Mercure Santiago Centro

Hotels
Mercure
8.1 (3696 reviews)
Alameda Bernardo O`Higgins, 632 , Santiago , cl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
7.46
Issues noted regarding room cleanliness during stay.
Service
8.63
Overall service was friendly, but some guests reported issues with staff efficiency.
Location
8.97
Convenient location with easy access to many attractions.
Room Quality
7.92
Rooms are clean and generally well-maintained, though some amenities were missing.
Amenities
8.25
The hotel offers good amenities, though some appliances were not functioning well.
Value for Money
7.81
Some guests felt the pricing was high relative to their experience.
Food and Beverage
7.76
Breakfast was varied, but some items were not fresh.
Overall Experience
8.03
Overall a positive experience overshadowed by certain service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Spacious Accommodations in Central Santiago
This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas.

Outdoor Pool and Well-Equipped Gym
Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro.

Delicious Dining Options and Chilean Wines
Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines.

Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.

Important information:

Please note the property charges upon check-in and in Chilean Pesos. If paying in US Dollars, the exchange rate of the day will be applied.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Parking is provided by an external company and we offer you a discount on it

Room service is available from 7:30h to 22:00h

Please note that property has following beakfast policy for children applying since the 1st of August:
- Children up to 3 years old do not pay breakfast
- Children between 4 and 11 years old pay half the value of breakfast
- Children from 12 years old pay the full value of breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jun 4, 2026 until Thu, Oct 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.1
Based on 3696 reviews
Cleanliness: 7.46
Service: 8.63
Location: 8.97
Room Quality: 7.92
Amenities: 8.25
Value for Money: 7.81
Food and Beverage: 7.76
Overall Experience: 8.03
R
Renata solo_traveller br
9
Muito bom , bem localizado !
2026-08-29 via Nuitee
E
eric couple fr
6
2026-08-29 via Nuitee
J
jose solo_traveller cl
10
2026-08-28 via Nuitee
A
Alexandre Alberto couple br
6
Precisam melhorar infraestrutura!
Pros:

Café da manhã bom!!!! Funcionários muito atenciosos

Cons:

Quarto com aparência velha, faltam reparos e cheiro de cigarro no banheiro e no quarto. No geral, não volto mais! Existem opções muito melhores pelo mesmo valor.

2026-08-28 via Nuitee
G
Gabriela couple au
9
Pros:

They offered the option to keep the luggage safely after checking out

2026-08-28 via Nuitee
N
NARVAEZ solo_traveller ec
10
Pros:

El desayuno muy bueno, las habitaciones grandes.

Cons:

Podrían mejorar un poco la limpieza

2026-08-27 via Nuitee
R
Roberto family_with_children br
10
2026-08-27 via Nuitee
D
Doc Milan solo_traveller fr
10
Mon séjour inoubliable à Santiago
Pros:

Le restaurant. Une personne proposant des activités payantes de loisirs et facilitant le paiement. Personnel à l'écoute et proposant de solutions aux problèmes posés.

2026-08-25 via Nuitee
S
Sebastián couple ar
9
2026-08-23 via Nuitee
A
Angel solo_traveller es
9
Siempre uber
Pros:

Cerca para hacer free tour

Cons:

La zona no es buena por la noche

2026-08-23 via Nuitee
C
Carlos alberto couple br
10
2026-08-22 via Nuitee
A
Alexandre Alberto couple br
8
2026-08-20 via Nuitee
M
Manfroi couple br
10
2026-08-18 via Nuitee
P
Paulo solo_traveller br
10
2026-08-16 via Nuitee
A
Andrea solo_traveller it
9
In centro
Pros:

Hotel in ottima posizione, camere pulite e spaziose, colazione varia. Chiedete una camera vista biblioteca nazionale.

2026-08-15 via Nuitee
S
sissa couple it
8
Pros:

Posizione centrale
Struttura con camere con condizionatore per fresco in estate e caldo in inverno
Staff cordiale h24

Cons:

Le tessere della camera si smagnetizzano spesso. Anche dopo un solo utilizzo. Le tessere servono ovunque, sia per la camera, ascensore e per entrare in hotel

2026-08-15 via Nuitee
F
Fontinele solo_traveller br
10
2026-08-14 via Nuitee
T
Tifany couple pe
10
Me encanto todo, el personal en general muy amable y atento, las habitaciones limpias y modernas y la ubicación ni que d
Pros:

Todo espectacular!!!

Cons:

Nada todo estuvo muy bien!

2026-08-12 via Nuitee
L
Laura couple gb
10
Nice room and good location
Pros:

Nice room and good location

2026-08-11 via Nuitee
R
Rafael family_with_children br
9
2026-08-10 via Nuitee