Hilton Garden Inn El Paso University

Hotels
•
Hilton Garden Inn
9 (386 reviews)
111 West University Avenue , El Paso , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value
Nice amenities
Cons:
Parking fees
Broken coffee maker
No luggage carts
Limited breakfast selection

Categories

Cleanliness
8.41
Mixed sentiments; some praised cleanliness, while issues like mold spots were mentioned.
Service
9.58
Staff are frequently described as friendly and attentive, though some management issues were noted.
Location
9.42
Great location near the university and hospitals; access to local amenities is appreciated.
Room Quality
8.37
Comfort level varied; some rooms were noisy or had issues like broken coffee makers.
Amenities
9.1
Good basic amenities, but with some problems like broken coffee makers and lack of luggage carts.
Value for Money
8.86
The hotel offers good value, but issues with parking fees were raised.
Food and Beverage
8.91
Generally good food and beverage options; however, breakfast variety was limited.
Overall Experience
9.38
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:40

Property Description

Luxurious Amenities

The Hilton Garden Inn El Paso University offers a range of luxurious amenities including an outdoor pool, hot tub, and on-site fitness centre. Guests can unwind and relax in style during their stay.

Delicious Dining Options

Indulge in a culinary experience at the on-site restaurant that serves delectable American and Southwest cuisine. The outdoor pavilion lounge is the perfect spot to enjoy a refreshing drink. In-room dining and lounge service are also available for added convenience.

Convenient Location

Located minutes away from downtown El Paso and with a 24-hour shuttle service, exploring the city is a breeze. Additionally, being close to Juarez, Mexico, El Paso International Airport, and Fort Bliss, the hotel's location is ideal for both leisure and business travelers.

Experience luxury, convenience, and exceptional service at Hilton Garden Inn El Paso University. Book your stay now for an unforgettable experience.

Important information:

Guests must be 21 years of age or older to check-in at the property.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 386 reviews
Cleanliness: 8.41
Service: 9.58
Location: 9.42
Room Quality: 8.37
Amenities: 9.1
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.38
S
steven • couple • us
1
Staff is not helpful
Pros:

Nothing

Cons:

Staff , not clean, nothing worked ,

2026-01-25 • via Nuitee
B
Benjamin • couple • us
8
Agradable
Pros:

Todo estuvo perfecto, trato del personal y limpieza de las instalaciones.

Cons:

En la apo decia que podria pagar cash y en el hotel no me dejaron pagar cash lo que nos ocasiono un disgusto por el inconveniente

2026-01-20 • via Nuitee
M
Moises • couple • us
9
Pros:

Quot

Cons:

Coffee was cold

2026-01-19 • via Nuitee
C
Carmen • extended_group • us
3
Fair
Pros:

Did not eat breakfast

Cons:

At check out staff would not print me a receipt

2026-01-19 • via Nuitee
J
Jazmin • solo_traveller • us
3
2026-01-19 • via Nuitee
H
Héctor Rodrigo • family_with_children • mx
4
decepcionante
Pros:

La ubicación

Cons:

no limpiaron el cuarto en toda la estadía y el equipo de refrigeración hacia mucho ruido

2026-01-19 • via Nuitee
T
Thomas • family_with_children • us
4
Wouldn’t return
Pros:

Clean hotel

Cons:

Staff was rude. Seemed irritated to be working. No breakfast without paying a hefty fee.

2026-01-19 • via Nuitee
J
Janet • extended_group • us
10
Great stay at Hilton
Pros:

We had surgery scheduled next door at Providence. We needed to be there at 5:30am, and we live more than 100 miles away. So location was #1. The restaurant in-house had excellent service and food. Room was fine. Beds comfy.

2026-01-04 • via Nuitee
P
Portillo • couple • us
7
Would recommend
Pros:

Great location staff was nice, clean comfy room

Cons:

N/A

2025-12-27 • via Nuitee
F
Flyboy180 • Business
10
This Hotel is whet you would expect from the Hilton Brand
Pros:

This hotel is what you expect from the Hilton Brand. Great location, clean, well run, attentive staff. My favorite place to stay when in El Paso for business or pleasure.

2025-12-23 • via Tripadvisor
• family_with_children • us
8
This location was close to the hospital where my sister was having surgery.
Pros:

Being able to get some coffee early in the morning.

Cons:

Everything had a price - even parking our car.

2025-12-12 • via Nuitee
B
Beatriz • couple • us
10
2025-12-03 • via Nuitee
S
Shaina • family_with_children • us
10
2025-11-26 • via Nuitee
M
Mark • solo_traveller • us
8
Walking distance to fast-food outlets, bars, restaurants, Sun Bowl stadium, Haskins Center!
2025-11-23 • via Nuitee
P
Perez • couple • us
8
2025-11-22 • via Nuitee
W
Willie • family_with_children • us
10
Pros:

Location for concerts at don haskins center.

2025-11-18 • via Nuitee
J
Joshua • solo_traveller • us
4
Management was meh. Coffee maker broken.
Pros:

Location

Cons:

Management was meh. Coffee maker broken.

2025-11-16 • via Nuitee
M
Michel • solo_traveller • nl
8
Erg goed
Pros:

Luxueus

Cons:

Nvt

2025-11-13 • via Nuitee
A
Arnoldo • family_with_children • us
9
2025-10-30 • via Nuitee
N
Nora • couple • us
10
Loved the cleaningness of hotel close proximity to place of concert! Walking duatance
Pros:

Good but not many selection!

Cons:

Not enough selection of breakfast items for diebetics!

2025-10-27 • via Nuitee