Petit Palace Plaza del Carmen

Hotels
•
Petit Palace Hoteles
8.6 (2331 reviews)
Plaza del Carmen, 4 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cleanliness
Cons:
Small room size
Limited space for movement

Categories

Cleanliness
9.04
Guests appreciate the cleanliness of the hotel, noting it was very clean and well-maintained.
Service
9.01
Service is highlighted as excellent, with particular praise for the staff being friendly and attentive.
Location
9.05
The location is frequently mentioned as perfect and convenient for accessing local attractions.
Room Quality
7.5
Some reviews mentioned that the rooms are small, which impacted the overall rating.
Amenities
8.53
Amenities were adequately mentioned with no major complaints.
Value for Money
8.49
The general consensus is that the hotel offers good value for its price, alongside commendable service and cleanliness.
Food and Beverage
8.54
Positive comments about the breakfast and dining options available.
Overall Experience
8.61
Overall experience was highlighted as enjoyable and satisfying by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:53

Property Description

Luxurious Boutique Hotel in the Heart of Madrid

Hydromassage Showers and Free Bike Rentals
Indulge in relaxation with hydromassage showers in every room and explore the city for free with complimentary bike rentals.

Convenient Amenities and Discounts
Enjoy air conditioning, flat-screen TVs, and free laptop-sized safes in all rooms. Take advantage of discounts for nearby attractions and public parking.

Central Location and Nearby Attractions
Experience the vibrant city life just steps away from Puerta del Sol. Explore Gran Via Casino and Teatro Principal Gran Via within minutes of the hotel.

Book now to experience the perfect blend of luxury and convenience at Petit Palace Plaza del Carmen.

Important information:

Depending on the season, air conditioning or heating is provided.

The pet supplement is EUR 25 per pet per stay.

Reservations of more than 5 rooms may be subject to special conditions and additional supplements.

Reservations of more than 10 nights, may be subject to special conditions and additional supplements.

Please note that all special requests are subject to availability and may incur additional charges.

The property will send guests instructions on how to check in online within 7 days prior to arrival.

An airport shuttle service is available upon request for an additional charge. All shuttle services are subject to availability and must be arranged prior to arrival.

Smoking or consuming illegal substances on site is prohibted and will incur an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 2331 reviews
Cleanliness: 9.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
S
SONIA • family_with_children • es
9
Pros:

La ubicación, la comodidad de las camas. El trato del personal, amable y atento.

2026-03-14 • via Nuitee
P
Paula BB • family_with_children • es
8
Muy buena ubicación
Pros:

Ubicación y bañera de hidromasaje, de 10. Un detallazo dejarnos botellas de agua de regalo a diario.

Cons:

Era un ático donde tenías que subir escaleras para acceder a la habitación, un poco incómodo. Eché en falta algún artículo más de higiene.

2026-03-14 • via Nuitee
M
Marco • couple • it
9
2026-03-13 • via Nuitee
O
Osetinskaia • couple • es
7
Pros:

Location is perfect, stuff too.

Cons:

Noisy at night when somebody in the nearest room flushes the toilet. You can’t switch on air conditioning during winter. It was really hot in the room.

2026-03-13 • via Nuitee
M
Mari De Diego • couple • es
10
2026-03-12 • via Nuitee
K
Kennet • couple • se
10
Sug in all kultur under några dagar, så klarar du dig ett helt år.
Pros:

Rummen var precis lagom stora. Mycket bra sängar och badrummet var kanon. En frukost som var väldigt vackert framdukad och den innehöll allt man behövde. Alla i personalen var fantastiskt trevliga.
Otroligt bra service. Läget är bättre än bäst, ligger precis där allting händer.

Cons:

Kan inte komma på något direkt, men om man inte går över 1 mil om dagen och inte är rejält trött på kvällen, så kanske man kan störas av stadspulsen. Men det får man tåla, man bor ju inte i skogen utan i en huvudstad med hög intensitet.

2026-03-12 • via Nuitee
K
Kennet • couple • se
10
Madrid full med kultur, nöje och mat
Pros:

Allt!

Cons:

Ingenting.

2026-03-12 • via Nuitee
P
Paul • couple • se
9
Så nöjda med allt. Kommer gärna tillbaka!
Pros:

Nära till allt och mycket prisvärt.

2026-03-10 • via Nuitee
S
sergiobul96 • family_with_children • es
9
Excelente la ubicación con jacuzzi
Pros:

La habitación con jacuzzi es muy buena

Cons:

No hubo la posibilidad de hacer late check out debido a la disponibilidad, no obstante nos permitieron quedarnos hasta las 13:00 h

2026-03-10 • via Nuitee
M
Maria del Carmen • family_with_children • fr
7
Le charme du centre ville et de l’ancien
Pros:

Emplacement et petit déjeuner

Cons:

La chambre mansardée, il fallait marcher plié dans la chambre pour ne pas se prend les poutres, et pourtant nous sommes petites.
Les 4 marches entre bain et chambre méritent d’être sécurisées, bout de marche le soir pas visible, risque de chute. Un garde corps ou quelque chose pour se tenir.

2026-03-09 • via Nuitee
G
Giulietta • family_with_children • it
9
2026-03-07 • via Nuitee
M
María soledad • family_with_children • es
9
Pros:

La comodidad de la habitación, el desayuno y la amabilidad del personal. Es excelente

Cons:

Como en todos los hoteles, a diferencia de otros países, la disponibilidad de una plancha en la habitación. Sería deseable contar con una plancha y adecentar la ropa tras un viaje

2026-03-07 • via Nuitee
S
Sergio • extended_group • es
9
2026-03-06 • via Nuitee
W
Walter • solo_traveller • it
9
2026-03-06 • via Nuitee
M
MARIA EVELIA • family_with_children • es
9
2026-03-06 • via Nuitee
M
Manrique Sosa • family_with_children • mx
10
Pros:

Excelente ubicación, trato amable del personal, muchas gracias.

2026-03-06 • via Nuitee
M
Mar • couple • es
9
Cómoda y con toda clase de servicios cerca
Pros:

La ubicación inmejorable
La cama muy cómoda
La habitación muy limpia
Detalles de bienvenida
El balcón

Cons:

El baño carece de intimidad y privacidad, prefiero puerta de baño convencional, no mampara de cristal

2026-03-05 • via Nuitee
C
Carlos • couple • es
10
2026-03-02 • via Nuitee
B
Birgit • couple • de
9
Pros:

Alles TOP !

Cons:

Einzig die Düfte - wie fast überall heutzutage - waren uns nach der Zimmerreinigung etwas zu viel!
Super Personal hat alles geregelt!

2026-03-02 • via Nuitee
E
Eva Maria • extended_group • es
9
2026-03-02 • via Nuitee