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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Pool with view
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Pet bowls
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Spacious Accommodations in Central Santiago
This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas.
Outdoor Pool and Well-Equipped Gym
Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro.
Delicious Dining Options and Chilean Wines
Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines.
Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.
Please note the property charges upon check-in and in Chilean Pesos. If paying in US Dollars, the exchange rate of the day will be applied.
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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Parking is provided by an external company and we offer you a discount on it
Room service is available from 7:30h to 22:00h
Please note that property has following beakfast policy for children applying since the 1st of August:
- Children up to 3 years old do not pay breakfast
- Children between 4 and 11 years old pay half the value of breakfast
- Children from 12 years old pay the full value of breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jun 4, 2026 until Thu, Oct 15, 2026
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs CLP 9200 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 13 years old and over stay for CL$ 40,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Das interieur und die Sauberkeit,.freundli hes Personal
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Todo bien solo que le falta mucha higiene en las habitaciones debajo de las camas todo sucio y más cuidado con sus toallas muy manchadas lo demás impecable comida muy buena
Si de todas maneras sólo falta higiene sólo eso
Fiquei um dia pela Booking, e tres por outra operadora. Para um hotel 4 estrelas, difícil apontar alguma coisa boa, e não me considero muito exigente.
Pia com cheiro de esgoto, a maioria das coisas funciona mal ou simplesmente não funciona. Hotel muito antigo e implorando por uma reforma . A região é ruim, apesar de ter metrô na porta. A porta é fechada à noite com grades! Restaurante e café da manhã ruins.
Localização estratégica para passeios pelo centro histórico, cama confortável, chuveiro forte, ótima limpeza e tamanho do quarto.
Não tem a ver com o hotel em si, mas a região do entorno imediato é muito insegura, é necessário ter bastante cuidado com os pertences e não pegar os táxis que estão ali na porta.
Do café da manhã
Tudo ótimo
Do chuveiro
Atendimento dos funcionários é o bar o restaurante e a recepção não se comunicam
Sim
Tudo estava de agordo
Comodo
Precio creo que es elevado
Ótimo atendimento. Todos gentil. Limpeza e segurança ok.
Tudo ótimo.
El lugar muy céntrico , me encantó muy limpio el desayuno estaba rico rico!!!
Al llegar la chica que nos atendió no fue muy agradable!
El demás personal muy agradable, sonrisa siempre y saludo cordial
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