Smiths At Gretna Green Hotel

Hotels
8.4 (2403 reviews)
Gretna Green , Gretna Green , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Cons:
Cleanliness issues
Poor quality mattress and heating

Categories

Cleanliness
7.48
Some reviews mentioned cobwebs and issues with room cleanliness.
Service
9.45
Staff were reported to be extremely helpful and friendly.
Location
8.99
Frequent mention of a great location and proximity to attractions.
Room Quality
7.94
Mixed sentiments; some positive while others reported poor mattress quality.
Amenities
7.97
General amenities mentioned positively, but some issues with cleanliness in rooms.
Value for Money
8.43
Good value reported, but some dissatisfaction with the room conditions.
Food and Beverage
8.48
Food quality was often praised, especially the breakfast variety.
Overall Experience
8.45
Overall positive experiences despite a few issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:27

Property Description

Historical Charm and Modern Comforts

Unforgettable Wedding Experience
Embrace the romantic history at the world-famous Old Blacksmith's Shop, creating timeless memories for wedding parties. Special requests catered to ensure a magical celebration.

Inspiring Design and Exceptional Facilities
Experience the perfect blend of tradition and modern comfort at Smiths at Gretna Green. Immerse yourself in the historical backdrop while enjoying top-notch facilities and professional hospitality.

Tailored Hospitality
Indulge in a stay filled with personalized care and attention to detail, ensuring a relaxed and memorable experience for all guests.

Book now to be a part of this unique blend of history and luxury at Smiths at Gretna Green.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 2403 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
S
Stuart family_with_children gb
10
2026-08-08 via Nuitee
M
Margaret couple gb
9
Pros:

likes the bed room clean, tidy, staff were amazing

Cons:

great location for a wedding and shopping

2026-08-08 via Nuitee
S
Sally solo_traveller gb
9
2026-08-08 via Nuitee
M
Murdo couple gb
9
2026-08-08 via Nuitee
S
Stuart family_with_children gb
10
2026-08-08 via Nuitee
A
Andrew solo_traveller gb
2
Don't waste your money
Pros:

The bed was comfortable. That'd it.

Cons:

The cottage was dirty on arrival with visible lumps of dust. Dirty towels and urine around the toilet and over the side of the bath panel. Holes in the carpets with mouse bait boxes on show, also no working air conditioning. The bin area had ehat I hope was tea stains and the bun was dirty on top. I requested to speak yo a manager or housekeeper multiple times, and they were never on duty. Sent an email while there with no response and left my number. Again, I've heard nothing back. Very poor service, rude staff bar a young man seving in the bar and a receptionist called Tom.

2026-08-07 via Nuitee
L
Layla couple gb
10
2026-08-07 via Nuitee
S
Stuart solo_traveller gb
8
Pros:

House keeping staff where lovely

Cons:

Drinks are very expensive and the breakfast food is slow on topping up the items also alot of tea cups was dirty

2026-08-06 via Nuitee
F
Frank William couple gb
9
Great stay , pity about the steak !
Pros:

We had a fantastic break , after a torrid few months , great hotel, great staff , clean comfortable and a fantastic shower !

Cons:

We ate in restaurant 2 nights , first night excellent. Second night my wife and I were really looking forward to a scotch steak , how disappointed were we ! We both couldn’t eat at least a third of the steak, it was inedible. I spoke to the staff. Very apologetic. We will be returning but not eating the steak !

2026-08-05 via Nuitee
N
Nicky family_with_children gb
6
2026-08-04 via Nuitee
K
Karen couple gb
6
great location. lovely room. No on site breakfast which ruined the stay. Wouldnt be keen to return
Pros:

location was fantastic. Room was lovely and spacious

Cons:

Had to take a ten minute walk to a nearby hotel for breakfast which was not acceptable. Only found this out by reading a sign on the reception desk on our arrival. Nothing on the website and no notification prior to arriving.

2026-08-04 via Nuitee
J
Jill extended_group gb
10
2026-08-04 via Nuitee
J
John couple gb
9
2026-08-02 via Nuitee
3
302trevorw Business Oswestry, Shropshire, England
4
Not very good
Pros:

Staff are nice to be fair. Had to move hotels. Had blood spots on my bedding. Staff said might be wine. I don’t care not chancing it. Might have aids hiv. Then ask me to drive to sister hotel I said I can’t drive had a beer. I alcohol in Scotland. But one of staff did dive me to other hotel.

2026-07-28 via Tripadvisor
R
Resort12076446760 Couples
10
Very pleasant stay
Pros:

We were greeted by the most pleasant lady who was ever so helpful which made our stay extremely pleasant & enjoyable thank you Flo for all your help & useful information about the place you made our stay worth while looking forward to seeing you again Mrs slinger.

2026-07-27 via Tripadvisor
A
Adam solo_traveller gb
9
2026-07-25 via Nuitee
I
Ingsie Couples Wakefield, West Yorkshire, England
8
Overall a good experience.
Pros:

We've just spent 2 nights here as guests of a wedding couple. Room 29 was very comfortable and had all we needed for the say and wedding prep (iron/board). Room only has a shower but it was very good having the drencher option as well as hand held. The air con isn't, cooled ventilation at best so in this weather the room is quite warm. The window opens onto the car park with A74(M) beyond so it can be quite noisy. The bar service was very good as was service and food for the reception. The room didn't get serviced for the second night. I forgot to mention this when checking out and didn't report it at 23:00 when we retired as I doubted there were any chambermaids/ housekeeping staff on duty at that time.

2026-07-24 via Tripadvisor
T
T5500HTgemmab Family
10
The BEST bar staff in Gretna!
Pros:

We had our wedding reception in one of the private dining areas at Smiths Hotel.
The bar staff went above and beyond! Nothing was too much hassle for them and they were soo attentive!
Special shout out to Riley, Bradley, Ciaran, Alfie, Dixie and Rosie - these guys were amazing and we are so grateful for everything they did for us! They definitely deserve a pay rise 😉

2026-07-23 via Tripadvisor
A
Amrita family_with_children gb
8
2026-07-23 via Nuitee
C
Charlot family_with_children mt
9
2026-07-23 via Nuitee