Hyatt House Dallas Las Colinas

Hotels
Hyatt House
8.2 (801 reviews)
5901 North Macarthur Boulevard , Irving , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Good breakfast
Helpful staff
Cons:
Poor cleanliness
Room quality issues
Service inconsistencies

Categories

Cleanliness
5.84
Multiple complaints about dirty rooms, leftover clothes, filthy conditions, and cockroaches.
Service
8.81
Some positive mentions about helpful staff, particularly the front desk manager.
Location
9.85
Conveniently located near attractions with positive mentions of proximity to the airport.
Room Quality
7.3
Rooms were spacious but many complaints about the quality, upkeep, and unpleasant conditions.
Amenities
7.83
Good amenities mentioned, yet issues with cleanliness and maintenance noted.
Value for Money
8.29
Value for location noted, but concerns about maintenance and hidden fees like parking.
Food and Beverage
9.34
Breakfast received positive feedback, with specific mentions of variety and quality.
Overall Experience
8.31
Mixed feelings; some enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:23

Property Description

Luxurious Accommodations
Hyatt House Dallas Las Colinas offers spacious rooms with a full kitchen, including a dishwasher and microwave. Enjoy a comfortable stay with breakfast included and a cozy sofa bed.

Fantastic Amenities
Relax and unwind at the outdoor pool, stay active at the tennis court and fitness centre, or grab a drink at the onsite bar. With free WiFi, grocery deliveries, and meeting facilities available, your needs are well taken care of.

Convenient Location
Located in Irving, this hotel is just a short distance from major attractions like AT&T Stadium and Irving Convention Center. Plus, with free parking and proximity to Dallas-Fort Worth International Airport, your stay is both convenient and stress-free.

Book your stay at Hyatt House Dallas Las Colinas today for a perfect blend of comfort, convenience, and luxury.

Important information:

Please note: guests who book an extended stay and opt to check out early will no longer qualify for the extended stay rate.

Early check-outs will default back to the standard rate.

Please note that the bar is open daily from 17:00 to 22:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 12 per day.

Location

Guest Reviews

8.2
Based on 801 reviews
Cleanliness: 5.84
Service: 8.81
Location: 9.85
Room Quality: 7.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.31
B
brendajA4664DX Family Florida
2
Not a positive experience
Pros:

Location was good, atmosphere was old looking, rooms not well maintained, we had dirty bedding saw bugs and there was no pots to cook with. The dishes were put away wet and dirty. Just a horrible experience. This is nothing I expected from a Hyatt.we are Hyatt members and have stayed at quite a few this one was by far the worst. ]

2026-07-25 via Tripadvisor
5
500shermanj NONE
2
Fan of Hyatt but not pleased with Hyatt House Las Colinas
Pros:

The experience at Hyatt House Las Colinas was unacceptable. Our family booked a Trio Suite and the condition of the room was very disappointing. Feedback provided directly to site management and corporate to ensure rooms are adequately cleaned prior to guests entering. Attached pictures speaks for itself. I’m a very pleased World of Hyatt member but this reservation forced me to relocate to the Grand Hyatt. We recently booked at the Hyatt House New Orleans and had very high expectations for Las Colinas

2026-07-22 via Tripadvisor
D
Deonte couple us
1
I would never stay there again
Pros:

Location to everything in the city

Cons:

Rude staff, dirty room (dust, mold, bugs). Room looked very neglected.

2026-07-21 via Nuitee
S
Sierra couple us
8
Pros:

I liked the room setup.

Cons:

No elevators and we were on the third floor with 2 elderly people.

2026-07-20 via Nuitee
D
Deaven couple us
4
2026-07-20 via Nuitee
M
Malee’s couple us
9
2026-07-17 via Nuitee
J
Johnson solo_traveller us
4
Pros:

I liked the location and the room set up.

Cons:

I didn't like that it was trash and dirty linen out say my room door and the cable went out and didn't get fixed. Not being able to watch TV was very inconvenient.

2026-07-17 via Nuitee
M
Meyosha solo_traveller us
1
Terrible Experience
Pros:

Nothing honestly, terrible experience.

Cons:

The rooms were very nasty, filled with roaches. We were moved from the first initial room due to very nasty bedding. The bedding in all of the rooms were very dingy. I would not recommend this place to anyone.

2026-07-16 via Nuitee
J
Johnson solo_traveller us
6
Pros:

I like the fact that the location was remarkable.

Cons:

When I got to my room there was trash and dirty linen stretch out by the door and all along the walk walk way. The cable and Internet went out, which was very a convenience.

2026-07-16 via Nuitee
B
Bradley couple us
1
Nice place terrible staff
Pros:

Location

Cons:

The staff was rude to me and my wife, they argued with an attitude about getting more towels

2026-07-12 via Nuitee
I
Irma solo_traveller us
1
2026-07-12 via Nuitee
R
Ruthann family_with_children us
9
2026-07-10 via Nuitee
B
Brittany family_with_children us
1
Horrible and I will never stay at this location again. Very disappointed.
Pros:

The bed were comfortable and the pool was nice.

Cons:

The staff at the front desk were very rude especially the lady with short blonde hair. The other front lady that was driving around d the parking lot fast smoking a cigarette. The rooms had a horrible odor, room hot, toilet was broken, and stains on the sheets. Overall this was a bad experience.

2026-07-06 via Nuitee
A
Aggielu NONE Industry, Texas
2
Stay somewhere else!!
Pros:

Sad sad sad. Lied to about early check in availability, mildew down back of bathroom door, floors/carpet are nasty, A:C not consistent, sheets and comforter are paper thin, no extra blankets. This hotel is gross. Needs major renovation!

2026-07-03 via Tripadvisor
5
595elainag Family
2
DO NOT COME HERE
Pros:

GOT MOLD POISONING — terrible front desk staff; fought me during every interaction. Was unhelpful at best, messed up during check-in and check-out. Room had one towel for four people and a mostly used roll of toilet paper.

2026-06-30 via Tripadvisor
J
Jones family_with_children us
7
2026-06-30 via Nuitee
C
Claudia family_with_children us
3
Cons:

The room’s carpet was so dirty. We hadn’t enough towels. When I arrived , the lady at the front desk had a really bad humor and made us wait until 4 pm for the check in outside the hotel (it was 3.30). The breakfast was really bad

2026-06-30 via Nuitee
M
MAGDA MARILI solo_traveller gt
5
Pros:

La comodidad de las camas

Cons:

La limpieza

2026-06-29 via Nuitee
G
Glenn couple cw
2
Need a renovation Urgent.
Pros:

Absolutely nothing.

Cons:

Property was not clean.

2026-06-29 via Nuitee
A
Ammie solo_traveller us
6
This isn’t how this went before
Pros:

The property was fine

Cons:

I walked into my two room hotel and the second room had a used grey towel look like last person left it on the night stand and the bed had dead bugs on the pillow. So I was on high alert. However when I go to check in the site says $12 parking but the parking is $14 per night per vehicle it will be taken out of your deposit amount. I asked for 2 parking permits. I then call front desk to tell them I only need one because we were no longer doing the rental. She told me that was fine they would only charge for one. Then I give them my card for the $100 deposit. 2 hours later I get hit for another $60 dollars. So we are now at $160 for deposit. Next morning I wake up another $160 has been taken out of my account besides what was taken out by booking.com for the room. We are now at $320 for a two day stay deposit. The day I check out I ask the front desk clerk how much is the deposit she states $100. I then show her the hits to my account and poor lady didn’t even know how to explain it bc to her knowledge it’s $100 deposit. Only thing she could tell me was it would come back to my account in 3-5 business days. So now since was prepared for an additional $320 taken out of my card. It’s cause a major inconvenience.

2026-06-29 via Nuitee