Belconnen Way Hotel & Serviced Apartments

Hotels
7.6 (1632 reviews)
77 Belconnen Way, Belconnen , Canberra , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean
Location
Friendly staff
Cons:
Poor cleanliness
Old rooms
Lack of amenities

Categories

Cleanliness
6.98
Reviews indicated issues with cleanliness, including dirty showers and dust.
Service
8.95
Mixed reviews on service, but noted some friendly staff despite issues.
Location
8.99
Location was frequently praised for its convenience.
Room Quality
7.44
Room quality had mixed feedback, with some complaints about aging facilities.
Amenities
7.97
Amenities were lacking (e.g., no microwave), but some basic needs were met.
Value for Money
6.93
Reviews highlighted a perception of poor value for the price paid.
Food and Beverage
5.48
No restaurant on site and complaints regarding the provision of amenities.
Overall Experience
8.05
Overall sentiment reflects dissatisfaction but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:45

Property Description

Luxurious Accommodation

Experience modern furnishings and air conditioning in all rooms at The Belconnen Way Hotel and Serviced Apartments. Choose from a variety of options, including apartments with kitchenette/kitchen for added convenience.

Convenient Location

Situated in the Hawker Shopping Centre, our hotel is surrounded by a supermarket, restaurants, and a liquor store. Just a 5-minute drive away, you'll find Canberra Stadium and Westfield Shopping Centre, perfect for sports fans and shopaholics alike.

Relaxation at Its Best

Unwind in our large guest lounge, designed for your ultimate relaxation. Enjoy the complimentary WiFi and take advantage of the free car parking during your stay at The Belconnen Way.

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card and a 3.8% charge when you pay with an American Express or Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1632 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 5.48
Overall Experience: 8.05
L
le Gras • solo_traveller • au
8
2026-03-28 • via Nuitee
L
Linda • solo_traveller • au
10
I have stayed before and I will stay again - thank you
Pros:

Many thanks to Danielle on Reception for great service on check in with room allocation. Also to housekeeping staff who were so on the ball. I didn't want a room service each day but when I did request one, I went to grab a quick coffee and by the time I returned the room was already being serviced! Great location, good sized rooms and comfortable beds.

Cons:

Nothing

2026-03-28 • via Nuitee
R
Ricky • family_with_children • au
7
2026-03-28 • via Nuitee
N
Narelle • extended_group • au
8
Pleasant !
Pros:

Plenty of parking, close to shops, great bathroom with hot shower , large bedrooms , plenty of cupboard space ,

Cons:

No table to eat from , only 2 chairs and 2 stools supplied for5 people . Had to ask for extra cutlery and plates , only one hot plate to cook on , no toaster,

2026-03-27 • via Nuitee
T
Tara lee • couple • au
7
I’d go back
Pros:

Easy parking nice staff clean room

Cons:

The shower is badly designed. The whole floor flooded and there were not enough towels to deal with it

2026-03-25 • via Nuitee
G
Garry • solo_traveller • au
1
Not Satisfied
Cons:

Booked a 2 bedroom apartment and when we arrived we given room 101 which was definitely not a 2 bedroom apartment.I approached reception only to be told that what we had booked had been given to someone else and that the other 2 bedroom apartment was being renovated and not available.To add insult to injury I was advised that I was to be charged the same amount as the 2 bedroom apartment.After some discussion we were given room 402 which was still not a 2 bedroom apartment but I have to say it was of better quality.so we had to accept that given we had no other choice .Finally I was charged $418 .00 for the 2 nights could you please confirm if this was the agreed amount at time of booking being made up if different am I entitled to a refund Regards Garry McGraw

2026-03-25 • via Nuitee
P
Peters • couple • au
7
2026-03-24 • via Nuitee
N
Nishimoto • family_with_children • au
8
A great short stay and the right location for a stay in Canberra.
Pros:

The receptionist went out of her way to check in on us as our flight was late and in fact we only arrived at the facility at 9 pm. She was very welcoming and assisted our queries.

Cons:

nothing

2026-03-23 • via Nuitee
S
Steven Barnes • family_with_children • au
10
2026-03-23 • via Nuitee
A
Alycen • solo_traveller • au
7
Overall, a convenient option offering good value for money.
Pros:

The positives are pretty decent. It is in a good, convenient location, with the Hawker shops just behind the venue. The staff were pleasant also, even though I did not have much interaction with them other than checking in and out. I like the mid-20th century feel of the common areas as well. Overall, pretty good value for money.

Cons:

It's great the room was clean, but the products that they use do have a fairly pungent smell. As soon as I opened the door, I was overwhelmed by the smell. If your room overlooks Belconnen Way, it can be a bit noisy as times too. I suppose this is the trade off for the suburban, convenient location. I'd also recommend updating the key/garage system to be electronic. This would arguably make entering and vacating the rooms/property a little more efficient.

2026-03-22 • via Nuitee
J
Jeremy • solo_traveller • au
7
2026-03-22 • via Nuitee
C
Codey • family_with_children • au
10
Clean, spacious, value for money
Pros:

Massive room. Great location. Clean. Friendly staff and value for money

Cons:

Nothing really.

2026-03-22 • via Nuitee
D
Dean • couple • au
7
Served our purpose.
Pros:

Location was good close to some shops and not to far from GIO stadium

Cons:

Could do with some new beds in Room 112 as they were lumpy and old.
Also the Area outside the building and around the car park could do with a pressure washer clean as it all looked quite dirty.

2026-03-20 • via Nuitee
M
Madgwick • extended_group • au
10
2026-03-20 • via Nuitee
L
Lynette • family_with_children • au
6
Wasn’t the best but wasn’t the worst
Pros:

Spacious rooms. Large fridge. Close to shops

Cons:

No toaster. Hot water ran out the day we checked out, was unable to have a shower.

2026-03-18 • via Nuitee
S
Shaun • family_with_children • au
10
2026-03-18 • via Nuitee
F
Faye • couple • au
9
Pros:

Location and convenience

2026-03-17 • via Nuitee
S
Stacey • family_with_children • au
3
Cons:

No hot water in our room and could hear people nest door for hours at 2 am so wasn’t soundproof at all

2026-03-16 • via Nuitee
J
Jamie • family_with_children • au
1
2026-03-16 • via Nuitee
M
Mitchell • couple • au
1
Pros:

The room was massive and really great! Staff brilliant!

Cons:

The shower water was warm at best!

2026-03-15 • via Nuitee