Lagoon Beach Hotel & Spa

Hotels
•
Independent
7.8 (170 reviews)
1 Lagoon Gate Drive, Lagoon Beach, Cape Town, Western Cape, 7441 , Cape Town , ZA
27-21-5282000

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Facilities

Full-service spa
Fitness facilities
Express check-out
Parasailing nearby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quality food
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
5.3
Some reviews indicate reports of unclean apartments, old bedding, and cleanliness issues.
Service
8.8
Multiple mentions of friendly and helpful staff, with particular praise for their service.
Location
8.8
Great location mentioned in reviews with proximity to attractions and views.
Room Quality
7.3
Some rooms were noted as good, but others reported poor condition and issues such as no air conditioning.
Amenities
7.8
Amenities mentioned were satisfactory, but issues with air conditioning affected the experience.
Value for Money
7.8
Mixed sentiments regarding value, affected by cleanliness and room conditions.
Food and Beverage
8.8
General positive feedback on food quality and restaurant services.
Overall Experience
7.8
Overall experience varied greatly depending on the room quality; mixed feelings expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:55

Property Description

Welcome to Lagoon Beach Hotel & Spa, a serene oasis where luxury meets tranquility in beautiful Cape Town!

Indulgent Spa Treatments
Pamper yourself at our exclusive spa, featuring rejuvenating massages, body treatments, and revitalizing facials. Let our skilled therapists help you unwind and refresh.

Recreational Bliss
Dive into relaxation with three stunning outdoor swimming pools, a cutting-edge fitness center, and a soothing steam room. Whether you seek adventure or relaxation, we’ve got you covered.

Exquisite Dining and Connectivity
Savor delightful meals at The Brasserie Restaurant and enjoy drinks at our chic bar/lounge. Stay connected with complimentary Wi-Fi and enjoy concierge services tailored to your needs.

Immerse yourself in the luxurious experience at Lagoon Beach Hotel & Spa – book your getaway today!

Important information:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

7.8
Based on 170 reviews
Cleanliness: 5.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 7.8
K
khan • solo_traveller • ae
5
Cons:

There is hardly any circulation in the apartment.
When i asked for a fan, it took a few hours and me following up to receive it.
I ended up getting my own from family in the city for myself and my family to be comfortable.
Cleaning was very poor
Everyday was something different not being cleaned properly.
Either garbage not cleaned, floor still showing shoe marks, toilet still had hair on the floor. Glass table not even wiped down.

2026-05-18 • via Nuitee
F
Florence • solo_traveller • za
10
2026-05-16 • via Nuitee
K
Khulile • family_with_children • za
6
Average
Pros:

Breakfast was excellent, gave a variety and with different menus daily.

Cons:

The Apartment was not value for money. It looked way different from the one I picked from this site.

2026-05-15 • via Nuitee
F
Florence • extended_group • za
10
Nice experience at affordable price
Pros:

Beautiful spacious apartment with well resourced kitchen, bathrooms, bedrooms and lounge. The staff are friendly. The free shuttle service also a good bonus.

Cons:

I liked everything

2026-05-15 • via Nuitee
N
Ndivhuwo Owen • family_with_children • za
10
2026-05-13 • via Nuitee
T
Tamzyn • extended_group • za
8
2026-05-09 • via Nuitee
N
Nzuzo • family_with_children • za
9
2026-05-09 • via Nuitee
A
Admire Panashe • solo_traveller • zw
9
Pros:

Views open seas

Cons:

Dining room Sofa was past its better days

2026-05-07 • via Nuitee
G
galebowe • extended_group • za
1
2026-05-05 • via Nuitee
M
MARIANA LSATI • extended_group • na
10
good
Pros:

staffs were amazing Ayanda,ritha,tutuka amazing

Cons:

nothing

2026-05-05 • via Nuitee
N
Nolumanyano • extended_group • za
4
At check in the staff told us that the room booked for is either already occupied or the owner is occupying it. Ask me h
Cons:

False advertising, posting different pictures to what the exact apartment looks like.

Lack of transparency and communication.

Overcharging for an apartment that was not at the level of the booking!!!!

When we chose on booking.com, we know exactly what we are looking for and EXPECT TO RECEIVE!!!

2026-05-03 • via Nuitee
L
Lungisani • family_with_children • za
8
2026-05-03 • via Nuitee
Y
Yamkela • extended_group • za
10
2026-04-30 • via Nuitee
S
Samuel • family_with_children • cg
3
Pros:

Muitas avarias no interior do apartamento, tomadas electricas inoperantes, etc.

Cons:

Da localização e do edificio.

2026-04-30 • via Nuitee
T
Thato • solo_traveller • za
7
Pros:

Great value for Money. Proximity to the beach and easy access to restaurants and shops. I also enjoy the easy drive in and out of the city center.

Cons:

Cleaning could be improved.

2026-04-29 • via Nuitee
K
Khathutshelo • solo_traveller • za
10
2026-04-27 • via Nuitee
A
Andre' • family_with_children • za
5
2026-04-21 • via Nuitee
S
sibanda • solo_traveller • za
7
Pros:

The toilet was not working

Cons:

The toilet ans the shower was very small

2026-04-20 • via Nuitee
B
blessings • solo_traveller • gb
5
Pros:

Location

Cons:

Old furniture

2026-04-16 • via Nuitee
T
tebogo • family_with_children • za
8
Pros:

Great service received and breakfast was well prepared and property well maintained.

2026-04-16 • via Nuitee