The Palmer Collective

Hotels
9.4 (2492 reviews)
12-14 Palmer Street , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.4
Based on 2492 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
J
Jakob • solo_traveller • ch
9
2026-03-28 • via Nuitee
A
Amber • family_with_children • au
8
Pros:

Very lovely staff and nice clean rooms. Would absolutely stay at Palmer Collective again.

2026-03-26 • via Nuitee
L
Leisa • family_with_children • au
8
Nice
Pros:

Great location

Cons:

Rooms very small

2026-03-25 • via Nuitee
J
John • solo_traveller • au
9
Excellent will be staying there in the future
Pros:

Location

Cons:

Nothing

2026-03-25 • via Nuitee
M
Marianne • couple • au
10
2026-03-24 • via Nuitee
A
Alexis • family_with_children • au
9
Pros:

Ŵas in a great spot. Arrived, unpacked and didn't have to go far for a great meal!!!

Cons:

The only downside was parking a little limited!!!!

2026-03-23 • via Nuitee
R
Rhylie • couple • au
9
2026-03-23 • via Nuitee
R
Rebecca • family_with_children • au
7
2026-03-19 • via Nuitee
J
Joanne • solo_traveller • au
8
Great location for all your travel needs at a good price.
Pros:

Location, friendly staff and very good licensed cafe for all day meals.

Cons:

No dislikes

2026-03-18 • via Nuitee
J
joepezzano • Business • Melbourne, Victoria
10
Great accomodation close to everything
Pros:

The Palmer Collective was a great place to be based when in Townsville. Quick and easy to get to from the airport.. great location close to all sorts of eating and drinking options too.
Was greeted with great service at Reception and continued throughout the stay. Room perfect for this 2 night business stay with stable internet and great desk space to work at.

2026-03-15 • via Tripadvisor
K
Ken • couple • au
8
2026-03-15 • via Nuitee
A
Alan • couple • au
8
2026-03-15 • via Nuitee
H
Hayley • couple • au
8
2026-03-14 • via Nuitee
N
Natasha • couple • au
10
Loved it. Staff was amazing
Pros:

Convenient

Cons:

Smell of paint

2026-03-13 • via Nuitee
K
kevin • couple • au
9
Pros:

Great staff in the hotel and Bar/Restaurant

2026-03-08 • via Nuitee
M
Mathew • family_with_children • au
10
Pros:

Everything
The staff are always exceptional
The food is great

Cons:

Nothing

2026-03-07 • via Nuitee
J
julie • couple • au
8
Comfortable
Pros:

Very friendly and helpful staff. Convenient location

Cons:

Off street parking

2026-03-04 • via Nuitee
F
Frank • solo_traveller • au
9
2026-03-02 • via Nuitee
R
Rhiannon • family_with_children • au
9
2026-03-01 • via Nuitee
B
BVF • family_with_children • au
8
Pros:

Good location closer to alot of restaurants, plenty parking space and quiet

2026-03-01 • via Nuitee