The Palmer Collective

Hotels
9.4 (2808 reviews)
12-14 Palmer Street , Townsville , AU
+61 7 4766 9464

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

9.4
Based on 2808 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
P
Paul • solo_traveller • au
9
Great motel
2026-10-31 • via Nuitee
D
Darnelle • couple • au
10
2026-10-31 • via Nuitee
S
Sam • solo_traveller • au
10
2026-10-30 • via Nuitee
F
Flood • couple • au
7
2026-10-30 • via Nuitee
J
Johannis • family_with_children • th
7
2026-10-30 • via Nuitee
R
Ryan • couple • au
5
2026-10-29 • via Nuitee
A
Annie • couple • au
10
Pros:

The staff and food

Cons:

Nothing everything was great.

2026-10-29 • via Nuitee
A
Alain • couple • au
8
Pros:

Location is very good

Cons:

None

2026-10-29 • via Nuitee
J
Jenny • family_with_children • au
7
Pros:

The location

Cons:

Facilities are very basic eg no fan above bed which means have to have air con on do you wake up all stuffy. No wake up calls. Staff weren't thorough in cleaning egg found hairs when I checked in, button in plastic container on floor (not mine)

2026-10-29 • via Nuitee
F
Frederik • solo_traveller • au
10
2026-10-29 • via Nuitee
B
Ben • couple • au
8
2026-10-28 • via Nuitee
C
Carri • solo_traveller • au
10
2026-10-28 • via Nuitee
W
Wooley • solo_traveller • au
9
Pros:

always love the friendly helpful staff, the food is amazing

Cons:

it is very hard to get a park if you have a car

2026-10-27 • via Nuitee
F
Frank • couple • au
10
Just excellent
Pros:

Everything

Cons:

Nothing

2026-10-25 • via Nuitee
D
Denise • couple • au
9
Pros:

Close to lovely restaurants and shops

2026-10-24 • via Nuitee
K
Karin • family_with_children • de
8
Pros:

Modernes, etwas kleines Zimmer, sehr sauber. Fähre nach Magnatic island gut zu Fuß erreichbar.

2026-10-23 • via Nuitee
A
Amelia • solo_traveller • au
10
Pros:

The lady at the front counter was amazimg and welcoming.

2026-10-23 • via Nuitee
K
Katherine • couple • ca
7
Good jumping off spot for Magnetic Island day trip
Pros:

Good location by car, secure parking. Room clean and well set out, albeit very much on functional side. Known for very friendly and helpful staff. Walkable to Ferry to Magnetic Island or short drive. Some very acceptable dinner options in the area.

Cons:

Pool exists, but a “why bother”.

2026-10-23 • via Nuitee
T
Terence • extended_group • au
10
2026-10-22 • via Nuitee
R
Rayleen • couple • au
10
2026-10-21 • via Nuitee