Ashdown Park Hotel

Where do I start! I had paid extra for a park view room. I had informed the hotel of my mobility problems in that I struggled to go up stairs (on all fours where necessary) I also said I needed to stand to eat. I was informed that they didn’t have any park view rooms available on the ground floor. Full stop. Also that they had no high tables for eating. Full stop. I was already concerned as for the first time ever I had booked on a non-cancellation basis! When we arrived it was obvious that I would need to go up the two flights of stairs on all fours which no-one wanted. Eventually they found us a room in the annex. It was freezing cold. We were told that the heating had been turned off for the summer. They brought us a fan heater and other people complained so that they turned the heating back on the following day. In the morning I found the coffee maker didn’t work and there were no coffee bags as a back up. Also we had no biscuits. We couldn’t get any hot water in the bathroom sink during our visit. With patience we obtained hot water from the shower. We had booked to eat in the brasserie. We were not told that this entailed walking outside and up past the tennis courts. They have a buggy but for obvious reasons (it being too painful for me to sit) we were grateful that it stayed dry each evening. The brasserie had a high table.! Even in the brasserie the prices - especially for a glass of Prosecco/champagne - were 250% more expensive than usual. Food first night ok although bits were missing. The second evening my husband ordered sirloin steak. This only came with fries at £26. He asked for medium. When it came up it was rare. He couldn’t cut it. They cooked it a bit more but he still couldn’t cut it. I tried it and it was obvious how tough it was so he couldn’t eat it. We told the waiter (young lad) who could see the problem and said all he could do was to take off the service charge.

Nothing it was all good

Queue for breakfast - crazy for so called ‘luxury’ hotel and prices it demands

I paid for a personalized birthday cake after having dinner in the main restaurant and what arrived was lovely cake but nothing actually on it rather a bland ‘Happy Birthday’ on the tray. It should have been happy 60th birthday Mum/Sue. Very disappointing

little things were missed ie no sugar when serving tea, tables not cleared. It would be nice to mirror the drinks in both areas, ie no long man beer available in the main hotel. The rooms whilst nice and comfortable were a little tired in the bathroom and little things like no shower get (empty), was a shame, however it can not detract from the stay. The staff made up any shortfall. Reception were exceptionally helpful and the young lady in the cocktail bar was exemplary.

We booked a two night stay for a get away relaxed weekend! The wait for room service or any service was poor as they had a wedding and we was told it was longer because of this however I spent just under £1000 to stay there! I expect the same service as anyone else staying there

Everything was perfect. Truely grateful.
Missing a sauna but it was all very nice!

The spa really needs updating

More could be done with the bar area rather than treating it as a foyer for the restaurant. Perhaps a bit of subdued music in the background and a bit more attention to detail.

The bed was small for two grown adults & I recognised in part that they sell on the website double beds, although this bed was a small queen bed and was not appropriate for both of us to sleep well. I think this was because we were given one of the attic rooms (17), and I noted that the other rooms lower down the building were larger, better appointed, and also you had to pay £168 extra; however, we had chosen the comfort double on the site.

Not applicable

Nothing to report - everything was better than expected.

We hadden een hondje mee en die mag niet in het restaurant. Prima natuurlijk en we kregen een prachtig alternatief in een hele mooie ruimte. We hadden alleen graag iets hoger gezeten dan op de bank. Eet gemakkelijker . Maar dit is meer een advies voor andere gasten.