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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Spacious Accommodations in Central Santiago
This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas.
Outdoor Pool and Well-Equipped Gym
Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro.
Delicious Dining Options and Chilean Wines
Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines.
Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.
Please note the property charges upon check-in and in Chilean Pesos. If paying in US Dollars, the exchange rate of the day will be applied.
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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Parking is provided by an external company and we offer you a discount on it
Room service is available from 7:30h to 22:00h
Please note that property has following beakfast policy for children applying since the 1st of August:
- Children up to 3 years old do not pay breakfast
- Children between 4 and 11 years old pay half the value of breakfast
- Children from 12 years old pay the full value of breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs CLP 9200 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 13 years old and over stay for CL$ 40,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Emplacement central, propreté, confort.
1 seul ascenseur fonctionnel pour…17 étages : jusqu’à 10mn pour y accéder!
Petit déjeuner avec des produits industriels et sans intérêt.
La ubicación
La cisterna del baño perdía y hacía ruido por las noches
Son emplacement
La cuisine
Localizacao
Mas achei lugar perigoso
Das Frühstück war sehr gut, Buffet. Das Zimmer war in Ordnung. Der Pool war sehr gut und die Aktion für den Tag der Frau war auch sehr gut.
Camas boas e tamanho do quarto
Localização é boa por ser no centro e próximo ao metro, mas a área é perigosa e o hotek fecha as portas de entrada automáticas a noite com grades, muito desagradável e inseguro.
Nada em particular
O pagamento.
Quero reclamar pouso peço que anunciam no site não tem impostos, pelo que não é o preço real.
Uma coisa é acrescentar taxas outra coisa é não ter impostos de 22%.
Bien situé, bin accueil, belle vue au 14 ème étage.
Super emplacement grand chambre au calme
Las instalaciones
La recepcionista y el estacionamiento de pago. Además las habitaciones no tienen agua de cortesía.
The location is good, hotel clean, staff helpful and the bed comfortable. It was also reasonably priced so very good value for money.
It was our fourth stay during our month in Chile and the hotel kept in storage the unneeded cases for each stage which was a good send.
N/a
Emplacement top, personnel souriant et sympa, petit déjeuner très variés, piscine et bar ok, climatisation dans l'établissement, chambre propre et bonne literie.
Serveur un peu lent
La ubicación
Algunas instalaciones del baño, hace tiempo que necesitan un cambio
The staff were excellent. The restaurant was great. The location was great. The room was large and great views.
Possibly face cloths and coffee pods replenished if you used them.
Perfektní hotel v centru Santiaga s perfektním personálem.
V době našeho pobytu probíhala v budově přímo naproti hotelu demonstrace, ale i přesto jsme se v hotelu cítili maximálně bezpečně !
Los asensores no funcionaban en su totalidad.
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