Comfort Inn & Suites Orem - Provo

Hotels
Comfort
8.3 (978 reviews)
427 West University Parkway , Orem , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Uncomfortable beds
Cleanliness issues

Categories

Cleanliness
7.8
Mixed reviews on cleanliness; some rooms had issues with maintenance and stains.
Service
9.3
Overall, staff were friendly and helpful, making for a pleasant experience.
Location
9.3
Great location with convenient access to shopping and main roads.
Room Quality
7.8
Some rooms uncomfortable, with complaints on beds and noise.
Amenities
8.3
Amenities were basic but sufficient; breakfast showed some improvement.
Value for Money
7.8
Several reviews felt the rooms didn't meet value expectations.
Food and Beverage
7.8
Breakfast had mixed reviews, with some saying it had a lack of appeal.
Overall Experience
8.3
Most reviews indicated a satisfactory stay despite some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:02

Property Description

Convenient Location near Brigham-Young University
The Comfort Inn and Suites Orem is ideally situated just 5 miles away from Brigham-Young University, making it a perfect choice for visiting families and alumni.

Relaxing Amenities for a Comfortable Stay
Enjoy the heated indoor pool, hot tub, and gym facilities during your stay at the Comfort Inn Orem. Unwind after a long day of exploring or meetings in these relaxing spaces.

Pet-Friendly Accommodations with Daily Breakfast
Not only does Comfort Inn Orem offer pet-friendly rooms, but guests can also start their day right with a complimentary continental breakfast served daily.

Book your stay at Comfort Inn and Suites Orem now for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 978 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.3
K
Karl family_with_children us
9
Pros:

Breakfast was good with lots of choices.

2026-02-10 via Nuitee
C
Christi solo_traveller us
10
2026-01-31 via Nuitee
D
David family_with_children us
8
2026-01-30 via Nuitee
K
Kent solo_traveller us
9
2026-01-28 via Nuitee
Y
Yusiyusnai couple us
3
2026-01-25 via Nuitee
D
Dawn couple us
8
2026-01-25 via Nuitee
D
Diego family_with_children us
10
2026-01-21 via Nuitee
E
Eva couple sk
8
2026-01-20 via Nuitee
L
Lucas family_with_children us
2
It was very disappointing, room poorly kept and not worth the price we paid
Pros:

The staff was friendly. Easy check in process.

Cons:

The room did not meet our expectation at all. There was rust on the bathroom paint, mold & paint chips on the ceiling in the shower, stains/hair on some of our bathroom towels and there were multiple torn areas on the shower curtain, curtains in the room, pictures were off center and beer caps in the hallway. The main standards I have are a clean, well-kept room and this did not meet that at all. Not worth the value, stay elsewhere.

2026-01-20 via Nuitee
A
Anthony family_with_children us
7
Good
2026-01-20 via Nuitee
M
Mary family_with_children us
10
2026-01-19 via Nuitee
M
Maria solo_traveller us
9
Muy agradable.
Pros:

El desayuno, el servicio y la ubicación me parecieron excelentes.

Cons:

Para mi todo estuvo bien. Yo recomiendo este hotel, sobre todo por el servicio y la ubicación.

2026-01-19 via Nuitee
L
Lesa family_with_children us
10
2026-01-19 via Nuitee
S
Sandra family_with_children us
8
2026-01-19 via Nuitee
F
Falelaulii family_with_children us
10
Awesome time there with my son.
Pros:

Locations and customer service was awesome.

Cons:

NA

2026-01-19 via Nuitee
M
Mary family_with_children us
10
2026-01-19 via Nuitee
J
Jake solo_traveller us
10
2026-01-19 via Nuitee
H
Heidi couple us
10
Great
Pros:

Room was nice, staff very nice, has a great pool & hot tub

2026-01-19 via Nuitee
J
Jared family_with_children us
10
2026-01-19 via Nuitee
M
Maidee family_with_children us
7
2026-01-19 via Nuitee