Hotel Relais II Chiostro di Pienza

We booked a deluxe room with a hill view and was given a room that was facing a garden, no hill at all. I spoke to the lady at the desk in the morning insisted it was the right room when it was not. We checked in very late due to some accident on the road and the hotel assured us it’s still ok to come. We decided to still go and looking forward to the view when we wake up but instead were looking at the wall and ground of the building. We paid for what we booked and should have received it no matter what the time. The lady said well it was very late and that was the only room available! It doesn’t make sense.

The perfect location. Gorgeous property. Excellent breakfast.

Clean, spacious room and the bathroom was huge. Staff was very accommodating. I arrived before check in and was allowed to check in early. Had a few restaurants around. Be careful - cobblestone roads.

Staff was very helpful with us organizing transportation to a train station for the end of our stay

The pictures do not do it justice - stunning setting and view, very nice hotel, very kind attentive staff. Would definitely recommend.

Great experience

Just need better parking

Loved this hotel - great location. Really quiet despite such a central location. Yes rooms are not super modern but they reflect the history of the building. Great pool and breakfast on the terrace.

This property was a 15 century convent which has been converted into a hotel in the midst of a UNESCO world heritage site. The views at the rear of the hotel are breathtaking. A magical place.

We had a fantastic time . The most perfect location for a hotlet, right in the tow with stunning views . Would definitely recommend.

The hotel it's ok It's a former Franciscan Convent dating back to 13th century!
Depending of the room.it will be room size. The best views you will get from the outside terrace where breakfast it's served
Amazing views of Toscana
The hotel it's located right in the middle of the town Pienza right next to the church
One big problem, it's LOADING AND UNLOADING luggage specially if you have a lot of heavy luggage
Being INSIDE the medieval town cars are NOT allowed in front of the hotel
You must park on streets outside the town wall
That it's about 6 to7minutes walk, uphill, thru pavers streets that could destroy your luggage wheels
Also on that street you are only allow to park for 30 minutes It was a problem for us first finding a parking spot on that street (they were all taken) and then had to unload walk to the hotel with the luggage, and then back to the car within the 30 minutes
The hotel DOES NOT HAVE PARKING so if you are traveling with a car this could be a problem
We had to park in a public PAID PARKING about 30 minute walk from the hotel
No one from the hotel helped us to unload, or load our luggage at check in/checkout
On another note and you may laugh about this if you are SENSITIVE do NOT stay here
My wife and a friend COULD NOT sleep all night long
The place felt being "Hunted" Remember this was an OLD CONVENT MONASTERY FROM 13 CENTURY A lot of thing happened here and a lot of people died here
If you like "hunted like" experiences this is the place for you

The hotel it's okThe Hotel it's a former Franciscan Convent dating back to the 13th century !!! Depending of the room you have (we had a room with HILL SIDE VIEW) and it was a pretty good size

The best views you'll get from the outside terrace where you will have breakfast
Amazing views of Toscana

The hotel it's located right in the middle of the town (Pienza) right next to the church as it was and old Franciscan Convent from XIII century

One big problem it's LOADING & UNLOADING luggage, specially if you have a lot of heavy luggage
Being INSIDE the medieval town cars are NOT allowed in front of the hotel
You must park on the streets outside the town wall
That it's about 6 to7 minutes walk uphill, thru pavers streets that could destroy your luggage wheels

Also on that street you are only allow to park for 30 minutes It was a problem for us first finding a parking spot on that street (they were all taken) and then had to unload, walk to the hotel with the luggage and then back to the car within the 30 minutes

The hotel DOES NOT HAVE PARKING so if you are traveling with a car this could be a problem

At night we had to park in a public PAID PARKING about 30 minute walk from the hotel

No one from the hotel helped us to unload or load our luggage at checkout

On another note and you may laugh about this if you are SENSITIVE do NOT stay here

My wife and a friend that was traveling with us COULD NOT sleep all night longThe place felt being "hunted"((I did not felt anything)

Beautiful hotel in a beautifully preserved town centre. Bags of atmosphere and history and generous service and breakfasts.
The hotel is in the pedestrianised old town so vehicle access and parking is not catered for. The upside however is its central location and access to local amenities on foot or by bike.
We had a wonderful stay here.

Beautiful

One night stay during a stopover in Pienza (cool town!). Unfortunately this hotel didn't have functional air conditioning as advertised. Supposedly it had been turned off for the season despite Italy having near record daytime highs for this time of year. The staff did attempt to help by reactivating the in room AC units on our floor but it was completely ineffective. I believe it was 'functional' in the sense that the in room unit had power but it cooled the room 0%. We had 2 rooms and they acted the same way. We were given a fan and slept with the windows open but just couldn't get enough airflow intol the room despite the outside temperature being very pleasant sweatshirt weather. I know this can be the case in Europe, but as an American who seeks out places that advertise AC, this was a big letdown. I will say the breakfast and hotel location/views are excellent.

Needed an extra night and got a room through Hotels.com. Was there for a wedding. The room was small but the location was where I wanted to be and the breakfast was very good.

This property was in a perfect location if you would like to visit Pienza. The restaurant on site - whilst not affiliated with the hotel sits right above the pool so found it a bit awkward leaving the pool and walking through people dining. Their drinks were also so expensive and not worth it - so avoid ordering off them if you are not wanting to spend a lot of money. Otherwise the hotel staff were pleasant and the breakfast was incredible!

La unica cosa mala es que el parking es complicado y puede ser lejos. La vista del desayuno es increible

We booked nine months earlier but were given probably the worst rooms. Ours was right next to a restuarant bar which was noisy until midnight and the rooms above were noisy. The double glazing was totally inaffective at blocking sound.

Our daughter's room was on the far side of the hotel and couldn't receive wifi or phone reception and the staff simply said the walls were too thick.

Would never stay there again.

Great, convenient location for when we stayed to attend a wedding. The room was clean, quiet and spacious, and we really appreciated having access to a pool on the property for a quick dip when it was super hot outside. And the breakfast was varied and delicious!