Smiths At Gretna Green Hotel

Hotels
8.4 (2424 reviews)
Gretna Green , Gretna Green , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Cons:
Cleanliness issues
Poor quality mattress and heating

Categories

Cleanliness
7.48
Some reviews mentioned cobwebs and issues with room cleanliness.
Service
9.45
Staff were reported to be extremely helpful and friendly.
Location
8.99
Frequent mention of a great location and proximity to attractions.
Room Quality
7.94
Mixed sentiments; some positive while others reported poor mattress quality.
Amenities
7.97
General amenities mentioned positively, but some issues with cleanliness in rooms.
Value for Money
8.43
Good value reported, but some dissatisfaction with the room conditions.
Food and Beverage
8.48
Food quality was often praised, especially the breakfast variety.
Overall Experience
8.45
Overall positive experiences despite a few issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:27

Property Description

Historical Charm and Modern Comforts

Unforgettable Wedding Experience
Embrace the romantic history at the world-famous Old Blacksmith's Shop, creating timeless memories for wedding parties. Special requests catered to ensure a magical celebration.

Inspiring Design and Exceptional Facilities
Experience the perfect blend of tradition and modern comfort at Smiths at Gretna Green. Immerse yourself in the historical backdrop while enjoying top-notch facilities and professional hospitality.

Tailored Hospitality
Indulge in a stay filled with personalized care and attention to detail, ensuring a relaxed and memorable experience for all guests.

Book now to be a part of this unique blend of history and luxury at Smiths at Gretna Green.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 2424 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
H
Hanly • couple • gb
10
Smiths Hotel, Excellent Choice
Pros:

Staff were friendly. Hotel was warm and inviting. Food was excellent. Room was very comfortable. Everyone was very helpful.

2026-10-24 • via Nuitee
M
Melanie • couple • gb
9
Pros:

Comfortable and very well located.

2026-10-23 • via Nuitee
J
Jenny • couple • gb
9
Good location and nice decor
Pros:

Very modern and nice layout. Welcoming staff

Cons:

I left my straighteners and they denied any knowledge of it. Said they would ring back and didn’t. I rang again the following day, same response, no sign of my property and they would ring back as I said I would divert my journey to pick them up. They didn’t ring back. Appreciate it was my fault for leaving them there but where did they go? Complete mystery and poor response from the hotel.

2026-10-22 • via Nuitee
L
Leisa • solo_traveller • au
8
Pros:

The room was very comfortable and the location was a short stroll to the Blacksmiths.

2026-10-19 • via Nuitee
K
kelly • couple • gb
3
The bar area was very very cold. Our room was also freezing cold. We raised both with staff but nothing was done
Pros:

Location for wedding

Cons:

It was freezing cold

2026-10-18 • via Nuitee
K
Katie • solo_traveller • gb
8
Pros:

Nice sized room, we had the accessible room and it had everything I needed for my independence. We ate in the resteraunt and we found the food lovely and good value.

2026-10-18 • via Nuitee
P
Peter • family_with_children • gb
7
Ok
Pros:

The rooms are recently refurbished & very comfortable.

Cons:

We’ve stayed at this hotel many times in the past on route to Scotland. After a very long journey what we really wanted was room service. Whilst the hotel still offers room service, the menu available is much reduced in comparison to our past visits so we had to use the restaurant in order to have an evening meal. We requested breakfast to be served in our room in the morning but the food request cards that we filled in were not collected despite being hung on the door handle as instructed by the hotel. This made us very late leaving in the morning as we once again had to use the restaurant. A little room for improvement.

2026-10-17 • via Nuitee
S
Sharon • couple • gb
10
Pros:

Bed was so comfy that was the best two nights sleep I've had in ages. The staff were lovely only complaint was you couldn't tip the bar staff or give them a drink which I feel is very unfair.

Cons:

The fact I was unable to tip the bar staff.

2026-10-17 • via Nuitee
P
Peter • couple • gb
7
2026-10-17 • via Nuitee
V
VICKY • couple • gb
10
2026-10-15 • via Nuitee
C
Chrissie • couple • gb
10
2026-10-15 • via Nuitee
T
Terry • couple • gb
10
Excellent Short Stay would highly recommend
Pros:

Space Comfort Style and Location

Cons:

Nothing

2026-10-14 • via Nuitee
N
Natalie • solo_traveller • gb
8
2026-10-14 • via Nuitee
R
Ruth • solo_traveller • gb
9
Pros:

It was spacious and beds and sofa beds made up for arrival which was helpful. Also away from main hotel.

2026-10-12 • via Nuitee
A
Alison • couple • gb
10
2026-10-11 • via Nuitee
H
Hepples • solo_traveller • gb
10
2026-10-10 • via Nuitee
L
Laura • solo_traveller • gb
6
Pros:

Great location and lovely food and bar area, bedroom was very comfortable and clean

Cons:

At 10.45pm our bedroom door opened with a couple stating that they had just been allocated the room, our key card subsequently stopped working the next morning. Not a great experience going to bed

2026-10-10 • via Nuitee
C
Calem • couple • gb
10
2026-10-09 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
Best stop on the long drive from Stornoway to the Midlands
Pros:

This was a last minute booking on a long car journey. The best surprise for the price - lovely rooms, brilliant staff, very good food.

Cons:

Nothing

2026-10-08 • via Nuitee
C
corrie • solo_traveller • gb
9
2026-10-07 • via Nuitee