Comfort Inn & Suites Orem - Provo

Hotels
•
Comfort
8.3 (1098 reviews)
427 West University Parkway , Orem , us
+1 801-854-7337

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Uncomfortable beds
Cleanliness issues

Categories

Cleanliness
7.8
Mixed reviews on cleanliness; some rooms had issues with maintenance and stains.
Service
9.3
Overall, staff were friendly and helpful, making for a pleasant experience.
Location
9.3
Great location with convenient access to shopping and main roads.
Room Quality
7.8
Some rooms uncomfortable, with complaints on beds and noise.
Amenities
8.3
Amenities were basic but sufficient; breakfast showed some improvement.
Value for Money
7.8
Several reviews felt the rooms didn't meet value expectations.
Food and Beverage
7.8
Breakfast had mixed reviews, with some saying it had a lack of appeal.
Overall Experience
8.3
Most reviews indicated a satisfactory stay despite some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:02

Property Description

Convenient Location near Brigham-Young University
The Comfort Inn and Suites Orem is ideally situated just 5 miles away from Brigham-Young University, making it a perfect choice for visiting families and alumni.

Relaxing Amenities for a Comfortable Stay
Enjoy the heated indoor pool, hot tub, and gym facilities during your stay at the Comfort Inn Orem. Unwind after a long day of exploring or meetings in these relaxing spaces.

Pet-Friendly Accommodations with Daily Breakfast
Not only does Comfort Inn Orem offer pet-friendly rooms, but guests can also start their day right with a complimentary continental breakfast served daily.

Book your stay at Comfort Inn and Suites Orem now for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1098 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.3
C
carrissa • solo_traveller • us
10
Pros:

Nice staff and good breakfast

Cons:

The beds are a little stiff for me, im used to a soft soft bed.

2026-08-07 • via Nuitee
S
Sanford • couple • us
8
2026-08-06 • via Nuitee
M
Marilyn • solo_traveller • us
8
It was good
Pros:

Nice

Cons:

Need bigger sink space in the rest room

2026-08-04 • via Nuitee
L
Louis • extended_group • us
1
The money was too much for the quality of the room. They charge Embassy Suites prices for a Motel 6 style Hotel. In addi
Pros:

Ashley a counter clerk was very friendly.

Cons:

When I checked I asked where my room was. 301 back of the hotel far corner. I asked the clerk if I could park behind the Hotel to keep an eye on my car. The employee said “YES”! I parked in the back and later at midnight I found a Boot (wheel lock) on my car. I complained because I was told by the employee that checked me in that I could park there. I since then requested for the manager to contact me. After 5 attempts, all with requests to be contacted , he has NOT CONTACTED ME! I paid $75 to have a boot removed from my vehicle for parking where an employee told me I could park.

2026-08-03 • via Nuitee
A
Allison • couple • us
10
Good value stay
Pros:

I liked the location, free parking, and price point.

Cons:

This wasn’t a problem for me, but it was pet friendly.

2026-08-02 • via Nuitee
B
Barbi • family_with_children • us
6
Bed and room were excellent, breakfast was okay, had to ask for towels for the pool again
Pros:

The bed was very comfortable and the room was clean.

Cons:

I had stayed the week before and no one could tell me why my deposit had not yet been returned. They took another deposit from me for this visit and again...the deposit has not been returned. I took pictures of our rooms on both checkouts to ensure a full refund of my deposits. Also, the male attendant at the time of check in was not vey helpful regarding questions I was asking.

2026-07-24 • via Nuitee
K
Kellie • family_with_children • us
5
Fair
Pros:

Location and price

Cons:

Breakfast and carpet in room. Curtains didn’t come together and light filtered in all night from the pool.

2026-07-24 • via Nuitee
S
Sarah • couple • us
7
2026-07-23 • via Nuitee
S
Samuel • family_with_children • us
10
It was great, had a baseball tournament and it fit our needs.
Pros:

Room, service and breakfast

Cons:

Parking

2026-07-22 • via Nuitee
S
Sherry • couple • us
5
2026-07-21 • via Nuitee
C
Carolyn • couple • us
4
Won’t stay there again especially for what I paid.
Pros:

I liked the location.

Cons:

The only bathroom for guests was out of order. The fridge is our room had a broken leg. The toilet lid needed to be fixed. There was no air conditioning in the stairwell.

2026-07-20 • via Nuitee
M
Marshall • couple • us
9
Pros:

Very clean and well maintained

2026-07-19 • via Nuitee
F
frikki • solo_traveller • by
6
2026-07-15 • via Nuitee
P
Patricia • couple • us
10
2026-07-14 • via Nuitee
R
Ronald • couple • us
8
For the most part this was a positive stay and would stay again.
Pros:

I liked everything about this stay except for one thing. Service was superior! Breakfast was superb. Hotel was very clean and orderly.

Cons:

The bed mattress was very soft and worn out. I felt like I was falling backwards both nights and eventually had to reverse my direction, switching my feet and head on the bed. My wife was ok with her mattress. Any old mattresses should be replaced. Quality of sleep matters. All else was great. Would stay again.

2026-07-13 • via Nuitee
J
Jose Luis • family_with_children • us
9
Pros:

Muy cómodo

2026-07-10 • via Nuitee
G
Gypsie • solo_traveller • us
8
2026-07-09 • via Nuitee
M
Mel • couple • us
10
Worth the money for a clean and affordable room.
Pros:

Good location.

Cons:

Tesla charging station in the parking lot took up parking.

2026-07-06 • via Nuitee
Z
Zack • family_with_children • us
9
Nice place, great pool for the family.
Pros:

Clean and comfortable, plus the pool was great!

Cons:

Parking was a bit crazy as it was packed for the holiday.

2026-07-06 • via Nuitee
B
Breeanna • couple • us
8
2026-07-04 • via Nuitee