Hampton Inn & Suites Richmond

Hotels
•
Hampton Inn
8.8 (227 reviews)
455 Commerce Road , Richmond , US
+1 765-966-5200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and pool area
Friendly staff / helpful service
Very good / convenient location
Breakfast generally good
Quiet, restful stays
Easy to find and accessible
Cons:
Occasional service failures (systems outage/delayed room access)
Problems obtaining a working coffee pot and inconsistent coffee service
Small gym
Some perceived high price / wished cost lower
Room chair uncomfortable; beds firmer than some prefer
Occasional missed/incomplete room cleaning

Categories

Cleanliness
9.6
Multiple guests explicitly praised room and facility cleanliness (rooms, pool area); isolated reports of missed or incomplete room cleaning (sticky surfaces) but overall very positive.
Service
8.3
Staff repeatedly described as friendly and helpful (early check-in granted, courteous desk staff) but there were notable service failures (systems outage delaying room access, delays in providing a working coffee pot, inconsistent room servicing).
Location
9.7
Several reviewers called the location perfect or easy to find and well-suited for their purposes; location is a strong positive driver in reviews.
Room Quality
8.5
Rooms reported as clean and comfortable with adequate size for many; some negatives noted (firmer-than-preferred beds for one guest, an uncomfortable chair in another room).
Amenities
8
Breakfast, pool, and mini-market mentioned positively; gym described as small but adequate and some F&B items (snacks) considered pricey. Overall amenities adequate with minor limitations.
Value for Money
8.1
Most guests found the accommodation reasonable for the cost, but a few wished prices were lower and one reviewer experienced an unrelated double-booking refund issue that affected perceived value.
Food and Beverage
8.9
Breakfast received consistent praise (cheesy eggs, sausage; light roast coffee highlighted); some small negatives (bacon thin/low flavor, occasional lack of coffee service due to supply issues).
Overall Experience
9.3
Many reviewers said they'd recommend or return, described restful stays that met needs; overall positive experience despite a few service and minor amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Amenities
Indulge in a relaxing stay at the Hampton Inn & Suites Richmond, boasting spacious rooms adorned in soothing tan tones. Enjoy the convenience of a microwave and refrigerator in every room, ensuring a comfortable and homely experience.

Fitness and Business Facilities
Stay on top of your fitness routine with access to our well-equipped gym, perfect for a rejuvenating workout session. Need to attend to work matters? Our business center is at your disposal to cater to all your professional needs.

Convenient Location
Explore nearby attractions such as the Richmond Square Mall and the Forest Hills Country Club, both just a short distance away. With Richmond Municipal Airport in close proximity, your travel convenience is guaranteed.

Book your stay now at the Hampton Inn & Suites Richmond for a delightful and memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

8.8
Based on 227 reviews
Cleanliness: 9.6
Service: 8.3
Location: 9.7
Room Quality: 8.5
Amenities: 8
Value for Money: 8.1
Food and Beverage: 8.9
Overall Experience: 9.3
S
Stephanie • solo_traveller • us
10
very nice
2026-10-31 • via Nuitee
A
Anna • family_with_children • za
7
Location was good for our purpose to visit Richmond.
Pros:

I accidently booked accommodation in Hampton Inn and suites in Virginia because I did not realize that there were several Richmonds in the USA. After several emails and calls I was not refunded for the first booking, and I basically paid double for reasonable accommodation.

2026-10-29 • via Nuitee
D
Danny • solo_traveller • us
7
Cons:

Had to ask 3 times to get a coffee pot that worked, finally 24 hours later the girl working the desk went and got one from another room. Then the maid didn't leave any coffee, and of course the guy working the desk said he didn't have any and couldn't get it.

2026-10-23 • via Nuitee
K
KEVAN • couple • us
8
Stay was brief and it met all our needs.
Pros:

Breakfast good, room clean, beds pretty good.

Cons:

Beds firmer than I like but were okay

2026-10-20 • via Nuitee
R
Rae • couple • us
10
We would recommend this hotel
Pros:

The hotel was in a perfect location for us and they allowed us to check in an hour early.

Cons:

Everything was good. Workers were friendly and room didn’t have that musty hotel smell that sometimes even surprises us in a high priced hotel.

2026-09-07 • via Nuitee
D
Denzel • couple • us
9
2026-09-06 • via Nuitee
S
Sandra • couple • us
9
We would do it again.
Pros:

Breakfast was fine, light roast coffee was exceptional.

Cons:

Chair in room was uncomfortable.

2026-08-17 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Great location and very clean. It was quiet and I slept well.

Cons:

Small gym, but adequate.

2026-08-08 • via Nuitee
C
Cindy • couple • us
10
Good night rest on a long trip to Canada
Pros:

Clean, easy to find

Cons:

Always wish the price was lower

2026-08-08 • via Nuitee
D
Darrell • couple • us
8
Friendly staff claim facility
Pros:

The property was cool as well as the rooms.

Cons:

The systems went down and we didn’t get into our rooms until 10:00 PM.

2026-08-06 • via Nuitee
D
Dantzler • solo_traveller • us
9
Pros:

Cleanliness and staff was very friendly

2026-07-13 • via Nuitee
T
Tracy • couple • us
10
The staff is very friendly....will recommend this hotel to everyone.
Pros:

Room size, the clean pool area, and breakfast (cheesy eggs and breakfast sausage) were the best. Bacon was a little too thin and had no flavor. But overall my stay was awesome.

Cons:

The snacks in the mini market are a little pricey. Just saying 🤷‍♀️

2026-07-08 • via Nuitee
P
Patrick • family_with_children • us
1
2026-07-02 • via Nuitee
K
Kiesel • solo_traveller • us
9
2026-07-02 • via Nuitee
M
MICHAEL • couple • us
10
2026-06-30 • via Nuitee
M
Madelyn • family_with_children • us
10
2026-06-29 • via Nuitee
E
Ezgi • couple • us
9
2026-06-24 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-06-22 • via Nuitee
W
Willem • solo_traveller • nl
9
2026-06-21 • via Nuitee
A
Abuhussein • solo_traveller • us
9
Pros:

Staff

Cons:

Need more cleaning when room service goes un room i left desk not cleaned came back still sticky

2026-06-09 • via Nuitee