Hotel Hermitage

Hotels
9 (961 reviews)
Vicolo Marzio,1 (Piazza Del Pesce) , Florence , it

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Well-designed rooms
Cons:
Limited breakfast options
Small room sizes
Cleanliness inconsistencies

Categories

Cleanliness
8.46
The reviews mentioned issues with cleanliness in the bathrooms and overall maintenance.
Service
9.93
Friendly personnel and helpful with luggage were frequently mentioned.
Location
9.97
The hotel is centrally located, steps from major attractions.
Room Quality
8.42
Rooms varied; some were small and had issues, but others were well-designed.
Amenities
8.45
Limited amenities were noted, like dated TV and minimal breakfast options.
Value for Money
8.91
Good overall value considering the location and service quality.
Food and Beverage
8.46
Breakfast was decent but lacked diversity and quality in some offerings.
Overall Experience
9.43
Despite some downsides, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:49

Property Description

Panoramic Views of Florence

Located next to the iconic Ponte Vecchio, Hotel Hermitage offers breathtaking panoramic views of Florence’s historic center from its exclusive rooftop terrace.

Charming Traditional Rooms

Indulge in the comfort of air-conditioned traditional rooms at the Hermitage, featuring TV, private bathrooms, and a shower or spa bath. Adorned with antique furniture and Florentine rugs, some rooms offer picturesque views of the Arno River.

Delightful Dining Experience

Start your day with a continental buffet breakfast served on the terrace, showcasing the beauty of warm weather. Treat yourself to cappuccino, pastries, or a refreshing drink from the bar while taking in stunning views of the Palazzo Vecchio.

Experience the allure of Florence at Hotel Hermitage - book your stay now and immerse yourself in the city's rich history and beauty.

Important information:

Hotel Hermitage can arrange parking for guests at a nearby location for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 961 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
L
LUIGINA • extended_group • it
5
MEDIOCRE
Pros:

POSIZIONE

Cons:

HOTEL TROPPO VECCHIO

2026-03-12 • via Nuitee
T
Tom • family_with_children • de
9
Perfektes Weekend
Pros:

Lage

Cons:

Geruch Abwasserkanal

2026-03-11 • via Nuitee
H
Haigh • couple • gb
5
Nice but tiring due to lack of sleep
Pros:

Authentic, comfortable & lovely staff

Cons:

We were under the restaurant and the noise was horrendous, evening & morning

2026-03-10 • via Nuitee
池田 • extended_group • jp
10
2026-03-09 • via Nuitee
M
MARIANNA • extended_group • it
8
Pros:

a un minuto da ponte vecchio, quindi molto comoda e centrale

Cons:

i bagno era forse un po' datato, la doccia nel caso fosse stata una persona anziana non sarebbe stato molto comoda. Suggerisco di informare gli ospiti rispetto a questo aspetto...

2026-03-05 • via Nuitee
L
Lucile • couple • fr
9
2026-03-01 • via Nuitee
T
Trevisan • couple • it
10
2026-02-27 • via Nuitee
K
Kathleen • solo_traveller • gb
8
Lovely hotel
Pros:

Great location

Cons:

Reception Is on the fifth floor

2026-02-27 • via Nuitee
P
PHILIPPE • couple • fr
8
2026-02-24 • via Nuitee
O
Orsola • couple • it
8
Ci ritornerei
Pros:

Ottima posizione

Cons:

Struttura da rimodernare

2026-02-23 • via Nuitee
R
Reinhold • solo_traveller • ch
6
2026-02-12 • via Nuitee
R
Rossana • extended_group • br
10
Perfeita
Pros:

A localização é perfeita, muito perto da Ponte Vecchio e das principais atrações de Florença.
O quarto é amplo e confortável, com controle de temperatura perfeito.
O restaurante do café da manhã é lindo e muito personalizado.
Para finalizar, o restaurante na cobertura com vista para boa parte da cidade é um espetáculo, com seus deliciosos pratos a base de trufas negras.
Menção honrosa para Marina, que nos recebeu com simpatia e presteza!

Cons:

Nada

2026-02-11 • via Nuitee
A
Aileen • couple • gb
8
Pros:

Fun decor, rooftop views, nice breakfast

2026-02-10 • via Nuitee
V
vincenzo • extended_group • it
5
normale.
Pros:

Posto centrale, ottima posizione!

Cons:

I bagni stretti e da ristrutturare, la camera un pò fredda e per le stanze con vista di mattina entra molta luce.

2026-02-10 • via Nuitee
S
Stefania • family_with_children • it
10
Bellissimo, pulito e personale gentilissimo
Pros:

La disponibilità e gentilezza del personale

2026-02-09 • via Nuitee
P
Pierre • couple • ie
8
2026-01-23 • via Nuitee
E
Elisabetta • solo_traveller • it
7
Pros:

La posizione eccellente.

Cons:

Abbiamo viaggiato in gruppo.Una delle camere prenotate non era proponibile come doppia.
Box doccia (bruttino) in camera e pienamente esposto alla vista, senza alcuna privacy.

2026-01-23 • via Nuitee
L
lavacek47 • Couples • Monterey, Monterey County, California
2
Noise construction: Not informed: Staff lying about the problem. No warning, information, or compensation. Stay away!
Pros:

Construction noise all day long. Lying staff about “water problem”, no advance warning about the renovation noise. Unhelpful, impotent manager. No offer of discounted room dues to unacceptable daily noise.

Booked via Cititravel website. On arrival first night we had a Arno river view room. It was small, cozy and we liked the greeting bottle of wine and cheerful staff. We ate lunch at the hotel’s restaurant and th3n later dinner. Fine first night, Sunday.

Monday at breakfast we noticed construction noise from the 3rd floor. Banging hammering, sawing, awful. I asked Alec at reception what was going on, “a water problem.” When will it be fixed? Today. Why wasn’t I informed. Shoulder shrug.

Tried to take afternoon nap, impossible. I was assured that this would all be fixed on Monday.

Tuesday morning before 9 AM the hammering, drilling, construction noise started again. I asked management for some kind of compensation, a pause, a phone call because Allegra(now the front desk person has no authority), how about two glasses of Prosecco? We accepted.

By Wednesday we had had enough of the water problem, which in fact was renovations of not one but two rooms on the third floor. We moved!

I contacted Citi Travel and now the charges are in a dispute. Citi Travel by phone was less than helpful as the representative could not do anything, his suggestion was to send an email on the dispute page.

We moved to the Hotel Berchielli just down the street. This 4 star hotel was great. At this time of year a bargain at $ 144 USD per night with great breakfast included.

The Hotel Hermitage does have an intimate feel and a nice lobby with views over the Arno. However their response to the less than perfect stay and offer of basically nothing, and the manager’s lack of any authority to do anything to compensate us was unacceptable. “You booked through a third party, you have to contact them.”

Florence hs lots of hotels. I suggest you look around andchoose somewhere else.

A few other negatives: 15 stairs to get up to the tiny elevator to take you up 5 floors to the lobby. The bed mattress is very firm, uncomfortable, and even with a quilt underneath still not great.

Breakfast was just ok, especially when compared to the Hotel Berchielli. Not many choices, and not much selection.

The rooms are small, the bathroom works well, hot rain shower was very good.

Prices for rooms were on the higher side compared to other places.i thought the small hotel would be fun, it was till the Noise started, and the stay took the course it did.

2026-01-22 • via Tripadvisor
J
Jose • couple • es
9
Bien
Cons:

No funcionó el ascensor esos días i mi pareja tiene dificultades de movilidad i estábamos en la primera planta i el desayuno en la quinta

2026-01-20 • via Nuitee
D
Danni • extended_group • cn
10
Perfect stay in Florence and definitely will come back
Pros:

The interior design and the decoration is awesome

2026-01-19 • via Nuitee