Hotel Hermitage

Hotels
9 (1025 reviews)
Vicolo Marzio,1 (Piazza Del Pesce) , Florence , it

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Well-designed rooms
Cons:
Limited breakfast options
Small room sizes
Cleanliness inconsistencies

Categories

Cleanliness
8.46
The reviews mentioned issues with cleanliness in the bathrooms and overall maintenance.
Service
9.93
Friendly personnel and helpful with luggage were frequently mentioned.
Location
9.97
The hotel is centrally located, steps from major attractions.
Room Quality
8.42
Rooms varied; some were small and had issues, but others were well-designed.
Amenities
8.45
Limited amenities were noted, like dated TV and minimal breakfast options.
Value for Money
8.91
Good overall value considering the location and service quality.
Food and Beverage
8.46
Breakfast was decent but lacked diversity and quality in some offerings.
Overall Experience
9.43
Despite some downsides, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:49

Property Description

Panoramic Views of Florence

Located next to the iconic Ponte Vecchio, Hotel Hermitage offers breathtaking panoramic views of Florence’s historic center from its exclusive rooftop terrace.

Charming Traditional Rooms

Indulge in the comfort of air-conditioned traditional rooms at the Hermitage, featuring TV, private bathrooms, and a shower or spa bath. Adorned with antique furniture and Florentine rugs, some rooms offer picturesque views of the Arno River.

Delightful Dining Experience

Start your day with a continental buffet breakfast served on the terrace, showcasing the beauty of warm weather. Treat yourself to cappuccino, pastries, or a refreshing drink from the bar while taking in stunning views of the Palazzo Vecchio.

Experience the allure of Florence at Hotel Hermitage - book your stay now and immerse yourself in the city's rich history and beauty.

Important information:

Hotel Hermitage can arrange parking for guests at a nearby location for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
    Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1025 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
M
Maciej • couple • pl
8
2026-06-03 • via Nuitee
T
Tatiana • family_with_children • gb
9
Pros:

I have enjoyed the hotel staff and food massively. I found the hotel to be a piece of art, and could not stop enjoying the design and atmosphere there
Brilliant small boutique style family hotel..

Cons:

Unfortunately, we had really bad experience with taxi service. The hotel booked one for us and provided with the price, but when the taxi arrived to take two orderly couple to the airport, the driver asked for different price. The lady in the hotel tried to sort it out and called the company. The send another driver, and we hoped for better experience. New taxi driver behaved exactly the same way asking for much bigger prices. By that point we already lost time and the anxiety to be late for the airport were too high to risk another argument. And poor old couple had to pay massive money..
it is ruined whole experience, truly the taxi drivers used the situation with vulnerable people for their own benefit, very inhuman and shameful .. I was extremely angry and disappointed…

2026-06-01 • via Nuitee
L
Loes Lucia • couple • nl
8
Mooi hotel, prachtige locatie
Pros:

De locatie was top, bijna op de ponte vecchio. Er was een lift en de kamers waren comfortabel. Er was een dakterras, ontbijt was goed. De hond mocht mee met ontbijt. Airco was ook erg fijn, want het was behoorlijk warm. Personeel was erg aardig. Parkeren deden we bij parking ponte vecchio, prive parkeerplaats, moet je reserveren. Behoorlijk prijzig maar ook erg dichtbij en veilig.

Cons:

De kamers waren gezellig maar ook vol, beetje onrustig door alle kleur.

2026-06-01 • via Nuitee
J
Jane • couple • gb
9
2026-05-29 • via Nuitee
A
Angelika • solo_traveller • de
9
2026-05-29 • via Nuitee
M
Matt • couple • au
9
Great location and staff for our stay in Florence.
Pros:

Great location and very helpful and friendly staff.

2026-05-28 • via Nuitee
K
Karin • couple • de
10
2026-05-27 • via Nuitee
T
Tim • extended_group • de
7
2026-05-27 • via Nuitee
K
Karin • couple • de
10
2026-05-27 • via Nuitee
A
Anna • couple • pl
4
2026-05-26 • via Nuitee
A
Andrew • solo_traveller • gb
9
Pros:

Excellent location, breakfast was fantastic with views over the rooftops of Florence.

2026-05-25 • via Nuitee
F
Filipa • couple • pt
8
2026-05-25 • via Nuitee
M
Margaret • couple • us
8
Great location- a little quirky
Pros:

Location. Staff great

Cons:

Lots of street noise. Wierd plumbing sounds in the middle of night

2026-05-24 • via Nuitee
P
Patricia • solo_traveller • br
8
Voltaremos com certeza 🥰
Pros:

Atendimento atencioso , ágil ! Localização ímpar

Cons:

Detalhes , como colocar no check list de entrega do apartamento ao cliente a verificação das baterias dos controles remoto da TV e Ar condicionado, no nosso caso nenhum estava funcionando e tivemos que acionar a recepção

2026-05-23 • via Nuitee
J
Julie • solo_traveller • gb
9
2026-05-19 • via Nuitee
P
Patricio • couple • cl
10
Perfecta
Pros:

Atención amable , servicio perfecto, habitación grande y limpia desayuno fenomenal , todo bien

2026-05-18 • via Nuitee
D
D7791JFclareg • Solo travel • Yorkshire, England
10
A perfect stay in Florence
Pros:

This is a truly beautiful hotel, in the perfect location. I booked a room overlooking the Arno, on the second floor, and it really was a 'room with a view' - even more wonderful than I had imagined. The decoration is colourful and often delightfully quirky, and the whole place very clean, cared-for, and well maintained. Breakfast is served in a lovely room at the top of the building, and the staff are friendly and helpful: order the cappuccino, which comes with cocoa palm trees stencilled on top! There were thoughtful touches everywhere, and I wouldn't hesitate to stay there again if I have the chance to return to Florence. I had, I confess, been a little anxious after booking, on reading some of the more negative reviews on TripAdvisor. There are indeed some stairs to negotiate as you arrive, before getting to the lift to reach reception on the fifth floor. But the great location makes up for any minor inconvenience involved, and I experienced no problems whatsoever with noise. Although so close to the river, I was relieved to find that the windows have screens to shield you from the dreaded zanzare (mosquitos!). You are in the midst of everything, but in a little oasis within the city. There is a charming and comfortable lounge on the top floor - the kind of common space that is too often missing from hotels these days. From there too you can look straight down to the river and the Ponte Vecchio, and the views from the breakfast room are also glorious, across the rooftops to the Palazzo Vecchio. The Hotel Hermitage really is a very special place to stay.

2026-05-16 • via Tripadvisor
F
FERNANDA BAZZANELLA • solo_traveller • br
8
Pros:

Decoração antique muito linda e charmosa, café da manhã perfeito, rooftop com vista linda, localização excelente! Atendimento tambem muito bom

Cons:

Nao recomendamos pegar quartos com vista para o rio, pois tem muito barulho da rua. Tem um pouco de barulho dos outros quartos - isolamento acústico nao é aquelas coisas, mas é compreensível pois a construção é antiga

2026-05-15 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-05-14 • via Nuitee
U
Ulla • solo_traveller • fi
9
2026-05-14 • via Nuitee