Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Spacious rooms
Delicious food
Cons:
Strong odor in some rooms
Unhelpful front desk service

Categories

Cleanliness
8.9
The room was clean and comfortable, but there was a strong odor from some rooms.
Service
10
Exceptional service from staff, especially the concierge; however, the front desk service had issues.
Location
9.9
Great location but not close to subway, which requires a 15-minute walk.
Room Quality
9.9
Spacious and well-equipped rooms with a good view.
Amenities
9.9
Good pool and gym facilities, although not tested.
Value for Money
9.9
Quality aligns well with the price paid.
Food and Beverage
9.9
Breakfast and other dining options were highly praised.
Overall Experience
10
Overall a very good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:13

Property Description

Luxurious Accommodation with Stunning Views
Shangri-La Chengdu, situated by Jinjiang River, offers well-equipped guest rooms with city views. Each room features elegant decor and modern amenities, providing a comfortable and luxurious stay.

World-Class Facilities for Relaxation and Recreation
Guests can indulge in a luxurious body massage at CHI, The Spa, or unwind at the modern gym, tennis court, and swimming pool. Whether you seek relaxation or activity, the hotel caters to all your needs.

Culinary Delights for Every Palate
With multiple dining options including local Sichuan, Cantonese, and international cuisine, Shangri-La Chengdu ensures a delightful culinary experience. From traditional dishes to European fare, there's something to satisfy every craving.

Experience luxury, comfort, and exceptional service at Shangri-La Hotel, Chengdu. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 275 reviews
Cleanliness: 8.9
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.9
Overall Experience: 10
S
Sara • couple • cn
10
High quality if dated property with wonderful service standards upholding Shangri-La reputation
Pros:

Executive Floor suite was spacious (including the tub in the Master bath-- nice bath salts too); loved having two restrooms and the placement of the living area restroom was perfectly private. Rooms are soundproof and that was SO appreciated. Not always the case in some of the newer built 5 star hotels.
The food on the Executive floor lounge consistently WONDERFUL; we felt the variety was engaging even on a 5 day stay and didn't feel the need to go downstairs. The view from the windows sweeping as well, with the river below.
Even if the interior can feel a bit dated the quality of service and cleanliness all there and then some. Kudos to the staff on Executive floor for their attention to service detail!

Cons:

it was kind of amusing that these two huge heavy massage table size "executive' desks with equally gigantic "executive" chairs took up a third of each room. I think those could be removed and replaced with a simple glass top desk surface and sleeker/better desk chair; it would give the room a less crowded feel. I ended up on the sofa with my laptop because the chairs were too large and low over a long period of time. You'd have to be over 6 feet to fit the chairs correctly. I don't think Executive Floor room designs should cater to the almost non-existent population of white male travel executive these days.
The woman's locker areas with steam and sauna were fantastic. Locker rooms very clean. I used the small room off the main weights area to do yoga several times- it had enough privacy with only 2 entry doors so the outdoor machine noise wasn't too disruptive. Would help to have better wipe down materials for the mats. I had to go searching for something. I also noticed that others who used the space left mats and rollers out and they were still there the next day.

2026-02-10 • via Nuitee
J
Jose Alberto • solo_traveller • au
7
Pros:

The location.

Cons:

Very few people speak English, it’s incredible but the staff of a hotel of this level it’s not trained to deal with western tourists.

2026-02-10 • via Nuitee
H
Heyu • solo_traveller • de
8
2026-02-08 • via Nuitee
J
Jean Pierre • family_with_children • fr
8
Assez agreable
Pros:

L'equipement etait acceuillant

Cons:

Un pet loin de Chun Xi ( 春熙路）road

2026-01-31 • via Nuitee
J
Jani • couple • fi
8
2026-01-30 • via Nuitee
J
Jeff • couple • ca
10
2026-01-20 • via Nuitee
S
surasak • couple • gb
10
2026-01-19 • via Nuitee
M
Marko • extended_group • lu
9
2026-01-19 • via Nuitee
奇 • solo_traveller • cn
9
有人文关怀的一家酒店
Pros:

饮食方面，酒店餐厅非常不错，管家Sandy 热情耐心

Cons:

硬件设施再更新一下

2026-01-19 • via Nuitee
輔導長 • couple • tw
9
Pros:

都很好，但是房間內地毯防滑設計有問題的，我們因此跌倒了，全身酸痛。

2026-01-18 • via Nuitee
G
Gan • extended_group • my
10
2026-01-16 • via Nuitee
T
Tatiana • family_with_children • ru
9
2026-01-15 • via Nuitee
M
Mrapx • couple • it
10
Super comfortable
Pros:

Excellent hotel and service, birthday gifts to be remembered

2026-01-14 • via Nuitee
I
ivano • couple • it
9
Pleasant experience thanks to a well-kept and luxurious hotel, with attentive staff,
Pros:

Pleasant experience thanks to a well-kept and luxurious hotel, with attentive staff and with extra features thanks to the Horizon Club

2026-01-12 • via Nuitee
L
Linda • solo_traveller • nz
9
It’s good experience to stay
Pros:

Luxury excellent break fast comfortable clean

2026-01-09 • via Nuitee
S
Sharon • extended_group • au
10
Very convenient location to stay in Chengdu!
Pros:

The location of the hotel was great! You could walk to TaiKooLi if you wanted. The staff were able to speak English.

Cons:

Nothing.

2026-01-09 • via Nuitee
L
Laura • couple • ro
7
Pros:

Good location, in a lively area. Nice room view over Anshun Bridge. Excellent breakfast. Good communication skills of the staff (English). Good heating system. Non-stop room service. Many elevators (no waiting time).

Cons:

The photos are deceiving - the rooms are antique, with very old furniture and amenities.

Very overpriced for what it offers in terms of rooms. If I knew the real state of the rooms, I wouldn’t have booked it at such price. There are far cheaper, newer hotels in Chengdu.

Deposit of 500 yuan/night not advertised on Booking (however, refundable).

Rather poor sound insulation from the door/ hallway.

2026-01-08 • via Nuitee
H
Hau • couple • au
10
Excellent breakfast and exceptionally friendly staff. Highly recommended!
Pros:

Although we only spent one night at the hotel, we found the staff to be very friendly and well organised, and they reconfirmed all the details of our stay. The hotel is well presented and is about a 30-minute walk to the Chunxi Pedestrian Walking District.

A very special thanks to Vagvent Fu, who looked after us extremely well. He was very accommodating with all our requests, friendly, and polite. Thank you once again to Vagvent Fu and all the hotel staff.

Cons:

Nothing

2026-01-06 • via Nuitee
J
Jiri • couple • be
10
2026-01-03 • via Nuitee
Y
Yinqi • extended_group • cn
7
2026-01-03 • via Nuitee