The Palmer Collective

Hotels
9.4 (2602 reviews)
12-14 Palmer Street , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Noise from surrounding area
Limited room amenities

Categories

Cleanliness
9.05
Rooms were noted as clean and cosy, with some comments praising the cleanliness.
Service
10
Staff received consistent praise for being friendly and accommodating.
Location
10
Multiple reviews highlighted the convenient location close to shops and amenities.
Room Quality
8.55
Some guests reported noise issues and limited space in certain rooms.
Amenities
8.55
Facilities were mentioned but limited detail on specific amenities was given.
Value for Money
9.55
Positive comments on pricing relative to the service and location.
Food and Beverage
9.55
Guests enjoyed the restaurant and bar offerings, highlighting the quality of the food.
Overall Experience
9.95
Guests reported overall satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:11

Property Description

Modern 4-Star Hotel in the Heart of Townsville

Luxurious Amenities: Enjoy a refreshing dip in the pool, relax in the spa, or stay active in the fitness centre. With free WiFi, cable channels, and convenient parking, your stay is sure to be comfortable and enjoyable.

Prime Location: Surrounded by restaurants, cafes, and boutiques on Palmer Street, and close to Townsville Shopping Centre, our hotel is the perfect base for your city exploration. Don't forget to visit the nearby Strand Park with its swimming pool, beautiful beaches, and vibrant community art displays.

Book now to experience the perfect blend of luxury and convenience at our modern hotel in Townsville.

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel’s front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.4
Based on 2602 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.55
Food and Beverage: 9.55
Overall Experience: 9.95
L
Lisa • extended_group • au
10
2026-05-31 • via Nuitee
J
Jervis • solo_traveller • au
10
2026-05-30 • via Nuitee
S
sharyn • solo_traveller • au
9
Great location- highly recommend
Pros:

The location is great - restaurant on site or easy walking distance to many other options. Rooms were a good size.

Cons:

Nothing

2026-05-30 • via Nuitee
M
Maribel • extended_group • au
9
Affordable on the main restaurant street in city.
Pros:

Location, reception staff, restaurants and cost

Cons:

Bathroom didn’t match the property with cleanliness, mould in grout and hair on wall - gave me the impression the bathroom wasn’t cleaned.

2026-05-30 • via Nuitee
S
Sonia • couple • au
10
Highly recommend
Pros:

Clean great location the restaurant below great food Staff lovely and welcoming

Cons:

Nothing

2026-05-29 • via Nuitee
J
John • solo_traveller • au
8
2026-05-28 • via Nuitee
M
Malena • couple • au
10
2026-05-28 • via Nuitee
K
Kellie • couple • au
9
Great vibe
Pros:

Compact but comfy, everything we needed for a weekend away. Great location with so many attractions within walking distance. Loved the variety of dining options nearby.

2026-05-28 • via Nuitee
J
Jessica • couple • au
9
enjoyed every moment
2026-05-28 • via Nuitee
D
Dale • couple • au
8
Ideal for the occasion
Pros:

Great Location for the occasion.

Cons:

Small rooms
I prefer rooms with a balcony

2026-05-27 • via Nuitee
M
Mathew • solo_traveller • au
10
2026-05-27 • via Nuitee
D
Deborah • couple • au
10
Pros:

Location & parking excellent.
Comfortable bed

2026-05-27 • via Nuitee
R
Renee • solo_traveller • au
10
Pros:

The location, the bar and grill, the staff were great, the bed was huge and so comfortable. Free washing facilities, free parking in a gated area.

Cons:

I had no complaints

2026-05-27 • via Nuitee
T
Tediannah • extended_group • au
10
2026-05-26 • via Nuitee
J
Joshua Seng Shuan • couple • my
9
Pros:

Good reception staff upon arrival and accommodation of request - very welcoming. Love the laundry and dryer service. Free cookie was also yummy.

Cons:

On Booking.com it says that the pool is heated, however when we went there, noted that the pool had no heating. It was quite a chilly swim given the weather.

2026-05-26 • via Nuitee
A
Amber • couple • au
8
Pros:

The Palmer Collective was in a great location, restaurant available for breakfast, lunch and dinner.

2026-05-25 • via Nuitee
J
Jordan • solo_traveller • au
10
2026-05-25 • via Nuitee
K
Kirsten • extended_group • au
10
2026-05-24 • via Nuitee
A
Annaliese • family_with_children • au
10
2026-05-24 • via Nuitee
M
Mya • solo_traveller • au
8
My stay was amazing
Pros:

Staff were friendly and great, room was tidy, my bed was sooo comfy, it is in a great location for nightlife but still quiet and comfortable.

Cons:

Nothing. Everything was great… but I will say I didn’t get a spare, cozy blanket in my room that was the only thing.

2026-05-24 • via Nuitee