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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Spacious Accommodations in Central Santiago
This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas.
Outdoor Pool and Well-Equipped Gym
Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro.
Delicious Dining Options and Chilean Wines
Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines.
Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.
Please note the property charges upon check-in and in Chilean Pesos. If paying in US Dollars, the exchange rate of the day will be applied.
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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Parking is provided by an external company and we offer you a discount on it
Room service is available from 7:30h to 22:00h
Please note that property has following beakfast policy for children applying since the 1st of August:
- Children up to 3 years old do not pay breakfast
- Children between 4 and 11 years old pay half the value of breakfast
- Children from 12 years old pay the full value of breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Apr 30, 2026 until Sat, Oct 31, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs CLP 9200 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 13 years old and over stay for CL$ 40,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Hotel aconchegante, quartos confortáveis, banheiro espaçoso. A limpeza foi um ponto forte do local.
A localização - local perigoso tanto à noite quanto durante o dia.
O restaurante no primeiro dia foi ótimo mas nos demais deixou a desejar, atendimento péssimo e demorado.
Comfortable bed
Elevator is the worst thing in this hotel
The bathroom is quite old and shows very noticeable signs of wear, with visible stains and buildup.
Bien todo.
Al momento del desayuno, las mesas no estaban con los servicios y las mesoneras andaban con mala actitud si uno se los solicitaba.
Sehr zentral gelegen. Lage sehr gut.
Sehr dunkel im Zimmer
Very good location with the main metro line next to the hotel and also walking distance to St Lucia and Plaza de Arms. Loved the Nimbus Bar and Pool area.
The grout in the Bathroom needs a good cleaning or replacing. There is no mattress protector/underlay on the bed.
Ubicación, calidad general del hotel.
Nada, todo me gustó.
Buen desayuno, la ubicacion
Todo bien
Location
Nothing
Ubicación el entorno es siempre riesgoso.
Desayuno: Lo mínimo indispensable para cumplir con "desayuno" bueno.
Habitación limpia
Trataban de forzar puerta de mi habitación 01.40 horas
No había fruta fresca en el desayuno apareció recién el día jueves.
No tienen servicio de estacionamiento. Terminó el convenio con la concesionaria.
The location was awesome as well as the room and staff. Very clean. The breakfast was terrific, good choices.
All was good, nothing we did not like.
Todo bien
Todo bien
La ubicacion excelente y el desayuno era bueno
El ascensor numero 2 malogrado
La ubicación, seguridad y atención del personal.
La cama y decoración de la habitación necesita mejorar, tampoco es que la pasé mal por eso.
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