Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good/very good breakfast (menu and buffet)
Friendly/helpful staff (several positive mentions)
Excellent location / beachfront / good views
Jacuzzi appreciated by guests
Cons:
Room maintenance issues (AC, windows, lighting, fridge/freezer, small rooms)
Poor bedding/linen quality and pool water concerns
Cable/TV poor or not working; internet very bad
Towel shortages and some false advertising on food/drink bonus

Categories

Cleanliness
4.8
Multiple comments about poor bedding quality, wet/insufficient pool towels, and pool water not well treated — overall cleanliness and linen quality were noted as negative.
Service
7.8
Several positive mentions of friendly and helpful staff (specific praise for reception staff and Cristian) though some reception/maintenance staff were criticized; overall service is generally good but inconsistent.
Location
8.8
Many guests praised the location, beachfront position and views — location is consistently cited as a strong point.
Room Quality
5
Frequent complaints: small rooms, faulty air-conditioning, leaking AC, poor windows, low water pressure, broken lighting/TV/fridge/freezer, and poor mattress condition — room quality is below expectations.
Amenities
6.2
Mixed mentions: good breakfast facilities and a liked jacuzzi, but issues with cable TV, limited parking, narrow pool area and shortages (towels/glasses) reduce the amenity score.
Value for Money
6
Mixed perception: some guests felt it was good value (breakfast included) but there were complaints about misleading food/drink bonus terms, lack of towels and poor internet impacting perceived value.
Food and Beverage
8.2
Breakfast repeatedly praised (menu service and buffet), staff in restaurant praised; some minor issues like occasional lack of orange juice or glassware but overall F&B is a highlight.
Overall Experience
7.6
Overall impression is mixed-positive: excellent location and breakfast and friendly staff balanced against room maintenance, AC and cleanliness issues — guests report they enjoyed parts of the stay but noticed notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:32

Property Description

Luxurious Beachfront Stay in Jaco

Breathtaking Views and Relaxation: Enjoy a pool with stunning sea views, perfect for unwinding under the sun. Indulge in a complimentary breakfast to start your day right, and pamper yourself at the on-site spa for ultimate relaxation.

Charming Beach-Style Rooms: Each room is adorned with colorful beach-style decor and offers a private bathroom. Upgrade to a suite for a spacious spa bath and magnificent sea views for a truly luxurious experience.

Explore and Dine: Delight in Peruvian-style cuisine at the hotel's cafeteria or discover dining options nearby. The beach in front is ideal for surfing, and the tour desk can assist with outdoor activities. With Jaco's nightlife and the airport nearby, your stay promises convenience and excitement.

Book now for an unforgettable beachfront getaway at Hotel Balcon del Mar!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

6.8
Based on 610 reviews
Cleanliness: 4.8
Service: 7.8
Location: 8.8
Room Quality: 5
Amenities: 6.2
Value for Money: 6
Food and Beverage: 8.2
Overall Experience: 7.6
M
Miranda • couple • cr
10
2026-10-30 • via Nuitee
M
Melissa • couple • cr
9
2026-10-29 • via Nuitee
K
Keiring Nelson • couple • cr
5
2026-10-28 • via Nuitee
E
Eri • couple • cr
9
Bien
Pros:

Cerca playa

Cons:

Pequeño cama

2026-10-27 • via Nuitee
A
Alexander • couple • cr
9
No pude descansar en la noche.
Pros:

La comida muy buena 👌

Cons:

Fué imposible, dormir, poder descansar con el ruido de la bomba de la piscina, un rato sonaba la bomba durísimo y otro rato el aire acondicionado, que se encendía y apagaba solo.

2026-10-26 • via Nuitee
L
Lara • couple • cr
5
2026-10-25 • via Nuitee
G
García • solo_traveller • cr
10
Pros:

Ubicación excelente

2026-10-22 • via Nuitee
A
Ali • couple • us
4
Pros:

Breakfast and location were good

Cons:

Wi-Fi not working in the room. Beds and the room were old and outdated. No hot water. Wanted to charge for bottle water. Not friendly people. Very slow in responding. The rating was misleading. It is a 2 star outfit, and that is being generous.

2026-10-21 • via Nuitee
V
Verónica • couple • cr
8
Faltante de agua
Pros:

La ubicación frente al mar, la piscinas súper limpias y el desayuno delicioso!

Cons:

No llegaba agua a la regadera de la habitación

2026-10-21 • via Nuitee
M
Minor • couple • cr
4
Pros:

Ubicación frente a la playa.
Tuvimos la experiencia con la organización de rescate de tortugas. Son increíbles. Una experiencia digna de repetir.
La comida estuvo bien.

Cons:

Dentro de la habitación 409, no tenía internet, reporté y no me dieron opciones de cambiarme, aún habiendo habitaciones disponibles.
El aire acondicionado tiraba gotas de agua.
La cafetera no servía.

2026-10-21 • via Nuitee
K
Katherine • couple • cr
1
No lo recomiendo
Pros:

La ubicación es buena.

Cons:

No lo recomiendo. Tiene buena ubicación pero es un hotel en mal estado en general, viejo, el ascensor da miedo. Adicional tuve una pésima experiencia, me dieron la llave de la habitación 204 y después se la dieron a otros huéspedes, estaba dentro de mi habitación cambiándome cuando escucho que me están intentando abrir la puerta, fue un susto demasiado grande, no es posible que le asignarán la misma habitación a dos huéspedes a la vez sin verificar. En la habitación se escucha toda la bulla de la piscina , la cafetera no funcionaba y el aire acondicionado no enfriaba bien, el WiFi se conectaba y desconectaba constantemente

2026-10-20 • via Nuitee
D
Delgado • couple • cr
9
2026-10-19 • via Nuitee
V
Victor Delgado Zuñiga • couple • cr
10
Pros:

Me gusto mucho la ubicación, está al frente de la playa y es muy seguro, también el personal es muy atento, la habitación cumple con todo lo necesario y la cama es súper cómoda

Cons:

El baño era algo pequeño.

2026-10-19 • via Nuitee
C
Cisneros • couple • cr
9
Excelente
Pros:

Personal muy calificado

Cons:

Yodo me gusto

2026-10-18 • via Nuitee
S
STEPHANE • couple • fr
3
La chambre réserve ne correspondait pas aux photos et à la description sur booking. J’ai dû payer 50$ supplémentaires po
Cons:

Photos trompeuses sur booking

2026-10-17 • via Nuitee
M
Miguel • solo_traveller • cr
6
2026-10-14 • via Nuitee
M
Michael • solo_traveller • cr
9
Pros:

El desayuno incluído y la atención, la vista al mar y la habitación tenía bastante accesorios de equipamiento

Cons:

Tal vez el inodoro, no funcionaba bien al drenar los deshechos, los precios del restaurante eran excesivos en algunos platillos

2026-10-13 • via Nuitee
E
Eric • couple • cr
7
Una estadía agradable
Pros:

La ubicación frente al mar

Cons:

No tenía cortinas blackout para disminuir la claridad.

2026-10-12 • via Nuitee
J
Josiel • couple • cr
10
2026-10-11 • via Nuitee
T
Torres • solo_traveller • cr
10
2026-10-07 • via Nuitee