The Palmer Collective

Hotels
9.4 (2609 reviews)
12-14 Palmer Street , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.4
Based on 2609 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
G
Gary • couple • au
4
Unfortunately, when you have groups of males staying on the same floor we did not appreciate bad language and people kno
Pros:

Location was great

Cons:

When neighbours or other rooms had a shower or used the toilet all the noise echoed through our room

2026-06-28 • via Nuitee
A
Andrew • solo_traveller • au
7
Clean rooms, good amenities and great location
Pros:

Great location

Cons:

Was overall pretty good

2026-06-27 • via Nuitee
Y
Yvette • family_with_children • au
10
2026-06-27 • via Nuitee
D
Damian • couple • au
9
2026-06-26 • via Nuitee
M
Maria • couple • au
9
Our home away from home.
Pros:

Always like our stay at the Palmer Collective. Great location. Comfortable rooms. Very friendly staff. Love the welcome treats.

Cons:

Increased rates when sporting events etc on locally.

2026-06-26 • via Nuitee
B
Brenda • solo_traveller • au
9
Pros:

Central to eateries. Easy to get in and out of. Secure, Clean and tidy

2026-06-26 • via Nuitee
G
Gerald • couple • au
7
2026-06-26 • via Nuitee
M
Maria • couple • au
9
2026-06-26 • via Nuitee
K
Kylie • family_with_children • au
10
2026-06-26 • via Nuitee
C
Chris • solo_traveller • au
8
2026-06-25 • via Nuitee
M
Michael • solo_traveller • au
9
Pros:

Comfortable and quite

Cons:

No room service

2026-06-25 • via Nuitee
P
Peta & David • family_with_children • au
8
Pros:

The receptionist was absolutely lovely and so easy to deal with.

Cons:

The bathroom is very small but manageable.

2026-06-23 • via Nuitee
T
Tanveer • family_with_children • au
9
Very good stay
Pros:

Good

Cons:

Nothing

2026-06-23 • via Nuitee
S
Sally • couple • au
10
2026-06-22 • via Nuitee
C
Caroline • couple • au
8
Terrific - highly recommend
Pros:

Great location and a very warm welcome.

Cons:

Nothing to report

2026-06-21 • via Nuitee
H
Hansen • solo_traveller • au
10
2026-06-21 • via Nuitee
E
Erin • family_with_children • au
9
Short but sweet
Pros:

Close to everything, clean and quiet

Cons:

Overpriced food in the restaurant

2026-06-21 • via Nuitee
S
Shaylah • couple • au
9
2026-06-21 • via Nuitee
S
Sam • family_with_children • au
8
2026-06-21 • via Nuitee
K
Kathryn • couple • au
8
Enjoyable stay in the heart of Townsville
Pros:

Clean, modern and stylish decor and welcoming and helpful staff. Loved the complementary drinks and freshly baked cookies. Great location in the city’s Southbank area. Private parking. Extremely comfy bed.

2026-06-20 • via Nuitee