Smiths At Gretna Green Hotel

Hotels
8.4 (2211 reviews)
Gretna Green , Gretna Green , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Cons:
Cleanliness issues
Poor quality mattress and heating

Categories

Cleanliness
7.48
Some reviews mentioned cobwebs and issues with room cleanliness.
Service
9.45
Staff were reported to be extremely helpful and friendly.
Location
8.99
Frequent mention of a great location and proximity to attractions.
Room Quality
7.94
Mixed sentiments; some positive while others reported poor mattress quality.
Amenities
7.97
General amenities mentioned positively, but some issues with cleanliness in rooms.
Value for Money
8.43
Good value reported, but some dissatisfaction with the room conditions.
Food and Beverage
8.48
Food quality was often praised, especially the breakfast variety.
Overall Experience
8.45
Overall positive experiences despite a few issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:27

Property Description

Historical Charm and Modern Comforts

Unforgettable Wedding Experience
Embrace the romantic history at the world-famous Old Blacksmith's Shop, creating timeless memories for wedding parties. Special requests catered to ensure a magical celebration.

Inspiring Design and Exceptional Facilities
Experience the perfect blend of tradition and modern comfort at Smiths at Gretna Green. Immerse yourself in the historical backdrop while enjoying top-notch facilities and professional hospitality.

Tailored Hospitality
Indulge in a stay filled with personalized care and attention to detail, ensuring a relaxed and memorable experience for all guests.

Book now to be a part of this unique blend of history and luxury at Smiths at Gretna Green.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2211 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
M
Michele solo_traveller gb
8
Good
Pros:

Very clean and staff helpful

Cons:

The menu

2026-02-13 via Nuitee
T
Tristan couple gb
8
Nice place with some amazing staff. Food was delicious. It was ‘Groundhog Day’ for some of the staff, and unfortunately,
Pros:

Nice venue, reasonable room, good food

Cons:

Some staff we’re amazing - some were dateless and knew very little about the food or the drinks they were trying to sell
Expensive for what it is

2026-02-12 via Nuitee
H
helen family_with_children gb
9
Lovely cottage room
Pros:

3rd time we've been here always book the cottages very roomy

Cons:

Nothing

2026-02-08 via Nuitee
F
Fiona couple gb
7
Enjoyable
Pros:

Room was lovely beautifully upgraded

Cons:

Felt the dinner menu was limited. Have stayed at the hotel for several years and always felt there was a good varied menu however this has changed recently

Staff at breakfast service could be improved

2026-01-30 via Nuitee
C
Craig couple gb
3
2026-01-26 via Nuitee
A
Amanda family_with_children gb
7
Needs some much deserved TLC
Pros:

The cottages were lovely great for families. Plenty of room beds comfy. Great location.

Cons:

We gave an arrive time but no heating was on when arrived the cottage were freezing cold took a while to heat up. The hotel itself, reception staff were great at check in. The staff in the restaurant and bar were average we waited a hour and half to be asked if we wanted desserts 45 minutes after finishing our main course. The meal was lovely just not big enough portions. The hotel has gone down in standards and the restaurant and bar areas need a good clean and paint. It’s so sad to see that the place where we got married 15 years ago go to ruins. Needs some much needed TLC.

2026-01-25 via Nuitee
E
Elaine family_with_children gb
10
2026-01-23 via Nuitee
T
Theresa couple gb
10
Beautiful and private cottage, everything we needed for a lovely night away.
Pros:

Clean, comfortable, private, perfect for a lovely night away.
Hotel and restaurant just over the road

2026-01-21 via Nuitee
M
Michael couple gb
7
Hotel is nice however I wasn’t impressed with the food
Pros:

Large rooms

Cons:

The breakfast was a buffet breakfast so was look warm and hard due to the time left on hot plate

2026-01-21 via Nuitee
G
Gavin solo_traveller gb
7
Pros:

Bar staff were great as were check in staff

Cons:

Not being able to check in earlier. Cut it too close to the wedding I attended.

2026-01-20 via Nuitee
B
Beverley couple gb
4
Reception were great and moved us to the sister hotel as full and no space to move. This was great b
Cons:

Room was tired and extremely noisy . Traffic noise and the room was by the kitchen and air conditioning generators. Constant drone .
Avoid room 17

2026-01-20 via Nuitee
M
Michael family_with_children gb
9
Good place for attending wedding in Gretna Green
Pros:

Breakfast was great and tasty. Great location to the old The Famous Blacksmiths Shop.

2026-01-20 via Nuitee
L
Liam couple gb
5
Experience was let down by unwelcoming staff and an inflexible early check-in policy.
Pros:

While there wasn’t anything particularly memorable about my stay, the hotel was clean, modern, and provided everything you would reasonably expect for its price range.

Cons:

The staff came across as somewhat stand-offish during our visit. As a venue that primarily caters to wedding guests in Gretna Green, it was frustrating to find that we were not allowed to check in any earlier than one hour before the official check-in time, and were then charged a £30 fee for doing so. Given that many guests travel on the same day and need time to prepare for afternoon weddings, a more accommodating check-in policy would be greatly appreciated. I hope the hotel considers revising this in the future.

2026-01-19 via Nuitee
F
Fred solo_traveller gb
9
2026-01-19 via Nuitee
L
Leon family_with_children nl
8
Very nice place. Great staff. Very good restaurant. Motorway road noise too intrusive.
Pros:

The room itself and the bed.

Cons:

I requested a quiet room due to sensitive hearing. They have me a room with a window facing the motorway outside.
I only slept for 2 hours. I spent the rest of the night listening to trucks speeding up and down the motorway.

2026-01-19 via Nuitee
Y
Yvonne couple gb
8
Excellent stay for wedding , food very nice both at wedding and in restaurant.
Pros:

Lovely food and choice

Cons:

Nothing

2026-01-19 via Nuitee
J
Jan couple gb
7
On the whole fine for a one night stay over, would choose a better room if I was to return
Pros:

Staff helpful friendly and professional, breakfast good choice, location excellent

Cons:

Room was extremely dated, carpet badly stained, sockets on wood plinth very loose, this room not 4 star worthy.

2026-01-19 via Nuitee
J
John solo_traveller gb
8
2026-01-19 via Nuitee
J
James couple gb
8
2026-01-19 via Nuitee
L
Leslie couple gb
9
Excellent will come again
2026-01-19 via Nuitee