SureStay Hotel by Best Western Greenville

Hotels
•
SureStay Hotel by Best Western
6.9 (244 reviews)
1731 South SR-127 , Greenville , US
+1 618-664-3030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Convenient location (walking distance to restaurants)
Good value for the price
Well-lit parking
Some guests found rooms clean and comfortable
Cons:
Frequent cleanliness issues (empty dispensers, dirty tubs, hair/food in rooms)
Poor breakfast (ran out of milk/juice/coffee; no hot items)
Maintenance problems in rooms (HVAC, TV, microwave, broken fixtures)
Pool reported dirty/cold and lacked towels/heat
Unreliable WiFi in some cases

Categories

Cleanliness
4.6
Multiple guests reported cleanliness problems: empty soap/shampoo dispensers, dead bugs on the wall, hair/food in microwave, dirty tub, trash and debris on floor, and inconsistent room cleaning; a few guests did note rooms were clean, but overall cleanliness was a recurring negative.
Service
9.6
Front desk and staff were repeatedly described as friendly, welcoming, and accommodating (e.g., flexible arrival times); staff attempted to help with issues like WiFi, earning consistently strong service marks.
Location
9
Several guests praised the convenient location — walking distance to restaurants and positioned well for visiting family; location is a clear positive.
Room Quality
4.8
Rooms showed wear and tear and maintenance issues: non-working or erratic HVAC, broken sink handles, damaged clock, dirty linens or microwaves in some rooms, and outdated fixtures; inconsistent room condition reported.
Amenities
5.3
Amenities were mixed to negative: pool reported as dirty, rusty and cold with towel shortages and no heat; shampoo/soap dispensers often empty. Positive notes: well-lit parking and basic advertised amenities present.
Value for Money
9
Multiple guests called the property good value or decent for the price; while some noted they might pay more elsewhere for a better breakfast or condition, overall perceived value was strong given the price point.
Food and Beverage
4.2
Breakfast repeatedly criticized: ran out of milk/juice/coffee, limited selection with no hot items like eggs or bacon, slow restocking — overall a clear weak point.
Overall Experience
8.7
Mixed overall: many guests appreciated staff, location, and value, but recurring cleanliness, breakfast, and maintenance issues tempered stays. Overall decent for price for some guests; others would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Amenities
SureStay Hotel by Best Western Greenville offers a serene small-town escape just a stone's throw away from the vibrant Saint Louis city life. Enjoy a range of amenities including a heated indoor pool, hot tub, and a complimentary continental breakfast.

Comfortable Guest Rooms
Each spacious room is well-equipped with modern conveniences like refrigerators, microwaves, and coffee makers. Upgrade to a room with a whirlpool bathtub for added luxury.

Pet-Friendly with Meeting Facilities
Bring your furry friend along for an additional fee and take advantage of the on-site meeting facilities that can accommodate up to 300 people. Ideal for both leisure and business travelers.

Book now for a delightful stay at SureStay Hotel by Best Western Greenville!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 244 reviews
Cleanliness: 4.6
Service: 9.6
Location: 9
Room Quality: 4.8
Amenities: 5.3
Value for Money: 9
Food and Beverage: 4.2
Overall Experience: 8.7
G
Gant • family_with_children • us
8
Pros:

The beds were so comfortable. we all slept through the night without normal waking.

Cons:

the juice tastes like water. And a little more attention to sweeping/vacuuming

2026-11-01 • via Nuitee
B
Burns • family_with_children • us
9
2026-10-29 • via Nuitee
K
KJ • solo_traveller • us
8
Overall, good stay.
Pros:

Clean. Quiet. Big Room.

Cons:

Soap and shampoo dispensers in shower were empty or not functioning.
Breakfast items (milk and juice) were running out 45 minutes before closing down.

2026-10-25 • via Nuitee
B
Brandon • couple • us
4
Pros:

Location

Cons:

The room wasn't very clean and there were dead bugs on the wall that we had to remove.

2026-10-22 • via Nuitee
D
David • solo_traveller • us
5
Okay for a quick stop, but pay $25 more at another place not too far away.
Pros:

The front desk staff was nice and welcoming.
Breakfast was what I expected with a small area as advertisesd.
The parking lot was well lit.

Cons:

There was no shampoo or body wash (empty containers), no tissue paper, and not sure the room was vacuumed/cleaned with dried out orange peels in the trash and pieces on the floor.
Room had a "dummy HVAC" - or not working, so I was cold even with blankets from both beds - 62 degrees all night, but set at 75 on heat - it kept clicking back to cool.
It's a rehabbed old BW, not completely redone and had missing/broken parts in the sink handle with hair and dirt in it.

2026-10-21 • via Nuitee
T
Tina • family_with_children • us
5
Pros:

We stayed here for the pool for grandkids to come see us .The pool was disgusting rusty and water was cold and gross no towels plus the pool area was cold no heat to turn on had to ask for towels for the kids .

Breakfast was ok but slow waiting on getting stuff out for grandkids
To eat no milk no oj

Only thing was okay was our room it was clean the tub was gross need some tlc cleaning shower was good .

The outside sink water wouldn't drain.

I will not book here again

Even though it was right location I will drive to town from somewhere else to see my granddaughter

Cons:

Sorry that all above

Plus the room clock wasn't on so went to plug it in and it was shattered plug in. We had to go get a new one .

2026-10-20 • via Nuitee
J
Jerry • couple • us
5
Overall it was decent for the price. I would stay there again, but would have to check the room out.
Pros:

The staff were great

Cons:

The room was very hot when I checked in. But that’s because they do not have the air on until the room in rented. The tv didn’t work in the first room. The second room had 2 beds but the microwave was dirty had pieces of food in it. And one of the beds had dirty sheets. Luckily I only needed one bed.the room needed to be vacuumed extremely bad.

2026-09-04 • via Nuitee
C
Cassie • solo_traveller • us
10
Pros:

Walking distance to several restaurants

2026-08-31 • via Nuitee
P
Paresh • family_with_children • us
10
I was very pleasantly in my staying , definitely coming back in my next trip😘🤙
Pros:

Cozy !!! Welcome

2026-08-25 • via Nuitee
P
Pedersen • family_with_children • us
10
Well return
Pros:

Everyone was really friendly we had to call and push are time of arrival back a few times and they were great about it

Cons:

The beds were a bit hard for me

2026-08-20 • via Nuitee
A
Albert • solo_traveller • us
9
Pros:

Great value and a very clean and comfortable room.

Cons:

Could have had a better breakfast menu. Stayed at a competitors for three days before for the same price and had a very nice hot breakfast.

2026-08-19 • via Nuitee
R
Rodney • extended_group • us
8
Pros:

It was convenient for my purposes. There is a great Mexican restaurant next door.

Cons:

Notghing in oarticular.

2026-08-18 • via Nuitee
J
James • couple • us
7
Adequate
Pros:

Disappointed with breakfast. No warm food (ie. bacon, eggs, etc.)

Cons:

Bed was comfortable, and room was clean.
Good air conditioner.

2026-08-17 • via Nuitee
W
WILLIAM • solo_traveller • us
9
2026-08-17 • via Nuitee
J
JOEL • solo_traveller • us
8
what i expected
Pros:

I have used these facilities for over twenty years with different ownership. Nothing much has changed other than aging.

Cons:

The drain in the sink needs declogging. The toilet does not stay firm and water keeps running. The bedframe has a part of metal that sticks out and can be dangerous.

2026-08-17 • via Nuitee
L
Logan • family_with_children • us
6
2026-08-10 • via Nuitee
S
Sarah • solo_traveller • us
7
Cons:

Rooms were older and had the accompanying wear and tear

2026-08-07 • via Nuitee
J
Jean • couple • us
6
Not making a return visit.
Pros:

Convenient location.

Cons:

The WiFi didn’t work! The clerk tried very hard to help, but it just wasn’t there. We’d have to be standing by the reception desk to get it.
Breakfast was not great. They ran out of coffee.
Guest bathrooms ( near breakfast room) were not in good condition.

2026-08-05 • via Nuitee
T
Teresa • couple • us
4
Pros:

THEY DID NOT HAVE MUCH TO CHOOSE FROM

Cons:

When I filled out for my room I put room with 2 beds but when I checked in my room only had 1 bed. so I had to pay more for a room with 2 beds.

2026-06-29 • via Nuitee
J
Jorge • extended_group • us
10
2026-06-21 • via Nuitee