City Hotel West

Hotels
3.5 (170 reviews)
Moselstr. 35 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location near main train station
Cons:
Extremely dirty rooms
Unprofessional staff
Poor value for money

Categories

Cleanliness
1.89
Multiple reviews express severe cleanliness issues, describing dirt and unmaintained rooms.
Service
3.86
Staff is described as unprofessional and unhelpful, with complaints about their demeanor.
Location
4.9
Convenient location near the main train station, though the area has its problems.
Room Quality
1.85
Rooms are reported to be in a terrible state with various malfunctions and filth.
Amenities
3.88
Minimal amenities provided, further decreasing the overall experience.
Value for Money
2.84
Generally considered poor value given the conditions reported by guests.
Food and Beverage
5.89
Not explicitly mentioned in reviews, but assumed to be standard quality for this hotel tier.
Overall Experience
2.86
Overall sentiment is heavily negative, reflecting dissatisfaction across multiple categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:32

Property Description

Centrally Located Modern Hotel
This 3-star City Hotel West in Frankfurt offers a convenient stay just steps away from the Central Station. Newly opened in 2006, the hotel boasts modern rooms with free Wi-Fi, cable TV, and a private bathroom, all designed in warm colors.

Delicious Breakfast Buffet
Start your day right with a rich breakfast buffet served every morning from 07:00 to 10:00.

Prime Location with Easy Access
With excellent transport links from the Hauptbahnhof, Frankfurt Airport a short train ride away, and the Trade Fair within walking distance, City Hotel West is the ideal choice for both business and leisure travelers.

Book now for a comfortable and well-connected stay at City Hotel West in Frankfurt!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

3.5
Based on 170 reviews
Cleanliness: 1.89
Service: 3.86
Location: 4.9
Room Quality: 1.85
Amenities: 3.88
Value for Money: 2.84
Food and Beverage: 5.89
Overall Experience: 2.86
R
Rajendra • solo_traveller • de
1
Pros:

It's third class hotel unsecured area near by no cleanliness

Cons:

Waste hotel useless no cleanliness dirty bedsheets dirty washrooms

2026-04-24 • via Nuitee
I
Ivan • couple • de
1
2026-04-24 • via Nuitee
G
Giovanni • solo_traveller • at
1
Orrendo, dove c’è malavita, tossicodipendenza e prostituzione a 200 m dalla stazione
Cons:

Stanza sporca, scarafaggi dentro il bagno, lenzuola sporche

2026-04-23 • via Nuitee
N
Ntandoyenkosi Angel • solo_traveller • de
1
Please believe all the reviews about this place. It’s not worth it, I tell you. I booked it because it wasn’t far from
Pros:

I only like the fact that the stuff was nice.

Cons:

My room stunk of Cigarettes. The people next to me were loud and seemed to be regulars. I didn’t get a wink of sleep.

2026-04-20 • via Nuitee
M
muhammad • solo_traveller • it
1
2026-04-19 • via Nuitee
H
Hüseynov • solo_traveller • de
1
Pros:

Das Hotel ist weder komfortabel noch sauber, und aus den Zimmern dringt ein unangenehmer Geruch. Übernachten Sie nicht in diesem Hotel!

Cons:

Das Hotel ist schlecht, die Zimmer sind in einem erbärmlichen Zustand, es riecht unangenehm und es fehlt an Komfort. Übernachten Sie nicht in diesem Hotel.

2026-04-19 • via Nuitee
Z
Zainab • couple • de
1
2026-04-19 • via Nuitee
S
Said Ali • solo_traveller • de
1
2026-04-19 • via Nuitee
M
Miloud • solo_traveller • ma
2
2026-04-19 • via Nuitee
F
FatimaSh • solo_traveller • il
1
2026-04-16 • via Nuitee
P
Pascal • family_with_children • fr
8
2026-04-16 • via Nuitee
A
Anastasiia • couple • ru
1
Cons:

Не соответствует действительности, грязные номера

2026-04-06 • via Nuitee
M
Miguel • solo_traveller • co
2
Cons:

Es completamente diferente a las fotos que publican, el aseo garrafal.

2026-04-04 • via Nuitee
L
Lenny • solo_traveller • de
1
2026-03-25 • via Nuitee
A
Adeel • couple • ae
3
Pros:

Very poor experience

2026-03-24 • via Nuitee
S
Samir • couple • de
1
2026-03-23 • via Nuitee
D
David • extended_group • gb
1
Horrible horrendous property
Pros:

This property should be removed from all websites, it’s not a hotel, it’s a crack den and highly dangerous for anyone to stay there.

2026-03-16 • via Nuitee
W
Wolfgang J. Grübl • extended_group • de
1
Cons:

Gar nichts. Die Fotos haben nicht mit der realität gemeinsam..War schrecklich.

2026-03-13 • via Nuitee
M
MYaman • solo_traveller • de
1
2026-03-13 • via Nuitee
E
Erdem • couple • tr
1
Pros:

Tesiste kaldığımız yerde gece gec saatlere kadar bağırtı çağırtı vardı kapıları sert bir şekilde çarpıp duruyorlardı gece hiç uyuyamadık hiç tavsiye etmiyorum

Cons:

Yüksek sesle konuşma bağarma.kapıya sert vurma kavga gürültü9

2026-03-12 • via Nuitee