Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good/very good breakfast (menu and buffet)
Friendly/helpful staff (several positive mentions)
Excellent location / beachfront / good views
Jacuzzi appreciated by guests
Cons:
Room maintenance issues (AC, windows, lighting, fridge/freezer, small rooms)
Poor bedding/linen quality and pool water concerns
Cable/TV poor or not working; internet very bad
Towel shortages and some false advertising on food/drink bonus

Categories

Cleanliness
4.8
Multiple comments about poor bedding quality, wet/insufficient pool towels, and pool water not well treated — overall cleanliness and linen quality were noted as negative.
Service
7.8
Several positive mentions of friendly and helpful staff (specific praise for reception staff and Cristian) though some reception/maintenance staff were criticized; overall service is generally good but inconsistent.
Location
8.8
Many guests praised the location, beachfront position and views — location is consistently cited as a strong point.
Room Quality
5
Frequent complaints: small rooms, faulty air-conditioning, leaking AC, poor windows, low water pressure, broken lighting/TV/fridge/freezer, and poor mattress condition — room quality is below expectations.
Amenities
6.2
Mixed mentions: good breakfast facilities and a liked jacuzzi, but issues with cable TV, limited parking, narrow pool area and shortages (towels/glasses) reduce the amenity score.
Value for Money
6
Mixed perception: some guests felt it was good value (breakfast included) but there were complaints about misleading food/drink bonus terms, lack of towels and poor internet impacting perceived value.
Food and Beverage
8.2
Breakfast repeatedly praised (menu service and buffet), staff in restaurant praised; some minor issues like occasional lack of orange juice or glassware but overall F&B is a highlight.
Overall Experience
7.6
Overall impression is mixed-positive: excellent location and breakfast and friendly staff balanced against room maintenance, AC and cleanliness issues — guests report they enjoyed parts of the stay but noticed notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:32

Property Description

Luxurious Beachfront Stay in Jaco

Breathtaking Views and Relaxation: Enjoy a pool with stunning sea views, perfect for unwinding under the sun. Indulge in a complimentary breakfast to start your day right, and pamper yourself at the on-site spa for ultimate relaxation.

Charming Beach-Style Rooms: Each room is adorned with colorful beach-style decor and offers a private bathroom. Upgrade to a suite for a spacious spa bath and magnificent sea views for a truly luxurious experience.

Explore and Dine: Delight in Peruvian-style cuisine at the hotel's cafeteria or discover dining options nearby. The beach in front is ideal for surfing, and the tour desk can assist with outdoor activities. With Jaco's nightlife and the airport nearby, your stay promises convenience and excitement.

Book now for an unforgettable beachfront getaway at Hotel Balcon del Mar!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

6.8
Based on 610 reviews
Cleanliness: 4.8
Service: 7.8
Location: 8.8
Room Quality: 5
Amenities: 6.2
Value for Money: 6
Food and Beverage: 8.2
Overall Experience: 7.6
J
José • solo_traveller • cr
8
Pros:

La ubicación, la comida muy buena y las instalaciones bonitas.

Cons:

El balconcito donde estan las sillas reclinables tiene una excelente vista, pero creo q deberían tener un toldo o techo. para el sol.

2026-09-19 • via Nuitee
P
Prendas • solo_traveller • cr
10
2026-09-18 • via Nuitee
M
Miriam • solo_traveller • cr
1
2026-09-16 • via Nuitee
V
Villalobos • solo_traveller • cr
7
Pros:

Todo

Cons:

Hubo un error por con un paño y fue un momento tenso

2026-09-15 • via Nuitee
L
Liesbeth • family_with_children • be
6
Cons:

Verouderd
Niet overal proper
WC oeilijk door te spoelen - moesten beneden in de lobby naar toilet

2026-09-15 • via Nuitee
J
Jose Espinoza Bolaños • couple • cr
7
Maravillosa vista
Pros:

La hubicacion frente al mar y con vista increhible. Las piscienas y las instalaciones muy limpias.

Cons:

Falta manteniminento, la ducha no paro de gotear, habia una celosia que hacia falta. y el aire duraba mucho en enfriar.

2026-09-14 • via Nuitee
J
Julio Marroquín • solo_traveller • gt
10
2026-09-13 • via Nuitee
S
Saenz • solo_traveller • cr
10
Pros:

Exelente ubicacion

Cons:

Todo bien

2026-09-11 • via Nuitee
N
Nicole • solo_traveller • cr
4
Opinion sobre servicio al cliente
Pros:

La ubicación frente a la playa

Cons:

El trato del personal pésimo.
Nos sacaron de piscina aún siendo nosotros los únicos huéspedes.

2026-09-11 • via Nuitee
D
Duran • solo_traveller • gt
7
Pros:

Que tenía directo salida a la playa

Cons:

Las habitaciones eran demasiado pequeñas, las camas igual y ofrecía extragrande.

2026-09-10 • via Nuitee
S
Seas • solo_traveller • cr
5
2026-09-09 • via Nuitee
J
José Luis • solo_traveller • cr
1
Mala organización
Pros:

Nada

Cons:

Todo

2026-09-07 • via Nuitee
N
Navarro • solo_traveller • cr
8
Ruido
Pros:

La atención

Cons:

Detrás de la habitación me parece queda la lavandería entonces se metía ruido x la ventana del baño

2026-09-06 • via Nuitee
R
Rojas Castro • family_with_children • cr
9
2026-09-05 • via Nuitee
C
Carlos • solo_traveller • cr
9
Pros:

La habitación

Cons:

Funcionamiento del ascensor

2026-09-04 • via Nuitee
F
Fabiola • couple • cr
5
Pros:

La ubicación

Cons:

Siento que el hotel tiene gran potencial pero le falta bastante en infraestructura

2026-09-03 • via Nuitee
P
Paola • solo_traveller • cr
3
2026-09-03 • via Nuitee
M
Melving • couple • cr
9
Pros:

Me gustó la ubicación, limpieza y desayuno.

2026-09-02 • via Nuitee
K
Kenneth • solo_traveller • cr
3
Pros:

La ubicación muy bien, piscina y area común excelente.

Cons:

La habitación tenia problemas de aireacondicionado y fugas, la cama no era comoda, es evidente que hace falta mantenimiento.

2026-09-02 • via Nuitee
M
Marcela • solo_traveller • cr
4
Deficiente
Pros:

La ubicación

Cons:

Piscina en mal estado, azulejos despegados, con hongo. Supuesto bar humedo algunos sin asientos con tubos sumergidos herrumbrados y los existentes en mal estado
Instalaciones en general falta de mantenimiento, algunos aleros sin cieloraso, barandas oxidadas, carcomidas por herrumbre y en mal estado
Habitación (apartamento) con cuarto muy pequeño, ducha sin presión, extractor del baño descompuesto, inodoro con poca absorción.
Personal falta servicio al cliente

2026-09-01 • via Nuitee