La Quinta by Wyndham Pasadena

Property looked old, lots of on going construction, nothing around to walk to. Neighborhood appeared to be unsafe.

We arrived at the hotel to find it was practically empty with no pool, no gym, etc. due to renovations. I’m disappointed that hotels.com doesn’t inform their customers of such situations. We could have stayed elsewhere through Hotels, if we had known.

Mattresses were really hard, I woke up with back pain: Pool was closed. Toilet would run for awhile after flushing. Wooden drawers had mold.

Pool & hot tub not working. If we would have know this we would have booked somewhere else. Beds hard as a rock. Everything felt like it was falling apart. No walk in shower in mobility room.

Room was tore down, dirty and terrible.
Trying to get my refund back for the two nights I didn’t stay, but manager is not approving nothing

Food was very simple not to many choices, there was not enough chairs to sit

Rooms were very clean

The AC was amazing. The staff were super cool. They knew how to make coffee.

It would have been fine. But they didn't tell us that the pool was closed for renovations until they already took my deposit and I checked in. And it was going to be closed the entire stay which was one of the main reasons we booked the hotel and it was too late to find something else in the area.

This hotel needs a makeover. Lots of foundation issues, bedding is hard and uncomfortable. Other than that great for a 1 to 2 day stop

I pulled up to what I thought was an abandoned building. There was no signage, no cars in the parking lot. I thought I got scammed, but I went in and found that they were under construction. There was no air conditioning in the hallways, elevator and dining room with temps in the 90s and feel like temps in triple digits. The pool was closed the exercise room was closed. The microwave in the room didn’t work. There was no internet. The listing said it was 30 min from Galveston it was actually 49 min away. I went on vacation with my granddaughters and was looking forward to swimming in the pool and going to the beach. Also, in your website it stated that what you see is what you pay, but I had to pay an additional $150 deposit. I was told when I checked out that it would be refunded, but I’m still waiting on that to happen. I will never use Hotels.com or stay at another LaQuinta again.

Food was horrible. Nightstand had mold on it. Pool was closed. Dirty socks under the sink in bathroom. It was a cheap stay but it wasn't worth it.

Location

Location

It’s like most hotels. It’s a bit run down the tub has scraps in it with a reddish brown hue and the ceiling has 3 red circle stains. Looks like they were fixing the front entrance so the rooms might be next. But overall a good room and what I needed. The cleaning staff was friendly the front was a bit more business.

Didn't get refunded! Place was gross, and unsafe, staff didn't care.

Good location stores and restaurants close by.

Easy to get there
Breakfast selections was okay

I usually do not write bad reviews, but this was bad. The room had a horrible smell, the carpet was wet because air conditioner leaked. We were told to put towels down. Bath room tiles grout was loose and tiles moved. Pool and hot tub closed, one of the main reasons we chose this hotel. Ice machine did not work. Curtains were dirty. We paid for late check out at 1, but at 10:45 they were knocking at our door to leave. We reminded them about 1 check out and then they came back at 11 to remind us to check out at 11. We told them again we paid for late check out. We left right after that or I’m sure we would have had our door knocked on again. Hotel was under renovations and elevator was scary. However staff was very nice and apologetic about things not working correctly.