Hotel Hermitage

Hotels
9 (950 reviews)
Vicolo Marzio,1 (Piazza Del Pesce) , Florence , it

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Well-designed rooms
Cons:
Limited breakfast options
Small room sizes
Cleanliness inconsistencies

Categories

Cleanliness
8.46
The reviews mentioned issues with cleanliness in the bathrooms and overall maintenance.
Service
9.93
Friendly personnel and helpful with luggage were frequently mentioned.
Location
9.97
The hotel is centrally located, steps from major attractions.
Room Quality
8.42
Rooms varied; some were small and had issues, but others were well-designed.
Amenities
8.45
Limited amenities were noted, like dated TV and minimal breakfast options.
Value for Money
8.91
Good overall value considering the location and service quality.
Food and Beverage
8.46
Breakfast was decent but lacked diversity and quality in some offerings.
Overall Experience
9.43
Despite some downsides, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:49

Property Description

Panoramic Views of Florence

Located next to the iconic Ponte Vecchio, Hotel Hermitage offers breathtaking panoramic views of Florence’s historic center from its exclusive rooftop terrace.

Charming Traditional Rooms

Indulge in the comfort of air-conditioned traditional rooms at the Hermitage, featuring TV, private bathrooms, and a shower or spa bath. Adorned with antique furniture and Florentine rugs, some rooms offer picturesque views of the Arno River.

Delightful Dining Experience

Start your day with a continental buffet breakfast served on the terrace, showcasing the beauty of warm weather. Treat yourself to cappuccino, pastries, or a refreshing drink from the bar while taking in stunning views of the Palazzo Vecchio.

Experience the allure of Florence at Hotel Hermitage - book your stay now and immerse yourself in the city's rich history and beauty.

Important information:

Hotel Hermitage can arrange parking for guests at a nearby location for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 950 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
R
Reinhold • solo_traveller • ch
6
2026-02-12 • via Nuitee
R
Rossana • extended_group • br
10
Perfeita
Pros:

A localização é perfeita, muito perto da Ponte Vecchio e das principais atrações de Florença.
O quarto é amplo e confortável, com controle de temperatura perfeito.
O restaurante do café da manhã é lindo e muito personalizado.
Para finalizar, o restaurante na cobertura com vista para boa parte da cidade é um espetáculo, com seus deliciosos pratos a base de trufas negras.
Menção honrosa para Marina, que nos recebeu com simpatia e presteza!

Cons:

Nada

2026-02-11 • via Nuitee
V
vincenzo • extended_group • it
5
normale.
Pros:

Posto centrale, ottima posizione!

Cons:

I bagni stretti e da ristrutturare, la camera un pò fredda e per le stanze con vista di mattina entra molta luce.

2026-02-10 • via Nuitee
A
Aileen • couple • gb
8
Pros:

Fun decor, rooftop views, nice breakfast

2026-02-10 • via Nuitee
S
Stefania • family_with_children • it
10
Bellissimo, pulito e personale gentilissimo
Pros:

La disponibilità e gentilezza del personale

2026-02-09 • via Nuitee
P
Pierre • couple • ie
8
2026-01-23 • via Nuitee
E
Elisabetta • solo_traveller • it
7
Pros:

La posizione eccellente.

Cons:

Abbiamo viaggiato in gruppo.Una delle camere prenotate non era proponibile come doppia.
Box doccia (bruttino) in camera e pienamente esposto alla vista, senza alcuna privacy.

2026-01-23 • via Nuitee
L
lavacek47 • Couples • Monterey, Monterey County, California
2
Noise construction: Not informed: Staff lying about the problem. No warning, information, or compensation. Stay away!
Pros:

Construction noise all day long. Lying staff about “water problem”, no advance warning about the renovation noise. Unhelpful, impotent manager. No offer of discounted room dues to unacceptable daily noise.

Booked via Cititravel website. On arrival first night we had a Arno river view room. It was small, cozy and we liked the greeting bottle of wine and cheerful staff. We ate lunch at the hotel’s restaurant and th3n later dinner. Fine first night, Sunday.

Monday at breakfast we noticed construction noise from the 3rd floor. Banging hammering, sawing, awful. I asked Alec at reception what was going on, “a water problem.” When will it be fixed? Today. Why wasn’t I informed. Shoulder shrug.

Tried to take afternoon nap, impossible. I was assured that this would all be fixed on Monday.

Tuesday morning before 9 AM the hammering, drilling, construction noise started again. I asked management for some kind of compensation, a pause, a phone call because Allegra(now the front desk person has no authority), how about two glasses of Prosecco? We accepted.

By Wednesday we had had enough of the water problem, which in fact was renovations of not one but two rooms on the third floor. We moved!

I contacted Citi Travel and now the charges are in a dispute. Citi Travel by phone was less than helpful as the representative could not do anything, his suggestion was to send an email on the dispute page.

We moved to the Hotel Berchielli just down the street. This 4 star hotel was great. At this time of year a bargain at $ 144 USD per night with great breakfast included.

The Hotel Hermitage does have an intimate feel and a nice lobby with views over the Arno. However their response to the less than perfect stay and offer of basically nothing, and the manager’s lack of any authority to do anything to compensate us was unacceptable. “You booked through a third party, you have to contact them.”

Florence hs lots of hotels. I suggest you look around andchoose somewhere else.

A few other negatives: 15 stairs to get up to the tiny elevator to take you up 5 floors to the lobby. The bed mattress is very firm, uncomfortable, and even with a quilt underneath still not great.

Breakfast was just ok, especially when compared to the Hotel Berchielli. Not many choices, and not much selection.

The rooms are small, the bathroom works well, hot rain shower was very good.

Prices for rooms were on the higher side compared to other places.i thought the small hotel would be fun, it was till the Noise started, and the stay took the course it did.

2026-01-22 • via Tripadvisor
J
Jose • couple • es
9
Bien
Cons:

No funcionó el ascensor esos días i mi pareja tiene dificultades de movilidad i estábamos en la primera planta i el desayuno en la quinta

2026-01-20 • via Nuitee
A
Andrew • couple • gb
3
Perfect location just a bit noisy.
Pros:

Location

Cons:

Very noisy at night and early in the morning with deliveries etc.
Rooms could do with some TLC.
Bathroom very small.

2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
8
Pros:

Room was in a Great walkable location, clean and staff was friendly. Bed wasn’t all that comfortable - shower was tough to use without soaking the whole bathroom.

2026-01-19 • via Nuitee
T
Tommy pettersen • couple • no
10
10/10 experience.
Pros:

It was clean and had a central location.

Cons:

We didn’t have a mini fridge at the room.

2026-01-19 • via Nuitee
J
Jill • couple • us
10
I would stay again in a heartbeat. I loved it! Thank you!
Pros:

The room was beautiful. The staff were friendly, helpful and easy to work with. The views from the rooftop and the breakfast dining room were gorgeous. The decor was so pretty. There was an opera at the church next door and with the windows open, we could hear everything! It was like a special gift given to us! I could have much longer!

Cons:

The eggs were not warm, but everything else was so wonderful, it did not matter. I know if I said something, the staff would have fixed it, so I am not complaining.

2026-01-19 • via Nuitee
D
Danni • extended_group • cn
10
Perfect stay in Florence and definitely will come back
Pros:

The interior design and the decoration is awesome

2026-01-19 • via Nuitee
S
Sonia • extended_group • gb
8
Excellent base in the heart of Florence.
Pros:

Location is ace. Rooms pleasant and nicely furnished. Lovely sitting room (for all guests!). Breakfast location great. And nice restaurant in partnership.

Cons:

We’d have welcomed a kettle in the room. It was noisy (but we knew that).

2026-01-19 • via Nuitee
J
Jane • extended_group • gb
10
For atmosphere, stylish decor, convenience, & charming helpful staff Hermitage could not be faulted
Pros:

location of hotel was excellent, very convenient and quiet.
Breakfast was extremely good - fresh fruit, yogurt, lots of healthy things. Very attractive breakfast room.
Our r9om was very comfortable, lovely bedding, good wardrobe and storage while maintaining style and atmosphere.

Cons:

Switch on lamp beside bed almost completely inaccessible. You needed to be a contortionist to reach it.

2026-01-18 • via Nuitee
K
Karin • solo_traveller • de
10
2026-01-16 • via Nuitee
S
Sylvie • couple • ch
10
excellent
Pros:

Tout ! superbe hôtel, avec une déco très riche chaque objet a sa place .
Lieu parfait chambre avec vue au pied du Palazzo Vecchio.

Cons:

Rien!
Je recommande toutefois des bouchons d’oreilles pour la nuit un peu bruyante vu l’emplacement 😃

2026-01-15 • via Nuitee
E
Elisabetta • extended_group • it
5
Sono stata bene, ma non tornerò in questa struttura
Pros:

Colazione normale- posizione ottima

Cons:

Camera piccola, bagno indefinito senza neanche bidè

2026-01-11 • via Nuitee
I
Isabelle • couple • fr
9
Pros:

La vue sur l’Arno

Cons:

Salle de bains très petite , ok . Mais lavabo trop grand .

2026-01-05 • via Nuitee