New Place

First time at New Place and we would return. There was plenty of free parking. The grounds are clean and beautiful. The room was small but adequate. We had dinner included which was some of the best food we’ve ever had. Breakfast was hot and plentiful. The pool and jacuzzi were a welcome part of our stay. We booked via Virgin Experience Days and felt it was great value for money. Service always felt welcoming. The only downside was the dogs… lots of them… and we are dog lovers! It sometimes felt like we were at a dog kennels rather than a beautiful woodland hotel. Some people left dogs in their room alone which led to inevitable non-stop barking, which continued late into the night. I was glad I brought along ear plugs! A dog from a neighbouring room was also allowed by their owner to go to the toilet right outside our room door. Plus there was a comical moment when a dog ran into the dining room during a blast of the zoomies! Apart from the dog issues, we would return for the fantastic grounds, welcoming staff and beautiful food. Hopefully next time the dog owners will be more responsible.

Stayed here for 4 nights the room was very hot we found a fan in the wardrobe but this did nothing air conditioning is definitely required. The whole time we were here the indoor stairwell and landing were never cleaned the same rubbish was on the stairs for the whole stay, the rooms were clean but they clearly do not do more then the rooms. Buffet Breakfast is ok we had to keep asking every day for items to be refilled even though there was enough staff to monitor the items. We eat here for dinner twice in the bar area which is in the lovely Manor House which does have lovely features but again cleaning was not great, though the food was very good better than breakfast. Such a shame as could be a lovely place to stay if a few tweaks are made.

Very beautiful and clean. Loved the grounds and being able to go for walks.

came to the hotel for a family wedding. Summer, Emileigh and Kirsty were brilliant, they were very personable, funny and have a great sense of humour, deserve a gold star

An amazing experience, Summer, Emileigh amd Kirsty where brilliant, there customer service was amazing and they were very friendly, funny and brilliant with our group

Locality.

Lovely setting, nice breakfast

Lovely place, amazing manor and grounds. No AC in the rooms during a heat wave was hard but bareable. Staff are lovely, thank you to Stephanie, and food is lush.

Firstly, I would like to say a huge thank you to Stephanie in the bar and restaurant. She truly went above and beyond to make our 4th wedding anniversary special.

My husband and I have been visiting New Place Hotel for the past seven years, whether for an overnight stay or a meal. We originally booked our wedding for 2020 after arranging everything in 2019, but due to COVID-19 we had to postpone twice before finally getting married on 9th July 2022.

Throughout those seven years, we have always found the staff to be exceptional. From rearranging our wedding dates during an incredibly difficult time to ensuring my dietary requirements as someone with Coeliac disease were catered for, the service has consistently been excellent. Staff have always been professional, understanding and accommodating, which is why this hotel means so much to us.

Unfortunately, during our anniversary visit on 9th July this year, I had a very upsetting experience while ordering food in the bar. I was made to feel that my Coeliac disease was an inconvenience. Living with Coeliac disease is challenging enough without being made to feel like a burden, and to experience this in front of other guests was embarrassing and distressing.

The words that stayed with me were, "I do not feel comfortable serving you." Hearing this left me feeling humiliated and uncomfortable, and I genuinely wanted to leave.

Thankfully, Stephanie noticed that I was upset, even though I tried my best not to show it. She immediately took the initiative to help. Along with another member of staff, who I believe works with the wedding team, she spoke directly with the chef to establish exactly which menu items were safe for me to eat. This was handled professionally and gave me confidence that my meal would be prepared safely.

Stephanie then kindly arranged for us to dine in the restaurant instead of the bar, creating a much calmer and more comfortable atmosphere. Stephanie even decorated our table with flower petals to mark our anniversary, which was such a thoughtful gesture and completely turned our evening around.

What was particularly upsetting is that this situation could have been resolved with a simple conversation with the chef. Instead, there was over half an hour of staff repeatedly going back and forth, drawing unnecessary attention to the situation. Even after everything had been clarified, the server continued to question the chef when they came into the bar. It made me feel singled out and deeply uncomfortable.

Stephanie's kindness, professionalism and empathy completely changed what had started as a very disappointing experience. She checked on us throughout the evening to make sure everything was alright and genuinely cared that we were able to enjoy our anniversary.

I hope this feedback is shared with the management team. Stephanie is a real credit to New Place Hotel, and I cannot thank her enough for her outstanding customer service. At the same time, I hope further training can be provided to ensure that guests with Coeliac disease and other medical dietary requirements are treated with understanding, discretion and respect. No guest should be made to feel embarrassed or like a burden simply because they have a medical condition.

The main building is the restaurant which is a glorious architectural piece set in restful grounds.

Beautiful old house and lovely grounds. Staff were very helpful.

It has a good location with access to multiple local towns and facilities

no air conditioning was unacceptable.
parking is a problem as many trees above the parking area as the type that drops sap which is damaging.
choice of stations on tv limited why no Netflix, prime etc

The location was perfect for us. Was close enough but away from Goodwood. There is an electric charging, expensive but good if you need it.

Loved you were given the history of the main building. Staff were lovely and friendly. Pool facilities were clean. Our room was perfect. The breakfast options were spot on.

Grandeur of the hotel, all the paintings and pictures on the wall, very interesting.
Rooms were compact but functional, modern bedrooms and bathroom.

Beautiful spot.
Great service.
Stephanie looked after us well!