SureStay Hotel by Best Western Greenville

Hotels
•
SureStay Hotel by Best Western
7.8 (364 reviews)
1731 South SR-127 , Greenville , us
+1 618-664-3030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor breakfast

Categories

Cleanliness
5.25
Several reviews indicated the hotel was very dirty, with unvacuumed floors and stained bedding.
Service
9.22
Service was generally reported as good, but some complaints about responsiveness were noted.
Location
10
Location was highlighted positively, being convenient for guests.
Room Quality
6.21
Mixed reviews with reports of rooms being poorly maintained and some issues like leaky roofs.
Amenities
7.24
Amenities were described as lacking, particularly the pool area which was noted as unsafe.
Value for Money
8.7
Guests felt the pricing was fair given the experience, though some expressed concern over cleanliness.
Food and Beverage
6.75
Complaints regarding breakfast options being insufficient and poor quality.
Overall Experience
9.04
Overall, the hotel met some expectations, but multiple cleanliness and maintenance issues were a significant hurdle.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:13

Property Description

Convenient Location and Amenities
SureStay Hotel by Best Western Greenville offers a serene small-town escape just a stone's throw away from the vibrant Saint Louis city life. Enjoy a range of amenities including a heated indoor pool, hot tub, and a complimentary continental breakfast.

Comfortable Guest Rooms
Each spacious room is well-equipped with modern conveniences like refrigerators, microwaves, and coffee makers. Upgrade to a room with a whirlpool bathtub for added luxury.

Pet-Friendly with Meeting Facilities
Bring your furry friend along for an additional fee and take advantage of the on-site meeting facilities that can accommodate up to 300 people. Ideal for both leisure and business travelers.

Book now for a delightful stay at SureStay Hotel by Best Western Greenville!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.8
Based on 364 reviews
Cleanliness: 5.25
Service: 9.22
Location: 10
Room Quality: 6.21
Amenities: 7.24
Value for Money: 8.7
Food and Beverage: 6.75
Overall Experience: 9.04
J
Jerry • couple • us
5
Overall it was decent for the price. I would stay there again, but would have to check the room out.
Pros:

The staff were great

Cons:

The room was very hot when I checked in. But that’s because they do not have the air on until the room in rented. The tv didn’t work in the first room. The second room had 2 beds but the microwave was dirty had pieces of food in it. And one of the beds had dirty sheets. Luckily I only needed one bed.the room needed to be vacuumed extremely bad.

2026-09-04 • via Nuitee
C
Cassie • solo_traveller • us
10
Pros:

Walking distance to several restaurants

2026-08-31 • via Nuitee
P
Paresh • family_with_children • us
10
I was very pleasantly in my staying , definitely coming back in my next trip😘🤙
Pros:

Cozy !!! Welcome

2026-08-25 • via Nuitee
P
Pedersen • family_with_children • us
10
Well return
Pros:

Everyone was really friendly we had to call and push are time of arrival back a few times and they were great about it

Cons:

The beds were a bit hard for me

2026-08-20 • via Nuitee
A
Albert • solo_traveller • us
9
Pros:

Great value and a very clean and comfortable room.

Cons:

Could have had a better breakfast menu. Stayed at a competitors for three days before for the same price and had a very nice hot breakfast.

2026-08-19 • via Nuitee
R
Rodney • extended_group • us
8
Pros:

It was convenient for my purposes. There is a great Mexican restaurant next door.

Cons:

Notghing in oarticular.

2026-08-18 • via Nuitee
W
WILLIAM • solo_traveller • us
9
2026-08-17 • via Nuitee
J
James • couple • us
7
Adequate
Pros:

Disappointed with breakfast. No warm food (ie. bacon, eggs, etc.)

Cons:

Bed was comfortable, and room was clean.
Good air conditioner.

2026-08-17 • via Nuitee
J
JOEL • solo_traveller • us
8
what i expected
Pros:

I have used these facilities for over twenty years with different ownership. Nothing much has changed other than aging.

Cons:

The drain in the sink needs declogging. The toilet does not stay firm and water keeps running. The bedframe has a part of metal that sticks out and can be dangerous.

2026-08-17 • via Nuitee
L
Logan • family_with_children • us
6
2026-08-10 • via Nuitee
S
Sarah • solo_traveller • us
7
Cons:

Rooms were older and had the accompanying wear and tear

2026-08-07 • via Nuitee
J
Jean • couple • us
6
Not making a return visit.
Pros:

Convenient location.

Cons:

The WiFi didn’t work! The clerk tried very hard to help, but it just wasn’t there. We’d have to be standing by the reception desk to get it.
Breakfast was not great. They ran out of coffee.
Guest bathrooms ( near breakfast room) were not in good condition.

2026-08-05 • via Nuitee
T
Teresa • couple • us
4
Pros:

THEY DID NOT HAVE MUCH TO CHOOSE FROM

Cons:

When I filled out for my room I put room with 2 beds but when I checked in my room only had 1 bed. so I had to pay more for a room with 2 beds.

2026-06-29 • via Nuitee
J
Jorge • extended_group • us
10
2026-06-21 • via Nuitee
E
Esperanza • solo_traveller • us
7
Cons:

Had a washer and dryer but the dryer took me a whole day and a half to dry my clothes and I had to hang clothes up around room.

2026-06-17 • via Nuitee
A
Alana • solo_traveller • us
8
2026-06-17 • via Nuitee
C
Chaveriat • solo_traveller • us
9
Pros:

Friendly staff.

2026-06-15 • via Nuitee
M
Max • solo_traveller • us
8
Pros:

The room was clean and the bed was comfortable. The staff was friendly. I liked that we had two comfy chairs to sit in and one was a recliner.

Cons:

The breakfast didn't offer much. Mainly waffles, store bought muffins or honey bun or cereal. The room was too dark. Not enough lighting above the sink.

2026-06-10 • via Nuitee
S
steve • couple • us
4
2026-06-08 • via Nuitee
K
Keith • solo_traveller • us
3
2026-06-07 • via Nuitee