Hilton Garden Inn El Paso University

Hotels
•
Hilton Garden Inn
9 (418 reviews)
111 West University Avenue , El Paso , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value
Nice amenities
Cons:
Parking fees
Broken coffee maker
No luggage carts
Limited breakfast selection

Categories

Cleanliness
8.41
Mixed sentiments; some praised cleanliness, while issues like mold spots were mentioned.
Service
9.58
Staff are frequently described as friendly and attentive, though some management issues were noted.
Location
9.42
Great location near the university and hospitals; access to local amenities is appreciated.
Room Quality
8.37
Comfort level varied; some rooms were noisy or had issues like broken coffee makers.
Amenities
9.1
Good basic amenities, but with some problems like broken coffee makers and lack of luggage carts.
Value for Money
8.86
The hotel offers good value, but issues with parking fees were raised.
Food and Beverage
8.91
Generally good food and beverage options; however, breakfast variety was limited.
Overall Experience
9.38
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:40

Property Description

Luxurious Amenities

The Hilton Garden Inn El Paso University offers a range of luxurious amenities including an outdoor pool, hot tub, and on-site fitness centre. Guests can unwind and relax in style during their stay.

Delicious Dining Options

Indulge in a culinary experience at the on-site restaurant that serves delectable American and Southwest cuisine. The outdoor pavilion lounge is the perfect spot to enjoy a refreshing drink. In-room dining and lounge service are also available for added convenience.

Convenient Location

Located minutes away from downtown El Paso and with a 24-hour shuttle service, exploring the city is a breeze. Additionally, being close to Juarez, Mexico, El Paso International Airport, and Fort Bliss, the hotel's location is ideal for both leisure and business travelers.

Experience luxury, convenience, and exceptional service at Hilton Garden Inn El Paso University. Book your stay now for an unforgettable experience.

Important information:

Guests must be 21 years of age or older to check-in at the property.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 418 reviews
Cleanliness: 8.41
Service: 9.58
Location: 9.42
Room Quality: 8.37
Amenities: 9.1
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.38
L
Larry • solo_traveller • us
10
Pros:

The stay was amazing

Cons:

The deposit hasnt hit back

2026-06-25 • via Nuitee
S
Sheri • couple • us
1
Not good. Was too tired to find a different place.
Pros:

Nothing. The property had multiple stains throughout the room, and felt overall not clean

Cons:

See above.

2026-06-25 • via Nuitee
A
Alexis • family_with_children • us
10
It was a quick trip, but the room was so nice. We wish we could’ve extended it.
Pros:

The room was huge! And the staff was very friendly

Cons:

N/A

2026-06-21 • via Nuitee
J
Jordan • family_with_children • us
10
Great hotel to relax and enjoy your stay.
Pros:

Beautiful hotel. Amenities were great and staff was great!

Cons:

Nothing.

2026-06-18 • via Nuitee
S
Shelby • solo_traveller • us
10
Pros:

The staff was so nice! And the location was perfect.

Cons:

The price was high but worth it.

2026-06-18 • via Nuitee
J
Jorge • family_with_children • us
5
2026-06-17 • via Nuitee
R
Richele • couple • us
7
The rooms are clean, breakfast was great, walking distance to a few fast food places. Good for the price.
Pros:

The location was walking distance from restaurants, and a 10 uber ride from the events that I attended.

Cons:

The pillows were horrible, The water pressure was very low, no matter what time I tried to shower the water was room temperature, even if you turned the nozel
To the highest temperature. If there is no one at the front desk, you can not pay for items at the bar, you have to wait.

2026-06-15 • via Nuitee
J
johnsS1332BA • Business
10
Great stay
Pros:

Great experience, great staff and the rooms are nice. Would stay again.

2026-06-12 • via Tripadvisor
P
Patricia • family_with_children • us
6
2026-06-07 • via Nuitee
M
Melissa • couple • us
10
2026-06-05 • via Nuitee
J
Jesse • family_with_children • us
6
Over all it was good.
Pros:

Location

Cons:

They charge for parking, that should be part of the package, where do they expect you park. I’d would prefer they charge a little more for the room!!!

2026-06-04 • via Nuitee
T
Tracy • solo_traveller • us
8
Nice room! Staff was very friendly. Very clean!
2026-06-03 • via Nuitee
A
Amanda • solo_traveller • us
10
Would 1000% stay here again. Great value, clean and great staff
Pros:

The staff were so friendly, the room was Gorgeous, VERY clean and spacious and the beds were comfortable.

Cons:

Nothing.

2026-05-31 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-28 • via Nuitee
G
Gerardo • extended_group • us
9
2026-05-28 • via Nuitee
K
Krista • family_with_children • lv
2
2026-05-26 • via Nuitee
M
Mauro • couple • mx
1
Never come to El Paso for a big event
Pros:

Location

Cons:

Overbooked the hotel just to charge more

2026-05-18 • via Nuitee
J
Juan • couple • mx
7
2026-05-15 • via Nuitee
W
Wendy • couple • us
8
2026-05-14 • via Nuitee
K
Kandace • couple • us
10
Came to town for the BTS concerts and I highly recommend this hotel for anyone there for a show or event at the college
Pros:

Everything…the staff was incredible especially Sinnoh. And it smells so clean. That was the first thing I noticed when I checked in. The rooms were clean and beds comfortable. We got to enjoy the pool and hot tub and both were warm. The location is great if you have business at the college located behind it. Excellent place to stay!

Cons:

There was nothing I didn’t like.

2026-05-05 • via Nuitee