Comfort Inn & Suites Lubbock West

Hotels
•
Comfort
8.2 (517 reviews)
3430 West Loop 289 , Lubbock , US
+1 806-780-4000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff / management
Good, convenient location (near Texas Tech)
Comfortable beds and spacious rooms
Good breakfast (generally filling)
Pool / Jacuzzi available
Ample parking
Cons:
Recurring cleanliness problems (stains, hair, bugs)
Bathroom maintenance issues (rust, wobbly toilet, stained tubs)
Stained or old mattresses / pull-out mattress issues
Gym broken and on-site remodeling disruptions
Occasional freeway noise

Categories

Cleanliness
5.5
Multiple reviews report poor cleanliness: stained tubs, rust, wobbly toilets, hair on pillowcases, visible dirt buildup and bug issues.
Service
10
Consistently praised: front desk/clerk described as outstanding, management went above and beyond, staff and weekday breakfast host noted as friendly and helpful.
Location
9
Frequently noted as a strong point: convenient location, easy access to Texas Tech and local destinations; some freeway noise mentioned but not disruptive for most.
Room Quality
7.5
Rooms described as spacious with comfortable beds, but reports of wear and maintenance issues (old/uneven mattresses, stained pull-out mattress, loose tile, tub needing resurfacing).
Amenities
8.3
Mixed: jacuzzi and pool positively mentioned and breakfast area clean; gym machines broken and on-site remodeling disturbed some stays.
Value for Money
8.5
Multiple guests described the location as a good value and suitable for visits; a few felt price did not fully match condition but overall value impressions are positive.
Food and Beverage
8
Breakfast generally described as good and filling with friendly service; a few noted the breakfast selection was somewhat sparse and weekend hours could be extended.
Overall Experience
8.8
Overall stays are positive due to helpful staff, comfortable beds and convenient location, though recurring cleanliness and some maintenance issues lowered satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Located just off Loop 289, the Comfort Inn & Suites offers easy access to downtown and nearby attractions like Texas Tech University and Buffalo Springs Lake.

Amenities Galore
Enjoy complimentary hot breakfast, high-speed internet, and local calls. Unwind in the indoor pool, sauna, or exercise room. Business travelers can make use of the executive boardroom, business center, and fax services.

Cozy Rooms with Modern Amenities
Each guest room features a refrigerator, microwave, flat-screen TV, and more. Some rooms even come with plasma TVs. Laundry facilities are available for added convenience.

Book your stay at Comfort Inn & Suites for a comfortable and convenient experience in Lubbock!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Guest Reviews

8.2
Based on 517 reviews
Cleanliness: 5.5
Service: 10
Location: 9
Room Quality: 7.5
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.8
R
raymond • couple • us
10
2026-10-28 • via Nuitee
M
munoz • family_with_children • us
10
2026-10-25 • via Nuitee
E
Emily • family_with_children • us
7
Cons:

The bathroom was pretty gross, the toilet wobbled really bad, the bathtub was stained and had a lot of rust all over kt

2026-10-25 • via Nuitee
A
Amber • couple • us
10
2026-10-25 • via Nuitee
A
Amnon • couple • il
8
בסדר גמור
Pros:

מקום נחמד ומיקום טוב חדרים גדולים יש חניה

Cons:

ארוחת בוקר קצת דלילה חסר לי ירקות

2026-10-24 • via Nuitee
S
Stefani • family_with_children • us
8
Would stay again
Pros:

Spacious room, great location and comfy bed. Just what we needed after a long day.

Cons:

The shower showed quite of rust/wear but the water pressure was fantastic!

2026-10-19 • via Nuitee
A
ashton • family_with_children • us
10
2026-10-19 • via Nuitee
A
Angelica ca • couple • us
5
Stinky and full of bugs
Pros:

The people were nice

Cons:

The bathroom smelled. Was not clean. I came home with bites on my legs

2026-10-19 • via Nuitee
J
Jessica • couple • us
4
Not bad but not great especially for the price.
Pros:

The location and convenience was great. The front desk clerk who checked us in was outstanding.

Cons:

The room should’ve been cleaner. There was hair on the pillow cases and all over the bathroom. The light in the bathroom was full of bugs and the room looked like it was still undergoing a remodel. The next morning we were woken by house keeping banging on our door even tho we were staying another night. The morning desk clerk called shortly after this because of a payment issues caused by the hotels system. The mattress felt like it has never been rotated or replaced.

2026-10-17 • via Nuitee
D
Daniel • family_with_children • us
10
2026-10-15 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-10-14 • via Nuitee
A
Aeriole • solo_traveller • us
10
2026-10-12 • via Nuitee
F
Fernando • couple • us
10
2026-10-11 • via Nuitee
J
Jarrod • solo_traveller • us
7
The best thing was air conditioner worked fantastic! The experienced weekday breakfast host was super friendly to everyo
Pros:

Location

Cons:

Stains on pull out mattress that were white in color.

2026-09-18 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

The room was clean, bed comfortable and the front desk people were great.

Cons:

Nothing.

2026-09-14 • via Nuitee
K
Kimberly • solo_traveller • us
6
Breakfast was good.
Pros:

Jacuzzi and pool were nice

Cons:

Gym machines were broken, rude receptionist, and remodeling during stay.

2026-09-09 • via Nuitee
J
James • couple • us
2
Lack of cleanliness
Pros:

Good location and updated rooms

Cons:

Very poor on the cleanliness of the rooms. Bathroom had dirt build up in corners along with the towel used on the floor to dry water from the shower was black. Carpet wasn’t vacuumed, the worst part was that the bed seemed to not have the bed sheets and pillowcases cases changed. A brown smudge on pillow case perhaps from make up. The sheets didn’t feel right

2026-08-25 • via Nuitee
M
mario • solo_traveller • us
10
2026-08-22 • via Nuitee
S
Sarah • couple • us
10
2026-08-16 • via Nuitee
C
Carlos guel • solo_traveller • us
10
2026-08-15 • via Nuitee