solo_traveller • in
9
Value for money. Great for business travellers.
Pros:

Location is very good. Staff is quite helpful. Breakfast shoukd have been better. No variety .

Cons:

Breakfast would have been better. Almost same every morning.no variety.

2026-04-26 • via Nuitee
X
Xavier • solo_traveller • us
4
Pros:

Location and price

Cons:

The ADA room was so badly adapted that I could not shower or take a bath. I had to leave a night earlier.

The bed was too small.

2026-04-25 • via Nuitee
R
Rosanne • solo_traveller • us
9
2026-04-25 • via Nuitee
Z
Zane • extended_group • us
9
Location, location, location..!
Pros:

Honestly… great location remolded rooms. No complaints. 🙌

Cons:

A tad bit of remodeling, but not close to the rooms you are staying in.

2026-04-22 • via Nuitee
A
Arly • couple • us
8
Excellent staff, clean rooms , close to downtown
Pros:

I love how the staff were very welcoming, safe parking lot , and very comfortable beds !

Cons:

the body wash dispenser wasn’t refilled

2026-04-13 • via Nuitee
E
Eunice Da Silva • couple • br
10
Eu gostei muito , os funcionários são atenciosos , prestativos , todas nossas solicitações foram atendidas .
Pros:

Quarto com banheiro , muito limpo e com produtos de higiene ótimos

Cons:

Muito pó nos quartos

2026-04-13 • via Nuitee
R
Roberta • family_with_children • us
9
Pros:

I like that it was close to alot of things

Cons:

The price

2026-04-08 • via Nuitee
P
Paula • family_with_children • us
10
Pros:

The complimentary breakfast was very good -- a nice seating area with a weekly changing menu posted. There was a wide variety of options including a fresh waffle station, hot oatmeal, good omelettes, a yogurt dispenser, and a beverage station with many choices including lattes and Expresso. The staff was exceptional.

Cons:

I would have liked a microwave in the room; however, there is one in the dining room as well as a coffee maker and refrigerator in the room.

2026-04-05 • via Nuitee
M
medicarekev • Business • Longview, Washington
10
Good staff and breakfast.
Pros:

Staff professionally handled a loud Karen who wanted the free breakfast but she wasn't a guest

2026-04-03 • via Tripadvisor
O
Oh • solo_traveller • us
9
Pros:

위치 매우 좋음

Cons:

바쁜 때여서 객실이 예상보다 늦게 체크인할수있었다

2026-03-31 • via Nuitee
C
Crystal • extended_group • us
4
Pros:

Location

Cons:

Coaches were found in multiple rooms and some rooms were dirty

2026-03-29 • via Nuitee
K
Katrina • family_with_children • us
10
WILL BE RETURNING!
Pros:

The location was central to other places desired, restaurants and pastery shop. The staff was very friendly, welcoming, and helpful. The breakfast very good with lots of options. The beds were comfortable and cozy. The price was very economical. Parking was underground and secure. We travel to the LBC often and will be returning here for future stays.

Cons:

There wasn't anything I did not like.

2026-03-28 • via Nuitee
D
Debra • extended_group • us
8
Cons:

Beds sagged a little and should be changed to queen size.

2026-03-25 • via Nuitee
M
MissWisc • Business • Appleton, Wisconsin
2
ID theft
Pros:

My company booked the hotel for a conference. Arrived late after several delayed flights, so I didn't realize the night clerk was making a copy of our driver's licenses until after the damage was done. He refused to delete it - told me it was scanned. and policy that they did it for everyone.

When I went to check out I asked to have the scan deleted. She told me the "night auditor" had "thrown the photocopy away" A scan is not a photocopy - someone is lying. I asked if it shredded or just tossed because I want confirmation that it's safely gone. She couldn't tell me what actually happened.

If you value your safety and identnty, don't stay here.

2026-03-23 • via Tripadvisor
I
Ivan • family_with_children • us
10
2026-03-21 • via Nuitee
O
Oluwatoyin • couple • us
10
2026-03-10 • via Nuitee
E
Erin • couple • us
8
2026-03-07 • via Nuitee
M
Martin • family_with_children • mx
10
2026-03-04 • via Nuitee