SureStay Hotel by Best Western Greenville

Hotels
•
SureStay Hotel by Best Western
7.8 (341 reviews)
1731 South SR-127 , Greenville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor breakfast

Categories

Cleanliness
5.25
Several reviews indicated the hotel was very dirty, with unvacuumed floors and stained bedding.
Service
9.22
Service was generally reported as good, but some complaints about responsiveness were noted.
Location
10
Location was highlighted positively, being convenient for guests.
Room Quality
6.21
Mixed reviews with reports of rooms being poorly maintained and some issues like leaky roofs.
Amenities
7.24
Amenities were described as lacking, particularly the pool area which was noted as unsafe.
Value for Money
8.7
Guests felt the pricing was fair given the experience, though some expressed concern over cleanliness.
Food and Beverage
6.75
Complaints regarding breakfast options being insufficient and poor quality.
Overall Experience
9.04
Overall, the hotel met some expectations, but multiple cleanliness and maintenance issues were a significant hurdle.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:13

Property Description

Convenient Location and Amenities
SureStay Hotel by Best Western Greenville offers a serene small-town escape just a stone's throw away from the vibrant Saint Louis city life. Enjoy a range of amenities including a heated indoor pool, hot tub, and a complimentary continental breakfast.

Comfortable Guest Rooms
Each spacious room is well-equipped with modern conveniences like refrigerators, microwaves, and coffee makers. Upgrade to a room with a whirlpool bathtub for added luxury.

Pet-Friendly with Meeting Facilities
Bring your furry friend along for an additional fee and take advantage of the on-site meeting facilities that can accommodate up to 300 people. Ideal for both leisure and business travelers.

Book now for a delightful stay at SureStay Hotel by Best Western Greenville!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 341 reviews
Cleanliness: 5.25
Service: 9.22
Location: 10
Room Quality: 6.21
Amenities: 7.24
Value for Money: 8.7
Food and Beverage: 6.75
Overall Experience: 9.04
S
Sandra • couple • us
10
Excellent service, Comfortable and very clean.
Pros:

Clean. Staff great. Breakfast was very good. Fresh coffee, nice variety of food. Handicapp accessibility was great.

2026-05-05 • via Nuitee
B
Burns • solo_traveller • us
10
2026-04-27 • via Nuitee
T
Tommy • couple • us
10
Great place great location
Pros:

Clean and comfortable

Cons:

N\a

2026-04-01 • via Nuitee
J
Judith • solo_traveller • au
10
Lovely staff, excellent value and outlook
Pros:

Clean, comfortable and lovely friendly staff

Cons:

Nothing

2026-03-25 • via Nuitee
C
Catherine • couple • au
6
2026-03-23 • via Nuitee
C
Clark • couple • us
10
2026-03-22 • via Nuitee
W
Wesley • family_with_children • us
8
Pros:

Everything was great good water pressure clean room

Cons:

Outdated

2026-03-21 • via Nuitee
B
Billie • couple • us
1
We were put in a room that had disgusting carpet. The window wouldn’t lock and had a stick to keep it from opening. We l
Pros:

Nothing

Cons:

The entire place was just dirty

2026-03-18 • via Nuitee
J
Julio • couple • us
5
Pros:

Close to GU baseball field

Cons:

Only had waffle machine for breakfast. Coffee was terrible.

2026-03-03 • via Nuitee
L
larry • solo_traveller • us
10
Pros:

Everything was good but the shower surface was slick and I did take a fall but I'm fine that is something that probably needs addressed My room number was 255 you might want to put some sort of mat or something in the showers to keep that from happening

2026-01-20 • via Nuitee
M
Matthew • family_with_children • us
4
Did not get injured during the stay.
Pros:

Old and not kept up. Was in bad repair. Breakfast was a joke.

Cons:

Old and not kept up. Was in bad repair. Breakfast was a joke. Coffee was so poor that there was no flavor. Staff was not very nice and actually disappeared for several hours.

2026-01-19 • via Nuitee
D
Danielle • couple • us
4
2026-01-19 • via Nuitee
W
Wirfel • family_with_children • us
7
It worked for a night. Disappointed in breakfast
Pros:

Easy to find

Cons:

It was fine

2026-01-19 • via Nuitee
J
Joy • extended_group • us
8
Convenient and acceptable for a one night stay
Pros:

Location was great , my travel companion lived being on first floor and it was convenient for walking the dog

Cons:

The room could use an upgrade

2026-01-19 • via Nuitee
T
Tommy • solo_traveller • us
6
Great place to stay and clean
Pros:

Clean and quiet

2026-01-19 • via Nuitee
M
McBeth • couple • us
1
2026-01-12 • via Nuitee
R
Robert • extended_group • us
8
2025-12-22 • via Nuitee
C
Colin • couple • gb
8
2025-11-23 • via Nuitee
J
janrV7295DK • Family
10
A Good Night's Sleep
Pros:

Overnight 11/18/2025, Room 253, 2nd floor. Good night's sleep. Room face road, no traffic noise. Hotel staff pleasant and helpful. I was able to make tea with hot water from breakfast room (room appliance makes only coffee). Basic room, clean and neat, towels plentiful. *LED lights on smoke detectors did not wake me during night and I covered the microwave LED with towel. LED lights are a big problem for me when staying in hotels. When again visiting family in Greenville, IL, I will book this location.

2025-11-20 • via Tripadvisor
B
brynnsmom2009 • family_with_children • us
7
2025-11-15 • via Nuitee