Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent location
Beautiful facilities
Comfortable rooms
Cons:
Poor service during check-in
Food quality issues
Small breakfast area

Categories

Cleanliness
9.91
Rooms are mentioned to be clean and well-maintained.
Service
8.88
Poor service experience cited, with complaints about the check-in process.
Location
10
Central location praised in multiple reviews.
Room Quality
9.87
Rooms are described as beautiful and comfortable.
Amenities
9.4
Facilities like the spa and pool available, but some limitations noted.
Value for Money
8.86
Food quality cited as subpar for the expected price.
Food and Beverage
8.41
Concerns expressed about the quality and selection of food.
Overall Experience
9.9
Mixed experiences, but overall satisfaction highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:27

Property Description

Luxurious 5-Star Stay in Sao Paulo

Elegant Accommodation: Meliá Paulista boasts rooms with modern amenities including a flat-screen TV, air conditioning, and a private bathroom, ensuring a comfortable stay.

Indulgent Features: Guests can enjoy a buffet breakfast each morning, relax in the sauna, take a dip in the indoor pool, or unwind in the hot tub, promising a truly luxurious experience.

Convenient Amenities: With a restaurant, fitness centre, bar, shared lounge, and business centre on-site, along with services like concierge assistance, airport transfers, and free WiFi, Meliá Paulista caters to all your needs seamlessly.

Experience luxury and convenience at Meliá Paulista - book your stay now for an unforgettable experience!

Important information:

Please note that for security reasons, the card used for the pre-payment of the reservation will be requested at the time of the check-in, along with the photo ID. If the guest does not have the card, please contact the property in advance.

When booking more than 9 rooms, different conditions of rates, availability and payment forms may apply. The property will contact you after you book to provide instructions.

Please note that the credit card holder must be a guest and will be required to show a photo ID and the credit card used to book upon check-in.

Please note that on Sundays guests are recommended to use the alternative entrance of the hotel through Rua Augusta, 1806 due to the restricted access through Avenida Paulista. Please contact the property for further details.

Please note that some categories offer views to Paulista Avenue. It is subject to availability and extra charges may apply. Please contact the property for further details.

All cots are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 45 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for R$ 52 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 3053 reviews
Cleanliness: 9.91
Service: 8.88
Location: 10
Room Quality: 9.87
Amenities: 9.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.9
N
Nicolas • solo_traveller • co
10
2026-04-26 • via Nuitee
R
Rafael • family_with_children • br
10
2026-04-25 • via Nuitee
B
Bruno Marques • solo_traveller • br
9
2026-04-25 • via Nuitee
M
Mario Jose • couple • se
9
2026-04-25 • via Nuitee
L
Leandra • family_with_children • br
10
Eu indico sem dúvida. Excelente hotel.
Pros:

Atendimento excelente. Café da manhã delicioso. Ótima localização. Quartos super limpos e confortáveis.

2026-04-24 • via Nuitee
H
Herbert • family_with_children • br
8
Gute Option, wenn auch etwas teuer!
Pros:

Es gibt nichts zu reklamieren! Hotel ist perfekt, vom Empfang, Frühstück, bis zum Check-Out. Gute Lage, direkt an der Avenida Paulista.

Cons:

Es ist dann doch etwas teuer....

2026-04-24 • via Nuitee
P
Pieter • extended_group • za
9
Pros:

the location is amazing , right in the heart of the hustle and bustle of the city .

Cons:

the staff are super friendly and helpful !

2026-04-23 • via Nuitee
M
Marcos • extended_group • uy
10
Excelente !
Pros:

Todo excelente, buen desayuno mucha gebte en ciertos horarios y las 2 cafeteras se saturaban y en algun momento una dejo de funcionar, pero igual es buen deaayuno variado y con opciones.

2026-04-23 • via Nuitee
M
marcusjD3750JH • Couples
2
Not an experience expected from a Melia
Pros:

Do not expect a premium experience from this Melia.
The rooms look exceptionally basic and tired. The bed had one pillow each, not a single picture on the wall and no mirror outside the bathroom. There was one free can of water between two and nothing on subsequent days. I would liken the room to the standard of a Premier Inn in the UK.
The corridors are extremely basic with dirty and cheap looking floor tiles.

Experience - Unfortunately, I experienced a twisted knee on the beach in Rio - don't ask! - on the day we were flying to São Paulo. Following the flight - it could have been the cabin pressure - but my knee was painful and was difficult to walk. My partner was dealing with two rucksacks and three suitcases. When we got out of the taxi from the airport, the hotel staff just watched my partner struggle and as I hopped over to the check-in desk in pain, they asked me to 'come around' to another terminal - eyeroll.

Later that evening when deciding what to do, we thought we'd ring reception and see if they had any crutches, or something that could have been left by a previous guest. They said they'd find out. They never called back.
In the morning, we rang down again, asked if they had any crutches, said they'd call back. Never did.
Third time we went to the reception. Asked for crutches. They said they didn't have any. I told them that was fine, but we had to ask three times for a reply. If a guest asks for crutches, it is not a 'nice to have', it would be something of an emergency. While I never expect hotels to have spare crutches or sticks, I thought no harm in asking, but this was particularly frustrating.

They did have a wheelchair, which they then said couldn't leave the hotel, when we just wanted to go to the pharmacy to get advice, medication and a stick.

After complaining, the hotel did try to apologise and sent up an 'afternoon tea', which comprised of two tea bags and a little bag of pillow mints. Nothing that would not have been available to us anyway.

Positives
Location is good.
Shower was good - lots of water and hot. (The soap dispensers are chained down like a prison).
Jonathan and Giovanna in the breakfast area were helpful and friendly.

2026-04-22 • via Tripadvisor
J
José Murilo • solo_traveller • br
5
Pros:

O hotel é lindo, a localização é excelente, a limpeza é irretocável e a equipe é toda muito atenciosa.

Cons:

Fiquei chateado porque a reserva me assegurava um andar alto, inclusive paguei a mais por isso. Quando fiz o check-in, o atendente falou que o hotel estava muito cheio e me acomodou no sexto andar, supostamente reformado mas menor. Gostaria que a diferença do valor entre o que paguei e a acomodação que fiquei fosse restituída.

2026-04-22 • via Nuitee
M
Marcus • couple • br
7
Pros:

Muito antigo

2026-04-22 • via Nuitee
P
Paulo • couple • br
10
2026-04-22 • via Nuitee
P
Paulo • couple • br
10
2026-04-22 • via Nuitee
M
Marcio • couple • br
9
2026-04-21 • via Nuitee
F
Franciellen • couple • br
10
2026-04-21 • via Nuitee
L
Lisbher • solo_traveller • th
10
Pros:

Buena atención

2026-04-20 • via Nuitee
L
Luciana • couple • br
9
Pros:

Localização e limpeza e café da manhã

Cons:

Preço alto

2026-04-20 • via Nuitee
R
Rodrigo • family_with_children • br
10
2026-04-18 • via Nuitee
M
mustapha • family_with_children • fr
2
2026-04-17 • via Nuitee
D
Duván • extended_group • co
10
2026-04-17 • via Nuitee