Holiday Inn Express and Suites Longview South I20 by IHG

Hotels
•
Holiday Inn Express
9.1 (124 reviews)
711 N Access Rd, Longview, Texas, 75602 , Longview , US
+1 903-758-7848

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Facilities

Elevator
Fitness facilities
Conference space
Golfing nearby
Free breakfast
Smoke-free property
Free wired internet
Wheelchair accessible parking
RV, bus, truck parking
Snack bar/deli
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff (multiple mentions)
Clean rooms and property (majority of reviews)
Convenient location for LETU and I-20 access
Comfortable beds and spacious bathrooms
Good breakfast/food choices
Competitive pricing and repeat customers
Cons:
Isolated cleanliness issues (dirty shower curtain, musty room, loose toilet seat)
Elevator out of service and not disclosed on website
Slow response for requested amenities (15-minute wait for soap)
Noise from guests above early in the morning (isolated)

Categories

Cleanliness
8.6
Most reviews praise clean rooms and property, but there are specific negative reports (dirty/oily shower curtain, a musty-smelling initial room, and a loose toilet seat) that lower the cleanliness sentiment slightly.
Service
9.1
Staff is repeatedly described as friendly, accommodating and helpful (specific praise for front desk and an employee named Matt); isolated service lapses noted (15-minute delay for soap) but overall service sentiment is very positive.
Location
9.4
Frequently cited as convenient—close to LeTourneau University and easy on/off I-20—overall location sentiment is strongly positive.
Room Quality
9
Rooms noted as comfortable (beds and pillows) and bathrooms spacious; a few maintenance/cleanliness issues (loose toilet seat, one dirty shower curtain) moderate the room-quality score.
Amenities
8.7
Breakfast offerings are praised and considered good, but there are amenity-related negatives (no body wash available when requested; elevator out of service) that detract from the score.
Value for Money
9.2
Multiple mentions of competitive pricing and repeat stays indicate strong perceived value, though at least one guest was upset about a non-refundable fee in the context of the elevator outage.
Food and Beverage
9.3
Breakfast is consistently described as good or 'one of the best' with adequate choices; overall food-and-beverage sentiment is strongly positive.
Overall Experience
9.5
Overall sentiment is positive with many repeat guests and praise for staff, cleanliness and breakfast; however, some guests reported issues (elevator outage, isolated cleanliness concerns) that temper an otherwise very favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Recreational Amenities
Indulge in relaxation at the spa tub, stay fit at the fitness center, and cool off in the seasonal outdoor pool.

On-Site Dining and Services
Delight in snacks from the snack bar/deli, savor a complimentary buffet breakfast, and benefit from features like complimentary Wi-Fi and a 24-hour front desk.

Event Spaces and Accommodations
Plan your events with ease in the conference space and meeting room totaling 678 square feet, unwind in one of the 61 air-conditioned rooms with modern amenities.

Plan your stay at Holiday Inn Express and Suites Longview South I20 for a convenient and comfortable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHV

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.1
Based on 124 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.4
Room Quality: 9
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.3
Overall Experience: 9.5
D
Diana
10
Pros:

None

2025-09-26 • via Nuitee
Y
Yamilet • friends
10
Pros:

Breakfast options available

2025-09-18 • via Nuitee
J
John
6
Pros:

The shower curtain was covered in dirt or oil, it looked like it needs to be thrown out. The sound of people running around above us at 6:45 am was not great. Would not stay here again.

2025-08-23 • via Nuitee
C
Charles • family
10
Pros:

I love staying here due to its close proximity to Letourneau University in Longview, TX. Have stayed here on multiple occasions, when taking daughter back to college and visiting.

Very accommodating staff with clean rooms, great breakfast, and competitive prices!

2025-08-19 • via Nuitee
S
Sarah • family
10
Pros:

We are staying for LETU move-in weekend and have been so pleased with the service here. The hotel staff is beyond friendly and accommodating. The rooms are clean and nice. The location is very convenient to get to and from LETU. They have treated us like family. We will make this our go to hotel when visiting our college kid!

2025-08-16 • via Nuitee
J
Joe
10
Very nice staff
Pros:

Really nice staff

2025-08-11 • via Nuitee
H
Heather
10
Pros:

The bed and pillows were very comfortable. The room and property were very clean.

2025-08-10 • via Nuitee
B
Barbara
10
Pros:

great check in experience. wonderful staff.

2025-07-10 • via Nuitee
M
Manuel • family
10
Pros:

Easy on and off I20

2025-07-08 • via Nuitee
V
Verified traveler
8
Pros:

first room I was given smelled bad and was very musty, I asked for another room and it was fine.

2025-07-07 • via Nuitee
S
Sara
10
Pros:

Great

2025-07-06 • via Nuitee
C
Chi-Yeung
10
Pros:

Excellent place to stay. Clean and quiet. Breakfast is adequate. Food choices are good; one of the best. Staff is friendly and courteous. Room is clean. Bathroom is spacious. Just one issue: the toilet seat was loose. One of the bolts needs to be replaced.

2025-07-02 • via Nuitee
C
Carol J • family
6
Pros:

There wasn’t any body wash in the shower. My husband went to the front desk to retrieve some but no one was available. There was a number to call but no one answered. He waited 15 minutes for someone to return. They finally come in from outside. We did get the soap but it should not have taken 15 minutes. We were on a tight time schedule and needed to leave the hotel soon. Didn’t have time to be waiting around for someone to take a 15 minute smoke break or whatever they were doing.

2025-06-28 • via Nuitee
G
Gary
10
Pros:

The staff was great and the hotel and rooms were clean.

2025-06-23 • via Nuitee
J
John
10
Pros:

Stayed at this property many times

2025-06-18 • via Nuitee
O
Ozgu • family
10
Pros:

-

2025-06-07 • via Nuitee
K
Kathleen
10
Pros:

Great beds and friendly staff

2025-05-23 • via Nuitee
G
Grace
10
Pros:

Would stay again.

2025-05-21 • via Nuitee
C
Christopher • partner
2
Pros:

Hotel did not alert us that the elevator was out of order.

2025-05-07 • via Nuitee
B
Butch • family
10
Pros:

Excellent service.

2025-05-05 • via Nuitee