Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Spacious rooms
Delicious food
Cons:
Strong odor in some rooms
Unhelpful front desk service

Categories

Cleanliness
8.9
The room was clean and comfortable, but there was a strong odor from some rooms.
Service
10
Exceptional service from staff, especially the concierge; however, the front desk service had issues.
Location
9.9
Great location but not close to subway, which requires a 15-minute walk.
Room Quality
9.9
Spacious and well-equipped rooms with a good view.
Amenities
9.9
Good pool and gym facilities, although not tested.
Value for Money
9.9
Quality aligns well with the price paid.
Food and Beverage
9.9
Breakfast and other dining options were highly praised.
Overall Experience
10
Overall a very good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:13

Property Description

Luxurious Accommodation with Stunning Views
Shangri-La Chengdu, situated by Jinjiang River, offers well-equipped guest rooms with city views. Each room features elegant decor and modern amenities, providing a comfortable and luxurious stay.

World-Class Facilities for Relaxation and Recreation
Guests can indulge in a luxurious body massage at CHI, The Spa, or unwind at the modern gym, tennis court, and swimming pool. Whether you seek relaxation or activity, the hotel caters to all your needs.

Culinary Delights for Every Palate
With multiple dining options including local Sichuan, Cantonese, and international cuisine, Shangri-La Chengdu ensures a delightful culinary experience. From traditional dishes to European fare, there's something to satisfy every craving.

Experience luxury, comfort, and exceptional service at Shangri-La Hotel, Chengdu. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

9.8
Based on 377 reviews
Cleanliness: 8.9
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.9
Overall Experience: 10
P
PIA CONSTANZA • solo_traveller • cl
10
2026-08-19 • via Nuitee
J
Joao • family_with_children • pt
8
2026-08-18 • via Nuitee
S
Simone • solo_traveller • au
8
2026-08-18 • via Nuitee
L
Luigi • extended_group • ae
6
2026-08-17 • via Nuitee
A
Anette • extended_group • dk
9
2026-08-11 • via Nuitee
A
Akshay • solo_traveller • gb
10
2026-08-08 • via Nuitee
M
Martin • couple • us
8
Icy cold flawless glass tower rich people hotel!
Pros:

Its a flawless glass tower hotel. All the stuff. Very nicely appointed. Rich people hotel stuff!

Cons:

It’s an icily cold flawless glass tower hotel. Everyone who works there is sort of…scared? So efficient and effective they practically don’t know what they’re doing anymore.

Everything was perfect, I have nothing to complain about except intangible nonsense like “soul”. Or something.

2026-08-07 • via Nuitee
Z
Zoomooooo • Family • Kuala Lumpur, Wilayah Persekutuan
10
Superb hotel in Chengdu
Pros:

The service is superb! The staff allowed us to check in earlier as there are rooms available. Buffet breakfast is rich in varieties and the team is doing well to allocate seats for guests. Food is nice too!Walkable distance to many restaurants and food stalls. We rent the bicycle right in front of the hotel and cycled around that area. A small tent inside the room for the kids to play and they were so excited! Thanks for the arrangement of hotel and we would definitely return. Swimming pool is a bit too cold, would be good if this can be improved. The rest are all good! Very good management of the hotel! Bravo!

2026-08-05 • via Tripadvisor
V
VALENTINA • extended_group • ae
6
Very central location, slightly old fashioned facilities and rooms decoration. Big communication issues with staff inclu
Pros:

Central location, good breakfast

Cons:

Poor communication and very poor Wnglish

2026-08-04 • via Nuitee
Z
Zoomooo • solo_traveller • my
10
Pros:

The service and buffet breakfast are excellent..Location is good with many restaurants nearby. We can easily ride on the bicycle and go shopping mall. Friiendly and professional front counter, speedy arrangement for breakfast well explained the strong management from the group. Will definitely come back again.

2026-08-04 • via Nuitee
M
Mooi Cheng ( May) Lim • family_with_children • my
8
Pros:

Although the hotel is quite old but the quality still maintained. Good spread of breakfast and the Shang Palace as good as ever. Location is good and staff are friendly and helpful.

Cons:

The indoor swimming pool is not great as it gives you the vibe of a public swimming poo;
The room is rather tired - the carpet, curtains and furniture could all do with a new look.

2026-08-03 • via Nuitee
S
sandra • couple • be
9
Un séjour inoubliable
Pros:

C’était top dans un autre quartier très bien.. la vue.. le confort! Le pt dej.. tt était parfait

Cons:

Pas facile de nettoyer les vitres si haut mais sinon parfait

2026-08-03 • via Nuitee
E
Eva • couple • es
10
Excelente servicio y calidad.
Pros:

Excelentes instalaciones, buen desayuno, excelente servicio.

Cons:

Más orientado a familias con hijos que a parejas

2026-07-24 • via Nuitee
D
DANXIAO • couple • nl
10
2026-07-24 • via Nuitee
Василий • solo_traveller • kz
9
Pros:

Локация

2026-07-23 • via Nuitee
M
Malgorzata • family_with_children • pl
10
Przestronne, czyste pokoje. Świetne śniadanie. Bardzo duży wybór.
Pros:

Czysto, świetne śniadanie

2026-07-21 • via Nuitee
B
Bec • solo_traveller • au
10
2026-07-20 • via Nuitee
C
Charee • couple • th
9
2026-07-19 • via Nuitee
J
Julina • family_with_children • gb
9
Comfortable stay with excellent breakfast at convenient location.
Pros:

Wonderful breakfast with excellent variety, great location in a relatively quieter location right close to busy city centre, easy for car pick up and drop off. Hotel staff were very polite and courteous. Fitness suite extremely spacious, well equipped and easy to use.

2026-07-14 • via Nuitee
A
Alexandra • couple • ro
10
2026-07-11 • via Nuitee