HOTEL MYSTAYS Otemae

Hotels
•
Mystays Hotel Group
7.9 (1680 reviews)
Chuo-ku Tokui-Cho 1-3-2 , Osaka , jp

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Laundry
Fax/photocopying
Ironing service
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Review Highlights

Pros:
Friendly, helpful staff
Convenient location near transport and attractions
Spacious rooms
Good value/price
Some well-equipped rooms (large fridge, adequate amenities)
Cons:
Cleanliness issues: odors (smoke), stained walls, dirty linens/carpet in some rooms
Inconsistent room quality: some rooms renovated, others dated
Bathroom/ventilation problems (old toilets, weak extractor fans, malfunctioning washlet)
Amenity problems in some cases (temperamental washing machine, dead AC remote)
Weak/spotty internet in some rooms

Categories

Cleanliness
6
Multiple reviews report unpleasant smells (including smoke), stained walls, dirty sheets, small flies, and generally dated/dirty-feeling carpets and curtains; some guests did note cleaned beds/bathrooms but overall cleanliness is a notable negative.
Service
9.5
Strongly positive across languages: staff repeatedly described as very friendly, helpful and polite; smooth check-in and attentive service mentioned in many reviews.
Location
8.8
Frequently praised for convenient location: close to subway/stations, walkable to attractions (e.g., Osaka Castle), and near many eating options and convenience stores.
Room Quality
7
Mixed reports: rooms often spacious but many are dated; some rooms renovated while others showed wear (stained walls, old toilets) and occasional strong odors.
Amenities
7.4
Mixed comments: positives include large refrigerators and generally adequate amenities; negatives include temperamental washing machine, ropey kitchen in one review, weak ventilation and malfunctioning AC remote or washlet in some rooms.
Value for Money
8.6
Several guests highlighted good value and low price (e.g., '激安', ‘good value’), finding the hotel a reasonable bargain given location and room size.
Food and Beverage
7.9
Not discussed in reviews; assigned target overall rating (no consistent mentions of breakfast/food services).
Overall Experience
8
Generally positive overall: many guests enjoyed spacious rooms, helpful staff and location, though persistent cleanliness and dated-room issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:39

Property Description

Modern Apartments with Kitchenettes
Hotel Mystays Otemae offers modern apartments with convenient kitchenettes, perfect for guests looking for a comfortable and homely stay. With free WiFi access throughout the property, guests can stay connected while enjoying their home-cooked meals.

Convenient Amenities and Services
The hotel provides a range of amenities to ensure a pleasant stay for guests. From VCRs and video-on-demand movies in each apartment to air purifiers and high-tech toilets in the private bathrooms, Hotel Mystays Otemae pays attention to every detail to cater to the needs of its guests.

Ideal Location for Exploring
Located just a short distance from various transportation hubs, guests can easily explore the city and its attractions. With Universal Studios Japan and Osaka Castle within reach, Hotel Mystays Otemae is the perfect choice for travelers looking to experience the best of Osaka.

Book your stay at Hotel Mystays Otemae now and enjoy a comfortable and convenient accommodation experience in Osaka.

Important information:

Please note, the credit card that was used to guarantee the reservation will be charged with applicable cancelation charges in the event of cancelation after the cancelation deadline.

Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Please note, adult rates are applicable to children 12 years and older. Please contact the property for more details.

Please note that Hotel Mystays Otemae does not provide daily housekeeping service. Housekeeping service is available at additional cost, and can be requested in advance. This can be noted in the Special Request box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.

When booking 10 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.

Telephone use requires a deposit.

Kindly remind that the front desk closes at 22:00, and no one to be reached after that.
Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

Please present the booking confirmation to the front desk at time of check-in.

The full amount of the reservation must be paid at check-in.

DIRECTIONS: Take Exit 4 at Tanimachi-Yonchome Subway Station, and continue in the same direction down Hommachi-dori Street for 2 blocks (722 feet). You should see a Family Mart convenience store across the street on your left. Turn right and walk 164 feet, the hotel will be on your right.

Alipay is accepted at the property.

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

7.9
Based on 1680 reviews
Cleanliness: 6
Service: 9.5
Location: 8.8
Room Quality: 7
Amenities: 7.4
Value for Money: 8.6
Food and Beverage: 7.9
Overall Experience: 8
A
AYANO • solo_traveller • jp
6
2026-08-29 • via Nuitee
N
NOKDOO • solo_traveller • kr
4
Pros:

깔끔하고, 역이랑 가까워서 좋았습니다. 직원분들도 정말 친절하셨어요.

Cons:

수건을 직접 가져가야 하는점은 좀 아쉬웠습니다. 그리고 방음이 제법 아쉬웠습니다.

2026-08-28 • via Nuitee
A
Aitor • solo_traveller • es
8
2026-08-28 • via Nuitee
S
Solenn • solo_traveller • fr
8
Pros:

Appartement grand et confortable

Cons:

Peut etre qu'un petit rafraichissement pourrait etre bien. Rien à redire sinon

2026-08-28 • via Nuitee
J
Judit • couple • es
9
2026-08-27 • via Nuitee
S
Silvina • couple • ar
2
Pros:

Nada

Cons:

En mi caso la habitación que me tocó era muy pequeña, no podías ni moverte, lo que la hacía incómoda, tenía un olor impregnado, no sé bien a qué, pero era desagradable, ni ventilando todo el día logré sacarlo. El personal, salvo una señora que cumplía cierto horario, junto con un señor que hablaba algo de español,que fueron colaboradores, el resto dejó bastante que desear. No volvería ni lo recomendaría.

2026-08-27 • via Nuitee
M
Marc Baderot • couple • fr
9
Pros:

Nous y avons séjourné une nuit avant de retourner à l'aéroport le lendemain. Chambre propre avec un coin cuisine, bien équipée, personnel très accueillant. Nous avons pu laisser nos bagages à l'accueil avant le check in et surtout les laisser après le check out pour visiter tranquillement avant de prendre l'avion.

Cons:

Lit un peu petit (certainement un 120 cm de large)

2026-08-27 • via Nuitee
M
Michele • family_with_children • it
6
Pros:

prodotti per il bagno sempre disponibili alla reception; staff disponibile

Cons:

non c'è un vero e proprio servizio in camera; per cambiare gli asciugamenti bisogna andare alla reception; camera con forte odore di umidità nonostante un deumidificatore; zona non molto centrale ma abbastanza rumorosa

2026-08-27 • via Nuitee
アイン • couple • jp
8
2026-08-26 • via Nuitee
C
Chihiro • family_with_children • jp
8
Excellent
Pros:

Space

Cons:

Nothing

2026-08-26 • via Nuitee
C
Coline • solo_traveller • fr
8
2026-08-26 • via Nuitee
M
Marta • extended_group • it
7
Piacevole soggiorno a Osaka
Pros:

Struttura accogliente e per essere in Giappone spazi piuttosto ampi

Cons:

Arredamento un po’ desueto

2026-08-25 • via Nuitee
B
Boubet • couple • fr
10
2026-08-25 • via Nuitee
孟汝 • extended_group • tw
10
I feel very good to live here
Pros:

It is quite comfortable to stay here; there is a washing machine for laundry and a microwave for heating up food.

Cons:

No

2026-08-24 • via Nuitee
I
ITO • extended_group • jp
9
Pros:

5人でお安く2泊出来て良かったです！

2026-08-24 • via Nuitee
L
Laura • solo_traveller • it
8
Pros:

Stanza molto ampia con tutto il necessario.

2026-08-24 • via Nuitee
E
Eita • couple • jp
10
2026-08-24 • via Nuitee
N
nguyen • couple • vn
10
2026-08-23 • via Nuitee
M
Miyuki • extended_group • jp
8
お部屋が綺麗で感動しました
Pros:

凄く綺麗でまた泊まりたいです。ホテル並みに整っていて、気に入りました！

Cons:

夜、外の人の声が凄く聞こえました

2026-08-23 • via Nuitee
C
CHIH-CHUN • solo_traveller • tw
9
2026-08-23 • via Nuitee