Cherry Tree Inn & Suites

Great stay with both an indoor and outdoor pool plus a wonderful beach. The breakfast and Laura are five stars. Every employee was helpful and friendly. Wonderful place to stay for families, as well. Cherry Tree Inn is an excellent place to stay while visiting Traverse City and the surrounding area!

Close to restaurants and down town

The place was clean and happy! The beach is perfect. We were placed in a room that shared a wall with the indoor pool. This was NOT ideal. Guests are allowed to stay in the pool until midnight. It is not the fault of the guests that it was very loud, as our room window looked into the pool area and their voices echoed with clarity into our room. The biggest issue was the door to the pool and how it slammed with each closing, leaving us jumping each time with the noise and watching the wall shake. I was asked, in an email, about my stay and shared this, with no response. The place is lovely; just ask for a different room if you're placed in a room that shares a wall with the pool on the 1st floor. You will not sleep until midnight, and you will wake up to the kids in the pool the next AM, if you like to sleep in.

It was mediocre at best. Outdated rooms that aren’t very clean. Front desk help is available sometimes. Doors slamming all hours of the night, not to mention road noise. Outdoor pool was closed our entire stay. We moved to GWL. For a better price, the rooms were so much better!!!!

Whie the location was great, the hotel was dated in its upkeep and overall furnishings. Our room was not serviced until after 4:00pm each day, and one day we had to call the front desk to assure that it got done. It should also be noted that our stay was during a peak local holiday event, but considering the exorbinant room rate that we paid, the value that we received was poor to fair at best.

The location is obviously a plus. However, that's probably the only pro.

The bad experience we had started at check in when the young desk clerk was busy gently chiding some children in bathing suits. The welcome cookies were gone and our room was not ready even when arriving two hours after check-in time. Toys were spread out over the sitting room and there was water on the floor from bathing suits and empty cups on the hallway tables. It felt chaotic not calming. We also learned that housekeeping was optional and one needed to sign up for it which we promptly did at check-in. The clerk explained that the housekeepers were very busy and that is why our room was not ready, It was soon available but I didn't need to hear the excuses. We heard the same song the next morning when we asked if we could have housekeeping early (not until the rooms of departing guests are done). Customer service training not much apparent. A simple apology at check in and perhaps the offer of a complimentary beverage would have been better.
Bad on me for not reading the fine print. Despite being situated on the bay with great views our room-the largest in the facility, a two room suite, did not overlook the lake but did overlook a large AC unit outside the primary bedroom with the other bedroom overlooking the garbage area. The living unit overlooked the busy highway-fifty feet away.
The beach is very nice but there were no tables with the lounge chairs and the towels are miniscule while the room towels were wonderful.
The worst part of our experience was with a beach vendor on the property who took our credit card but forgot to reserve the off-site jetskis. So we did get a new reservation for two hours later. He directed us to walk up the beach five minutes and indeed we saw some jetskis up ahead. But it was in fact a hot ten minute walk for a 75 year old and two young children aged 4 and 6. Alas, when we arrived at the jet-skis there was no attendant and the young man at beach hut did not answer his phone. So walking back I was steamed and said, "what the hell is going on?" Mumbling and fumbling with the phone ensured and it turned out that the real jet-skis were a half mile away and the best way was the sidewalk or your car as the beach had a vegetative protrusion that forced one out into the lake to get to the jet-skis. Would have been good to know.
Confronting the manager about our bad experiences finally exposed us to an adult who was trained in customer service but she was all cheerful politeness but limited problem solving skills. She promised to call the vendor who was a "good guy" and that our room could be done the next day at 9:00 am. Never heard back from her or the vendor and we discovered the next day that our name was not on the list to be cleaned despite me hearing the manager tell a colleague to "put us down." We called the vendor and he wasn't much help and noted we had used profanity, which I had but only as noted above. He did offer to rent at a reduced rate the next day and grudgingly wrote "sorry for the hassle" when we re-booked. Alas, rain the next day so no jet-skis. We were too late the night before to go to the cherry festival due to the forgotten reservation and unavailable jet-skis but we did get to the festival the next day-in the rain. We wasted a sunny afternoon on this mis-hap.
This property is the poor sister of a string of resorts on this bay so maybe try something else as I should have. This is perhaps a lesson in "you get what you pay for" so if you're more tolerant than I am and are looking for a bargain this might be for you. But for us $600 a day for a two room suite with the problems we encountered it was just not a good value.

Great time. Great location. Friendly staff. Wonderful amenities. Enjoyed stay and looking forward to next visit. Great rooms and value.

Cherry Tree Inn was a great place to have a family reunion. Lots of spaces for a multi generation group to casually gather. We especially enjoyed the beach access, pools and fire pits. Easy access to downtown traverse city (driving distance not walking distance). Very clean and great service. Thanks.

The location is about a 10 minute drive from downtown. The lake front was gorgeous, but availability of water sport rentals was very limited. The room and hotel was maintained well enough, clean. The amenities were very lacking. The “fitness center” was the size of a closet. The “hot breakfast” had limited options. The pools were small but nice enough.

Our room was great, view of the bay was excellent. We had a wonderful stay and were able to relax at the beach. The staff was very accommodating.

There was spiderwebs all over and flies all along the balcony inside the balcony they were just everywhere. My wife was disgusted. We wanted to get a refund. They said I have to reach out to booking. I did after booking said yes they said they haven’t got the booking so I lost $2200. worst hotel ever.

The location, being right on the beach

We liked the Cherry Tree. The room was good and we had a nice water front view from our balcony. But we really liked the staff. They were helpful, polite and responsive. The hotel is blessed to have them!

This was our first trip to Traverse City, and we fell in love! The Cherry Tree Inn and Suites is in a great location. Right on the water, not crowded at all. We are downtown often, it was only a 5-10 minute drive. The staff was helpful, and the rooms are huge! I wanted to get a place with pools in case my kids didn’t like the lake, but they ended up barely using them because they loved the lake so much. Breakfast is included, but the only downside is it’s very repetitive. I would have liked to see more cherry foods incorporated in that menu. Overall great stay, highly recommend.

Great location for us, it was very clean and neat.

My wife and I both loved the hotel. We had a wonderful view of the bay from the 5th floor. We also loved having our coffee out on the balcony in the morning.